--- title: Google Cloud Dialogflow Reviews meta_title: 'Google Cloud Dialogflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Google Cloud Dialogflow works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 134 scale: '5' date_modified: '2026-07-13' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Google Cloud Dialogflow Reviews **Vendor:** Google **Category:** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 134 ## About Google Cloud Dialogflow Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard). ## Google Cloud Dialogflow Pros & Cons **What users like:** - Users appreciate the **ease of use** in Google Cloud Dialogflow, enhancing their conversational interface development experience. (14 reviews) - Users value the **seamless integration capabilities** of Google Cloud Dialogflow, enhancing their workflow across various platforms effortlessly. (9 reviews) - Users appreciate the **intuitive design** of Dialogflow, making chatbot and voice assistant creation easy and accessible. (9 reviews) - Users value the **easy setup** of Google Cloud Dialogflow, allowing even beginners to create powerful chatbots effortlessly. (7 reviews) - Users appreciate the **amazing features** of Google Cloud Dialogflow, especially the ready-made templates for various industries. (6 reviews) - Users appreciate the **abundant resources and ease of use** of Google Cloud Dialogflow for building chatbots quickly. (6 reviews) - Users appreciate the **impressive NLP capabilities** of Google Cloud Dialogflow, enhancing user intent understanding and multilingual support. (6 reviews) - Users appreciate the **easy chatbot development process** of Google Cloud Dialogflow, favoring its user-friendly features and accuracy. (5 reviews) - Easy Implementation (5 reviews) - Easy Integrations (5 reviews) **What users dislike:** - Users note that the **cost** can escalate quickly with high-traffic bots, impacting overall affordability. (5 reviews) - Users find the **pricing can escalate quickly** for high-traffic bots, leading to unexpected expenses. (5 reviews) - Users find **feature complexity** in Dialogflow challenging, especially for advanced use cases and beginners. (5 reviews) - Users find the **learning curve steep** , especially for beginners, making it challenging to utilize all features effectively. (4 reviews) - Users find Dialogflow's interface **difficult to navigate** , especially due to its technical complexity for beginners. (4 reviews) - Users find **AI limitations** in Dialogflow hinder advanced customization and complex conversational handling. (3 reviews) - Users find the **improvement needed** in Dialogflow's interface and features, especially for larger and beginner projects. (3 reviews) - Pricing Issues (3 reviews) - Required Expertise (3 reviews) - Users find Dialogflow's **complexity** challenging, especially with workflows, support, and integration management, hindering usability. (2 reviews) ## Google Cloud Dialogflow Reviews ### 1. Chat bot app to made by yourselves **Rating:** 3.5/5.0 stars **Reviewed by:** guillaume b. | Group Data Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Google Cloud Dialogflow?** Dialogflow is pretty convenient to create a chatbot and sometime exciting how easy is to build something great! Integreation with many solution exists like Google Meet and the security is ensure end-to-end **What do you dislike about Google Cloud Dialogflow?** Fine tuning a chatbot with dialogflow is cumbursome. It's long, difficult and many tests are required to achieve what we want. The new version with generative AI will be easy to use, but for now it's long and boring! **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Easily create a corporate boot to help user to navigate between the existing dashboard or get KPI from specific databases. All the conversation is done in a natural language that helps the users to be more efficient. ### 2. My review using Google Cloud Dialogflow **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Google Cloud Dialogflow?** Another feature that I find extremely valuable is the rich set of pre-built agents and templates offered by Dialogflow. These pre-built agents serve as a fantastic starting point for common use cases such as customer support, appointment scheduling, or FAQ bots. **What do you dislike about Google Cloud Dialogflow?** The pricing model can be complex to understand and predict, especially when dealing with large-scale chatbot deployments or high volumes of user interactions. It would be beneficial to have more transparent and straightforward pricing options or tools to estimate costs accurately. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Dialogflow offers powerful analytics and insights that help me understand user interactions and improve our conversational experiences. The built-in analytics dashboard provides valuable metrics such as user requests, response times, and conversation paths. These insights enable me to identify areas for improvement and optimize the performance of our chatbots over time ### 3. Used dialogflow to create a voice chat app for a school **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Google Cloud Dialogflow?** Dialogflow made it easy for non-coders to create question/response results for our Hello PineView app for a high school. This was for a Girls Who Code club, and broadened exposure to creating applications. It was also quite easy to create intents that the girls coded to answer more complex questions via a call to our APIs. **What do you dislike about Google Cloud Dialogflow?