--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # Google My Business Reviews & Product Details Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google My Business Community](https://www.g2.com/products/google-my-business/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) ## Top-Rated Alternatives [ ![Yext](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ## User Insights Average based on 393 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Google My Business Integrations (14) What do users say about integrations? Integration information sourced from real user reviews. 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RD Remy d. Digital Marketing Manager Retail Enterprise (\> 1000 emp.) 3/11/2026 "Best Way to Manage Store Locations in Google for Visibility and Findability" 5/5 What do you like best about Google My Business? Best way to manage you store locations in Google to display the most important info to you customers and create a good visbility and findability in Google for your store to drive optimal business. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Random users can influence the info on your store locations without to much checks Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Getting the right store info in the screen of potential customers is the best way you can. If done right, i can drive you business, keep in front of your competitors and make sure everybody sees the best elements of your business online. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Surbhi Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi Y.") SY Surbhi Y. CEO Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/8/2026 "Best Local Results for High-Business Searches - Helps in Branding" 5/5 What do you like best about Google My Business? I love to share that I got best local result after finding the high business Review collected by and hosted on G2.com. What do you dislike about Google My Business? I think here option to add social media and more than one number Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It's help me grow my business as well locally, grown my business and help me to get unlimited calls Review collected by and hosted on G2.com. Show More 4/16/2026 Current UserValidated ReviewerSource: Organic ![Adrienne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienne S.") AS Adrienne S. Marketing Manager Small-Business (50 or fewer emp.) 2/19/2026 "An Extremely Powerful Platform for Any Company" 5/5 What do you like best about Google My Business? I think its an extremely powerful platform for any company to have. Review collected by and hosted on G2.com. What do you dislike about Google My Business? False reviews. There should be a better way to verify if someone has been to your business or not, too many people are thumb warriors and will bash a company for things that are not relevant or the company's fault. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It's a great tool for people to find you and contact you! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Khawar I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khawar I.") KI Khawar I. Off-Page SEO Specialist Small-Business (50 or fewer emp.) 8/28/2025 "Best Way to Connect with Local Customers" 5/5 What do you like best about Google My Business? Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps businesses show up on Google Search and Google Maps, which brings more local customers. The dashboard is simple and useful for posting updates, adding photos, and responding to reviews in one place. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Sometimes changes take time to appear, like updated addresses or photos. Verification can be slow and difficult if the postcard does not arrive. Support response time is often slow, which can delay fixing important issues for clients. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business helps businesses appear in local searches and on Google Maps, which brings more customers. It solves the problem of managing business information like hours, phone numbers, and locations in one place. It also helps build trust with customers through reviews and posts. For agencies, it makes it easy to manage multiple client profiles from one dashboard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cali N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali N.") CN Cali N. CEO Small-Business (50 or fewer emp.) 2/19/2026 "Great Visibility and Easy Communication of Business Hours" 5/5 What do you like best about Google My Business? This has given my business, and my clients’ businesses, great visibility. It also makes it easy to communicate our hours to the general public. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The verification process is difficult and feels unrefined. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It’s convenient for local customers, and it makes it easy to communicate closures and key details like the address, hours, phone number, and website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cristina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristina B.") CB Cristina B. Impiegata Small-Business (50 or fewer emp.) 9/30/2025 "great profile for a business" 4.5/5 What do you like best about Google My Business? I like that it's really easy to use and the possibility to update google information of the business without troubles and I like also the analytics. I can also update photos of the activity to make the profile more interesting. And I also check the reviews. Review collected by and hosted on G2.com. What do you dislike about Google My Business? I really like everything about it and I don't have any problems with it. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I was able to correct some mistakes of information on google maps and I can see where the people search for my activity and better understand the market. I can always update and correct information about the business to better introduce it to the people on the internet. Review collected by and hosted on G2.com. Show More 10/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Naresh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naresh D.") ND Naresh D. Founder Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/13/2026 "Helped Me Get More Local Users Without Paying" 5/5 What do you like best about Google My Business? It's help me to got more user localy without any pay Review collected by and hosted on G2.com. What do you dislike about Google My Business? there are no loop point, it's perfect in it's own criteria Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? helps me to getting more users, and visibility of my business boost!! Review collected by and hosted on G2.com. Show More 1/26/2026 Current UserValidated ReviewerSource: Organic ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech Marketing and Advertising Small-Business (50 or fewer emp.) 8/19/2025 "Local presence manager for Search and Maps" 4.5/5 What do you like best about Google My Business? • Profile management across Search and Maps
