One place to reply to all channels. Connects to the customer order information so less clicking back and forth get all required details. Review collected by and hosted on G2.com.
Doesn't connect to all channels I use for free. Eg X Review collected by and hosted on G2.com.
I love Gorgias specially to support e-commerce brands Review collected by and hosted on G2.com.
Nothing in particular but I think reporting can be best. Review collected by and hosted on G2.com.
Thanks so much for the awesome review, Amado!
We're really glad to hear that Gorgias is helping you support your e-commerce brand, and that you're enjoying the AI Agent and how smoothly everything integrates with Shopify.
Also, we appreciate your note on reporting. If there's something specific you'd like to see us implement, feel free to submit your idea on our Product Roadmap here: https://portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/3-planned.
Thanks again for taking the time to share your experience - it means a lot!
It is a good tool for CS, I would recommend it Review collected by and hosted on G2.com.
Maybe the UX should be a bit more intuitive Review collected by and hosted on G2.com.
Hi Niccolò,
Thank you so much for taking the time to leave a review!
We're glad to hear that you're finding Gorgias useful for supporting your ecommerce customers and that you'd recommend it to others—this means a lot to us.
We also really appreciate your feedback on the user experience. We're always working to improve, and your insights are incredibly valuable. If you have specific suggestions or ideas on how the UX could be more intuitive, we’d love to hear them! Feel free to reach out to us at support@gorgias.com.
The ability to have multiple users included on the plan. You can scale your team quickly without hurting your pocket. Review collected by and hosted on G2.com.
If you manage a high volume of tickets Gorgias is not reliable. The integration may crash constantly. Review collected by and hosted on G2.com.
Thanks so much for the thoughtful review! We're really glad to hear that Gorgias is helping your team grow without breaking the bank, and that the AI features are making a difference by tackling tickets quickly.
We also really appreciate the honest feedback about reliability during high-volume times. It’s something we take seriously, and we’re constantly working behind the scenes to make the platform more stable and scalable as our users grow.
Thanks again for being part of the Gorgias community - we're excited to keep improving with you!
easy to use and has great features, I like that I can answer questions and emails from so many sources Review collected by and hosted on G2.com.
that it does not incorporate emails we get from the same person. Wish it would combine them. Review collected by and hosted on G2.com.
user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency. Review collected by and hosted on G2.com.
lack of focus on knowledge.............. Review collected by and hosted on G2.com.
Hi Carlos! Thanks so much for taking the time to share your experience with Gorgias!
It's nice to hear that you’re enjoying the user-friendly interface, Gorgias <> Shopify integration, and automation features, and that they’re helping boost your team’s efficiency.
We appreciate your feedback about the lack of focus on knowledge. If you’re open to it, we’d love to hear more about the improvements you have in mind. You can reach us anytime at support@gorgias.com. Our team is always listening and eager to make Gorgias work even better for you.
Thanks again for your thoughtful review!
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chat bot, all in one place.
One of the features I appreciate most is the centralized inbox. It allows our team to respond to emails and social media posts without switching between platforms, which saves so much time and eliminates the risk of missing messages. The tagging and automation features are also incredibly helpful for prioritizing tasks and responding to common inquiries efficiently.
Gorgias is intuitive and easy to navigate, even for new team members. Its integration with our existing tools was seamless, and the customization options mean we can tailor the platform to meet our specific needs. Review collected by and hosted on G2.com.
It does integrate well with paid ad comments for social media platforms. Could use some better analytics. Review collected by and hosted on G2.com.
Hi, Jessie!
Thank you for sharing your experience! It's great to hear how Gorgias centralized inbox and automation features have streamlined your team's workflow, saving time and ensuring no missed messages. We're also thrilled that our platform's intuitive design, seamless integration, and customization options meet your needs. If you have additional feedback or suggestions, we'd love to hear them!
We're glad the integration with paid ad comments works well for you. Improving analytics is definitely on our radar, and we appreciate your feedback - it helps us prioritize updates that make the platform even more valuable.
It’s fantastic to hear how having all your emails and social media comments in one place and the filtering options has streamlined your team's workflow. Eliminating the need to switch between multiple email providers and leveraging the help center and chatbot to handle routine inquiries is a huge win for productivity. We're happy Gorgias is helping free up your time so you can focus on what matters most.
We truly appreciate your elaborate feedback!
I like that everything we need is in one spot. Our emails, chats, phone calls all come in to one system. It was easy to learn as well. Review collected by and hosted on G2.com.
Sometimes the constant updates make the program run slow. Review collected by and hosted on G2.com.
Thank you so much for your kind words!
We're thrilled to hear that Gorgias is helping your team stay organized and that the platform has been easy to use. It’s great to know that the AI features are helping reduce your backlog and support your agents — that’s exactly what we aim for!
We also truly appreciate your feedback about the platform performance during updates. Please know that we’re continuously investing in improving Gorgias to make it more stable and reliable as we grow. Your insights help us get better, and we’re grateful you took the time to share them.
Thanks again for being a part of the Gorgias community!
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgias support team is quick to help whenever there are questions. features continue to be added to the platform, which in turn increases usage rates across the team! Review collected by and hosted on G2.com.
some of the analytics tools were a bit clunky and basic in the early days, but things have improved steadily - love that there is always constant improvement Review collected by and hosted on G2.com.
Hi there!
Thank you for sharing your experience! We're delighted that Gorgias is easy to use, quick to implement, and intuitive for onboarding new agents. It's great to know our support team has been helpful and that ongoing feature updates add value for your team. Your feedback is genuinely appreciated!
We're glad you've noticed steady improvements in the analytics tools and appreciate the constant updates. It's great to know the platform is evolving to meet your needs better!
Lastly, we couldn't be more delighted that our platform has played a vital role in delivering exceptional customer experience.
Once again, we're truly grateful for your feedback!
I have been using Gorgias CRM for the past nine months, and it has significantly improved our customer support operations. Gorgias integrates seamlessly with multiple communication channels such as email, social media, and live chat, allowing us to manage all customer interactions in one place. This has greatly reduced the time spent switching between platforms. The automation features and macros are a game-changer. We can set up automated responses and workflows for common queries, which has increased our team's efficiency and allowed us to focus on more complex customer issues. Review collected by and hosted on G2.com.
Nothing! Gorgias is a must to have especially for those e-commerce business owner. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Gorgias, Christyl! We're thrilled to hear how our platform has changed your CS operations. It's great to know that the seamless integration with multiple communication channels has helped streamline your workflow and reduce time spent switching between platforms. We're also glad that the automation features and macros have been a game-changer for your team, increasing efficiency and allowing you to focus on more complex issues.
Your feedback is invaluable, and we're committed to continuing to enhance your experience with Gorgias!
We're delighted to hear that Gorgias' integration with major e-commerce platforms has been beneficial for you, providing more personalized and efficient support.
We're committed to making your support operations as seamless as possible, and your feedback reinforces the value of these integrations. If you have any further suggestions or insights, we'd love to hear them!