** It wasn't an issue with dialogflow per se, but how the whole google assistant creation hung together felt like 3 radically different applications. Google IAM, dialogflow, and there was another one in there for projects - and each web interface was radically different **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Enabled us to create a google assistant voice application. It was educational for students, but also an actual useful application for the school. ### 4. The power of AI is best utilised by Google Cloud Diagflow for creating chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Punit S. | Cloud Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Google Cloud Dialogflow?** Google Cloud Dialogflow is an exceptional service with powerful AI-based capabilities that can be utilized to create advanced chatbots for customer service and interaction. **What do you dislike about Google Cloud Dialogflow?** The performance of service can be improved to better the response time. The pricing is slightly on the higher end and can be improved to suit customer budgets and thus ensure sustained use of the service. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is difficult for businesses to have a dedicated support team to help their customers with basic queries. Also for large-scale businesses, the peak user traffic is difficult to handle while providing excellent service to everyone. The following aspects of Google Cloud Dialogflow help mitigate these issues: 1) Intuitive chatbots can help customers with basic queries. 2) The ability to scale can help businesses handle peak user traffic. 3) The developer-friendly service is easy to integrate. ### 5. Dialogflow power User **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Google Cloud Dialogflow?** It's ability to enable flexibility across various use cases and client needs across every industry **What do you dislike about Google Cloud Dialogflow?** I'm frustrated that dialogflow ES does not have access to the latest and greatest Gen AI innovations. I'm more than happy to pay for CX version but the "upgrade process" is not simple so i'm told. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We use Dialogflow for consumer conversational AI primarly across a voice channel and is enabling us to innovate for our clients and pass those innovations on to our clients in real time.. ### 6. One of the best service of Google Cloud Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Satyam R. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Google Cloud Dialogflow?** Good Ui & seamless experience that helps **What do you dislike about Google Cloud Dialogflow?** Not easy to manage on premise data in GCP **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Google Cloud Dialogflow is a powerful tool that can help businesses automate their processes and reduce human workloads. It can also help businesses provide engaging voice and text-based interactions with their customers ### 7. Review for dialogflow **Rating:** 4.0/5.0 stars **Reviewed by:** Shubhan P. | Technical implementation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Google Cloud Dialogflow?** I like using the dialogflow for its best user interface and easy availablility in my country. I can enhance my work quality from this software. Also the training module is easy to understand and apply in the real life projects. **What do you dislike about Google Cloud Dialogflow?** It's a bit expensive compared to other NLP and NLU engines in the market. I haven't seen the example of scalability but from my friend I heard its not scalable platform **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is enabling me to create chatbots that when customized helps me in creating my needs and provide me with natural conversation so that I can ask it anything needed. ### 8. Decent product for creating automated chatbots with minimal coding experience **Rating:** 4.0/5.0 stars **Reviewed by:** PARVEEN K. | Data Science, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Google Cloud Dialogflow?** The documentation was very easy to understand and follow through. UI is also very intuitive and quick to grasp. And last but not the least, easy and seamless to create set of convsersations. **What do you dislike about Google Cloud Dialogflow?** I guess one downside of Google Cloud Dialogflow is that its a bit cumbersome to include multiple domains into the conversation flow. And it becomes more cumbersome with nested conversations in the domains. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We were using Google Cloud Dialogflow to compare how it performs with respect to the internal tool we were building for automated chatbot maker. This was done while working with Nvidia. ### 9. Google Cloud Dialogflow **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | HR Service Delivery Representative, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Google Cloud Dialogflow?** The inbuilt agents! They're best for creating chatbots and other customer facing interfaces. **What do you dislike about Google Cloud Dialogflow?** Their language support, that doesn't come handy if it's not English. