--- title: Gorgias Reviews meta_title: 'Gorgias Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 569 reviews by the users' company size, role or industry to find out how Gorgias works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 569 scale: '5' date_modified: '2026-08-15' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Gorgias Reviews **Vendor:** Gorgias **Category:** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 569 ## About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. ## Gorgias Pros & Cons **What users like:** - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. (28 reviews) - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. (24 reviews) - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. (18 reviews) - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. (17 reviews) - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. (17 reviews) - Efficiency (16 reviews) - Users value the **excellent customer support** provided by Gorgias, enhancing efficiency and simplifying the support process. (15 reviews) - Automation (13 reviews) - Time-saving (12 reviews) - Automation Features (11 reviews) **What users dislike:** - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. (8 reviews) - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. (7 reviews) - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. (7 reviews) - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. (7 reviews) - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. (6 reviews) - Users find the **limited features** of Gorgias insufficient for growing businesses, hindering their operational efficiency. (6 reviews) - Users face a **steep learning curve** with Gorgias, requiring time to train and optimize the platform effectively. (6 reviews) - Inadequate Reporting (5 reviews) - Integration Issues (5 reviews) - Poor Reporting (5 reviews) ## Gorgias Reviews ### 1. GREAT! Multi-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gorgias?** Gorgias makes customer service simple. Much more than a ticketing platform. Multiple integrations with apps, make the full customer experience easy and accessible. **What do you dislike about Gorgias?** Gorgias' calls need some work - no statistics are available. It would be nice to be able to check agents phone status, how many calls, breaks etc. **What problems is Gorgias solving and how is that benefiting you?** They are integrating and partnering with lots of other apps which help give customers the full experience. Gorgias gives detailed statistics for email ticketing ### 2. Timesaving Gem! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Client Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier. **What do you dislike about Gorgias?** So far, I have yet to find a downside. The system is very user-friendly! The way it's going, I highly doubt I will have any complaints at all. All of my coworkers seem to agree, as well. **Recommendations to others considering Gorgias:** To look no further, it meets all of our check-boxes. **What problems is Gorgias solving and how is that benefiting you?** Tickets are now auto-assigned in a fair/even manner. I also no longer have to view multiple systems to answer one question- both our returns system and ordering system are viewable at a glance within a ticket. ### 3. Versatile platform with great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave M. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Gorgias seems to be growing at the same rate our company is. As we find ourselves needing new features, Gorgias seems to be implementing them, or if not, they usually are working on it! **What do you dislike about Gorgias?** Sometimes new features aren't fully where we'd like them to be, or exactly as customizable as we'd like. For instance, the help center's self-service function is really cool, but when it creates a ticket it doesn't allow for the created message to have na email signature. Would be nice to keep things on brand that way! **What problems is Gorgias solving and how is that benefiting you?** The biggest thing recently that we're seeing is a lot of self-service and automation features that are allowing our agents to handle more complex and interesting tickets rather than wasting time on the simple things like WISMOs and the like. ### 4. Best Customer Support platform on the planet! **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer z. | ceo/owner/founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gorgias?** We love how you can integrate everything into one location. We no longer need to log into 7 platforms to talk to our customers but can do it all from one spot. The best part- we can see their orders, reach out history, change information, and resolve their concerns in one platform. You can assign tickets to fellow employees. This literally took away the need for multiple employees and made it where we can have 2 people handle it all at a rapid pace to get back to our customers quickly. The macros we are able to customize allow us to respond quickly, personally, yet speed through common replies. We can't say enough great things about Gorgias! **What do you dislike about Gorgias?** We cant think of anything we dislike about gorgias! **Recommendations to others considering Gorgias:** Definitely worth the investment and time to trial it. The trial made it a no brainer for us once we saw how well it worked. **What problems is Gorgias solving and how is that benefiting you?** The need for multiple employees. Now we can have limited staff handle a large amount of customer service. It is so quick and efficent. ### 5. Excellent Customer Service Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Elyse M. | Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Gorgias?** The support they offer to customers is top-notch. The small team is super scrappy and impressive, allowing the ability to add new features & integrations quickly. **What do you dislike about Gorgias?** We are a subscription-based service, so many of the features/integrations are not applicable to us as we do not have the ability to "sell" to the folks finding themselves reaching out to us. Many new features focus on increasing revenue. **Recommendations to others considering Gorgias:** It is so simple and easy to use! If you are on the fence it is absolutely worth the time for the trial! **What problems is Gorgias solving and how is that benefiting you?