# Goose Reviews **Vendor:** Goose **Category:** [Kennel Software](https://www.g2.com/categories/kennel) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About Goose Goose is a next-generation pet care operating system designed to boost customer satisfaction and revenue. We thoughtfully built our software from the ground up for multi-service facilities that offer boarding, daycare, and grooming and designed our system around the customer visit (instead of each service). This approach ensures a seamless front desk experience for every visit and gives you maximum flexibility to create compelling offers and upgrades for your customers. Whether you manage one location or one hundred, Goose increases the quality and value of pet care visits through advanced customer management features, activity dashboards, and revenue management tools. We also help pet care providers connect with pet parents by making each stay more convenient - that includes a modern online booking experience, communications, vaccination reminders, and lightning fast check-in and check-out. Plus, powerful reporting tools give you clear visibility into sales and operations, helping you stay in control of your business metrics. ## Goose Reviews ### 1. Goose for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey A. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Goose?** We love how easy it is for our customers to use. While it took some time for everyone to get used to it, as any change does, the benefits for all parties have soared far beyond our expectations. We also love the customer support and the people behind Goose. If we have questions, they have answers very quickly. **What do you dislike about Goose?** Goose is a newer software so of course there are some things we are looking forward to seeing in the future. Goose has been great about listening to our needs and wants and giving us honest feedback about timelines and expectations. **What problems is Goose solving and how is that benefiting you?** Goose has solved a lot of problems for us. We used Gingr for over a decade, and we were constantly struggling to get ahold of customer service for questions and concerns. Goose has NEVER “left us on read” or gotten back to us weeks later - we almost always get a response instantly or within an hour. Another big issue Goose helped us with was increasing revenue when we were already at capacity. We’ve been with Goose for less than a year, and our revenue consistently shows a 20%+ increase, simply because their software lays out our packages and add-ons better than Gingr ever could. **Official Response from Matthew Parry:** > Thanks so much for the review. We’re glad Goose has been such a positive change for your team and customers, and we can’t wait to show you what’s coming next. ### 2. User-Friendly, Customizable, and Backed by Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Goose?** It's very user friendly and pretty customizable for what we need. I love how helpful the support team is and that they respond quickly to questions. I really like how many features and modules the program supports and that it is always improving. **What do you dislike about Goose?** I really wish it showed clients when their dog's vaccines are expired more clearly. Would especially love if there was a feature that completely prevented clients with expired vaccines from booking services. The program is generally smooth to use, certain things are a tad clunky. For example - with Report Cards, if you are drafting a report card and realize a photo is missing, you have to completely back out and go to the Upload Photos page to add your missing photos. I would also like to be able to set our check-in and check-out windows better than what the program currently supports. For daycare it's limited and we can't really set our check-in and check-out times exactly as we'd like. I would also love if Goose showed the name of the portal at the top of the screen during the booking flow. I have accidentally booked clients for boarding at the wrong facility multiple times because I did not realize I was in the wrong portal. If a client adjusts their boarding reservation, it changes their balance and we aren't able to charge them the new fee until they check-in. So the work around is changing the dates to the current day's date, check them in, charge them, undo check-in and then set the reservation back to the actual booked dates. **What problems is Goose solving and how is that benefiting you?** The last program we used did not have an efficient vaccine system, so I really like that Goose clearly shows us the vaccine expirations on our end and when they expire. I love the auto reminders we can set, we use to have to send everything manually via email and the reminders have helped so much and have saved us a lot of time. The text message feature is great because it connects us to clients very quickly if we need to reach them about quick questions. Tracking engagement, marketing, sales, etc. all in one place! An excellent feature that our owner really likes and utilizes regularly Generating export lists for certain data is very helpful. **Official Response from Matthew Parry:** > Thanks so much for the review. I’m glad to hear Goose has been easy to use and that our support team has been there when you need them. I’ve shared your detailed feedback with our product team so they can keep making Goose better. ### 3. Goose’s New Features Have Driven Tremendous Sales Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Operating Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Goose?** I love that Goose is always adding new features that help my company grow in both size and sales. Since switching from another CRM, we’ve seen a tremendous increase in sales. **What do you dislike about Goose?** There are a few things I wish I could personalize on my own, like adding new offers and pet perks. That said, the customer service is amazing and always easy to reach, so it never takes too long for them to add those for me. **What problems is Goose solving and how is that benefiting you?** Online booking is a dream. We don’t have a full-time receptionist, so having clients able to book their own services themselves has been a lifesaver for us. **Official Response from Matthew Parry:** > Thanks for the review Lauren! We’re thrilled to hear Goose has helped grow sales and made online booking such a win for your team. We’re working on making more of those tools self-serve, and we’re always happy to help in the meantime. ### 4. Easy to Manage but Overpriced **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Goose?** I use Goose for attribution for my ads, managing all the dogs in house and who is coming, and to track all of the revenues and profits through the reporting. It is generally very easy to manage, and I've found it is a good software program. **What do you dislike about Goose?