--- title: Gorgias Reviews meta_title: 'Gorgias Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 567 reviews by the users' company size, role or industry to find out how Gorgias works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 567 scale: '5' date_modified: '2026-08-11' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Gorgias Reviews **Vendor:** Gorgias **Category:** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 567 ## About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. ## Gorgias Pros & Cons **What users like:** - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. (28 reviews) - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. (24 reviews) - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. (18 reviews) - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. (17 reviews) - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. (17 reviews) - Efficiency (16 reviews) - Users value the **excellent customer support** provided by Gorgias, enhancing efficiency and simplifying the support process. (15 reviews) - Automation (13 reviews) - Time-saving (12 reviews) - Automation Features (11 reviews) **What users dislike:** - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. (8 reviews) - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. (7 reviews) - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. (7 reviews) - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. (7 reviews) - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. (6 reviews) - Users find the **limited features** of Gorgias insufficient for growing businesses, hindering their operational efficiency. (6 reviews) - Users face a **steep learning curve** with Gorgias, requiring time to train and optimize the platform effectively. (6 reviews) - Inadequate Reporting (5 reviews) - Integration Issues (5 reviews) - Poor Reporting (5 reviews) ## Gorgias Reviews ### 1. Gorgias is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** Very easy to use. I like how well organize it is. **What do you dislike about Gorgias?** The navigation of everything. How spread out it is! **What problems is Gorgias solving and how is that benefiting you?** Having all your customer tickets in one spot ### 2. Love Gorgias **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Gorgias?** Honestly everything is very helpful. Love that I can create tons of canned responses. My favorite is the 'Urgent' section to attend to these inquiries first. Gorgias just makes life overall easier! **What do you dislike about Gorgias?** Nothing! I honestly love everything about gorgias. **What problems is Gorgias solving and how is that benefiting you?** Solving problems quicker. Also easier to close out instagram inquiries. ### 3. Efficient hub for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Gorgias?** All of my customer comms channels are located in one place making my day seemless. **What do you dislike about Gorgias?** Some integrations can be a little unreliable so I tend to process things manually. **What problems is Gorgias solving and how is that benefiting you?** It saves me so much time and allows me to oversee my day in order to prioritise tasks and customers ### 4. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gorgias?** The macros and order information on the side. **What do you dislike about Gorgias?** If I need to do something in the Google inbox, the closed tickets won't be marked as read in the inbox. **What problems is Gorgias solving and how is that benefiting you?** Being able to quickly reply to customers and keep track of their tickets. This has greatly helped our brand reputation. ### 5. Fantastic thorough training. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** Simple easy layout with plenty of options to customise and make it bespoke to your business or personal customer service style. **What do you dislike about Gorgias?** To send a put of macro response or forward a ticket isn't always clear. **Recommendations to others considering Gorgias:** It will simplify your customer service needs. **What problems is Gorgias solving and how is that benefiting you?** It allows for rapid response to customer queries and quick organisation of ongoing issues eg warranty etc. Work can easily be shared with various members of the team. ### 6. Has potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Gorgias?** The interface for the agents was super simple to use and easy to understand. It's very similar to operating out your typical gmail, yahoo, inbox. The Shopify integration was a nice touch. **What do you dislike about Gorgias?** The chat feature was mediocre - if no agents were available to take a chat it kind of left the customer in limbo wondering if their question would be answered. The reporting was very basic/minimal. **What problems is Gorgias solving and how is that benefiting you?** We were attempting to use Gorgias to answer customer emails and chats. The benefit was the ease of use for the agents handling those inquiries. Having an integration with social platforms was also a nice benefit. ### 7. Gorgias has helped us have a better costumer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Gorgias?** It's really user friendly and their customer support helps you make the set-up easier **What do you dislike about Gorgias?