** We are a super small scrappy team, so the ability to create and execute rules and macros saves us so much time. The reporting features they offer help us best understand why customers are reaching out, and how much time is being spent resolving specific issues. ### 6. Efficient workflow! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison D. | Senior Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site. **What do you dislike about Gorgias?** When I set myself to away on chat, customers can still send us chats which is one of the only things I dislike. I want it to appear that they can't send us a chat if we're offline so that they don't think we're ignoring them **Recommendations to others considering Gorgias:** If you are looking to simplify your softwares and make your customer service job more efficient, Gorgias is for you! **What problems is Gorgias solving and how is that benefiting you?** One of the problems that Macros has solved for us and caused immense benefits are the macros! The macros feature cuts our email time in half which has been awesome ### 7. Noticeable Improvement for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Gorgias?** The most helpful thing for me is that I have access to so much customer information all in one place, as opposed to shifting around tabs for that info, which was our previous situation. **What do you dislike about Gorgias?** My only current concern is that my team and I have to go "available" at the exact same time in order for tickets to round robin us evenly. I'm not sure how something like this could be improved and I understand why it functions the way it does. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is definitely making a difference in our ticket count. I feel like they've reduced since our switch thanks to the systems ability to do more automatically, like assist customers in locating their order, before involving a representative. ### 8. Love the power of Gorgias to turn any email into a CRM tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Seattle Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Gorgias?** As a fully functioning CRM you may customize the software to work for you. By creating folders for accounts, everything is organized. Having the ability to leave internal messages for teammates while still emailing customers via their ticket keeps work extremely organized so that everyone can help anyone. **What do you dislike about Gorgias?** Gorgias is a little bit clunky when finding old/snoozed messages. Overall, I think the search function could be improved. Also, if there was a way to link the same customer tickets together before merging them, that would be rad. Sort of like a customer history. **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves the problem of having multiple people and teams in one email. It allows us to see who is working on what or might have information regarding a ticket. ### 9. Great out-of-the-box, with an awesome range of functionality for business small and large. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Head of Digital Operations and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Gorgias?** Out-of-the-box functionality is awesome including algorithms that process email subjects/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes. **What do you dislike about Gorgias?** The algorithms to measure/score sentiment are fixed and not customisable. This makes it either a "yes it works I'll leave it on" or "no it's not working well enough I'll turn it off" instead of "can we edit this part to score our customer sentiment better". **What problems is Gorgias solving and how is that benefiting you?** Reading/Parsing subject title and body - allows for easy automation of repetitive tasks. Tagging - customising how we prioritise/sort tickets and automatic actions/macros can be added on. Reporting - pulse check for the teams and to measure SLAs ### 10. We have only been using Gorgias for almost two weeks now and so far we really like it! **Rating:** 4.0/5.0 stars **Reviewed by:** Kirinna R. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Gorgias?** We like that all of our customer interactions are now in one place so they can easily be tended to. This helps ensure that all of our customers are tended to and is helping convert customers by being able to quickly respond to their purchase inquiries. **What do you dislike about Gorgias?** We dislike that the emails cannot be marked as 'read' in Gmail but understand that Gorgias can not have full access to a Gmail account that does not belong to them. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is solving missed communication from customers since it is hard to follow up on emails, chat, FB & IG separately to make sure that every customer is responded to. This is benefiting us because we are able to quickly respond to all inquiries that a customer may have before finalizing their purchase. ### 11. It was a quick easy way to learn gorgias, very informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** Video Turtorials were helpful, easy to follow along with the videos to learn how to effectively use gorgias. Will be using this for all future employees to use for training purposes. **What do you dislike about Gorgias?** There wasnt really anything I would complain about. I took the test as an Admin to see how informative it would be or my employees, which it was so nothing to dislike here! **Recommendations to others considering Gorgias:** My recommendation would be to take all avaialbe courses offered through Gorgias academy. They have great tutorials and LIVE seminars to help with setting up and managing your Gorgias account. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is an effective way to communicate with customers. We like the fact that it has merged with Klayvio to make a more seamless and effortless customer service response time. ### 12. It's great for what it can do. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Gorgias?** I like how everything is all in one place. It very easy to navigate. **What do you dislike about Gorgias?** ce.It does crash and need updated more often than I would like. **Recommendations to others considering Gorgias:** To take a shot with it, very easy to learn and navigate. Great tool for businesses. **What problems is Gorgias solving and how is that benefiting you?