AV

Aadith V.

W

Small-Business (50 or fewer emp.)

1/24/2022

"Building a bot? Not a problem"

4.5/5

What do you like best about Google Cloud Dialogflow?

* Google Dialogflow is the best way to build chatbots. It isn't that complex. Even a first-timer can use it without an issue

* It makes things more manageable with the UI. We don't need to do any complex codings to get the flow right. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

* There is not much to dislike about Dialogflow. But the input context and output context gets messed up when we decide to change the intent name later

* This action also breaks the tree structure, which makes it hard to understand Review collected by and hosted on G2.com.

AS

Abhilash S.

Machine Learning Engineer

Enterprise (> 1000 emp.)

3/18/2022

"Best interactive chatbot platform for building simple to complex platform"

5/5

What do you like best about Google Cloud Dialogflow?

I like the ability to design a bot using both the GUI interface on the website. It is very helpful as I feel more comfortable using the Dialogflow SDK v2 but the tester team can be given selective permission to view and test the changes using the intuitive UI Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

In my more than 3 years of use, I say this truth that I never came across any issue from Dialogflow. I sometimes faced difficulty but that was only when I was not using the correct alternative already present there. Review collected by and hosted on G2.com.

Recommendations to others considering Google Cloud Dialogflow:

If you are trying out for a bot do give this one a try as you can easily integrate it with other Google services and you can try both the DIalogflow CX(new and advanced) or Dialogflow ES( old and simpler one) for free without buying enterprise version.

I too just pay for the hosting on Google CLoud VM as I don't require the enterprise features as of now. So it saves me some bucks Review collected by and hosted on G2.com.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

I mainly design it as my website bot where it could capture user data if the problem is not resolved and schedule an appointment. I found the easy-to-integrate solutions and especially the beta features which still work amazingly for example creating FAQs is now just a CSV upload away. Review collected by and hosted on G2.com.

AA

Ashwin A.

Web Developer

Small-Business (50 or fewer emp.)

1/20/2022

"Best for Chat Bots"

4/5

What do you like best about Google Cloud Dialogflow?

- I like how it's easy to use

- There is no coding skills required for this

- We can simply dive in and start making a flow

- We've used it to build bots and manage flows on various platforms Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

- The user interface can be a little better

- It required multiple clicks to get to an intent deep inside

- When using for more time, the user interface becomes slow and laggy Review collected by and hosted on G2.com.

FR

Fenil R.

Web Developer

Small-Business (50 or fewer emp.)

1/12/2022

"Best for making chat bots!"

4/5

What do you like best about Google Cloud Dialogflow?

I love the user interface. It's easy to use and easily understandable. You don't need to be an expert to understand this. Can easily understand by simply playing around with it. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

It's pretty hard when we go too deep in intents. For example, when I need to edit 5 intents, which are 3 steps inside, it will take a lot of effort to reach the intents and edit them

. Review collected by and hosted on G2.com.

NS

Nibinesh S.

IT Administrator

Small-Business (50 or fewer emp.)

12/31/2021

"Build your own voice assistant across platforms"

4/5

What do you like best about Google Cloud Dialogflow?

Dialogflow has integrations across messaging & communication platforms that make the testing easy!

It even has a native integration of a Phone Gateway to play without configuring SIP Accounts! Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Phone Gateway is limited to USA & Canada Numbers only, making it hard to connect to other VoIP / SIP Providers than Twilio. If Twilio didn't support your country, it's cumbersome for citizen developers to connect to a VoIP Provider. Review collected by and hosted on G2.com.

AK

Amrin K.

Backend Engineering Manager

Enterprise (> 1000 emp.)

12/1/2021

"Google Dialogflow Review"

5/5

What do you like best about Google Cloud Dialogflow?

Context makes life so much easier for developers as its handled by Dialogflow and need not be explicitly maintained at the backend code. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Limited APIs to work with. For example, there is no API to update Intents rather it has to replaced every time an update is required. Review collected by and hosted on G2.com.

Recommendations to others considering Google Cloud Dialogflow:

Cost effective and easiest UI to work with. The quality of training is the best since it uses Deep learning model in the backend.

Context is an excellent feature to control and branch your conversation flow. Review collected by and hosted on G2.com.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

Building Chatbots and Voicebots. Context handling by Dialogflow itself is the biggest advantage over other NLPs available. Review collected by and hosted on G2.com.

JS

Jacob S.

Research Assistant

Small-Business (50 or fewer emp.)

10/15/2021

"Google Dialogflow is a simple solution for chatbots"

5/5

What do you like best about Google Cloud Dialogflow?

I love how google Dialogflow provides easily implementable integrations with other platforms. It also helps to cut down on server maintenance for homebrewed solutions. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Having back and forth conversations between the agent and the user can be challenging to make natural. Review collected by and hosted on G2.com.

Recommendations to others considering Google Cloud Dialogflow:

The documentation provided by dialogflow is vital to getting the most out of the offered integrations. Additionally, if you need more control over the flow of the conversation, DialogFlow CX is a great option that lets you use state machines for more granular control of the conversation. Review collected by and hosted on G2.com.

What problems is Google Cloud Dialogflow solving and how is that benefiting you?

I work to create interpersonal communication training scenarios using Dialogflow. When using homemade Dialogue systems servers and regular maintenance is required. This is drastically cut down using Dialogflow. Review collected by and hosted on G2.com.

RL

Rob L.

cofounder

Small-Business (50 or fewer emp.)

9/23/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great for web chat"

5/5

What do you like best about Google Cloud Dialogflow?

Best intent matching and fastest throughput, and they have an easy way to slap an agent onto a website with a rich custom web chat UI like Botcopy. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Once the bot in Google Dialogflow ES gets very big, you have to know what you're doing with input and output contexts, the learning curve is more complex, but the result, in the end, is more natural and fluid. Review collected by and hosted on G2.com.

DD

Divyanshu D.

DEVELOPER

Mid-Market (51-1000 emp.)

8/1/2021

"Google 'Cloud" Dialogflow"

4/5

What do you like best about Google Cloud Dialogflow?

The reliability of Google can support the training of chat-bots for multiple languages. Easy programing, good support and learning channels. User experience keeps improving with the regular updates. Someone at the intermediate level can also deliver good results. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Zero hate towards the dialoge flow. Performs all my jobs as per requirements. Review collected by and hosted on G2.com.

AP

Abhishek P.

Developer

Small-Business (50 or fewer emp.)

7/22/2021

"Dialogflow from google:"

4/5

What do you like best about Google Cloud Dialogflow?

Google cloud Dialogflow is a comfortable user interface, simpler to code, has Multi-language support. You can create your chat box in very little time, a complete bliss for beginners. Higly recomended. Review collected by and hosted on G2.com.

What do you dislike about Google Cloud Dialogflow?

Nothing to dislike as it serves all the needs, and it gets better with the updates. Review collected by and hosted on G2.com.