** I think Goose is a little more expensive than it needs to be. Some of the things that I find valuable, you have to pay more for, and it already is pretty expensive to begin with. It wasn't really all that easy to set up, and there's something about the transfer of the data which always loses something in the process. Lots of things didn't get set up the way I wanted them to initially. **What problems is Goose solving and how is that benefiting you?** I use Goose for ad attribution, managing the dogs in-house, and tracking revenues and profits. It serves as the backbone of my business by easily managing these aspects. **Official Response from Matthew Parry:** > Thanks so much for the review. We appreciate the feedback on setup and migration, and we’re continuing to improve the platform and the value we deliver. ### 5. Quick, Receptive Support Team That Truly Listens **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. | Daycare Manager & Dog Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Goose?** the support team; they are always very quick to respond and receptive to feedback **What do you dislike about Goose?** reporting has been less than ideal for accurate numbers, and there have been some issues with the way memberships work but we have workarounds **What problems is Goose solving and how is that benefiting you?** easier experience for the user on the customer end ### 6. Very Easy-to-Use Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Goose?** The overall interface is very easy to use. **What do you dislike about Goose?** There are some odd glitches that need work. Unfortunately, there is no notification if booking a dog who already has a reservation. You could essentially book a dog an infinite amount of times for the same date range. **What problems is Goose solving and how is that benefiting you?** Goose has taken some of our suggestions into account and have improved Goose 10 fold since starting up with them last year. **Official Response from Matthew Parry:** > Thanks so much for the review. We’re glad Goose has continued improving for your team, and we’ve passed your feedback on duplicate bookings along to our product team. ### 7. Smooth Booking, Simple Layout, Needs More Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Goose?** I like Goose's simplicity in layout, which makes it easy to navigate. The filters are particularly helpful in pinpointing reservation categories, making it easier to manage by type. Goose provides clarity for a smooth and quick booking process online for both the business and customers through a portal. **What do you dislike about Goose?** There could be more tag options and notation spaces for the business to use on our end. As well as flagged things that can pop up per account if needed. **What problems is Goose solving and how is that benefiting you?** Goose provides clarity for a smooth and quick booking process online through a portal. **Official Response from Matthew Parry:** > Thanks so much for the review. We’re glad Goose has helped create a smoother booking experience, and we’ve noted your feedback on tags, notes, and account-level flags. We also have work underway around additional tagging options and notifications. ### 8. Easy to Use and Understand for Employees and Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Holly R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Goose?** It is easy to use and understand. My employees and customers find it easy to navigate. **What do you dislike about Goose?** I wish that it would require all fields to be filled in by the customer before allowing booking or meet and greets. **What problems is Goose solving and how is that benefiting you?** They are making it easy for customers to use. **Official Response from Matthew Parry:** > Thanks so much for the review. We’re glad to hear Goose has been easy for your team and customers to use, and we’ll pass your feedback along to our product team. ### 9. Goose has allowed me to grow my business quickly in my first year. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry B. | Owner / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Goose?** That my clients are able to book it like booking a hotel. It is easy for them to make a simple booking or book extras with very litle effort. My clients love it and they love the fact that they can book online without having to check in with our office to make sure everything is done because they receive a detailed confirmation. Also, I can track my clients easily and my bookkeeping is done so quickly it makes my job as an owner very simple. **What do you dislike about Goose?** Nothing!! They are very easy to work with and their IT department is one of the best. I love the way they are always looking for ways to improve and taking client recommendations and making them happen quickly. **What problems is Goose solving and how is that benefiting you?** Client tracking, bookkeeping, Daycare packages, extras, tasks, dog passing or moving and taking them out of the system, credit card security for my clients ### 10. Goose has empowered me to grow the finest, personalized pet care facility that I have dreamed of. **Rating:** 5.0/5.0 stars **Reviewed by:** Deb Ward C. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Goose?** Goose allows me to focus on delivering exceptional, hands-on care instead of getting bogged down in operational headaches. Its intuitive platform allows me to prioritize what matters most—providing personalized care for every pet and their owner. **What do you dislike about Goose?** At the time of onboarding I was looking for additional customer segmentation options and Goose has exceeded my expectation with regular updates and added features. **What problems is Goose solving and how is that benefiting you?** Managing bookings and daily operations used to feel overwhelming, especially while trying to maintain the high level of care I envisioned for my business. Goose streamlined everything, allowing me to dedicate more time to the pets and their families. Goose lets me run the business the way I’ve always wanted: with a focus on quality over quantity. - [View Goose pricing details and edition comparison](https://www.g2.com/products/goose-goose/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+15%3A48%3A11+-0500&secure%5Bsession_id%5D=23b0bd80-99ac-42d7-b37c-1441d058090e&secure%5Btoken%5D=d4df711b7313e1c744ad6a499a4abbe3b0e0397942fcdf95111b42d41b5304f1&format=llm_user) ## Goose Integrations - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) ## Goose Features **Platform Additional Functionality** - Messaging - Mobility - Cloud - Dashboard - Task Management - Payment **Business Management** - Appointment Scheduling - Pet Records - Staff Scheduling - Inventory and Retail Sales - Document Management **Platform Basics** - Interoperability - Performance - Reporting **Marketing and Communications** - Customer Feedback - Reminders - Loyalty Programs **Financial Management** - Accounting - Payroll and Commissions ## Top Goose Alternatives - [MoeGo](https://www.g2.com/products/moego/reviews) - 4.8/5.0 (104 reviews) - [DaySmart Pet](https://www.g2.com/products/daysmart-pet/reviews) - 4.0/5.0 (35 reviews) - [Gingr](https://www.g2.com/products/gingr/reviews) - 3.8/5.0 (14 reviews)