** It doesn't solve problems for me as I do that myself. But it brings all work related things to one place. ### 13. Very easy to combine customer service across all platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Tim A. | Technical Sales Representative/Health and Safety Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Gorgias?** Gorgias allows us to integrate multiple platforms into one place. This makes responding to our customers easier as we can track everything from one platform. Combined with the Macro option to automate responses, this platform greatly helps us provide excellent customer service in the quickest ways possible. **What do you dislike about Gorgias?** Some features could be better utilized such as the mark as spam function. It doesn't automatically merge any new spam messages with the old ones from the same person, so we have to constantly mark the same messages as spam. **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves the problem of having to keep track of all the seller platforms individually. This saves so much time on the backend and improves the customer experience. ### 14. Gorgias has been one of the best platforms I have worked with in my customer service experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** Gorgias helps us to respond to our customers in a timely manner, giving them the customer service experience that they deserve. The macros allow us to give us customer the time they need. **What do you dislike about Gorgias?** There really is not much that I do not like about Gorgias. My only recommendation would be to filter messages from IG, social media, etc. separately from other messages. **Recommendations to others considering Gorgias:** It's a great, easy to use platform that helps with customer service demand. **What problems is Gorgias solving and how is that benefiting you?** The macros and auto responder allow us to gauge the issue that the customer is having, respond in the most efficient way, and fix whatever the problem may be. It benefits us as it keeps all of our customer service in one area. ### 15. Very pleased with Gorgias - Fantastic training modules available! **Rating:** 4.0/5.0 stars **Reviewed by:** Ciera A. | Customer Experience Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Gorgias?** Your trainings were amazing! I loved the visual, audio and example and click-through options. I love the Shopify integration. Overall the setup isn't my favorite, but that might be how our team has things organized. Maybe example templates for organization and which folders to have and make would be helpful? The person who set ours up made it chaos and now they won't let us change it. I think some direction in the beginning for them would have been helpful. **What do you dislike about Gorgias?** Lack of desired organization - I wish I had more 'folders' I could create that weren't just based on specific filter settings and I wish I could drag emails to where I wanted them. I have used Zendesk in the past and it was a cleaner, more organized expeience with New, Opens, Pendings, Holds, Solved. I also wish you could hover over an email and get a preview into what it said. Maybe example templates for organization and which folders to have and make would be helpful? **What problems is Gorgias solving and how is that benefiting you?** I love that you can email different email addresses in one thread. Like the customer, then the shipping compnay etc. ### 16. Great help desk with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Easy to integrate with Shopify. Other integrations are also easy and very helpful to show the full customer picture to my team in one view. The help center and chat additions are great and looking forward to seeing how they improve over time. **What do you dislike about Gorgias?** One item we miss from Zendesk is being able to easily send a link to our FAQ answer in our Help Desk through Macros. In Zendesk you could search for the FAQ and send a quick link, with Gorgias we have to search that link in a web page then copy & paste. Not ideal, but hoping there will be a solution soon. Some items like the help center and analytics are very basic as they are newer features, but Gorgias seems to want to improve and is constantly asking for feedback so I belive they will both get better with time. **What problems is Gorgias solving and how is that benefiting you?** Reducing the number of tickets by adding automations like chat recommendations and help center self service. This allows our customers to get their answers before creating a ticket and our team to concentrate on those tickets needing human interaction. ### 17. New to me but enjoying it **Rating:** 4.0/5.0 stars **Reviewed by:** Christinea W. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2022 **What do you like best about Gorgias?** I recently started using Gorgias. I love how user friendly it is and how everything is basically in one place. You don't have to be constantly switching screens to check on each channel. **What do you dislike about Gorgias?** I wish there was more user access vs admin access. Meaning, this will allow the user more access to certain features without having to contact a supervisor for help. Not sure if this is a Gorgias thing or just my client though. **What problems is Gorgias solving and how is that benefiting you?** It took some getting used to but Gorgias has helped increased my productivity tremendously. Since I can view most things on one screen it cuts the time I would use to search elsewhere. ### 18. A Middle Ground **Rating:** 3.5/5.0 stars **Reviewed by:** Brittany W. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Gorgias?** The intergration is very lovely, everything is in one place and easy to use, the flows & macros are easy to create. I am easily able to oversee my team and listen to recording clips etc. **What do you dislike about Gorgias?** Phone integration is poor and was suggested out use an outside source and intgrate. Would rather everything be in once interface.Gorgias needs to work on the phone delays and dropped calls. **What problems is Gorgias solving and how is that benefiting you?** Ability to respond to email, text, chat bot, amazon, phone calls and any other customer communication in 1 screen. makes it easier for my CSR team to focus and be efficient with our customer base. ### 19. Gorgias is the most user friendly CS Platform I've come across. **Rating:** 5.0/5.0 stars **Reviewed by:** Van Jazril D. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2022 **What do you like best about Gorgias?** Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs. **What do you dislike about Gorgias?** Something that I would like to see in future iterations of Gorgias is improvement with regards to satisfaction survey. As of the moment, it's very limited and doesn't have a lot of options. **What problems is Gorgias solving and how is that benefiting you?** Gorgias makes Customer Service easy and organized. With views and rules, one can easily personalize the things that you need to see when you check your CS platform. ### 20. Never Disappoints **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Products & Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Gorgias?** Gorgias is always on top of trends and adding new integrations that continue to elevate the user experience. I also love how responsive the support teams are and everyone is very willing to jump on a call and walk you through step by step! **What do you dislike about Gorgias?** I am very interested in the phone system but wish it had a few more features available. I know some additions are in the works and we eagerly await their launch. **Recommendations to others considering Gorgias:** Do not hesitate, it is the best option available! **What problems is Gorgias solving and how is that benefiting you?** Customer service teams use so many different platforms to try and suit needs, Gorgias has added so many integration options to pull so many of these pieces together. ### 21. Best CRM Around **Rating:** 4.5/5.0 stars **Reviewed by:** Sean O. | Customer Experience Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Gorgias?** Gorgias has loads of integrations to choose from, the layout is very simple and easy to use and we can customise a lot of our system through their API integration. **What do you dislike about Gorgias?** You're unable to categorise your macros so it can become quite difficult to find the right macro when you have a large list to choose from, if categorisation of macros was created then I think all users would appreciate it. **What problems is Gorgias solving and how is that benefiting you?** Our customer service team is very large and fluid with the members often working between customer service and returns, so not being charged per user is a great help. ### 22. Gorgias is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle J. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** I like the integrations with Shopify, YOTPO, and the other features it offers. The macros are great and are so much easier to use than what we were using previously! **What do you dislike about Gorgias?** I do wish that the user interface menu was a bit cleaner, less cluttered and that we could merge messages from both email, DM, etc. which isn't currently an option. **Recommendations to others considering Gorgias:** Compare them to other options like Intercom which we used previously and Gorgias is so much better! **What problems is Gorgias solving and how is that benefiting you?** It makes it much more efficient to reply to our customers and easier to train new Customer Service representatives as it is very intuitive and and once you get the hang of it, is excellent! ### 23. Gorgias overall has a clean interface which made it easy to navigate through the whole system. **Rating:** 4.5/5.0 stars **Reviewed by:** Allan James C. | Customer Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gorgias?** It has a lot of useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging of tickets and contacts, and a whole lot of features. **What do you dislike about Gorgias?** It could use some improvements on the ticketing feature. Some tickets that are from the same customer don't automatically merge or combine. Some tickets are not automatically assigned as well. **What problems is Gorgias solving and how is that benefiting you?** It has business sites/platforms integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different website using different tools. ### 24. Gorgias is the Real Customer Service G.O.A.T (Greatest of All Times) **Rating:** 5.0/5.0 stars **Reviewed by:** Carey R. | Technical Support Administrator, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Gorgias?** Gorgias centralize support tickets under on roof. Edit orders, modify subscriptions accept and refund payments in real-time. **What do you dislike about Gorgias?** It gives us a holistic view of our customers, thus enhancing rapid support. **What problems is Gorgias solving and how is that benefiting you?** Increase conversion rates by transforming website visitors to real shoppers ### 25. Good for consolidating tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Gorgias?** We're a small early-stage business that receives inquiries/comments/feedback/etc. across multiple platforms. Gorgias has helped with consolidating everything in one place, as well as adding a helpful chat feature to our website. **What do you dislike about Gorgias?** I find I still use our traditional email separately since we get such a wide range of emails. Maybe I just don't know how to use the platform, but native features like archive or delete aren't possible - all you can do is close the ticket, but the email is still sitting there (I subscribe to inbox 0). I also wish the Instagram integration had an emoji response feature the way it is in Instagram's native DM chats (e.g. sometimes I just want to heart a message). **What problems is Gorgias solving and how is that benefiting you?** Customer engagement was something we were working on and Gorgias is helping us solve through their platform and all of their integrations and macros. It's allowed us to improve our customer service. ### 26. Didn't know how good it could be! **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Gorgias?** All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other. **What do you dislike about Gorgias?** Sometimes the automated rules and the spam setting will get some of the real customers looking for help so we have to keep an eye on those closed tickets and the spam folder. **Recommendations to others considering Gorgias:** Manage all your customer support in one place, plus you can automate answers to common questions and shipping questions. Saves time and money not having to have someone answer each time there is a message. Plus everything is all in one place for you! **What problems is Gorgias solving and how is that benefiting you?