--- title: Google Cloud Dialogflow Reviews meta_title: 'Google Cloud Dialogflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Google Cloud Dialogflow works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 134 scale: '5' date_modified: '2026-07-13' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Google Cloud Dialogflow Reviews **Vendor:** Google **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 134 ## About Google Cloud Dialogflow Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard). ## Google Cloud Dialogflow Pros & Cons **What users like:** - Users appreciate the **ease of use** in Google Cloud Dialogflow, enhancing their conversational interface development experience. (14 reviews) - Users value the **seamless integration capabilities** of Google Cloud Dialogflow, enhancing their workflow across various platforms effortlessly. (9 reviews) - Users appreciate the **intuitive design** of Dialogflow, making chatbot and voice assistant creation easy and accessible. (9 reviews) - Users value the **easy setup** of Google Cloud Dialogflow, allowing even beginners to create powerful chatbots effortlessly. (7 reviews) - Users appreciate the **amazing features** of Google Cloud Dialogflow, especially the ready-made templates for various industries. (6 reviews) - Users appreciate the **abundant resources and ease of use** of Google Cloud Dialogflow for building chatbots quickly. (6 reviews) - Users appreciate the **impressive NLP capabilities** of Google Cloud Dialogflow, enhancing user intent understanding and multilingual support. (6 reviews) - Users appreciate the **easy chatbot development process** of Google Cloud Dialogflow, favoring its user-friendly features and accuracy. (5 reviews) - Easy Implementation (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users note that the **cost** can escalate quickly with high-traffic bots, impacting overall affordability. (5 reviews) - Users find the **pricing can escalate quickly** for high-traffic bots, leading to unexpected expenses. (5 reviews) - Users find **feature complexity** in Dialogflow challenging, especially for advanced use cases and beginners. (5 reviews) - Users find the **learning curve steep** , especially for beginners, making it challenging to utilize all features effectively. (4 reviews) - Users find Dialogflow's interface **difficult to navigate** , especially due to its technical complexity for beginners. (4 reviews) - Users find **AI limitations** in Dialogflow hinder advanced customization and complex conversational handling. (3 reviews) - Users find the **improvement needed** in Dialogflow's interface and features, especially for larger and beginner projects. (3 reviews) - Pricing Issues (3 reviews) - Required Expertise (3 reviews) - Users find Dialogflow's **complexity** challenging, especially with workflows, support, and integration management, hindering usability. (2 reviews) ## Google Cloud Dialogflow Reviews ### 1. A perfect option for chat bot without agent support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Google Cloud Dialogflow?** Easy bot builder,FAQ can be easily extracted even from a web page **What do you dislike about Google Cloud Dialogflow?** No ability for connectIng to a live agent **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Support related queries and helping clients ### 2. Best Chatbot Development Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Satish P. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Google Cloud Dialogflow?** One click integration with most of the popular messaging platforms. User friendly platform. Best way to deploy actions for Google Assistant, Best NLP and NLU engine. Good API support in many languages such as Node.JS and Python. **What do you dislike about Google Cloud Dialogflow?** Sometimes during training process it does not end for a longer time. So that's really confusing for the user. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We develop company as well as client's chatbot for various messaging platforms using Dialogflow. ### 3. Best user interface to create a Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Google Cloud Dialogflow?** Easy to use ui elements, adaptable UI. Easy to code the fullfillments **What do you dislike about Google Cloud Dialogflow?** As such there are no features which i dislike. All the new enhancements are on the way and will surely make it the best chatbot platform **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Creating chatbots which can help create service now tickets. ### 4. Made it easy to learn how to build and manage chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Google Cloud Dialogflow?** As someone who hasn't worked with chatbots before, I found this a really great place to start. It's clear and user friendly and really easy to pick up. Great integrations and the inbuilt bots and intents are super helpful. **What do you dislike about Google Cloud Dialogflow?** So far haven't found any dislikes. Don't deal with cost or anything like that so can't comment. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Using to start developing bots as a beginner, really simple to learn and use ### 5. Ease of work and high accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** keren D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Google Cloud Dialogflow?