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Integration with the softwares which we use internally thats not available anywhere outside ### 10. Best to digital agents **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh P. | Sr Order Management Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Google Cloud Dialogflow?** It's very easy to integrate with other technologies **What do you dislike about Google Cloud Dialogflow?** Intend classification can be more precise and intuitive, ease of implementation. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It's best for the creating artificial agent ### 11. Best chatbot platform **Rating:** 5.0/5.0 stars **Reviewed by:** ABDUL H. | Enterprise TSE - SaaS-Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Google Cloud Dialogflow?** Makes collection of data and response to queries automation. **What do you dislike about Google Cloud Dialogflow?** Improvements required for much better interface. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Data collection automated bot creation. ### 12. Dilogflow CX **Rating:** 5.0/5.0 stars **Reviewed by:** Hari S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Google Cloud Dialogflow?** Design studio and intuitive. Deployment and integration. I can tell it is one of the greatest tool to design and deploy quick chat solutions and easy to integrate **What do you dislike about Google Cloud Dialogflow?** Can't think of any however it is better than EX. Have few troubles in interpret the digits **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Creating better voice self service workloads ### 13. contact center migration and dialog flow **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Google Cloud Dialogflow?** I'm pretty much impressed and like the way it is designed to work and it does. **What do you dislike about Google Cloud Dialogflow?** As of now, I don't have much complains about so far we had used. But definitely we see more on AI assistance within dialog flow. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** To design conversational flow for contact center services flows. ### 14. Dialogflow my go to tool for chatbots. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Google Cloud Dialogflow?** Dialogflow is well organized tool which Google offers for creating chatbots and interective application. Dialogflow is easy to use, even a new person can learn it in no time. **What do you dislike about Google Cloud Dialogflow?** The thing is dislike about dailogflow is there pricing which is too costly for business and other thing I dislike is it's performance on response. So these two thing cost and performance. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is helping us build a chatbot in no time that is the main problem it's solving for us as it takes lot of time to setup chatbot of our own and train it so dialogflow is best tool for that. ### 15. Really easy to deploy and hit the ground running. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Google Cloud Dialogflow?** We found Dialogflow extremely easy to work with and deploy. Anyone with basic knowledge can use and manage it **What do you dislike about Google Cloud Dialogflow?** I believe Dialogflow could be more dynamic and better integrated with other Google Cloud solutions. We use Dialogflow along with Vertex AI and Bard and often times we have a hard time making the best our of the AI we built **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Serving as a chatbot assistant for pet owners ### 16. Good service for educational purposes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Google Cloud Dialogflow?** Google Dialogflow is a great way to get started with natural language processing (NLP). It's easy to use and has a lot of features that make it fun to learn programming. The design is elegant and smart, and it's easy to see how it can be used to create powerful chatbots and virtual assistants. I would definitely recommend Dialogflow to anyone who wants to learn NLP or create a chatbot. **What do you dislike about Google Cloud Dialogflow?** Google Dialogflow is a great tool for learning to build chatbots and virtual assistants, but it's important to remember that it's challenging to build a chatbot that is actually useful and commercially viable. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We built a prototype to showcase some commercial use cases. Customers were impressed by the demo. ### 17. The best customer support through the virtual agent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Google Cloud Dialogflow?** Their Generative AI agent feature is mind-blowing; it enhances customer support flow impeccably. **What do you dislike about Google Cloud Dialogflow?** They need to improve their end-to-end management feature **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** They are improving customer experience through their virtual agent ### 18. Easy to use, lots of examples and tutorial **Rating:** 4.5/5.0 stars **Reviewed by:** Kelvin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Google Cloud Dialogflow?** How easy it is to access NLU technologies **What do you dislike about Google Cloud Dialogflow?** Collaboration abilities with other developers are difficult **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Ability to have NLU chatbots for smaller organizations ### 19. Dialogflow is a great solution for chatbots for any use case **Rating:** 4.5/5.0 stars **Reviewed by:** Shamaas H. | Software Development Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Google Cloud Dialogflow?