** The only thing we dislike is that they don't directly integrate with Amazon & eBay, but that's ok because we use channel reply **What problems is Gorgias solving and how is that benefiting you?** Customer support has become easier because is all gathered together and because of the macros. ### 8. Very User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Gorgias?** I love that if you respond to an email it automatically assigns it to you so you do not lose any emails. Very great to organize and keep track of every customer! **What do you dislike about Gorgias?** I am not a huge fan of how every email sent by our support email creates a ticket in our inbox. This would be great if only the incoming emails would show and not the sent emails before a customer responds. **What problems is Gorgias solving and how is that benefiting you?** We have been figuring out rules to hopefully make the flow of emails easier on all staff. Email it automatically assigns it to you so you do not lose any emails. ### 9. Totally recommended!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa O. | Client Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Gorgias is so easy and practical to use. **What do you dislike about Gorgias?** I have not found a thing that I dislike. **What problems is Gorgias solving and how is that benefiting you?** We've found that it's so easy for our employees to use the platform and communicate with our customers faster. ### 10. Great experience with the program and being able to organize the important emails **Rating:** 5.0/5.0 stars **Reviewed by:** Dorita C. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Gorgias?** the macros the best i find most suffiecient **What do you dislike about Gorgias?** Downside is that nothing else is like it **What problems is Gorgias solving and how is that benefiting you?** reaching out to customres in a timely matter ### 11. Best Customer Service platform I've tried!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Gorgias?** I like the simplicity of use and setup. It contains so many features but are all easy to use and train my team to use. **What do you dislike about Gorgias?** You are not able to set up ShipStation integration by yourself, you need to send info in first to have the connection made. **What problems is Gorgias solving and how is that benefiting you?** We were unhappy with the performance of ZenDesk. This is by far a superior product. ### 12. My experience with Gorgias has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Gorgias?** I love that Gorgias can integrate with Shopify! **What do you dislike about Gorgias?** Some emails get lost in spam/trash folders. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is solving our automation problems. We have integrated a chat feature on our website through Gorgias that allows more automation for customers to be available. ### 13. Love Gorgias **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry M. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** The resources available for help are lit **What do you dislike about Gorgias?** I wish there was a buffer on cancellatio **Recommendations to others considering Gorgias:** Use your rules and macros **What problems is Gorgias solving and how is that benefiting you?** Customer inquiries. Ease of having everything in one system ### 14. Love this for Shopify stores **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Gorgias is a no-brainer for Shopify stores, has strong integrations and makes it super simple to edit orders within the Gorgias app. **What do you dislike about Gorgias?** Don't like that we can't see earlier messages in DM's on Instagram **What problems is Gorgias solving and how is that benefiting you?** Was looking for a one-stop shop to answer all customer questions. ### 15. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** carlynn w. | Holistic Wellness Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Easy to use, great customer service, nicely laid out platform **What do you dislike about Gorgias?** Can't unmerge customer accounts and can't merge chats with phone calls or emails **Recommendations to others considering Gorgias:** N/A **What problems is Gorgias solving and how is that benefiting you?** Membership accounts and communication channels are easy to organize and follow ### 16. Customer Service is Top Notch@ **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | Customer Success & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Gorgias?** Their agents are always eager to help out, even with my dumbest of questions. They usually have some pretty great answers as well! **What do you dislike about Gorgias?** Some things don't always make sense to me. I don't love how it's sometimes tricky to merge tickets, and the way it tracks agents' time online doesn't seem quite to line up right. **What problems is Gorgias solving and how is that benefiting you?** Holy moly. Getting every platform a customer uses into one dashboard is a godsend. This keeps our team able to keep their attention in one place and really help with our customers' needs. ### 17. Excellent tool to handle customers emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2022 **What do you like best about Gorgias?** The ticketing system and macro feature. You can see the new emails as unnasigned tickets and you can use simply macro to respond to customers. **What do you dislike about Gorgias?