What I like best about Google My Business is how easy it makes it for people to find and connect with my business online. It gives me a central place to share updates, photos, contact information, and customer reviews, which helps build credibility and trust. I also appreciate being able to see how customers are finding my business and interacting with my listing, which helps me make better decisions about my marketing efforts. Review collected by and hosted on G2.com.

One thing I dislike about Google My Business is that profile updates and changes can sometimes take longer than expected to be reviewed or published. There have also been times when customer reviews were delayed or difficult to address. While the platform offers a lot of useful features, navigating some of the settings can be confusing, especially when trying to manage multiple aspects of a business profile. Overall, it’s a valuable tool, but there is room for improvement in responsiveness and ease of use. Review collected by and hosted on G2.com.

What I like best about Google My Business is that it’s a free and extremely useful tool for managing a business’s online presence. I really appreciate the built-in statistics and insights, which help me understand how people interact with the business profile. The ability to keep information updated such as opening hours, contact details, photos, and posts, is essential for maintaining accurate communication and improving visibility on Google Search and Maps. Review collected by and hosted on G2.com.

What I dislike most are the occasional update and synchronization issues, which can make changes take longer than expected to appear publicly. I also think the platform sometimes gives too much weight to user suggestions or edits, even when a business profile is actively managed and monitored. This can create inconsistencies or incorrect information that then need to be corrected manually. Review collected by and hosted on G2.com.

It is a very great opportunity - low-hangning fruit - to leverage SEO and easily reach clients and generate brand awareness. It's a great central point to promote your business and for clients to see your business' performance. This is a free tool so the ROI is an easy win when it is just your time to invest. Easy to integrate with other marketing tools/channels for collecting reviews from clients. Monitoring business performance in relevance to Google is very easy using GMB. This is something I ALWAYS recommend for people to have and actively use. Review collected by and hosted on G2.com.

It would be really nice to customize the metrics more and go a bit more in depth on GMB specifically. Also, would be great to have an easier process to appeal fake reviews left on GMB profiles. Review collected by and hosted on G2.com.

Google My Business helps my businesses improve their local online visibility. It makes it easy to manage my business information, collect customer reviews, and appear on Google Search and Maps results. Review collected by and hosted on G2.com.

Google My Business profile updates and verification sometimes take longer than usual. It’s also very difficult to get support when issues arise, and changes made to a listing may sometimes require additional verification. Review collected by and hosted on G2.com.

Google Business Profile (formerly Google My Business) makes it simple to establish localized brand authority directly in Google Search and Maps. For my dual‑brand setup (Brzi AI and Brzi Arzi), it acts as a central dashboard where I can publish updates, respond to client reviews, and monitor analytics. This immediate visibility converts organic search queries into brand engagement without requiring heavy SEO or advertising spend. Review collected by and hosted on G2.com.

The biggest downside is the unpredictable automated moderation system. Even small, legitimate changes (like adjusting service areas or updating hours) can trigger suspensions or verification loops. Resolving these issues often means navigating opaque forms with little human support, which creates downtime and risk for small businesses. Spam or fake reviews are also difficult to dispute, as Google’s removal process is slow and inconsistent. Review collected by and hosted on G2.com.

It helps boost my company’s visibility, especially locally- which has increased sales and improved our overall SEO. It’s very simple to use, and I can measure performance in just a few clicks. It also includes features like WhatsApp integration and booking, which I find invaluable. Review collected by and hosted on G2.com.

It’s very easy to use, and it’s free of charge. Once you’ve mastered it and use it effectively, it can really be a game-changer for the company. Review collected by and hosted on G2.com.

It helps get my business online and listed on one of the most widely used platforms for locations. Review collected by and hosted on G2.com.

The turnaround time for changes is slow, and sometimes updates are shown, but when I look into them, there aren’t actually any updates. Review collected by and hosted on G2.com.

It’s a great, clean, and easy-to-use platform for setting up business listings for my clients. I’ve been using it for over 8 years to add new businesses for clients, as well as for friends. GMB helps businesses with local SEO and provides more visibility to users. It also helps people learn about a business through user reviews. Review collected by and hosted on G2.com.

It still lacks a mechanism to counter fake user reviews. Also, the latest status of many businesses and places isn’t updated, so the information can feel out of date. Review collected by and hosted on G2.com.

We use Google My Business to improve our local visibility on Google Search and Maps so our customers can easily find our business Review collected by and hosted on G2.com.

They can improve the customer support, especially handling fake or unfair reviews. This is really very important Review collected by and hosted on G2.com.

Since Google is a pioneer and front-runner in online search, with all of its capabilities, I do enjoy using it when you utilize it correctly. You can really boost your SEO, especially at the local level. Review collected by and hosted on G2.com.

What I dislike most about Google My Business is the dispute process for fake reviews—whether they’re left by competitors, malicious ex-employees, or angry customers who aren’t being truthful. Review collected by and hosted on G2.com.