 The product centralizes core business data such as name, address, phone, hours, attributes, and holiday schedules with zero licensing cost, and changes propagate into both Google Search and Google Maps surfaces from a single profile editor. • Free listing with native visibility features
 Listing creation and maintenance are free, and the interface exposes native modules for hours, photos, posts, services, products, and review responses that surface in local panels and map packs when the profile is eligible to appear. • Review management and response workflow A dedicated reviews area supports monitoring incoming customer feedback and responding directly from the profile, which is essential for reputation operations in local SEO and for surfacing rich snippets on branded panels. • Posts, photos, and content freshness signals The platform supports periodic posts and photo uploads that display in the profile, giving operational updates and merchandising highlights additional surface area within the listing experience on Google properties. • Multi surface presence: Search, Maps, Shopping context A single profile powers presence across Search results, Google Maps, and applicable shopping contexts, consolidating discovery for navigational and “near me” queries without separate setup per surface. • Multi location and API oriented management paths
 For brands operating multiple locations, Google exposes API oriented management patterns and capabilities that facilitate scaled updates beyond the on profile in Search experience, which is helpful for enterprises and agencies handling large portfolios. • Evolving communications features Recent updates include a native option to connect WhatsApp as a contact method on the Business Profile, filling a gap left by the prior Business Chat removal and re enabling direct messaging touchpoints from the listing. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Initial and ongoing verification can be challenging, and policy compliance issues can result in suspensions that remove visibility until resolved, which adds operational risk for location onboarding and maintenance. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? I consolidated our local presence into a single, accurate profile that updates across Search and Maps at once. Reviews, photos, hours, services, and categories live in one place, so maintenance is straightforward and consistent. Seasonal and holiday hours publish cleanly, which cuts confusion on peak days. Completing core fields and keeping visuals fresh improved visibility on brand and “near me” queries, with calls, directions, and hours presented up front for quick actions. Messaging reintroduced a lightweight contact path after the older chat was retired, and multi location management is more manageable with standard fields and bulk style updates. Internally, expectations are grounded: accuracy, categories, proximity, and reputation matter most, while constant micro edits inside the profile don’t reliably shift rankings. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Digital Marketing Technology Senior Manager Enterprise (\> 1000 emp.) 11/25/2025 "Effortless Location Management with Seamless Integrations" 4/5 What do you like best about Google My Business? Easily take ownership of locations and manage their associated information and attributes. Ability to connect external platforms for bulk location management. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Managing an entire network of stores from a brand's perspective with the complexity of different store hours based on country/cities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Davide F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davide F.") DF Davide F. Head of Growth Small-Business (50 or fewer emp.) 11/25/2025 "Great for Local Visibility, But Has Its Limitations" 3.5/5 What do you like best about Google My Business? It can provide excellent visibility if you have a local business, unfortunately it has many limitations. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Unfortunately, the product has several limitations. I also find it far from intuitive. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? make our parking spaces visible on Parkito and get organic traffic to our app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Google My Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google My Business ](https://www.g2.com/products/google-my-business/discussions/new) ![JMR S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JMR S.") JS JMR Sporting • Last activity over 4 years ago Irrelevant Results on Search listing 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) ![I I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "I I.") II I I • Last activity about 3 years ago No way I would say a bad word about Google 2 Upvotes 5 [ Join the conversation ](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) [ View all Discussions ](https://www.g2.com/products/google-my-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/google-my-business/pricing) Google My Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image") Yext 4.4/5(1,124) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-yext) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,203) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-google-my-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_048b8fdce261b3a16720698a09ea8bb9/semrush.png "Product Avatar Image") Semrush 4.4/5(4,026) [ Compare Now ](https://www.g2.com/compare/google-my-business-vs-semrush) ##### ##### Google My Business Features Local Search Optimization Rank Tracking Google My Business Reputation Management [ View More Features ](https://www.g2.com/products/google-my-business/features) ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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