--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Canva ](https://www.g2.com/products/canva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Authenticator ](https://www.g2.com/products/google-authenticator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Maps Platform ](https://www.g2.com/products/google-maps-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Search Console ](https://www.g2.com/products/google-search-console/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Translate ](https://www.g2.com/products/google-translate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp All-in-One Marketing Platform ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jotform ](https://www.g2.com/products/jotform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Podium ](https://www.g2.com/products/podium/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PostPickr ](https://www.g2.com/products/postpickr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Squarespace ](https://www.g2.com/products/squarespace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yext ](https://www.g2.com/products/yext/reviews) Show More ![Abhishek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek D.") AD Abhishek D. Senior Account Executive Small-Business (50 or fewer emp.) 10/2/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Google My Business its really most helpful for YOUR Busniess." 4.5/5 What do you like best about Google My Business? Google My Business is an excellent platform for showing your business live on google, which helps you to grow your business efficiently; it helps your business to digitally presence for so many needy customers, and also gives reviews on your products, whatever you sell which boost your business to new customers. Also, I can run promotional schemes/offers for new customers or exciting customers to get more sales. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There are not, as such, any things which I think count as Dislike option, but mostly time I have noticed whenever I upload videos/images for my business page quality or pixels of the image is reduced by Google, which is not suitable for me, it is horrible to experience otherwise all are good with Google My Business. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Because Google is the best search engine in the whole digital market, When my business was registered with Google My Business, business growth was speedy, and my profit margin increased day by day. Also, I got the best reviews from my customers, which helped me add new customers. It is a free promotion by my old and genuine customers. I run three businesses with the help of Google My business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shiv Shikhar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiv Shikhar S.") SS Shiv Shikhar S. Tech Blogger Mid-Market (51-1000 emp.) 7/23/2022 "Boon for Small Businesses" 5/5 What do you like best about Google My Business? The best part is that It drives real traffic for your business, that too for free. It has helped me to get over 10000 views every month and this month I got over 12000 views. The Setup process is very easy and you'll be quickly listing your business on Google. You can add images and contact information. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The thing that I don't like about Google My Business is that it takes about two weeks to get the physical OTP, but other than that, in my opinion, Google My Business is great as it provides so many things for free. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I have listed my Company in Google My Business and it make sit very easy to post updates and keep the customers updated with the information. Also, it is free, so we didn't actually put money to grow our business and yet we are getting fascinating results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Xavier I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xavier I.") XI Xavier I. Information Technology Manager Mid-Market (51-1000 emp.) 4/28/2023 "Simple to Use Google My Business" 5/5 What do you like best about Google My Business? With Google My Business, i am able to make changes to what is shown on google seaeches Review collected by and hosted on G2.com. What do you dislike about Google My Business? There is not much, if anything, to dislike about this service Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? With Google My Business, i can control my location on search pages. Respond to reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile PP Pratik P. WordPress developer Small-Business (50 or fewer emp.) 9/19/2022 "Enhance your google search appearance with Google My Business" 4.5/5 What do you like best about Google My Business? Google my business is the best tool for small businesses to make an online presence. It has helped customers choose from the cakes catalog and place an order via call. We usually ask our customers to share their feedback on our cakes, and the positive reviews help us attract more customers. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The edits approval process for Google my business is time-consuming and tedious because it is based on local user suggestions and guides. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Previously, we didn't have a source to get orders organically. But after setting up Google My Business, people can find us on Google maps by simply searching - cake shops near me. It has helped us grow our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pradeep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradeep G.") PG Pradeep G. Digital Marketing Executive - Marketing Tech & Operations Mid-Market (51-1000 emp.) 9/18/2022 "Easily to connect with local customers and make an presence online" 4.5/5 What do you like best about Google My Business? Google my business has helped create an authentic brand image for our company. we can connect with our customers and clear their queries and accept feedback. It has certainly attracted more leads. it is beginner-friendly and anyone can easily;y set-up, add products and services, and offers. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Editing your own business details is time-consuming, which requires users' feedback and usually results in disapproval. So you own the business but you can't modify and publish the details directly. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google my business helps to showcase the product and services online and increase sales. Within one week of being live, I started getting organic calls for my orders and my sales have increased by 3%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CA Cory A. Marketing Manager Mid-Market (51-1000 emp.) 2/6/2023 "A must have for online marketing" 4.5/5 What do you like best about Google My Business? Google is how people find you online. Google Mys Business allows more control of how your business is displayed and ensures that all information is accurate. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Verifying and claiming your account can be a bit of a process. Waiting for a postcard to arrive to verify can be time-consuming. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business allows me to keep my business current online. It allows me to look professional online and have the most up-to-date information available to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zainab Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zainab Z.") ZZ Zainab Z. Integration Lead Small-Business (50 or fewer emp.) 9/25/2022 "Online Identity for My Business" 4.5/5 What do you like best about Google My Business? The ability to mark the online presence and physical location on Google Maps through Google My Business is the best feature. It allows to take customer interactions also through messages. Review collected by and hosted on G2.com. What do you dislike about Google My Business? If it can maintain the history of posts too and give more insights into which posts impacted the people most and in which hours of the day, it would be the cherry on the cake. Others things are awesome, there is no such dislikes about Google My Business. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It helped in marking the presence of my business on Google and allows the customer to find it more credible through Google Maps and finding detailed information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan G.") RG Ryan G. Online Resources Officer Small-Business (50 or fewer emp.) 12/7/2022 "Promote your business with Google" 4/5 What do you like best about Google My Business? It's really easy to keep your business details and opening hours updated. It also makes it easy to give feedback on reviews and customers to upload photos Review collected by and hosted on G2.com. What do you dislike about Google My Business? It's tricky if you have more than 1 business and to navigate between each one Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Letting customers find your business with updated information, and allows customers review and give feedback for other customers to see what is on offer Review collected by and hosted on G2.com. Show More 6/7/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Prem K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prem K.") PK Prem K. Accountant Small-Business (50 or fewer emp.) 10/5/2022 "Grow your Business with "GOOGLE MY BUSINESS"" 5/5 What do you like best about Google My Business? Google My Business is a powerful source for growing businesses. It is very to use and free. It allows me to manage my business online through it. I can add my business location on Google maps which will help people to reach. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There are no downfalls of using Google My Business. It is a helpful platform for any business. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I can quickly get a Custom domain and create a website for my business. I can post my products, services, opening hours, etc. I can promote my company through google ads in just a few steps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dr Sachin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Sachin G.") DG Dr Sachin G. Homoeopathic Physician Small-Business (50 or fewer emp.) 6/8/2022 "Business Profile - More Footfall, Reputation Management, Post New Updates, Gallery, Call & More." 4.5/5 What do you like best about Google My Business? Creating a Business Profile on Google Map With Having a Website and multiple features to post updated regularly, business timings, services offered, online reputation management, add a website, calling number, replies on messages, I like all of them to make a super business profile at Google My business. It also gives insights about on what searches my listing has been shown, how many searches on different category platforms and more. Review collected by and hosted on G2.com. What do you dislike about Google My Business? I have tried their paid services for Google My Business - that is quite unrealistic because it doesn't have sufficient information to manage and also the customer support for ads is not available, especially for Google My Business Ads. Review collected by and hosted on G2.com. Recommendations to others considering Google My Business: For Any Business that is running for a local audience and the target audience is their city only, you must have a google my business profile to showcase your profile to your target audience. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It's solving my problem to reach a local audience on related search with a business profile that contains Reviews, availability, booking schedule, gallery, search insights and more which helps me to understand what users are looking for and what to post for more reach and engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/google-my-business/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Local SEO](https://www.g2.com/categories/local-seo) ##### Explore More [Which hard drive cloning platforms have the best recovery and undo capabilities for data safety during migrations?](https://www.g2.com/discussions/which-hard-drive-cloning-platforms-have-the-best-recovery-and-undo-capabilities-for-data-safety-during-migrations)[What autonomous endpoint management platform scales well for a large enterprise that needs coverage across thousands of endpoints without a massive IT ops team?](https://www.g2.com/discussions/what-autonomous-endpoint-management-platform-scales-well-for-a-large-enterprise-that-needs-coverage-across-thousands-of-endpoints-without-a-massive-it-ops-team)[Which business process management platforms are rated highest for reducing implementation time and ensuring user adoption?](https://www.g2.com/discussions/which-business-process-management-platforms-are-rated-highest-for-reducing-implementation-time-and-ensuring-user-adoption) [Top tools for measuring content engagement](https://www.g2.com/discussions/which-top-content-analytics-tools-are-best-for-measuring-content-engagement)[What third-party integrations are available for UKG systems to support growing teams with complex HR and payroll needs?](https://www.g2.com/discussions/what-third-party-integrations-are-available-for-ukg-systems-to-support-growing-teams-with-complex-hr-and-payroll-needs)[Pros and Cons Details](https://www.g2.com/products/google-my-business/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)