--- title: Google Cloud Dialogflow Reviews meta\_title: 'Google Cloud Dialogflow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Google Cloud Dialogflow works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # Google Cloud Dialogflow Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Google Cloud Dialogflow but has limited features. Are you part of the Google Cloud Dialogflow team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard). * * * Seller [Google](https://www.g2.com/sellers/google) Discussions [Google Cloud Dialogflow Community](https://www.g2.com/products/google-cloud-dialogflow/discuss) Solution Type All-in-One Overview by Alena Ageeva Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months [ View More Pricing Information ](https://www.g2.com/products/google-cloud-dialogflow/pricing) ## Top-Rated Alternatives [ ![Kore.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ ![Amazon Lex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amazon Lex") Amazon Lex 4.2/5(43) ](https://www.g2.com/products/amazon-lex/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/google-cloud-dialogflow/competitors/alternatives) ## Google Cloud Dialogflow Integrations (4) What do users say about integrations? Verified by Google Cloud Dialogflow [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") intalk.io ](https://www.g2.com/products/intalk-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Keum.ai ](https://www.g2.com/products/keum-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pega Platform ](https://www.g2.com/products/pega-platform/reviews) Show More PJ Pradeep J. Small-Business (50 or fewer emp.) 3/7/2024 "Natural Language Processing" 3/5 What do you like best about Google Cloud Dialogflow? \Emphasize the effectiveness of Dialogflow's natural language processing capabilities. Discuss how well it understands and processes user input, allowing for the creation of intelligent and context-aware conversational agents.\ Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? Limited Customization in Pre-built Agents. While pre-built agents can be helpful for quick development, some users have mentioned limitations in customization. Advanced users may find certain constraints in tailoring the pre-built agents to highly specific use cases. Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? Integration with Backend Systems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/7/2024 "Google Cloud Dialogflow Review" 3/5 What do you like best about Google Cloud Dialogflow? Google Cloud Dialogflow is a versatile conversational AI platform. Its seemless integrations and comprehensive analytics make it easy for developers to create natural and engaging conversational experiences across multiple channels. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? Its advance features are kind of costly and limited customization. Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? Helping in Project Development and Learning Conversational AI Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Debjyoti S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Debjyoti S.") DS Debjyoti S. Lead Data Scientist Consulting Enterprise (\> 1000 emp.) 7/17/2023 "Build Chatbots using GCP Dialogflow" 3/5 What do you like best about Google Cloud Dialogflow? The interface to configure intents and utterances. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? Uploading Utterance from external files such as MS Excel Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? It is providing a platform for organization to build NLP Chatbots with ease and deploy into various channels such as Teams, Facebook,etc Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/26/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 6/2/2023 "Good for sample requirement but can't go for expansion" 3/5 What do you like best about Google Cloud Dialogflow? instantly can create intent and can use easily by setting up Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? this has limitation sometimes catch wrong words and dont work Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? dialogflow basically conversational AI and we used it as a conversational bot for solve queries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 7/28/2020 "A perfect option for chat bot without agent support" 3/5 What do you like best about Google Cloud Dialogflow? Easy bot builder,FAQ can be easily extracted even from a web page Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? No ability for connectIng to a live agent Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? Support related queries and helping clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") GA Verified User in Accounting Enterprise (\> 1000 emp.) 4/11/2019 "First time user experience is a steep learning curve" 2.5/5 What do you like best about Google Cloud Dialogflow? The power to build is great. The potential is enormous. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? Getting started remains challenging and there are not enough templates that allow one to get started. Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? Attempting to create a chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Stephanie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie J.") SJ Stephanie J. Teacher Education Management Enterprise (\> 1000 emp.) 7/30/2018 "Dialogflow" 3/5 What do you like best about Google Cloud Dialogflow? How it works with all voice interface platforms, including Google Assistant, Amazon Alexa and Facebook Messenger. Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? The web interface is a little bit slow. It would be a bit helpful to see not only the top detect Intent result. Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? It is very usefull to create chatbots, and it works well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Paula Andrea A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula Andrea A.") PA Paula Andrea A. Small-Business (50 or fewer emp.) 7/30/2018 "Quality" 3/5 What do you like best about Google Cloud Dialogflow? It is very easy to use and th plaform is fast Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? They offer another programs from google clould which sometimes are anoying. Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? It is very usefull to create chatbots, and it works well Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") GI Verified User in Internet Enterprise (\> 1000 emp.) 7/27/2018 "Developer perspective on DialogFlow" 3/5 What do you like best about Google Cloud Dialogflow? - Access to Strong NLP technology of Google - Many one click integrations Review collected by and hosted on G2.com. What do you dislike about Google Cloud Dialogflow? - Lot of plumbing is looking daunting to average IT Developer - Expected a lot less manual training - Expected a system that pulled intelligence from documents by itself Review collected by and hosted on G2.com. What problems is Google Cloud Dialogflow solving and how is that benefiting you? - Automate mundane tasks - Search document troves with NLP Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Google Cloud Dialogflow? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Google Cloud Dialogflow ](https://www.g2.com/products/google-cloud-dialogflow/discussions/new) GU Guest User • Last activity over 2 years ago What is Google Cloud Dialogflow used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-google-cloud-dialogflow-used-for) GU Guest User What improvements do you think Google Cloud Dialogflow needs to better serve AI chatbot development? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-do-you-think-google-cloud-dialogflow-needs-to-better-serve-ai-chatbot-development) [ View all Discussions ](https://www.g2.com/products/google-cloud-dialogflow/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/google-cloud-dialogflow/pricing) Google Cloud Dialogflow Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-lex.jpg "Product Avatar Image") Lex 4.2/5(43) [ Compare Now ](https://www.g2.com/compare/amazon-lex-vs-google-cloud-dialogflow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f176b4154a751d10150daa67a57b7dc5/azure-bot-service.jpg "Product Avatar Image") Azure Bot Service 4/5(16) [ Compare Now ](https://www.g2.com/compare/azure-bot-service-vs-google-cloud-dialogflow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd674051aa4dc7d0dfc8b7737b799e0b/aws-chatbot.jpg "Product Avatar Image") AWS Chatbot 4.2/5(13) [ Compare Now ](https://www.g2.com/compare/aws-chatbot-vs-google-cloud-dialogflow) ##### ##### Google Cloud Dialogflow Features Compatibility Federated Search File Types Global Language Support Search Queries Typo Tolerance Faceted Search Synonyms Functionality Personalization Search Analytics Integrations Content Generation Content Accuracy [ View More Features ](https://www.g2.com/products/google-cloud-dialogflow/features) ##### Categories on G2 [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Which contact center payments solutions reduce setup burden and agent training without complexity?](https://www.g2.com/discussions/which-contact-center-payments-solutions-reduce-setup-burden-and-agent-training-without-complexity)[What is the best job shop management software for a small custom machine shop that needs quoting, scheduling and job tracking without months of implementation overhead?](https://www.g2.com/discussions/what-is-the-best-job-shop-management-software-for-a-small-custom-machine-shop-that-needs-quoting-scheduling-and-job-tracking-without-months-of-implementation-overhead)[Top-rated supplier risk management tools](https://www.g2.com/discussions/top-rated-supplier-risk-management-tools) [Which AR content management systems are most trusted by interior designers based on user reviews?](https://www.g2.com/discussions/which-ar-content-management-systems-are-most-trusted-by-interior-designers-based-on-user-reviews)[Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?](https://www.g2.com/discussions/which-education-hr-software-offers-intuitive-interfaces-that-faculty-members-can-navigate-without-it-training-or-ongoing-support)[Pros and Cons Details](https://www.g2.com/products/google-cloud-dialogflow/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)