** We do not have to give everyone passwords to all our social media or any programs we simply sign in to Gorgias and they have all the messages and can respond from there. I can't believe we went so long without it,m I definitely see this program being used for us for the long haul! ### 27. Absolute Must For High Ticket Volumes **Rating:** 5.0/5.0 stars **Reviewed by:** Davina P. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Gorgias?** The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team. **What do you dislike about Gorgias?** If the platform is not used to its full potential the ROI on the cost of the platform may not be achieved. There are different price plans though, so be sure to check ticket volumes to avoid overspend. **Recommendations to others considering Gorgias:** Absolutely recommend this product, they are continually innovating and improving the platform as well. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is prioritising our tickets for us which is extremely important. Furthermore, we have a range of auto-responders setup which saves agent time in responding to customer queries like where is my order. We can auto send customers tracking numbers etc. ### 28. Great Support Desk for our e-commerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany B. | Shipping Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Gorgias?** I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens. **What do you dislike about Gorgias?** My main issue is I get a lot of system error messages that something is offline. I get a lot of messages that are kicked backed. I wish it filtered out SPAM emails more efficiently. **Recommendations to others considering Gorgias:** This is a great support desk for our e-commerce business. Very helpful and easy to navigate. **What problems is Gorgias solving and how is that benefiting you?** I love being able to have all our customer issues in one location, can easily search a customer and see past issues and add notes per customer. Everything is right there on the screen, don't have to click around. ### 29. One stop shop for your CRM needs **Rating:** 4.0/5.0 stars **Reviewed by:** Bradley M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Gorgias?** I think the best parts about Gorgias are that it allows you to handle every type of customer interaction there is (Well most) Social Media, Email, and calls, whereas other CRMs are limited and you have to use multiple tools for SM or Calls. **What do you dislike about Gorgias?** Maybe this is just the learning curve, but it does take a bit of tinkering one you start using it to get it set up in a way that is going to work for you, however, Gorgias Support is super and most questions/Issues are handled rather quickly. **What problems is Gorgias solving and how is that benefiting you?** Prior to Gorgias, the biggest issue we had was having to rely on multiple tools to respond to the different forms of communication we received and that can become difficult to keep track of and expensive. Gorgias tied up everything into a nice little package for us. ### 30. Wonderful, user friendly customer service platform p **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Gorgias?** I like that a customer service needs can be handled in one place from email.inquirires to love chat **What do you dislike about Gorgias?** My only dislike is that we canf set the time to mtiple tome zones when doing business in multiple countries **What problems is Gorgias solving and how is that benefiting you?** Gorgias has been a lifesaver for my teams because it allows us to view and aolve customer services issues across our company in multiple countries. I personally benefit because my teams are all on the same page and all.communocation is in one place and transparent ### 31. Im actually speechless, word cannot describe how grateful I am for Gorgias **Rating:** 5.0/5.0 stars **Reviewed by:** Bjarni T. | owner or onemanshow, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Gorgias?** Im able to answer all my customer tickets so fast and organize them. So there is never an issue with unanswered tickets and it is all done so fast that my customers are really happy. Also it helps so much to be able to control everything with tags. For me the most important thing is being able to spend as little time as possible on customer service, **What do you dislike about Gorgias?** Well... Gorgias is one of very few software I use that nothing really bothers me. But my lack of knowledge and understanding is probably what would fall under this category. Im having hard time understanding how to create rules. But i do see the endless potential these so I think i could love it even more when I master that. I mean I use it to answer tickets in Icelandic and Gorgias can pre-write what Im about so write. ICELANDIC.. nobody speaks the language except few people os Idk.. maybe it would be better if it could auto reply all my tickets hahaha Sorry but this is exceptionally good question but Im having hard time answering **Recommendations to others considering Gorgias:** Gorgias is like you hired a staff that never sleeps for the fraction of the cost. No Brainer! **What problems is Gorgias solving and how is that benefiting you?** Time is definitely the number one factor, also never miss any tickets so everybody gets answered this is priority #1 This means I can stay barely sane and run all my other tasks in my business. I would recommend Gorgias for all those who are like my solopreneurs.. it is a must buy! ### 32. Easiest CRM tool for Shopify users cutting down support time and effort **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas G. | Head of Roasting and Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Gorgias?** Super easy installtion within the Shopify ecosystem and wide array of integrations to provide a holistic picture of the customer and provide a easy support and customer relationship management solution. **What do you dislike about Gorgias?** Nothing missing so far and new additions added on an ongoing basis to offer new features that we did not even consider before. So far they have added capabilities that gave us new options we had not even thought about before. **Recommendations to others considering Gorgias:** If you are looking for an all integrated solution for customer support and helpdesk this is the perfect solution for Shopify users. It integrates all the core elements, is simple to use and also offers a mobikle app that allows for support agents that are on the move in the workplace to get quick answers to customers. **What problems is Gorgias solving and how is that benefiting you?