Jazz A.
JA
Jazz A.
Small-Business (50 or fewer emp.)
"An Amazing Telecommunications Solution"
4.5/5
What do you like best about Google Voice?

Google Voice is a fantastic solution for making calls and texts on your PC. The sound is clear, without any interruptions, and texting is no different than receiving and sending from your phone. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Unfortunately, it's not a complete solution yet. Google has ignored a problem for years that really is a deal breaker for me. I cannot get the notifications to work on my PC. I have the Google Voice window open on Google Chrome and can stare at the tab and still miss a call. I've tried every possible troubleshooting method available on the Internet and Google Voice continues to remain silent when calls and texts come in. Even email notifications are slow, not real time.

Unless you connect it to your cellphone, you'll never receive calls. And honestly, if calls are directed through my phone, I'll just use my cellphone plan, not Google Voice. Review collected by and hosted on G2.com.

Stephanie R.
SR
Stephanie R.
Member
Small-Business (50 or fewer emp.)
"Nice alternative work number with some flaws"
3/5
What do you like best about Google Voice?

I like that calls from my work number (Google Voice) come to the same cell phone number as my personal phone, meaning that do not need two phones. It also keeps a record and transcripts of texts and voice mail so it's easy to keep work things separate from personal.

You can have reminders of missed calls sent to email. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

The worst part is that not every call that comes in is identified as a Google Voice call. So if a random number pops up, you don't know if it's for work or personal because it's not labeled. Voice has been slowly improving this. Also, sometimes I will get calls with no notification, which can be bad for work but I've gotten in the habit of checking it.

Eventually the call quality got to the point no one could hear me, especially if I was not on a personal internet network. It's not great as a traveling phone number but perhaps if you stay in an office with stable internet. Review collected by and hosted on G2.com.

Les M.
LM
Les M.
President Mid West Division
Small-Business (50 or fewer emp.)
"Need a second phone number without having the expense of second phone line"
5/5
What do you like best about Google Voice?

Need a second phone number without having the expense of second phone line?

You need a Google Voice account. It allows you to mask your phone number as another number. You can also text and get voicemails. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Set up can be very difficult. If the set up crashes during sign up you will not be able to finish. You also have to have a cell phone number. It's not like Skype where it will give you a phone number. Review collected by and hosted on G2.com.

Kelsey G.
KG
Kelsey G.
Speech and language pathologist
Enterprise (> 1000 emp.)
"Great for Connecting with Parents"
5/5
What do you like best about Google Voice?

I work in special education. My favorite part about Google Voice is that I can reach out to the families of the students that I work with in an easy way (via phone call or text message) without using my own personal phone number. Additionally, since I am able to text with families, I am able to use online translation services to copy and paste text for my families that do not speak English. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

The only thing I dislike about Google Voice is that it can be difficult to figure out how to transfer your phone's contacts on to the program. Review collected by and hosted on G2.com.

Katherine H.
KH
Katherine H.
Product Designer
Small-Business (50 or fewer emp.)
"Katherine's Review"
3.5/5
What do you like best about Google Voice?

I like that Google Voice allows me to make phone calls on my personal phone, but not from my phone number. It's very convenient but safe. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Maybe this already exists, but a way to get a different call notification when a Google Voice call comes. Review collected by and hosted on G2.com.

John S.
JS
John S.
Copy Editor
Writing and Editing
Mid-Market (51-1000 emp.)
"The Pros and Cons"
4.5/5
What do you like best about Google Voice?

Google Voice is a famous VoIP phone service that provide exceptional call quality at a fraction of the cost. It allows us to place and receive calls from Gmail or phone over wifi for free. It also offers to use one number for all devices and forward calls with rules which was extremely helpful for us. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

One of the major drawback and the reason for our switch was, as it works only with other Google apps and texting is for US customers only. Review collected by and hosted on G2.com.

Kendra W.
KW
Kendra W.
Business owner
Small-Business (50 or fewer emp.)
"Google Voice a fantastic tool for individual use"
5/5
What do you like best about Google Voice?

Google Voice has great features, it is awesome for a small business or a single-person sales rep. It did not have enough of the features to support my company as we grew. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

the limited features it provides for team sharing was the reason for switching from this product to another one. I still recommend this product to man small businesses or single-man operations Review collected by and hosted on G2.com.

Verified User in Fund-Raising
UF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Google voice for outreach"
5/5
What do you like best about Google Voice?

My favorite part about using google voice is being able to do everything through the computer. I need nothing else to complete the calls required for me. Google voice is also very easy to set up and use. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

There is nothing in particular that I dislike about google voce. Review collected by and hosted on G2.com.

Manoj K.
MK
Manoj K.
Customer Service Representative
Enterprise (> 1000 emp.)
"Next gen VoIP"
5/5
What do you like best about Google Voice?

It provides unlimited calls and text with low cost compare to any VoIP services. I can easily customize my voicemail whenever I can. It allows me to access in both my mobile and home phone. It help me a lot to get a emergency calls even i'm not in my home. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Voicemail sound is little bit low and sometimes the text doesn't be same as the callers pronunciation. Need to improvise on this. It has limited availability for call recording it's not worth for the cost. Review collected by and hosted on G2.com.

Kara E.
KE
Kara E.
President
Small-Business (50 or fewer emp.)
"Love Google Voice!"
5/5
What do you like best about Google Voice?

So easy to use. It is very helpful when you have multiple users needing to access calls and texts. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

There is not really anything I do not like. Review collected by and hosted on G2.com.