** At Jacada we like working with DF because of (1) ease of use, good quality documentation and availability of beta features (2) as we also worked with other NLP vendors, we've discovered that DF give the most accuracy results and the best tools to manage a complex conversation with the end-user **What do you dislike about Google Cloud Dialogflow?** As we are doing projects to customers we need the ability to re-sale DF **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Self service solutions for the consumers of our customers, companies in the insurance domain, finance and more , we are helping in decreasing numbers of calls to contact center (one of our customers had 70% decrease in the calls coming in after the chatbot was implemented in their website) ### 6. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2019 **What do you like best about Google Cloud Dialogflow?** what helps the most in dialogFlow is automatic context recognition. it's very important to be able to create very extensive dialogue trees **What do you dislike about Google Cloud Dialogflow?** on the other hand, the development interface integrated in dialogFlow, deserves to be reviewed, to be more practical (maybe inspired by what gitlab proposes for example) **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** dialogFlow opens the door to new practices. New ways to interact with the client or colleagues ### 7. Best service to makeyour chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** dhruv P. | Cloud Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2018 **What do you like best about Google Cloud Dialogflow?** It pretty much easy to develop and deploy your chatbot using Dialogflow. I like that it is built on google interface .You can train your bot easily. So many integrations possible with the use of Dialogflow like google assistant, Facebook messenger, Twilio, twitter, skype and many more. You can feed your model using the help of pre trained file .Easy to bind with web pages and webapps. **What do you dislike about Google Cloud Dialogflow?** I have not found nothing to be disliked about Dialogflow as it has improved a lot in last couple of months . **Recommendations to others considering Google Cloud Dialogflow:** It is better to use dialogflow thean Lax and Microsoft's bot service. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We have used Dialogflow to make AI based chat bot and bind to our website. So, now we don't need operator to be available every time to answer some basic and predefined questions and their answers. This has increased our profit minimum 13.7 % . ### 8. ChatBot Development platform by Google **Rating:** 5.0/5.0 stars **Reviewed by:** Jetha S. | Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Google Cloud Dialogflow?** It has built in chatbots ready to help novice users. Nice documentation. Very large community to help you when you stuck in problem. So many platform available which supports Dialogflow. Also, you can make chat bot from previously trained model. **What do you dislike about Google Cloud Dialogflow?** I have not found anything to be dislike as of now. One problem with the Dialogflow is sometimes it fails in web links and console but works good in Google Simulator. **Recommendations to others considering Google Cloud Dialogflow:** It is recommanded. Try it .It is free to use and it is having good community support. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Dialogflow is easy to use and makes your work more lightning when you add it to your web application. We were used to answer questions of our customers on calls and almost each were same asking price, kgs,mle's and more.With the help of Dialogflow we made and trained one model which answers all this questions and if someone asks repeatedly to contact our sales team then it generates ticket to talk with our operator. This helped our sales team so much that almost 35-40 % of workload has been decreased and now they are focusing more on learning the customer behaviour and frequent pattern in which customers are ordering things. ### 9. Perfect for creating dialog orchestration and response **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Google Cloud Dialogflow?** Perfect for creating dialog orchestration and response. **What do you dislike about Google Cloud Dialogflow?** Can be improved in terms of disambiguation handling and stuff **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Created a chatbot ### 10. Dialogflow helped me make a bot **Rating:** 4.5/5.0 stars **Reviewed by:** Anisha S. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Google Cloud Dialogflow?** I like that I didn't have to have any prior knowledge of ML or NLP to use Dialogflow. It is a really advanced tool made simple to use for beginners. **What do you dislike about Google Cloud Dialogflow?** I dislike that integration with certain products isn't easier. Since many people use DialogFlow to make bots, they should make it easier to integrate with Twilio and Smooch. **Recommendations to others considering Google Cloud Dialogflow:** I'd suggest making as many training phrases as possible for each intent, but don't go overboard. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I am able to make a simple chat bot for users to find out information about their classroom. ### 11. Great for NLP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Google Cloud Dialogflow?** It's ease of use. It is really simple to get started, and then expand from there. Moreover, its API is simple enough to use in any application required. **What do you dislike about Google Cloud Dialogflow?