--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. 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KK Krishan K. Ecommerce Officer Building Materials Mid-Market (51-1000 emp.) 8/22/2024 "Nice service from Google, very usefull for all business" 5/5 What do you like best about Google My Business? Products, services, posts, navigation and reviews. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Nothing to dislike here, all options available are awesome. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It help to navigate our customer, provide business profile, showing our products and integrated with google shopping merchant center, increase business search in google. Review collected by and hosted on G2.com. Show More 12/9/2025 Current UserValidated ReviewerSource: Organic Review from User Profile ![Mary S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary S.") MS Mary S. COO Small-Business (50 or fewer emp.) 10/17/2024 "Google" 4/5 What do you like best about Google My Business? Easy to share documents, photos, ect. between employees Review collected by and hosted on G2.com. What do you dislike about Google My Business? When we add a new employee they can never acess their new email and we always have to reset the password. Not sure if its a google issue or person. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Sharing documents and other things. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Raul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul B.") RB Raul B. Coach empresarial y de vida / Practtitioner on NLP Small-Business (50 or fewer emp.) 5/29/2024 "If you want visibility you have to" 5/5 What do you like best about Google My Business? The simple and powerful tools that google provides. Very user friendly with all the advantages of a robust tool. Great way to enhance your business, it gives you online presence and allows you to connect with potential clients Review collected by and hosted on G2.com. What do you dislike about Google My Business? So far my experience has been great. I have nothing to complain about Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? What to connect with specific target audicne Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ingrid D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingrid D.") ID Ingrid D. Small-Business (50 or fewer emp.) 3/30/2024 "noticable" 5/5 What do you like best about Google My Business? I feel this has helped me grow my business, as I have become more visible. the social content icons have several features and the best is that I can send content to different platforms in one go. The customer support department are always on hand if you require any support. I can make amendments on the go through Google My Business. Review collected by and hosted on G2.com. What do you dislike about Google My Business? I notice a different occasions that my opening hours change without me amending. It can also take a while for amendments to be proved. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Better reach, becoming at the top of the search engine when customers are searching for the services myself and competitiors in my area. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nikunj C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj C.") NC Nikunj C. Digital Marketing Consultant Marketing and Advertising Small-Business (50 or fewer emp.) 3/24/2024 "Great Lead Generation tool by Google" 5/5 What do you like best about Google My Business? 1. Help local business grow without extraordinary Cost 2.Help generate leads from Google Maps and Google Search Engine Review collected by and hosted on G2.com. What do you dislike about Google My Business? 1. Require some experience in order to optimize Google Business Profile, otherwise it might not perform Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? 1. Generating Leads 2. Improving Local SEO Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mary Rose N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary Rose N.") MN Mary Rose N. Marketing Team Member Small-Business (50 or fewer emp.) 8/23/2023 "With the help of Google My Business can improve business growing" 5/5 What do you like best about Google My Business? I like Google My Business because the map pack features not only help customers find directions to your location but also allow you to leave reviews instantly and show all relevant information to your customers (opening hours, address, website) and give them the option to book appointments. GoogleMyBusiness provides you with a prominent Google Maps listing that aids your online marketing efforts. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There are only a few analytics features, and there are few customization options. The reviews feature is excellent, but businesses have no control over what is posted, which can be incorrect or about competitors. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google MyBusiness enables us to inform customers about our locations, hours of operation, and the potential goods and services they may be able to purchase. Additionally, we develop trust by interacting with customers who post reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Head of Retail Market Enterprise (\> 1000 emp.) 8/7/2023 "MyBusiness is essential for brick and mortar businesses" 4.5/5 What do you like best about Google My Business? Receive, and respond, to reviews left by customers and build trust. Show all relevant infos to your customers (opening hours, adress, website) and give them the possibility to book appointements. GoogleMyBusiness gives you a very visible goole maps listing and helps your online campaigns. Review collected by and hosted on G2.com. What do you dislike about Google My Business? There are only limited analytics features.It does not offer alot of customization possibilities. The reviews function is very good but businesses do not control over what gets posted and it can be incorrect or competitors can post about you. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google MyBusiness helps us to keep our customers informed on where our stores are, when they are open and inform them about the possibilities of products and services who they can acqurie. We also build trust by interacting with customers who leave reviews. Review collected by and hosted on G2.com. Show More 8/8/2023 Current UserValidated ReviewerSource: Organic ![Kathy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathy D.") KD Kathy D. ED Mid-Market (51-1000 emp.) 7/6/2023 "Google my Business" 5/5 What do you like best about Google My Business? I love google my business because the map pack features help clients not only find the directions to the place of business, but also allow you to leave reviews instantly Review collected by and hosted on G2.com. What do you dislike about Google My Business? The least helpful thing on a business owners side of view is the fact that making the smallest change on your account can cause your entire GMB to go down and it can be down for months on end, Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? The problem that GMB is helping solve is on our clients end when they own a business but do not really have a precense or an account online for people to quickly find them and leave reviews, using this platform solves that as well as helping your organic SEO Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rahul a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul a.") RA Rahul a. Head Of Operations Marketing and Advertising Small-Business (50 or fewer emp.) 8/21/2023 "Google my business is a best tool for local business as well as creating your presence on web" 5/5 What do you like best about Google My Business? Google my buisness helps you to create your presence on internet also it helps your client to reach you through the direction feature to your exact location and your client can call you through this Review collected by and hosted on G2.com. What do you dislike about Google My Business? Well there is nothing which i dislike about the google my business although the previous insight feature was good Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google my business is bringing a lots of traffic to local businesses and for doctors and professionals it is really good tool to generate business. They can optimize it for local keywords and get benifit Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rahul V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul V.") RV Rahul V. SEO Analyst Small-Business (50 or fewer emp.) 12/27/2023 "Best free local search profile creation tool" 5/5 What do you like best about Google My Business? It's free and the best tool for increasing Google search visibility. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Accessing customer support is very difficult. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I got the better search engine ranking and visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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