Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion Review collected by and hosted on G2.com.
Surprisingly, it has been hard to get support from the support team Review collected by and hosted on G2.com.
Gorgias allows a seamless CRM experience with everything in one place Review collected by and hosted on G2.com.
It can seem a bit overwhelming at first due to all the info on one page Review collected by and hosted on G2.com.
It's very easy to manage and the interphase is great Review collected by and hosted on G2.com.
Sometimes it can be hard to monitor everything Review collected by and hosted on G2.com.
What I like best about Gorgias is how intuitive and easy to use it is. It helps me manage customer interactions efficiently, keeping everything organized in one place. The automation features also save a lot of time during daily tasks. Review collected by and hosted on G2.com.
What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows. Review collected by and hosted on G2.com.
Thank you so much for taking the time to leave this thoughtful review, Silvy!
We're thrilled to hear that you find Gorgias intuitive, easy to use, and helpful in managing your customer interactions efficiently. It's great to know the automation features are saving you time and improving your workflows.
We appreciate your feedback regarding occasional slowness and the flexibility of automation features. If you haven’t already, we’d love for you to reach out to us at support@gorgias.com to share more about the specific improvements you’d like to see. Your insights are incredibly valuable and help us continue to improve and grow.
Thanks again for being part of the Gorgias community!
I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too. Review collected by and hosted on G2.com.
It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. Review collected by and hosted on G2.com.
Getting started was very straightforward, and using the platform was simple from the beginning. Because it is cloud-based, agents could easily log in and begin working right away. Review collected by and hosted on G2.com.
As our business expanded and our needs evolved, our CRM was no longer able to support the level of growth we required. Review collected by and hosted on G2.com.
It's easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls. Everything so automated and tagged properly and it's easy to organize each individual and personalized tickets from each customers. You only need minimal review and education when you're saying Gorgias. Review collected by and hosted on G2.com.
Can be tricky when searching tickets and merging. It can't always find the right ticket for you unless you guess the write the correct information. As per merging, it doesn't give you a lot of info what the overall view is. Review collected by and hosted on G2.com.
Hi Kyle!
Thank you so much for taking the time to leave a review! We're thrilled to hear that you find Gorgias easy to use and that our integrations and automation features are helping you stay organized and efficient.
We also appreciate your honest feedback regarding ticket search and merging. We've shared your comments with our Product team so they can take this into account as we continue improving those features.
Thanks again for being a part of the Gorgias community! We're excited to keep making your experience even better!
Very easy to use customer service tool that easily integrates with other platforms Review collected by and hosted on G2.com.
I’ve never encountered an issue with it. Review collected by and hosted on G2.com.
absolutely everything, a dream platform truly Review collected by and hosted on G2.com.
give me a deeper connection to Zapier and I'll be gucci mane Review collected by and hosted on G2.com.
What I like best about Gorgias is it's very easy to use Review collected by and hosted on G2.com.
What I dislike about Gorgias is it often has issues with reports Review collected by and hosted on G2.com.