** We are using Gorgias to solve customer problem resolution and provide a help desk and online chat capability. It allows us to respond to customer requests and questions quickly and increase customer satisfaction signifinantly. We see this is feedback from customers that are giving us back very high rating. ### 33. It's super user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Gorgias?** I like the fact that I have access to view and edit the tags and macros separately. I can add tags to the macros, but I can also add additional tags to tickets as we see fit, which is nice to have. **What do you dislike about Gorgias?** I dislike that tags might not necessarily follow a set order or hierarchy that would lead to understanding what happened throughout the lifecycle of a ticket. That would be helpful. **What problems is Gorgias solving and how is that benefiting you?** Our associates don't need to write email communications everytime that the get a customer's question or concern. It also consolidates in a single place different channels which makes it easier to provide support. ### 34. Attractive, easy to use CRM with excellent Shopify Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Peter O. | Sales Manager, Retail & Online, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** I like how Shopify information is brought into customer interactions since it makes checking previous and current orders much easier. Organizing different emails as views has helped separate Notify Me pre-order information, appointments, and daily inquiries. **What do you dislike about Gorgias?** I feel like there's excess business on screen. Prioritization isn't intuitively apparent at a glance. I also haven't found the automated tags especially helpful. They seem to clutter cases with unnecessary information. I wish tagging coworkers in a case would make a notification on Gorgias instead of just an email notification. **Recommendations to others considering Gorgias:** Take time to organize and reorganize your views to best accomplish your tasks. **What problems is Gorgias solving and how is that benefiting you?** The organization of several email accounts, both with different users and purposes, is important to running our business well. Views have helped keep a visual on what portions of the business we need to be active in. We've had some time-saving convenience through Loop and Shopify integration when working with customers as well. ### 35. Agent-Friendly CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Mika H. | Customer Engagement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** We made the switch to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since making the switch! **What do you dislike about Gorgias?** The things that we're missing are Native SMS, better notification sounds/settings, and routing rules - but we're managing in the meantime and confident Gorgias will get there! **Recommendations to others considering Gorgias:** We compared what we were using previously (Zendesk) to the features that Gorgias had, and where we wanted our support team to be in a few years. If you're looking to be treated like a real person, by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you! **What problems is Gorgias solving and how is that benefiting you?** We LOVE that every Shopify customer in our store has a customer card in Gorgias. This allows us to easily identify our customers and their orders for fast support. Additionally, the ability to add tags and edit Shopify orders within the Gorgias platform is a great benefit. Our agents find the platform easy to digest and navigate, likening it to a gmail interface that they're all familiar with! ### 36. Happy Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda O. | Community & Culture Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Chat is very helpful, but our acct manager, Patrick V, is always eager to teach us something new and help us strengthen our account. **What do you dislike about Gorgias?** The only thing I would like to change is the ability to be able to edit who wants to receive a follow-up email after a ticket has been closed. Customers who are asking to be removed from email communications are sent a follow-up email asking how the service was and they can sometimes get frustrated. In order to help them, we have to ask more questions to figure out what email they received and they don't want to engage, let alone leave a positive review. **Recommendations to others considering Gorgias:** Jump right in! Work with your acct manager to get everything set up and always do the check-ins with them so they can explain the new features and help you troubleshoot any problems! **What problems is Gorgias solving and how is that benefiting you?** When we can to Gorgias, I knew immediately it would be a perfect match for us. The automation allows our team to fly through tickets. The Macros, and ability to edit in a flash, contribute to our high sat score. The integrations allow the team to view all needed information without clicking back and forth between various accounts. But I think I love the support from the Gorgias Team the most. ### 37. Easy to Get Up and Running **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2022 **What do you like best about Gorgias?** Super intuitive to get the account set up and users trained. We've got a couple core macros that really help streamline customer service tasks for our business. **What do you dislike about Gorgias?** Some of the rules can be a bit tricky to figure out. Support (we use the chat regularly and it's helpful) is generally able to help us, but oftentimes they don't even know why the new solution worked or original didn't. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is quickly helping us handle tickets with a core set of macros. It's benefiting us in the sense that we don't need to bring on more bodies like we though we were. We've got a tool that is really able to make or current set of C/S reps more efficient. ### 38. So much in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Shaina S. | Sales and Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Gorgias?