--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. 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AB Angela B. Small-Business (50 or fewer emp.) 10/31/2023 "Great service" 5/5 What do you like best about Google My Business? Google My Business is user friendly and the customer service staff are super helpful Review collected by and hosted on G2.com. What do you dislike about Google My Business? It seems there can only be one administrator per account. More than one user would be helpful. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business has led to Google Ads which has been great to obtain and retain new clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Deidre C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deidre C.") DC Deidre C. Business Owner Small-Business (50 or fewer emp.) 8/26/2023 "Great way to get started" 5/5 What do you like best about Google My Business? I love the entire layout. I've used Google business for 3 years now and have gotten a bunch of clients through it. I love that it puts your location on the map and allows you to design your own page the way you want it to be. It's awesome. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There's not much bad to say about Google business I like it all. So I'd say nothing. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Managing and maintaining my leads to grow my business. It's been great so far Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Logendher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logendher G.") LG Logendher G. Founder Small-Business (50 or fewer emp.) 10/11/2022 "Best way to express a company in google" 5/5 What do you like best about Google My Business? Helped me to set up a product listing and offers for my company. And list my company along with the contact details of the customer care and company locations with directions. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Regular updates are a must for google my business, and Messages are not received correctly. You have to check in the application only, and not easy to remove the location from the starting point. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? The presence of the Internet, Help to me to put my official company contact details. Products and current offers announcements and listings. It helps me to get a valid review from the customer. Review collected by and hosted on G2.com. Show More 7/18/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shaishav G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaishav G.") SG Shaishav G. Small-Business (50 or fewer emp.) 6/10/2023 "An absolute must for Businesses!" 4.5/5 What do you like best about Google My Business? - Increases Business visibility to a great extent aka free advertising. - Keeps customers engaged and updated with business activities. - Gives insights to customers when they know less about a business. - Helps with Business SEO. Review collected by and hosted on G2.com. What do you dislike about Google My Business? - Sometimes the data fed to google, is rejected(mostly phone numbers) even though it is correct and the service providers have no issues as such - Customer support is super slow - Review system is a hit or a miss - Due to dependency on google, sometimes the business info changes on its own and updating it is a pain. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It has helped me increase the visibility of my business and has helped me generate leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alessandro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro B.") AB Alessandro B. webmaster Small-Business (50 or fewer emp.) 4/20/2023 "There are no excuses, you just have to keep it" 5/5 What do you like best about Google My Business? Google speeds up and answers everyday questions. Being present and responding immediately when people talk about their business is key. If you don't keep it, Google won't give the answers you want but the ones it thinks are right. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It becomes more and more difficult to follow all the presence on the net of one's information. Google Business serves on Google but there is also the version for Bing, there are social channels, etc. We are becoming a bit slaves to these services. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It allows me to quickly update Google users (the whole world!) on the hours of the businesses I manage, prices, etc. It allows me to respond to reviews (the evil of the web). Unfortunately there are generations who believe in web reviews and having at least the opportunity to respond is essential. Review collected by and hosted on G2.com. Show More 4/26/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/15/2023 "Great product for local businesses" 5/5 What do you like best about Google My Business? It's easy to use, easy to update and easily connects to other Google products. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It can be hard to get in contact with a rep when you have a question or run into an issue. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? We are able to use it for multiple locations and have the ability to update for all of those easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RO Ryan O. Marketing Manager / AR Wholesale Small-Business (50 or fewer emp.) 3/14/2023 "Great place for general company info" 5/5 What do you like best about Google My Business? My favorite feature of Google My Business is posting actual products to your profile and being able to categorize them. I also appreciate that you can easily post updates / manage your profile right from Google Search (able to see in real time). Review collected by and hosted on G2.com. What do you dislike about Google My Business? At first I didn't love when Google My Business migrated to only being able to edit from Google search rather than the Business profile manager console. It took me some time to learn/rediscover how to navigate, but now that I have a grasp, it's much easier to manage! Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? The biggest thing is being current and up-to-date so that customers are aware of our offerings and know that we are a great resource for them and their needs! - Googlge My Business allows us to do this by posting updates seamlessly. - Approval is very fast for new content & that's appreciated! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rohit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit K.") RK Rohit K. Communication project management Small-Business (50 or fewer emp.) 7/25/2023 "A must have business listing for all local businesses" 4.5/5 What do you like best about Google My Business? As a marketing person, I am providing Google My Business listing to my clients for over 2 years and must say it definitely help. Review collected by and hosted on G2.com. What do you dislike about Google My Business? I did not find anything to dislike. Sometimes the business location verification process takes time. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I used Google My Business listing for different businesses in the past 2 years. It helps them in their local SEO, get rating an reviews and provide direction on map to visit their businesses. Review collected by and hosted on G2.com. Show More 7/27/2023 Current UserValidated ReviewerSource: Organic ![Shikher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shikher G.") SG Shikher G. SEO Analyst Small-Business (50 or fewer emp.) 10/24/2023 "Best for increasing local search traffic" 5/5 What do you like best about Google My Business? By GMB you can incrase your local audience reach organically, great way to connect your audience, now GMB supports chat too. We can add products and services as well! Review collected by and hosted on G2.com. What do you dislike about Google My Business? Currently there is nothing which I don't like, I think now-a-days it is hard to get activated their account. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It helps incrase traffic to my website and improve local search of my business. Review collected by and hosted on G2.com. Show More 9/23/2024 Validated ReviewerSource: Organic ![Hayley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayley S.") HS Hayley S. Director Construction Mid-Market (51-1000 emp.) 3/31/2023 "Google My Business is a great tool to generate business leads" 4.5/5 What do you like best about Google My Business? We love the fact that we can easily update our business information on our business profile via the platform. We also like the fact that we can have a different profile for each business location. We like the ability to update our hours, photos, contact information, services, etc. The reporting feature is also a plus. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Sometimes when we open a new location it can be difficult to verify the address location, especially if it is located in a brand-new building. Support is not as responsive as it could be on this issue. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google my Business is a free list that appears in our Google search results showing our contact information, hours, services, photos, location information, etc. It helps leads to contact our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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