--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. 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AB Ankit B. Analyst Marketing and Advertising Small-Business (50 or fewer emp.) 2/6/2023 "A Free to Use Tool for Business Profiling" 4.5/5 What do you like best about Google My Business? This is I think the best product for businesses and it is an essential tool for marketing. It helps you to reach out to the customers who searched for your services. Users can give us reviews and ratings and can share their experience in photos which also helps us to get a good position in search results and reach more customers. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Don't have much control over reviews sometimes reviews can be incorrect or posted by our competitors. They have to verify those reviews before posting. Need more options to add more info about our business, the available options are not enough. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It helps businesses to generate more traffic and user make informed decisions. Making it free to use is a big help. Now it is easier to set up and able to see my listing performance. and it really helps us to generate website traffic. Review collected by and hosted on G2.com. Show More 2/9/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex E.") AE Alex E. Small-Business (50 or fewer emp.) 12/6/2023 "Fundamental tool for growth on Google" 5/5 What do you like best about Google My Business? Evaluations are the main ones, and messages. Availability of resources. Easy to implement. Review collected by and hosted on G2.com. What do you dislike about Google My Business? I don't see any disadvantages, I just didn't like switching to Google Maps. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Local SEO. Regional visibility, and customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Arpit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arpit A.") AA Arpit A. Mid-Market (51-1000 emp.) 6/19/2023 "Most powerful tool to establish an online presence" 5/5 What do you like best about Google My Business? Reviews and ratings are the best features of Google my business. It gives our customers a platform to share their feedback with accurate information. We love this. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There is nothing such as dislikes for this product. I believe this is some of the best of few products by Google Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It has helped us in Increasing online visibility, engagement with customers and posts and updates of our company. It has also allowed us to share our office's location with clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Holly H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly H.") HH Holly H. Digital Marketing Director Small-Business (50 or fewer emp.) 8/8/2023 "Necessary, regardless of how you feel about it." 4.5/5 What do you like best about Google My Business? Great way for businesses to stay visible and relevant on Search and contributes to local SEO. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Limited categories, user-suggested changes, and waiting periods are required to make any major changes. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Lack of visibility or citations from clients. Paired with Search Console and Bright Local we also get additional valuable data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Adrian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian C.") AC Adrian C. Desarrollador PL/SQL Mid-Market (51-1000 emp.) 4/27/2023 "Position your business with Google My Business" 5/5 What do you like best about Google My Business? It allows me to position my business and appear especially in local searches by people, generating an increase in customers and quite high visibility, since everyone nowadays searches on Google for what they need. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It does not allow you to delete false negative comments, because of this, sometimes negative campaigns can be carried out against you by the competition so that the user does not choose you. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Increase the sales and leads of your local business, which translates into an increase in revenue and positions your brand above the competition in the area. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Akash A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash A.") AA Akash A. Marketing Operations Analyst Mid-Market (51-1000 emp.) 8/10/2023 "The verification process and account dashboard must Improve" 3/5 What do you like best about Google My Business? I like that it helps small businesses put up a digital presence and get some incoming leads and earn revenue. It's easy to setup initially and serves like a informative card to the visitors. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The login/dashboard is not user friendly. At the same time, Google's approval process takes its own time and sometimes is filled with discrepancies. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It's helping businesses get a digital footprint in a small way and helping local shops to increase visitors to the shop and increase online sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nitisha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitisha A.") NA Nitisha A. General Manager Small-Business (50 or fewer emp.) 4/14/2023 "Get success with google business" 5/5 What do you like best about Google My Business? Its help me to promote my business on national and internationally. Get great success with the help of my business suit and get top most searcher in todays digital world. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Sometimes i got stuck when i used to list my business products on it. But all over for me its not like something dislikes its like i have to learn more about my business. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? What most difficult things my facing before started using my business app that I can't reach more people easily but with the help of some my business seo tools i reached each and every location. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kevin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin L.") KL Kevin L. Managing Director Retail Small-Business (50 or fewer emp.) 3/14/2023 "Another great free tool from Google, but room for improvement" 3.5/5 What do you like best about Google My Business? Google My Business fits well amongst the variety of free tools Google has available to support businesses of all sizes. It's easy to create a profile and navigate the initial set up. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Managing one (or more) Google My Business profile/s whilst having two business email accounts has been quite complicated; although both emails are managed by the same domain, and were given admin access to either GMB profiles, it has become a bit messy. As an ecommerce business, creating a GMB profile was the first step to getting products listed on Google Shopping via the Google Merchant Center. Although the various tools are made by Google, it often feels poorly integrated and clunky trying to navigate between them. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? GMB allows me to create a profile for my business, and use it to my advantage to garner interest from potential customers, disseminate information and updates such as opening times, support contact, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SH Sam H. Digital Marketing Specialist Small-Business (50 or fewer emp.) 3/31/2023 "Great Business Tool" 5/5 What do you like best about Google My Business? It's an all-inclusive tool for managing your listing and business's online presence with Google. The best feature is that its widely used and our listings can be accessible to so many people. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The least helpful aspect is that verifications can be strenuous if Google doesn't offer a phone call option, but you also cant have a phone tree if you are offered the phone verification option. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business benefits our team and clients by allowing us to update and manage each profile all in one place and make sure that they have the most optimal profile to users/customers to find. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Husnain M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Husnain M.") HM Husnain M. Project Manager Retail Small-Business (50 or fewer emp.) 4/25/2023 "Best Online Listing" 4.5/5 What do you like best about Google My Business? GMB allows you to showcase your business, including your products or services, photos, reviews, and contact information, at no cost. It provides valuable data on how customers are interacting with your business online, including the number of clicks, calls, and views your listing receives. Review collected by and hosted on G2.com. What do you dislike about Google My Business? GMB should add bulk removal of products. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google my Business is one the best local SEO tool to bring customers to our showrooms, showcase our products and get in touch with potential customers. Its basic features are free and easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,204) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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