--- title: Gorgias Reviews meta\_title: 'Gorgias Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 566 reviews by the users' company size, role or industry to find out how Gorgias works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 566 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Gorgias Reviews & Product Details Visit Website Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. * * * Product Website Gorgias Seller [Gorgias](https://www.g2.com/sellers/gorgias) Discussions [Gorgias Community](https://www.g2.com/products/gorgias/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Gorgias. ### Starter $10.00 [ View More Pricing Information ](https://www.g2.com/products/gorgias/pricing) ## Gorgias Integrations (17) What do users say about integrations? Verified by Gorgias [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Corso ](https://www.g2.com/products/corso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klavi ](https://www.g2.com/products/klavi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Loop Returns ](https://www.g2.com/products/loop-returns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okendo ](https://www.g2.com/products/okendo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Recharge Subscriptions ](https://www.g2.com/products/recharge-subscriptions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redo Returns & Exchanges ](https://www.g2.com/products/redo-returns-exchanges/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tiktok ](https://www.g2.com/products/tiktok/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yotpo ](https://www.g2.com/products/yotpo/reviews) Show More ## Gorgias AI Agent Performance Explore real-world performance insights that show how Gorgias's agentic features compare to AI agents with similar capabilities. 52 Overall -14 below category avg Pros Cons 100%Wrong Escalation Rate 0%Correct Escalation Rate [ View AI Agent Performance Report ](/products/gorgias/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 5/19/2023 "Not for Adobe/Magento" 1.5/5 What do you like best about Gorgias? Some integrations were great like email, chat and Shopify. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Continually disconnects from Adobe/Magento leaving macros sending bad info to customers because it's not connecting customer orders. Macros/rules are not as intuitive as they should be and when you reach out to support they are not always helpful. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Puts most of Customer Service touchpoints in one place connecting customer profiles to their activities on site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt F.") MF Matt F. Customer Service Manager Small-Business (50 or fewer emp.) 7/21/2022 "Gorgias Platform works well, we love using it and everything it does for us!" 4.5/5 What do you like best about Gorgias? The thing that I like best is the organization that Gorgias provides. It is easy to follow and my team works really well with it! It keeps things organized and straight. For other companies we have used things have gotten messy. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The one thing that I dislike is some of the features we can not use like the refund because it will mess up our orders with in Shopify. We are working with them to get it fixed. Review collected by and hosted on G2.com. Recommendations to others considering Gorgias: Try it out and see if it works for you! It is a really nice product. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Right now we are working on a refund problem. When this get fixed it will be a major help to us because those tools are pretty much a no go for us and we can not use them at the present moment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DS Dina S. Guest Relations Manager Mid-Market (51-1000 emp.) 7/14/2022 "Enjoying Gorgias" 4.5/5 What do you like best about Gorgias? Gorgias is super user friendly and trainable. It takes me 1 hour max to train an employee on the basics. Also the macro feature has become much more intuitive which is great. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Email forwarding still continues to be an issue. What I mean is when I forward an email to someone outside the original group I then can not continue to respond to the original person in Gorgias as they would see the responses from the outside person. It's something I've brought up since day 1, but there is still no fix for it. Review collected by and hosted on G2.com. Recommendations to others considering Gorgias: Setting up rules and filters right away is going to set you up for success. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias is solving our email management problem. It keeps us organized and allows the entire team to collaborate on responses to guests. We use internal notes daily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kenneth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenneth G.") KG Kenneth G. Customer service rep Small-Business (50 or fewer emp.) 7/8/2022 "Good understanding to help customers with Shopify business" 5/5 What do you like best about Gorgias? I enjoy the tagging that helps break down emails into categories. This also gets the crew diversified into their emails so not everybody is looking at the same. Review collected by and hosted on G2.com. What do you dislike about Gorgias? The dislike was the training videos after the initial one. I didn't like the reading and then the quiz that went along. With the way I learn, the videos that showed everything were good than the other lessons that didn't include a video. Also, the phone system doesn't work very well. Review collected by and hosted on G2.com. Recommendations to others considering Gorgias: Great way to handle your emails so that your workers are the getting the most of their time. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Like I stated before, the tagging that it does helps break down emails into smaller more strategically placed categories so each worker has their sections to worry about and doesn't spend time looking at the same emails over and over again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![sidney g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sidney g.") SG sidney g. D Small-Business (50 or fewer emp.) 7/7/2022 "The Most Simple and Effective Way To Help Customers!" 5/5 What do you like best about Gorgias? Gorgias makes handling customer service simple. I love the way my team and I can all work on the same screen and handle emails via different tags. The use of macros makes my work efficient and effective and helps to relate to the customer on a personal level! I would definitely recommend using Gorgias to improve customer relations all around. Review collected by and hosted on G2.com. What do you dislike about Gorgias? I personally have not found a downside to Gorgias. This is the first customer service platform I have used and I would not change a thing! It is organized and effective, which is all I need in a platform. Thank you! Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias solves customer support issues in a quick manner. Using macros I have been able to save that extra thirty minutes in a work day I was looking to save. This has improved my business performance tremendously! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Blaine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blaine L.") BL Blaine L. E-Commerce Customer Service and Web Content Specialist Mid-Market (51-1000 emp.) 7/7/2022 "Gorgias is a fantastic platform that Customer Service teams should start making the jump to." 5/5 What do you like best about Gorgias? Gorgias has probably my favorite Filtering views I have seen in any CS Platform. This allows you to truly separate your emails into different categories and sub folders. Review collected by and hosted on G2.com. What do you dislike about Gorgias? I think Gorgias has a little bit of work to do when it comes to integrations with BigCommerce. Some improvement in their macro variables would be something I'm looking forward to the most. Review collected by and hosted on G2.com. Recommendations to others considering Gorgias: I would say, take a look at the integrations to see how you can use your platforms together. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias allows us to manage all of our messages in the simplest form. I have had issues with platforms that have an "all in one place" goal. When truly we want to solve these tickets in the way they should be solved, chats separate from emails. That way we can live assist chat customers, as they come in, faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Small-Business (50 or fewer emp.) 8/15/2022 "Great support software, helps to streamline efficiency!" 5/5 What do you like best about Gorgias? I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!! The Gorgias support team is very responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Gorgias? I wish that Gorgias had an integration with WooCommerce as it does with Shopify. Our current e-commerce site is in WooCommerce. Gorgias Voice is not as robust as we'd like. We are using AirCall and Gorgias still does not allow the AirCall SMS to show up in our views. We have to have a different number (through Gorgias) to use SMS. The statistics should be more customizable, but for now, it provides us with what we need. As our business scales up and we hire more CSRs we will need to have more robust reporting capabilities. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Gorgias allows us to promptly respond to Customer inquiries and also allows us to integrate our other business tools such as Klaviyo and our social media. We have not yet integrated our Instagram & Facebook accounts into Gorgias, but the integration will be seamless when we are ready to integrate them. This will also allow us to avoid duplication of efforts between our Social Media Team and our Support Team. Review collected by and hosted on G2.com. Show More 8/24/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite DG Danielle G. Customer Service Small-Business (50 or fewer emp.) 11/8/2022 "GREAT! Multi-Use Platform" 5/5 What do you like best about Gorgias? Gorgias makes customer service simple. Much more than a ticketing platform. Multiple integrations with apps, make the full customer experience easy and accessible. Review collected by and hosted on G2.com. What do you dislike about Gorgias? Gorgias' calls need some work - no statistics are available. It would be nice to be able to check agents phone status, how many calls, breaks etc. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? They are integrating and partnering with lots of other apps which help give customers the full experience. Gorgias gives detailed statistics for email ticketing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NA Natalie A. Client Services Specialist Mid-Market (51-1000 emp.) 7/7/2022 "Timesaving Gem!" 5/5 What do you like best about Gorgias? I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier. Review collected by and hosted on G2.com. What do you dislike about Gorgias? So far, I have yet to find a downside. The system is very user-friendly! The way it's going, I highly doubt I will have any complaints at all. All of my coworkers seem to agree, as well. Review collected by and hosted on G2.com. Recommendations to others considering Gorgias: To look no further, it meets all of our check-boxes. Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? Tickets are now auto-assigned in a fair/even manner. I also no longer have to view multiple systems to answer one question- both our returns system and ordering system are viewable at a glance within a ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Customer Experience Manager Small-Business (50 or fewer emp.) 7/14/2022 "Versatile platform with great support!" 4.5/5 What do you like best about Gorgias? Gorgias seems to be growing at the same rate our company is. As we find ourselves needing new features, Gorgias seems to be implementing them, or if not, they usually are working on it! Review collected by and hosted on G2.com. What do you dislike about Gorgias? Sometimes new features aren't fully where we'd like them to be, or exactly as customizable as we'd like. For instance, the help center's self-service function is really cool, but when it creates a ticket it doesn't allow for the created message to have na email signature. Would be nice to keep things on brand that way! Review collected by and hosted on G2.com. What problems is Gorgias solving and how is that benefiting you? The biggest thing recently that we're seeing is a lot of self-service and automation features that are allowing our agents to handle more complex and interesting tickets rather than wasting time on the simple things like WISMOs and the like. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Gorgias? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gorgias ](https://www.g2.com/products/gorgias/discussions/new) CC Claude Alan Corugda • Last activity about 4 years ago What is the next big feature that we can expect from this great platform? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) CJ Carolyn Johnson • Last activity over 4 years ago How do I hide the email reply chain, so it's easier to read/reply to each ticket? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-hide-the-email-reply-chain-so-it-s-easier-to-read-reply-to-each-ticket) [ View all Discussions ](https://www.g2.com/products/gorgias/discuss) ## Pricing Options Pricing provided by Gorgias. ### Starter $10.00 ### Basic $50.00 ### Pro $300.00 [ View More Pricing Information ](https://www.g2.com/products/gorgias/pricing) Gorgias Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Product Avatar Image") Gladly 4.7/5(1,114) [ Compare Now ](https://www.g2.com/compare/gladly-vs-gorgias) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-gorgias) ##### ##### Gorgias Features Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Self-Service Platform Automation Integrations Communication Pop-up Chat Notifications Process Tickets Macros [ View More Features ](https://www.g2.com/products/gorgias/features) ## 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