** I love that I can easily create intents on it and manage a bot. We use it as an informational bot for our clients; it has been great to use to debug any issues. I love that I can use the tester and see responses in real-time as I make the changes. **What do you dislike about Google Cloud Dialogflow?** A lot of unique things must be coded for our particular use case. We usually need advanced features to create responses based on different APIS. We have to use other third party software to integrate this or write code that needs maintenance. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Our clients have different use cases for the uses of chatbots. But we use chatbots for government sites, and are able to create informational bots that can save a lot of time. ### 20. Build Chatbots using GCP Dialogflow **Rating:** 3.0/5.0 stars **Reviewed by:** Debjyoti S. | Lead Data Scientist, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Google Cloud Dialogflow?** The interface to configure intents and utterances. **What do you dislike about Google Cloud Dialogflow?** Uploading Utterance from external files such as MS Excel **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It is providing a platform for organization to build NLP Chatbots with ease and deploy into various channels such as Teams, Facebook,etc ### 21. Google Dialogflow for Google Actions **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj B. | Senior Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Google Cloud Dialogflow?** The interaction model and provision to optimize your training model. This is where you can flip the user ineraction matching ration and achieve your task. **What do you dislike about Google Cloud Dialogflow?** There is nothing much to dislike about as i have used Amazon alexa too and found similar or even more better controls in dialogflow. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** The training part of an AI bot is taken care by this tool. Also it maintain release versions and NLU optimisation. ### 22. I like DF CX a lot, but is very expensive for my projects. **Rating:** 4.0/5.0 stars **Reviewed by:** Guillermo D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Google Cloud Dialogflow?** The use of pages as levels in a conversation. The use of the api. **What do you dislike about Google Cloud Dialogflow?** I think is expensive. Also the test mode can be improve. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** The use of bots instead of persons, I have not money to pay so many people ... ### 23. Conversational tool which is conversational to use **Rating:** 5.0/5.0 stars **Reviewed by:** Paulson K. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Google Cloud Dialogflow?** Quick setup and easy deployment of chatbots. There is a high amount of flexibility in configuration which is I feel is their primary USP **What do you dislike about Google Cloud Dialogflow?** Nothing in particular. There could be considerations to have competitive pricing to help supports startups and SMBs **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We have automated our customer support activities by interfacing with a chat support infrastructure. This help in improving the turnaround time ### 24. Multi language support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Google Cloud Dialogflow?** Communication can be challenging when we have several offices and remote employees, so I think the ease of use and collaborative environment are great features. **What do you dislike about Google Cloud Dialogflow?** As far as I'm concerned, we will keep using Flow. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** By creating a simple way to manage projects, this helps solve the problem of communicating across teams and understanding the process of requests. ### 25. Premier conversational ai platform for any use case! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Google Cloud Dialogflow?** Google Cloud Dialogflow is one of the easiest conversational platforms to learn, develop, test, and implement with. The platform has a lot of documentation with linked examples and how to's that make building a use case easy to do. You also have an all in one solution where you can design, develop, test, train, and implement from a single pane of glass. Some tools will have you logging into multiple portals and using different screens which creates confusion that is not needed, but Dialogflow doesn't have this experience. Lastly, you are backed by a lot of Google services so this cuts down on standard solutions that are already pre-built for you to use. **What do you dislike about Google Cloud Dialogflow?** I need to go back and look, but the one use case that I didn't push with Dialogflow was an IVR integrated bots. At the time, Dialogflow was behind some of the other solutions but I know they (Google) has started if not made GA a contact center solution that I believe incorporates some advancements. Again, this is an area where I saw a deficiency a while ago, but as far as the platform overall I don't really have any negative comments. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** The platform solves for many use cases. One is the use in enhancing NLU within other chatbots on our enterprise where we are using a different chat provider. In this case, Dialogflow NLP technology is more advanced in parsing and understanding natural language so we have swapped out the acual NLP technology in favor of Google's offering and will most likely replace and refactor the overall chat assistant in future. Other use cases pertain to paid marketing chatbots, voice assistants being deployed in native application use cases, and we are looking at exploring a knowledge management solution that is open to many different channels to use. One key primary area though is in simply providing best in class FAQs for contact center solutions in driving call deflection and reduction of agent time spent on calls. ### 26. gcp dialogflow is cool **Rating:** 4.0/5.0 stars **Reviewed by:** abinas r. | Senior DB Engineer/SRE , Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Google Cloud Dialogflow?** easy and flexible to user with low infor **What do you dislike about Google Cloud Dialogflow?** not easy in terms of managment and admin **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** to have internal bot and autimated messaging platform ### 27. Design your conversational interfaces using Google Cloud Dialogflow **Rating:** 5.0/5.0 stars **Reviewed by:** NARENDRA PAL SINGH R. | PROF., Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Google Cloud Dialogflow?** It has excellent natural language processing (NLP) algorithms for designing chatbots and voice assistants. It is straightforward to use and provides vibrant integration options. **What do you dislike about Google Cloud Dialogflow?** It supports multilingual, but sometimes some organizations require more number of languages support. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It provides an easy interface through which developers can develop conversational interfaces and understand the intent of user queries. ### 28. Simplifying conversational design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Google Cloud Dialogflow?** It's quite easy to configure the basic conversation flows, and then tweak it along the way **What do you dislike about Google Cloud Dialogflow?** Still a limited limited in terms of handling complicated conversations which may cover multiple different topics **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** call deflection ### 29. Tried a couple of times to create conversational flows for chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Google Cloud Dialogflow?** Dialog flow creation is easy to follow and creat **What do you dislike about Google Cloud Dialogflow?** API integration is that great for first time users **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Answered to FAQ quesution from mass knowledge repository ### 30. Dialogflow is a life changer **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Google Cloud Dialogflow?** I like that I can collaborate with other teams on my project **What do you dislike about Google Cloud Dialogflow?** it could be hard to get used to it at first. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** My customers have a better experience with the virtual agent support. ### 31. Great to make a customer service chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** Lorenzo R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Google Cloud Dialogflow?** Very good inference from the example data **What do you dislike about Google Cloud Dialogflow?** Slow interface at times. Some laggy or unresponsive buttons **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Take service order from our customer and inform them about some of our promtions ### 32. Revolutionizing customer interaction. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Google Cloud Dialogflow?** Google cloud Dailogflow reach extend far and wide, it has features are truly vast,it allow you to manage intent and entities. **What do you dislike about Google Cloud Dialogflow?** There is nothing for dislike, however, sometimes users might dislike the complexity and learning curve. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It helps to support multiple languages,also make it an ideal solution for business operating in global market. ### 33. Easy and fast in development powered by one of the best AI. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Google Cloud Dialogflow?** fast and easy development, work on voice and text, can hit cloud function, good integration apart from web. **What do you dislike about Google Cloud Dialogflow?** pricing, analytics dashboard seems little confusing (too much info). **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Helps in replying client FAQ with good human like context thanks to NLP which run under the hood. This helped in more query resolution, my team can focus on other tasks. ### 34. One of the best Chatbot development platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sreyas V. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2022 **What do you like best about Google Cloud Dialogflow?** Google Cloud Dialogflow has one of the best user interfaces and is a very easy and efficient platform to build chatbots from the scratch. It has so many pre-built agents as well as a large set of training phrases which makes chatbot development much easier. **What do you dislike about Google Cloud Dialogflow?** There can be more integrations once the chatbot is ready to be deployed live. Other than this, the platform does not have any other issues in my opinion as it really serves the purpose it is intended for. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We have created a MeetingScheduler chatbot from the scratch and have integrated it with our Robotic Process Automation platform to power up our process efficiency as per the client requirements. ### 35. Good for sample requirement but can't go for expansion **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Google Cloud Dialogflow?** instantly can create intent and can use easily by setting up **What do you dislike about Google Cloud Dialogflow?** this has limitation sometimes catch wrong words and dont work **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** dialogflow basically conversational AI and we used it as a conversational bot for solve queries. ### 36. Dialogflow - Best Chatbot Development Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Talha D. | Data Engineer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Google Cloud Dialogflow?** I am using Google Dialogflow for the last 2 years. I developed multiple chatbots and voice bots using Google Dialogflow. I found this is a very easy-to-learn technology for developing interactive and smart chatbots. The best part of Dialogflow is it's having multiple integrations so that we can easily develop complex chatbots! **What do you dislike about Google Cloud Dialogflow?** I am using Google Dialogflow for the last 2 years. I developed multiple chatbots and voice bots using Google Dialogflow. I did not face any problems while developing the chatbots and IVR (Voice Bot). So no dislikes from my end. I am very much satisfied with Google Dialogflow. **Recommendations to others considering Google Cloud Dialogflow:** If you are an Automation Engineer and want to build interactive and smart chatbots then Google Dialogflow is the best option for it. It's very fast and easy to learn with having lots of integrations! **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I am using Google Dialogflow for the last 2 years. I developed multiple chatbots and voice bots using Google Dialogflow. It's basically used for building complex chatbots and voice bots. I used to develop menu-driven chatbots, speech to text and text to speech conversion bots, voice bots. ### 37. Building a bot? Not a problem **Rating:** 4.5/5.0 stars **Reviewed by:** Aadith V. | W, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Google Cloud Dialogflow?** * Google Dialogflow is the best way to build chatbots. It isn't that complex. Even a first-timer can use it without an issue * It makes things more manageable with the UI. We don't need to do any complex codings to get the flow right. **What do you dislike about Google Cloud Dialogflow?** * There is not much to dislike about Dialogflow. But the input context and output context gets messed up when we decide to change the intent name later * This action also breaks the tree structure, which makes it hard to understand **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** * We're using dialog flow mainly for building chatbots * It's easy to integrate with any platforms * We're currently using Dialogflow on WhatsApp, Messenger, Instagram and even Google Business Manager bots ### 38. Best interactive chatbot platform for building simple to complex platform **Rating:** 5.0/5.0 stars **Reviewed by:** Abhilash S. | Machine Learning Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Google Cloud Dialogflow?** I like the ability to design a bot using both the GUI interface on the website. It is very helpful as I feel more comfortable using the Dialogflow SDK v2 but the tester team can be given selective permission to view and test the changes using the intuitive UI **What do you dislike about Google Cloud Dialogflow?** In my more than 3 years of use, I say this truth that I never came across any issue from Dialogflow. I sometimes faced difficulty but that was only when I was not using the correct alternative already present there. **Recommendations to others considering Google Cloud Dialogflow:** If you are trying out for a bot do give this one a try as you can easily integrate it with other Google services and you can try both the DIalogflow CX(new and advanced) or Dialogflow ES( old and simpler one) for free without buying enterprise version. I too just pay for the hosting on Google CLoud VM as I don't require the enterprise features as of now. So it saves me some bucks **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I mainly design it as my website bot where it could capture user data if the problem is not resolved and schedule an appointment. I found the easy-to-integrate solutions and especially the beta features which still work amazingly for example creating FAQs is now just a CSV upload away. ### 39. Best for Chat Bots **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwin A. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Google Cloud Dialogflow?** - I like how it's easy to use - There is no coding skills required for this - We can simply dive in and start making a flow - We've used it to build bots and manage flows on various platforms **What do you dislike about Google Cloud Dialogflow?