** The tickets don't get merged automatically when the same customers sending an email **What problems is Gorgias solving and how is that benefiting you?** We are responding to customers for refund, update shipping information, sending confirmation email about cancellation or partial refund. ### 18. Great Helpdesk for eCommerce - though a little pricy **Rating:** 5.0/5.0 stars **Reviewed by:** Reuben P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** The integration with shopify is fantastic. Makes it efficient to respond to customers Reasonably comprehensive integrations mean customers don't get missed **What do you dislike about Gorgias?** UI has some shortfalls No TikTok integration will become an issue for us Fairly pricey, which means you second guess which tickets should go through Gorgias **What problems is Gorgias solving and how is that benefiting you?** We're able to efficiently respond to customer queries. Finding tracking info, refunding or replacing orders, updating addresses, and that sort of thing are very quick ### 19. Gorgias has helped us so much! **Rating:** 5.0/5.0 stars **Reviewed by:** Lynsey E. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** Everything in 1 place, the ability to chat, email, respond to social media in 1 place and keep everything so organized. **What do you dislike about Gorgias?** Formatting options in emails aren't as robust **Recommendations to others considering Gorgias:** Gorgias is a great platform for consolidating customer service and making it easy. **What problems is Gorgias solving and how is that benefiting you?** We are saving time by being able to internally respond and talk through issues within the email keeping it clear and concise and much closer to real time than previously. ### 20. Cool & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Gorgias?** Fun emojis, easy navigation. And made shopify cancellations easier **What do you dislike about Gorgias?** Search bar results don't give good results **What problems is Gorgias solving and how is that benefiting you?** Answering tickets efficiently ### 21. Seems easy to use and easy to learn! Great platform that is flexible to meet our business goals. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2022 **What do you like best about Gorgias?** It's super user friendly and great for both the employees interacting with customers and vice versa **What do you dislike about Gorgias?** Gorgias does seem pretty centered around Shopify and has a lot of connections that are available, however, we don't use this program **What problems is Gorgias solving and how is that benefiting you?** Gorgias helps us in terms of providing an available platform for customers to get in contact without customer service team ### 22. After all I have great experiences **Rating:** 3.5/5.0 stars **Reviewed by:** Viktoriia P. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Gorgias?** What I like the most is having the opportunity to communicate with customers freely via email or chat. **What do you dislike about Gorgias?** I pretty much like the platform itself so I do not have any problems with it. **Recommendations to others considering Gorgias:** Great platform to communicate with the customers in real-time. Easy to use. **What problems is Gorgias solving and how is that benefiting you?** Keep all the emails and customer information together. Helps with solving customer concerns. ### 23. Excellent Customer Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Gorgias?** Gorgias is very intuitive and I love that it looks like an email box. The integration with other apps saves me so much time! Much more user friendly than others I've used. **What do you dislike about Gorgias?** No complaints so far, when there's an issue they address it right away. **What problems is Gorgias solving and how is that benefiting you?** I am able to process customer service tickets much faster without having to application jump which is such a time saving feature. ### 24. Easy transition and great platform so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Gorgias?** I love being able to introduce KPIs to my team with the fantastic statistics available on Gorgias **What do you dislike about Gorgias?** Small bugs and errors with the transition from Zendesk but the team has been helpful and are working on it. **Recommendations to others considering Gorgias:** Use all training modules available **What problems is Gorgias solving and how is that benefiting you?** We have been able to introduce KPIs in this department which helps us strive to deliver the best possible customer service. ### 25. Pretty Great **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2022 **What do you like best about Gorgias?** No switching between different channels, all in one place **What do you dislike about Gorgias?** Just getting my head around it, so still a little foreign but thats a me problem **Recommendations to others considering Gorgias:** I like it, easy to use and intuitive and all in the one place as opposed to flicking between , **What problems is Gorgias solving and how is that benefiting you?** customer service. no missed responses, no forgotten customers ### 26. Comprehensive customer service platform **Rating:** 4.0/5.0 stars **Reviewed by:** Marnella Clarize V. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** Shopify, Okendo and Social Media Integration **What do you dislike about Gorgias?** Chats look very similar to emails so it can be confusing **What problems is Gorgias solving and how is that benefiting you?** Faster response time since most tools are integrated ### 27. Great way to organize your customer service points of contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Gorgias?** Having all emails and social media points of contact in one place is so helpful for staying on top of any and all customer needs. **What do you dislike about Gorgias?** Not the best chat help for when there are glitches to the site. **Recommendations to others considering Gorgias:** Make sure you have a separate email for more important authorization requests etc. **What problems is Gorgias solving and how is that benefiting you?** We're able to respond and assign customer needs very efficiently and easily go back to past conversations. ### 28. Gorgias really is gorgeous! **Rating:** 5.0/5.0 stars **Reviewed by:** Bekkie S. | Head of Operations Support & HR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Gorgias?** Ease of adding new team members, and checking the statistics of the working team **What do you dislike about Gorgias?** Sending an irrelevant auto responses. Incorrectly marking Spam or Trash **What problems is Gorgias solving and how is that benefiting you?** Replying to queries quickly and efficiently ### 29. Excellent space for quick and easy responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Gorgias?** Great way to stay organized and keep track of tickets. **What do you dislike about Gorgias?** I don't like seeing other peoples tickets **What problems is Gorgias solving and how is that benefiting you?** Keeping communication streamlined. ### 30. Intuitive and Efficient Help Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** I love Gorgias's deep integration with Shopify that enables users to have a full view of the customer, and to service their requests all from the sidebar of the ticket. **What do you dislike about Gorgias?** I would like to see a feature that would enable users to have multiple tickets open without opening new browser tabs. **What problems is Gorgias solving and how is that benefiting you?** Gorgias allows us to respond to inquiries and complete the required actions with maximum efficiency. ### 31. Great experience so far, if you want to build your customer service this is the platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Juan H. | Director of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Gorgias?** Gorgias has all the channels of communication **What do you dislike about Gorgias?** Their help center, the ability to customize according to your business needs **What problems is Gorgias solving and how is that benefiting you?** Grouping all the channels together helps my business diversify the customer support across all channels ### 32. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Gorgias?** I like how easy the system is to use. I like the design and it makes me eager to get to work with the system. **What do you dislike about Gorgias?** I do not like that are limited macros at the time being. **What problems is Gorgias solving and how is that benefiting you?** I am solving problems through emails and a dedicated phone line for customers in a timely manner. ### 33. mega! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gorgias?** how easy it is to have all customer communication in the one place **What do you dislike about Gorgias?** would like it to be easier to 'set up' technically at on-boarding **Recommendations to others considering Gorgias:** fast, efficient, cost effective, productive **What problems is Gorgias solving and how is that benefiting you?** allows us to answer customers at speed ### 34. Gorgias is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Gorgias?** Gorgias has been an absolute game-changer for our company. Prior to Gorgias, we relied on email only with no internal communication. Now we can combine tickets from the same customer (which the customer sends as a standard email), talk internally about solutions, and respond to the customer all in one place! **What do you dislike about Gorgias?** The only downside of Gorgias has been the constant updates, although that is a common theme with anything tech. Sometimes the updates cause issues, and sometimes the updates are to solve problems that have presented themselves. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has solved responding to the customer multiple times if they reach out several different ways and joined our team for more uniform communication vs. piecemeal. Gorgias also allows multiple eyes on the same communication without having to forward via email. We can simply assign the ticket, which the new asignee can answer or comment on and send back for a final response. ### 35. Customer Service Support Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Gorgias?** Gorgias helps us minimize the number of tabs open for any ticket queries with their vast integrations with a lot of the major apps in Shopify. We can view, edit or create orders from Shopify in Gorgias which makes it easy for us to process without having to open multiple tabs. **What do you dislike about Gorgias?