** I like that you are able to combine so many things into one platform. Getting to see the customer journey from all the different touchpoints really gives us new insights. **What do you dislike about Gorgias?** Getting used to the new interface when doing things on social. Like checking DMs, it is weird to have to click a story to open up in a new tab when we are tagged in it instead of being able to see it in the conversation. **Recommendations to others considering Gorgias:** If you already use different platforms to do everything Gorgias offers it is great having it all on one and could save a lot of time! **What problems is Gorgias solving and how is that benefiting you?** Getting more insight on the customer journey. We are having a lot more cutomers chatting with us from our website. I also feel like we are missing less mentions/notifications on social that may have been getting lost. ### 39. Gorgias allows us to help more customers, faster. Period! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Gorgias?** Gorgias allows us to help more customers, faster. Period! **What do you dislike about Gorgias?** The CHAT feature isn't usable for our team because there isn't an option to change the alert tone or to make it louder. Our team multitask so they are not always sitting at their desk, waiting for chats. Instead we use TAWK. **What problems is Gorgias solving and how is that benefiting you?** They allow us to help more people. ### 40. Gorgias makes CS convenient for all of our platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Matt C. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Convenience. Gorgias handles all of our platforms fairly easily and without duplication issues for multiple users **What do you dislike about Gorgias?** Integration with Shopify has caused some stock issues as stock is not counted when ordering out of Gorgias. Also, items out of stock are available when using the app **Recommendations to others considering Gorgias:** Gorgias makes CS easy and fast. Our customers love our support, and I can train new employees quickly and efficiently, without the hassle of new app training. Gorgias always answers my support questions in a timely and effective manner. The only issue I have with Gorgias is that it doesn't account for stock in my eCommerce store. So I can't trust the app to order products, although it does have the ability to do so. Not a deal-breaker for us, but that fix would make it even better. **What problems is Gorgias solving and how is that benefiting you?** Customer service issues and speed of answering questions on all platforms is outstanding. ### 41. Sales manager for online chat **Rating:** 4.5/5.0 stars **Reviewed by:** Scott T. | Web Sales and Online Chat Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Gorgias?** Lots of data, fairly simplistic setup which can get as complicated as you'd like it to be. Enjoy the macros and shopify connections **What do you dislike about Gorgias?** The app leaves a lot to be desired. It's insane that you can't take a picture using the app. Also I wish I could see every move the customer makes on the website. Seeing them move from page to page adds a lot of insight as to their shopping experience **What problems is Gorgias solving and how is that benefiting you?** Talking to customers on our website allows my team of salespeople to sell $300,000+/month ### 42. Makes Customer Service, Communication and Experience a BREEZE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Gorgias?** Gorgias has a robust integration with Shopify along with many other platforms in our tech stack. In doing so, it allows for quick and easy ticket resolution. Additionally, the Gorgias rules and macros that can be built saves our team hundreds of man hours. **What do you dislike about Gorgias?** There aren't too many Gorgias downsides to be honest. It's very customizable to fit our needs. If I had to pick something, I'd say the initial setup for rules and automations can be a bit robust. **What problems is Gorgias solving and how is that benefiting you?** Solving customer inquiries in a timely manner, in as little touches as possible. Gorgias allows for this process along with strong reporting and KPI metrics to continually improve. ### 43. Great all round system with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** I like the ability to separate the views for different incoming enquiries and the ability to auto-close some tickets. The technical support is exceptional; the ability to chat to someone instantly from the team is beyond helpful and appreciated! **What do you dislike about Gorgias?** I dislike that IG DM's cannot be responded to in the similar way that IG is set up (personal, general and request folder) this means we still use the IG app to respond to DM's. I'm not sure if this is popular! I'd also love a weekly report emailed to me on our weekly stats. The stats are easy to access but it would save me time if a report could be generated automatically each week. **What problems is Gorgias solving and how is that benefiting you?** Remote working is easier than ever when using Gorgias and I like the ability to leave internal notes on tickets. We are definitely more productive when using Gorgias ### 44. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Gorgias?** Gordias has allowed our team to see what customers are saying about us as a brand on all platforms. I like that everything is integrated so well and so easily which allows us to respond to customers faster improving the customer experience. **What do you dislike about Gorgias?** One downside to Gorgias is the inability to merge customers with the same detail. Oftentimes, customers will have multiple accounts with different emails and details but it won't allow you to merge even though they are the same customer. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has allowed us to have visibility and contact with our customers in all of our platforms. We do not have to log in to different platforms to respond to customers. We are able to do it on Gorgias which saves us time. ### 45. Effortless customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** We love how easy it is to stay organized with Gorgias. We have it integrated to our various marketing apps, social media accounts, and returns service so we can gather a full understanding of the customer's experience and engagement with our company. We can easily view daily and real-time stats to make sure customer satisfaction is high and support is timely. **What do you dislike about Gorgias?