** - The user interface can be a little better - It required multiple clicks to get to an intent deep inside - When using for more time, the user interface becomes slow and laggy **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We've used Google Dialog Flow to build various chat bots on multiple platforms like WhatsApp, FaceBook, Instagram, Web Widget, Google Business Messaging and it's the best solution for all. ### 40. Best for making chat bots! **Rating:** 4.0/5.0 stars **Reviewed by:** Fenil R. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Google Cloud Dialogflow?** I love the user interface. It's easy to use and easily understandable. You don't need to be an expert to understand this. Can easily understand by simply playing around with it. **What do you dislike about Google Cloud Dialogflow?** It's pretty hard when we go too deep in intents. For example, when I need to edit 5 intents, which are 3 steps inside, it will take a lot of effort to reach the intents and edit them . **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I'm using Google Cloud Dialog flow manly for building WhatsApp chatbots. Now, we're also using it on other platform chatbots such as Facebook Messenger and Instagram. ### 41. Build your own voice assistant across platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Nibinesh S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2021 **What do you like best about Google Cloud Dialogflow?** Dialogflow has integrations across messaging & communication platforms that make the testing easy! It even has a native integration of a Phone Gateway to play without configuring SIP Accounts! **What do you dislike about Google Cloud Dialogflow?** Phone Gateway is limited to USA & Canada Numbers only, making it hard to connect to other VoIP / SIP Providers than Twilio. If Twilio didn't support your country, it's cumbersome for citizen developers to connect to a VoIP Provider. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** It's part of Google Cloud Suite of Business Application! Google Apps works like a charm when they work together. Build your bot and train it with NLP modules right within the Google Cloud. ### 42. Google Dialogflow Review **Rating:** 5.0/5.0 stars **Reviewed by:** Amrin K. | Backend Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Google Cloud Dialogflow?** Context makes life so much easier for developers as its handled by Dialogflow and need not be explicitly maintained at the backend code. **What do you dislike about Google Cloud Dialogflow?** Limited APIs to work with. For example, there is no API to update Intents rather it has to replaced every time an update is required. **Recommendations to others considering Google Cloud Dialogflow:** Cost effective and easiest UI to work with. The quality of training is the best since it uses Deep learning model in the backend. Context is an excellent feature to control and branch your conversation flow. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Building Chatbots and Voicebots. Context handling by Dialogflow itself is the biggest advantage over other NLPs available. ### 43. Google Dialogflow is a simple solution for chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Google Cloud Dialogflow?** I love how google Dialogflow provides easily implementable integrations with other platforms. It also helps to cut down on server maintenance for homebrewed solutions. **What do you dislike about Google Cloud Dialogflow?** Having back and forth conversations between the agent and the user can be challenging to make natural. **Recommendations to others considering Google Cloud Dialogflow:** The documentation provided by dialogflow is vital to getting the most out of the offered integrations. Additionally, if you need more control over the flow of the conversation, DialogFlow CX is a great option that lets you use state machines for more granular control of the conversation. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I work to create interpersonal communication training scenarios using Dialogflow. When using homemade Dialogue systems servers and regular maintenance is required. This is drastically cut down using Dialogflow. ### 44. Great for web chat **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Google Cloud Dialogflow?** Best intent matching and fastest throughput, and they have an easy way to slap an agent onto a website with a rich custom web chat UI like Botcopy. **What do you dislike about Google Cloud Dialogflow?** Once the bot in Google Dialogflow ES gets very big, you have to know what you're doing with input and output contexts, the learning curve is more complex, but the result, in the end, is more natural and fluid. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** We are making intelligent customer service and FAQ bots for enterprise use-cases. Our software also helps Dialogflow users add their agents to websites. ### 45. Google 'Cloud" Dialogflow **Rating:** 4.0/5.0 stars **Reviewed by:** Divyanshu D. | DEVELOPER, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Google Cloud Dialogflow?** The reliability of Google can support the training of chat-bots for multiple languages. Easy programing, good support and learning channels. User experience keeps improving with the regular updates. Someone at the intermediate level can also deliver good results. **What do you dislike about Google Cloud Dialogflow?** Zero hate towards the dialoge flow. Performs all my jobs as per requirements. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Easy to develop and chatbots for the websites. And train them for quick support for the clients. ### 46. Dialogflow from google: **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Google Cloud Dialogflow?