** Currently, it's missing the next and previous button to skip emails you don't want to answer right now or go back to the previous ticket. I think other than that, Gorgias is awesome. **What problems is Gorgias solving and how is that benefiting you?** Having to pull up customer information directly from Gorgias without opening separate tabs to view it on Shopify. This makes it easier for us to efficiently go through their orders, information, and transactions without switching tabs. ### 36. Everything is Gorgias :) **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** These training sessions are the perfect length and are self-paced. **What do you dislike about Gorgias?** The screenshots are very small and often hard to read. **Recommendations to others considering Gorgias:** At least give it a shot. You never know ! **What problems is Gorgias solving and how is that benefiting you?** Learning the system for the first time and needing to be able to train others on it. ### 37. Clear and Concise Organization & Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** It is easy to track my customer interactions and keeps valuable follow-ups for me! **What do you dislike about Gorgias?** I find it a bit difficult to access closed tickets. **Recommendations to others considering Gorgias:** Great for responding to and engaging customers. **What problems is Gorgias solving and how is that benefiting you?** Organizing and setting timely follow-ups with customers using the snooze feature is great. I also like the ability to connect with other platforms. ### 38. Great Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Gorgias?** Live CHat and being able to assign agents is great **What do you dislike about Gorgias?** the call sounds and alerts haunt me in my dreams **What problems is Gorgias solving and how is that benefiting you?** customer service is big for us. we like our customers to know they have immediate attention ### 39. 2 Months with Gorgias **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** I like how you can plug in nearly every third-party platform you use for your company and the very specific filtering it allows you to do. **What do you dislike about Gorgias?** There is not much that I dislike so far. **What problems is Gorgias solving and how is that benefiting you?** We are not able to track all notifications on all our social media platforms in one place! ### 40. If you have a Ecommerce store, Just Install Gorgias! Worth Every $! **Rating:** 5.0/5.0 stars **Reviewed by:** Sal M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Gorgias?** 1) Centralized Support ticket system 2) Automation 3) Phone Support/ Voicemail. 4) Integration. 5) Live Support! **What do you dislike about Gorgias?** It takes time to set this up. Its easy but, you just need to be careful when you have all the stores connected to your gorgias account. **Recommendations to others considering Gorgias:** Just have a chat with the Gorgias team before setting this up. **What problems is Gorgias solving and how is that benefiting you?** In future,Gorgias is going to be the default Support ticket system. With gorgias in place, we do not really need too many support agents to deal with customer queries. 60% of our tickets are hanled by the Gorgias automation. With this being centralized, our order/customer data can be accessed via gorgias system. Saves Time! ### 41. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Bailey C. | Wrestling Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** The interface is simple and easy to use. **What do you dislike about Gorgias?** Finding closed tickets can be hard especially if one was closed accidentally. **What problems is Gorgias solving and how is that benefiting you?** Providing great customer service ### 42. Easy integrations and smooth onboarding **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2022 **What do you like best about Gorgias?** Easy onboarding experience with walk-through videos at one's own pace. Lots of integrations with Shopify make it easy to work. **What do you dislike about Gorgias?** The snooze /remind setting is confusing at first but with practice, it makes sense **What problems is Gorgias solving and how is that benefiting you?** Solving the problem of shipping updates - the shortcuts are hugely beneficial for quick answers for customers ### 43. The only CX app you'll ever need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Gorgias?** The integrations with Shopify and Gmail are seamless -- they allow us to quickly check on order status, issue replacement orders or refunds, and communicate seamlessly within our own team. **What do you dislike about Gorgias?** There seem to be fairly frequent integration outages. We have not been significantly affected so far, but it's something to think about if you're doing a larger volume of tickets. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has removed a lot of the chaos and confusion from multiple customer inquiries across channels. We've streamlined the CX process, and we're able to bring in multiple team members to solve complex inquiries. ### 44. The constant support and integrations are perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Gorgias?