** It can sometimes be hard to automatize the processes to expand the training. It can get a little annoying that you have to input a lot of things manually, especially considering that the more you train it, the better it gets. **Recommendations to others considering Google Cloud Dialogflow:** Before using it, read about how it works, and what each concept means. That is, you should really know what is an entity, an intent, etc. This is going to make your transition into the product way smoother. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I am using it for a messenger bot. I realized that it is really simple to add to an already-existing database. ### 12. A really great tool for developing a custom chatbot backed by Google **Rating:** 4.0/5.0 stars **Reviewed by:** Ali K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Google Cloud Dialogflow?** I'm new to automatic speech recognition and natural language processing but Dialogflow is incredibly intuitive. Amazing integration with Google Home. I also love the pre- built intents are very helpful. **What do you dislike about Google Cloud Dialogflow?** It does lack in some integrations outside of Google Home, making it a pain to work with sometimes. **Recommendations to others considering Google Cloud Dialogflow:** Definitely take the time to get to know the differences between intents, utterances and slots. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Creating a chatbot for my site, to showcase my abilities as a designer. ### 13. Amazing service for building rapid chatbots and NLP Services. **Rating:** 5.0/5.0 stars **Reviewed by:** AYUSH V. | Intern, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Google Cloud Dialogflow?** 1. Best part is integrations and google Home integration. This gives freedom to build seamlessly for any platform. 2. Inbuilt intents and small talk . This is something very handy. I can build anything using these with minimal efforts. Also , Editing pre built intents is something i use everyday. 3. Very good Context processing. I can easily link attributes to utterances. This is what makes api.ai unique and easy to use. **What do you dislike about Google Cloud Dialogflow?** 1. Overall , I don't have much negative but i feel more pre built templates for G Home would be helpful. 2. Pricing might be issue when deploying in very large Infrastructure because consuming DB and Services cost considerable amount. **Recommendations to others considering Google Cloud Dialogflow:** I will request going through basic concepts of NLP. This will help in building good strong base. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Scalability. This is one major problem i faced building my own NLP engine but with api.ai this things were easily solved. Also Using custom API is very easy. just use any API and setup API Schema. ### 14. A great platform to create your own AI chatbot and integrate it into different platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prithwi Raj B. | VP of Product Engineering, Mobile Apps, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Google Cloud Dialogflow?** I liked their Console particularly the Training page where I can check the live user interaction data and responses. This is the best use for debugging and correction. **What do you dislike about Google Cloud Dialogflow?** If you create an intent with fulfillment sometimes failed to extract the system defined or custom entity. **Recommendations to others considering Google Cloud Dialogflow:** I highly recommend everyone to use dialogflow to create chatbot and provide great service to consumers. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** These days and more in future it will be mandatory to have a AI ChatBot with voice activated assistant for almost every type of business domain. And dialogflow is the platform where you can create your own chatbot very easily. ### 15. Dialogflow for businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Google Cloud Dialogflow?** I really liked the possibility of using the FAQs to quickly create a chatbot. **What do you dislike about Google Cloud Dialogflow?** the fact that it does not support Italian yet **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** the creation of a chatbot system to help the customer solve easy problems ### 16. First time user experience is a steep learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Google Cloud Dialogflow?** The power to build is great. The potential is enormous. **What do you dislike about Google Cloud Dialogflow?** Getting started remains challenging and there are not enough templates that allow one to get started. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Attempting to create a chatbot ### 17. Linking dialogflow to Cisco IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Google Cloud Dialogflow?** Ease of building the dialog and linking to automated service features **What do you dislike about Google Cloud Dialogflow?** requires 3rd party plugin (USAN) and not a 1 step integration **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Adding NLU to contact center IVR technology ### 18. Great experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Google Cloud Dialogflow?** Seamless integration and great user experience **What do you dislike about Google Cloud Dialogflow?** Not currently integrated with hustle technology and wanting more enterprise solutions **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** reaching more clients and consumers ### 19. Try out Dialogflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Google Cloud Dialogflow?