** Google cloud Dialogflow is a comfortable user interface, simpler to code, has Multi-language support. You can create your chat box in very little time, a complete bliss for beginners. Higly recomended. **What do you dislike about Google Cloud Dialogflow?** Nothing to dislike as it serves all the needs, and it gets better with the updates. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** With Dialogflow, we are developing & using chatbots for our company and also for our potential clients, and getting satisfactory results. ### 47. An easy web chat maker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Google Cloud Dialogflow?** Allows to make conversation in multilingual. Best user interface. A best training module. **What do you dislike about Google Cloud Dialogflow?** Able to only process the sentences but can't able to understand. If not designed in right ways it can make blunders. Somewhat costly. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Using NLP as a chatbot helps to resolve many business requirement. ### 48. The Most Swanky & Easy to Use Chatbot Framework **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil K. | Service Delivery Leader - Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Google Cloud Dialogflow?** The one thing that I liked the best about dialogflow is its ability to create intuitive chatbots without having to write codes. It's inherit capability to train the agent based on Machine Learning algo is simply mind blowing. To top it all the FAQ based agents are simply icing on the cake. **What do you dislike about Google Cloud Dialogflow?** It get's a little overwhelming when it comes to creating a google assistant using the chatbot. Hence, a simple approach may be helpful. **Recommendations to others considering Google Cloud Dialogflow:** If you want to create impressive and immersive chatbot experience Google Dialgoflow is the framework that you should work on. Especially for professionals like me who are not too much into coding yet want to create and implement AI based solution with low effort. **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** I am an advanced analytics trainer and consultant not always I have time to answer basic questions of my clients and trainees, unless something is on fire. Hence, I am developing multiple bots to help analytics related questions or simple FAQ based agents to tackle few queries and situations on my behlaf. ### 49. Easy to use great potential **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Google Cloud Dialogflow?** Dialogflow allows you to create a Chabot in just minutes, and then integrate it into a large number of platforms such as WEB, Facebook, Telegram, Whatsapp, etc. **What do you dislike about Google Cloud Dialogflow?** It takes a little more help, need read, and test the examples to understand dialogflow **Recommendations to others considering Google Cloud Dialogflow:** It takes a bit of time to understand the starboard, you have to read a bit your documents and examples **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Dialogflow has allowed me to develop a chatbot that understands the language of people, giving intelligent answers, so it takes me away from having to have a person attending a chat, that is very money saving, in addition to allowing me to have the chat open. 24 hours, and on different platforms ### 50. Customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela S. | Process Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Google Cloud Dialogflow?** It is great to grammar corection to make more clear mesage from both, customer and agent **What do you dislike about Google Cloud Dialogflow?** until now i haven't use it that much, i only see benefits by now **What problems is Google Cloud Dialogflow solving and how is that benefiting you?** Chats from our customers in the public and privated site ## Google Cloud Dialogflow Discussions - [What is Google Cloud Dialogflow used for?](https://www.g2.com/discussions/what-is-google-cloud-dialogflow-used-for) - 2 comments - [Is Dialogflow safe?](https://www.g2.com/discussions/is-dialogflow-safe) - 1 comment - [Is Google Dialogflow free?](https://www.g2.com/discussions/is-google-dialogflow-free) - 1 comment - [View Google Cloud Dialogflow pricing details and edition comparison](https://www.g2.com/products/google-cloud-dialogflow/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+10%3A25%3A35+-0500&secure%5Bsession_id%5D=e95c2d2e-5584-457c-a51f-a2579937fc00&secure%5Btoken%5D=216a068db8df37be8a78cd8e9043d85d3e1420a56f05a1060ed6d01ea229b4e4&format=llm_user) ## Google Cloud Dialogflow Integrations - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) ## Google Cloud Dialogflow Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Compatibility** - Federated Search - File Types - Global Language Support **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Functionality** - Personalization - Search Analytics - Integrations **Learning** - User Interaction Learning - Error Learning **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Google Cloud Dialogflow Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Amazon Lex](https://www.g2.com/products/amazon-lex/reviews) - 4.2/5.0 (39 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)