** The only feature we find confusing is the tagging and auto-tagging. While this is intended to keep us organized, we discovered we were missing tickets that otherwise would've been answered in our general inbox. **Recommendations to others considering Gorgias:** We love all the new integrations you are adding **What problems is Gorgias solving and how is that benefiting you?** We are able to get a birds-eye view of the customer experience, therefore we can understand exactly what they need (whether return, exchange, or general feedback). We love staying in touch with our customers all on platforms through Gorgias. ### 46. Great integration, easy to use, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Éloi C. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Gorgias?** Having all of our Customer support platforms together in the same app is very convenient, and on top of it the app is great and the developers take care of it. **What do you dislike about Gorgias?** I honestly don't have too much to say, it would be nice to be able to like IG comments or give "reacts" on FB comments, but that would be a cherry on the top for an already great app. **Recommendations to others considering Gorgias:** The Facebook group can be very useful, definitely worth a look! **What problems is Gorgias solving and how is that benefiting you?** We used to need more than one platform for customer support, and that was a pretty big issue. Having all our needs met by one app is a very great help to customer support. ### 47. Gorgias makes everyday easier **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie P. | Digital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Gorgias?** Gorgias helps make complex customer service situations super straightforward. It also makes all those easy tickets that just eat up time, simple with macros and automation. **What do you dislike about Gorgias?** Honestly, it is great and there isn't much I would change. **What problems is Gorgias solving and how is that benefiting you?** Allowing multiple handle tickets and not having them stuck in an email inbox. Also, with all the tools, you can handle what could be hours of work in a very minimal amount of time. The customer data is also a super useful tool for helping navigate a customer to answer, just that much quicker. ### 48. Nice tool, efficient customer service, really helpfull to manage all your tickets **Rating:** 4.0/5.0 stars **Reviewed by:** ROMAIN B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Gorgias?** Managing all your tickets : mails, messenger, chat, etc... Possibility to comment, reply, attribute to an agent **What do you dislike about Gorgias?** No Prestashop integration, it would be a really helpfull option **What problems is Gorgias solving and how is that benefiting you?** I just have to use one platform for all the tickets and I can manage the work of my team really quickly ### 49. Gorgias is gorgeous **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Gorgias?** I really enjoy Gorgias' streamlined integration of our communication channels + automated responses because it allows me to manage a greater workload with become overwhelmed. **What do you dislike about Gorgias?** Understandably not a true CRM, but more long-term customer relations tools would be helpful. Robust profiles and longer communication chains outside of the standard one email response then close ticket. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is solving our e-commerce customer support platform nicely, in that it funnels all communication channels into one manageable screen and takes the stress out of potentially missing a customers needs. ### 50. Best customer service solution! Hands down! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Gorgias?** Gorgias has been integral to our company's success and enables us to easily and efficiently manage all customer enquiries from both email, social, as well as live chat. We love the countless features including macros, autoresponders and useful integrations. We also love that we can use the one platform for all of our businesses. **What do you dislike about Gorgias?** Nothing. We have found that Gorgias has all of the features that we have been looking for in a customer service ticketing system. The one small thing that could be improved is that the iPhone app will occasionally log our users out. **What problems is Gorgias solving and how is that benefiting you?** Handling queries from multiple businesses and platforms all under one platform. We love the macros feature as well as the range of innovative features for efficiency. Love how they are constantly coming up with new features to make our lives easier ## Gorgias Discussions - [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) - 1 comment, 1 upvote - [How do I hide the email reply chain, so it's easier to read/reply to each ticket?](https://www.g2.com/discussions/how-do-i-hide-the-email-reply-chain-so-it-s-easier-to-read-reply-to-each-ticket) - 1 comment, 1 upvote - [What would be the best way to take fully advantage of all Gorgias features?](https://www.g2.com/discussions/what-would-be-the-best-way-to-take-fully-advantage-of-all-gorgias-features) - 1 comment, 1 upvote - [How can I allow Gorgias to track my stock in Shopify](https://www.g2.com/discussions/how-can-i-allow-gorgias-to-track-my-stock-in-shopify) - 1 comment, 1 upvote - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [View Gorgias pricing details and edition comparison](https://www.g2.com/products/gorgias/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-16+13%3A03%3A03+-0500&secure%5Bsession_id%5D=c2bb853f-4f2a-44cd-8063-ba0a1f1e24f8&secure%5Btoken%5D=117ac6a87b0a0265f4038e1631b36976403dfbc52a6a19117fdd41e4a79e77a1&format=llm_user) ## Gorgias Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Corso](https://www.g2.com/products/corso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klavi](https://www.g2.com/products/klavi/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## Gorgias Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gorgias Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,675 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,894 reviews)