** I love how easy it is to take a look at the documentation and get a project up and going using Dialogflow **What do you dislike about Google Cloud Dialogflow?** I don't like how much of a challenge it can be to implement what you're building into other services by Dialogflow **Recommendations to others considering Google Cloud Dialogflow:** Give it a shot, it might be the perfect product for you! **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I am using Dialogflow to make chatbots on different platforms for my customers to interact with. Dialogflow has made it easier for me to launch my bots and connect them with other services to easily interact with my customers. ### 20. Dialogflow reviewIt's ope **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Google Cloud Dialogflow?** The native NLP the Google Dialogflow offers is the best in today's scenario. Its open source and it allows to build conversational agents, like Chatbots. It allows third party integration via webhook. The intent classification and extracting the entities are unparalleled to other services. **What do you dislike about Google Cloud Dialogflow?** It does misclassify the questions occasionally. It doesn't provide a lot of analytics for the developers to use it and make it better **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I have created a chatbot to a client which gives insights about their products performance and help them taking data driven decisions ### 21. Dialogflow **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie J. | Teacher, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Google Cloud Dialogflow?** How it works with all voice interface platforms, including Google Assistant, Amazon Alexa and Facebook Messenger. **What do you dislike about Google Cloud Dialogflow?** The web interface is a little bit slow. It would be a bit helpful to see not only the top detect Intent result. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is very usefull to create chatbots, and it works well. ### 22. Easy way to build your chat bots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Google Cloud Dialogflow?** Generally easy to understand. Able to be complex. API is pretty good. Documentation has gotten pretty good. **What do you dislike about Google Cloud Dialogflow?** The web interface is a little bit slow. Would be helpful to see not only the top detectIntent result, but the next highest as well. **Recommendations to others considering Google Cloud Dialogflow:** It works better than all others **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We've build a chatbot to answer student's questions in our student portal. Recently, we've made it so that the chatbot can enroll students in their next class. ### 23. Quality **Rating:** 3.0/5.0 stars **Reviewed by:** Paula Andrea A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Google Cloud Dialogflow?** It is very easy to use and th plaform is fast **What do you dislike about Google Cloud Dialogflow?** They offer another programs from google clould which sometimes are anoying. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is very usefull to create chatbots, and it works well ### 24. Create NLP Chatbots and integrate them with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Google Cloud Dialogflow?** The ease with which intents are created and trained. Also the prebuilt integrations are easier than anything else I have seen on any other platform. **What do you dislike about Google Cloud Dialogflow?** The level of programing to get entities into the solution, although the knowledge api may significantly reduce this. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Created new autoated bots for lookups of sales opportunity details. It saves engineers and sales people significant time in finding the folks and information involved with an opportunity. ### 25. Dialog FLow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Google Cloud Dialogflow?** Google's NPL works like a charm Many pre build domains API is great Easy integrations with my social networking apps liketwitter , telegram etc **What do you dislike about Google Cloud Dialogflow?** Poor Documentation f you want to integrate with FB, you have to do some legwork (create fb app, get approval etc.) but not hard. There is no one click deployment to FB. Complicated and annoying to construct loops, subroutines, branches etc. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** CI / CD notifications ### 26. Easy to use whatnot with hidden depths **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Google Cloud Dialogflow?** Out of the the three chatbot providers we tried dialogflow provided the easiest method to build a cohesive chatbot system. It allowed is to register intents and work on responses much easier than competitors. **What do you dislike about Google Cloud Dialogflow?** The method of testing is often clunky and best placed in something like slack for real business users to interact on order to build valid intents. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** A working chatbot solution to answer customer and internal queries faster and out of hours with the aid of out RPA provider. ### 27. Easy to use and fun to engage with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Google Cloud Dialogflow?** As with all Google products, great interface and great delivery **What do you dislike about Google Cloud Dialogflow?