--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. 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IB Ivan B. Chief Executive Officer Small-Business (50 or fewer emp.) 7/5/2023 "Local SEO Platform - Branding Management" 5/5 What do you like best about Google My Business? Different formats that we can manage, products, reviews, questions, logo, photos, news, data from phones, address and even the profile image Review collected by and hosted on G2.com. What do you dislike about Google My Business? Its new integration with google maps leaves out some elements, it is not intuitive. They should improve the user interface Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? - SEO Local - branding -Enterprise data - Reputation - local traffic - customer service Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") UT Verified User in Textiles Small-Business (50 or fewer emp.) 10/3/2023 "Used Google My business to create a custom search listing and manage email addresses" 4.5/5 What do you like best about Google My Business? Easy to create new addresses and add team members, and grant access to all operations Review collected by and hosted on G2.com. What do you dislike about Google My Business? G Suite, google my business, Google Business Profile -it can all get extremely confusing. I'd prefer a single platform. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Started a business listing on Google with GMB and used it to boost SEO Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MG Mohika G. System Engineer Mid-Market (51-1000 emp.) 10/7/2022 "Awesome Way To Build Online Reputation and Presence" 5/5 What do you like best about Google My Business? Google My Business is one of the beneficial website I have ever used for our business. With the helpsof Google My Business I able to put my business Online. Now customers can easily find us on Google Search and Google Map also. It increased our online presence in local customers. Visiters can easily sesrch and can know about business like services and product catalogues. We can easily change our business working hours, Holidays and all. The reporting dashboard of Google my business is so simple and easy to understand. Its essy to know how my business is performing how much call, direction and website visit we got. Best part its customers can give review that shows the credibility and trust. I have got over 400+ Google reviews with 4.6/5 and it helps as to become more trusted brand. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It has everything that requires to put my business online. Everything work perfect with any issues. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? With the helps of Google My Business I able to put my business online. Now my business have online presence. Reviews helps me to build trust and credibility. Easy to put business information like address, contact number,email and website so customers can easily reach us. That's increase our sales and revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rajat S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat S.") RS Rajat S. Product Manager Mid-Market (51-1000 emp.) 4/3/2023 "Superior business manager tool" 4.5/5 What do you like best about Google My Business? Google My Business makes it simple to manage testimonials. I can see all of the feedback I haven't responded to, which helps me focus on the important tasks for my job. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Since confirmation codes sometimes take some time to come, your shop will be inaccessible until that time. As a result, there should be a distinct method for Google to validate location. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? My organisation need statistics for calls, texts, reviews, views, and more in an one location. Google My Business provides such information, allowing us to see where we stand in comparison to other businesses and progress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vivek R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek R.") VR Vivek R. Division Manager Small-Business (50 or fewer emp.) 9/26/2022 "User Experience of Google my business" 5/5 What do you like best about Google My Business? Google my business is a great platform, a digital page is in the Google search engine now engaged with google maps to show your business location. It helps people see where the business office is located on the maps. A customer can find out the site can check the various photos of the business and the most important thing he can read the reviews of the business and their services, which gives new customers an adequate amount of information that how the product or services can be provided over there. He/she can book or directly contact to the business person by booking an appointment. Google my business is a platform which makes it very easy to identify the business in the market and shows very engaging data. it's helpful for nowadays new business. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There are not any things which I disliked about google my business but yeah sometimes it feels hanged to work in that the photos or video quality also grades when uploading I guess it should be uploaded in their original quality so that the customer can see the original pictures. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google my business is solving a lot of business problems which can come to challenges for new business like Identification of the business since if the business is physically opened but its reach is very limited very few people will come to know about the business but here it forms it digitally which grow its reach exponentially also, Google my business shows customers engagements in every months and week we can easily identify that how many people have searched for services, It gives a direct point of contact from the customers to us hassle-free operations helps us to connect with clients and understand their problems and give them the desired services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Clarice M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarice M.") CM Clarice M. SEO Content Writer and Content Creator Mid-Market (51-1000 emp.) 9/19/2022 "Best platform to build the online presence of your business" 4.5/5 What do you like best about Google My Business? Setting up our Google My Business is the best decision we have made. It has enhanced the authenticity of our business. Satisfied customers post their views and rate our services which helps potential customers find the confidence to contact us. So, it's a chain reaction! We have also been posting our blogs on GMB and gaining traffic which is an add-on benefit. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The only dislike, in my view, is that it is a bit time-consuming to set up. It should have an auto-fill feature which might make the process easier for users. Apart from this, the verification process is lengthy. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It has enhanced our online presence on Google search and Google Maps. We can chat with our customers and resolve their queries through the GMB chat feature. Updating products and offers is simple. As we are publishing our blogs on GMB, it is gaining organic traffic. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tolga K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tolga K.") TK Tolga K. Customer Experience Team Leader Mid-Market (51-1000 emp.) 2/3/2023 "Login is difficult but easy to use" 4/5 What do you like best about Google My Business? It can provide me with many data such as views and messages. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The login screen is really tricky. I'm having a hard time logging into the panel between my different google accounts. It keeps asking me to log in. I hope they improve these features as soon as possible. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It makes a great contribution to expanding our company. It is really nice that it supports it with data as an extra. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Nichol C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nichol C.") NC Nichol C. Consultor de tecnología comercial Small-Business (50 or fewer emp.) 1/8/2023 "It is the best to position your brand on the internet" 5/5 What do you like best about Google My Business? The best thing about the app than the reach it has, its best advantage is that it helps you give a better and more complete image of your company, I have not used another because it seems fantastic to me Review collected by and hosted on G2.com. What do you dislike about Google My Business? I have not seen disadvantages, I find the control that digital provides my company and me to see other companies really incredible, It has very complex tools, I really have no complaints Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? The company I work for has been in the market for 20 years and I had never activated my business, since I got better and it has helped me get new clients for our ratings and published products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MG Monica G. Sr. Project Manager Mid-Market (51-1000 emp.) 8/11/2022 "The Best Way To Grow Business Online 🔥" 5/5 What do you like best about Google My Business? Google My Business is the best way to grow your business online. From the day I updated the Business profile on Google My Business Our company sales increased 10x. It helps us to reach new customers online and offline. After putting all the details of our company now new customers easily reach us by Call, Email, Website and Address. The product catalog feature is the best thing I have listed all our products and service so that customers can easily know about our services and their price. The Insight section helps us to know how new customers are interacting with our business profile like calls, messages, direction, website clicks etc. And the feature that helps us the most to grow is Reviews. After putting our business details now customers can give a review that helps us to get a higher ranking in google search and on google map. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There is nothing to dislike in Google My Business. It is an awesome way to grow business online and offline. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business helps us to put our business profile on the google search engine as well as on Google Map which helps us to increase our sales, Its stats and analytics helps us to optimize our business profile according to search queries. It helps us to generate more revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Neeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraj S.") NS Neeraj S. Senior Digital Marketing Manager Small-Business (50 or fewer emp.) 1/24/2023 "Best App for Your Virtual Presence on Google Map" 5/5 What do you like best about Google My Business? Easy to create and manage local business profiles for any business. You just need an account and can make your business presence in front of your online customers. Review collected by and hosted on G2.com. What do you dislike about Google My Business? No dislike it at all; it's perfect no negative things Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It helps businesses to showcase their business/store online on google Maps, though customers can easily connect and reach out to them when they have any requirements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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