** The best thing about Gorgias is how quickly I can get in touch with someone when I have a problem. Also, being able to integrate Smile and Shopify so easily makes every interaction easier! I'm also a big fan of all the automation that's offered. **What do you dislike about Gorgias?** I don't have any downsides, really! The whole system works smoothly and easily. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is great for dividing up workloads, finding out who needs service right away, and providing care to customers. ### 45. Easy to use, great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Gorgias?** How all the customer stats show up such as customer spending, customer orders, tracking status Also like the canned response feature - easier to use than alternate customer service platforms Also like how the changes within Gorgias reflect into Shopify within seconds and vice versa **What do you dislike about Gorgias?** Macros functions are too basic and wish they had more actions **What problems is Gorgias solving and how is that benefiting you?** With Gorgias I am able to close tickets in a faster, efficient speed as all of the customer information is right there. Changes are reflected right away as well which is amazing. ### 46. Gorgias is a very good oppertunity. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Gorgias?** Chat and email support helps a lot it's easy to use. **What do you dislike about Gorgias?** I haven't as of yet found anything I dislike. **Recommendations to others considering Gorgias:** Gorgias is a specific and unique system that lets the user have a better experience in assisting customers. **What problems is Gorgias solving and how is that benefiting you?** Contacting and helping customers in several ways.I ### 47. Great Support and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Gorgias?** It is extremely easy to use and the support is also very good. **What do you dislike about Gorgias?** Currently, whats app integration is not there. Certain cloud telephony integrations from other countries are also missing. **What problems is Gorgias solving and how is that benefiting you?** We are able to get all our customer communication in 1 single place. This helps us to serve our customers better. ### 48. Great tool overall but I would say that the search functionality can be improved. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gorgias?** The new Macro suggestion is super useful and the capability to edit orders from gorgias ticket is helpful. **What do you dislike about Gorgias?** Unable to reply to a comment's reply, the search algorithm sometimes misunderstands what I intended to search. **What problems is Gorgias solving and how is that benefiting you?** Change orders, cancelling orders, adding item to Shopify and general macro use is great using Gorgias. ### 49. Top Notch Live Chat and Support Shopify Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Gorgias?** easy to implement, no friction, Shopify customer and product data integrate directly making it easier to solve problems for customers in the chat. **What do you dislike about Gorgias?** Not much. Installing and implementing are easy and the Gorgias team is always available to help **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves the problem of eCommerce-focused support and customer experiences ### 50. Easy to use CRM tool with a ton of features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Gorgias?** The platform's deep integration with shopify. **What do you dislike about Gorgias?** The look and feel may need an update soon. We wish IG DMs were an affordable add-on. **Recommendations to others considering Gorgias:** Give it a try and you'll see why it's a well worth it tool. **What problems is Gorgias solving and how is that benefiting you?** The system helps us manage customer inquiries by proving the most info possible to help us assist their needs quicker. ## Gorgias Discussions - [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) - 1 comment, 1 upvote - [How do I hide the email reply chain, so it's easier to read/reply to each ticket?](https://www.g2.com/discussions/how-do-i-hide-the-email-reply-chain-so-it-s-easier-to-read-reply-to-each-ticket) - 1 comment, 1 upvote - [What would be the best way to take fully advantage of all Gorgias features?](https://www.g2.com/discussions/what-would-be-the-best-way-to-take-fully-advantage-of-all-gorgias-features) - 1 comment, 1 upvote - [How can I allow Gorgias to track my stock in Shopify](https://www.g2.com/discussions/how-can-i-allow-gorgias-to-track-my-stock-in-shopify) - 1 comment, 1 upvote - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [View Gorgias pricing details and edition comparison](https://www.g2.com/products/gorgias/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A19%3A13+-0500&secure%5Bsession_id%5D=fee0a714-2fb9-4321-bff5-6909d681fbac&secure%5Btoken%5D=47e2d4377755b713c2fa11d4bd2987ee85b589264b84d382e33190a598cf5b2b&format=llm_user) ## Gorgias Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Corso](https://www.g2.com/products/corso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klavi](https://www.g2.com/products/klavi/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## Gorgias Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gorgias Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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