** I don't have any serious dislikes of this product **Recommendations to others considering Google Cloud Dialogflow:** If you have a customer service department that is weighed down with easy to answer questions, this product is perfect **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Our customer service department was able to focus time on escalated claims ### 28. Developer perspective on DialogFlow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Google Cloud Dialogflow?** - Access to Strong NLP technology of Google - Many one click integrations **What do you dislike about Google Cloud Dialogflow?** - Lot of plumbing is looking daunting to average IT Developer - Expected a lot less manual training - Expected a system that pulled intelligence from documents by itself **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** - Automate mundane tasks - Search document troves with NLP ### 29. Great dialog/nlp tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Google Cloud Dialogflow?** Polished service, well developed and easy to use. **What do you dislike about Google Cloud Dialogflow?** Lack of HIPAA compliance means we can't actually go live with this product. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Creating a custom voice user interface ### 30. Conversational API made simple **Rating:** 4.5/5.0 stars **Reviewed by:** Cedric G. | Passionate Developer | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Google Cloud Dialogflow?** Ease of use of the product, in a few clicks you can build your own bot without understanding what's behind. **What do you dislike about Google Cloud Dialogflow?** It take some time ton understand how things are working (the GUI is not that easy to master) **Recommendations to others considering Google Cloud Dialogflow:** Give it a simple try by writing your own bot for calling a basic webservice (lets say get the nearby weather or gas pricing) **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Rapid prototyping of bots for clients ### 31. One of the best NLP engines out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Google Cloud Dialogflow?** API flexibility, UI, new features coming every month **What do you dislike about Google Cloud Dialogflow?** Lack of better visualisation, no audit log for user changes. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Contact center support, internal processes. ### 32. Easy to create chatobots with one click testing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Google Cloud Dialogflow?** Easy creation of chatbots and testing it with various platforms in just one step **What do you dislike about Google Cloud Dialogflow?** The documentation is massive and sometimes overwhelming to read all of it at once **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We are helping patients book appointments in our partner hospitals using chatbots which we’ve made using dialogflow ### 33. Great product for expert **Rating:** 4.5/5.0 stars **Reviewed by:** MARCO T. | quality and security manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Google Cloud Dialogflow?** The platform allow to create NPL task in a easy way. The part RelaTED TO THE ANALYTICS Will be update. **What do you dislike about Google Cloud Dialogflow?** No api are available in order to export data to a external server. The platform in some features will ne explain better. **Recommendations to others considering Google Cloud Dialogflow:** Better analytocs features required **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Implementare new features for develop new product . the NPL system is the future. ### 34. Chatbot integration for AI era. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Google Cloud Dialogflow?** API.AI has an easy platform and UI to integrate and configure chatbot interactions. **What do you dislike about Google Cloud Dialogflow?** I would like API.AI have more integrations with other chatbot platforms. **Recommendations to others considering Google Cloud Dialogflow:** If you are into AI-Chatbot you need to user API.ai. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Build natural interactions between chatbots and customers. ## Google Cloud Dialogflow Discussions - [What is Google Cloud Dialogflow used for?](https://www.g2.com/discussions/what-is-google-cloud-dialogflow-used-for) - 2 comments - [Is Dialogflow safe?](https://www.g2.com/discussions/is-dialogflow-safe) - 1 comment - [Is Google Dialogflow free?](https://www.g2.com/discussions/is-google-dialogflow-free) - 1 comment - [View Google Cloud Dialogflow pricing details and edition comparison](https://www.g2.com/products/google-cloud-dialogflow/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+10%3A33%3A10+-0500&secure%5Bsession_id%5D=027fa503-a9b3-4b02-8972-cdd7b381a5d7&secure%5Btoken%5D=29d9b7fb0c1c2ca61aedd6aceb551f8b74657237a9990925247876f4a4c174e0&format=llm_user) ## Google Cloud Dialogflow Integrations - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) ## Google Cloud Dialogflow Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Compatibility** - Federated Search - File Types - Global Language Support **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Functionality** - Personalization - Search Analytics - Integrations **Learning** - User Interaction Learning - Error Learning **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Google Cloud Dialogflow Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Amazon Lex](https://www.g2.com/products/amazon-lex/reviews) - 4.2/5.0 (39 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)