--- title: Google Cloud Agent Assist Reviews meta_title: 'Google Cloud Agent Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 76 reviews by the users' company size, role or industry to find out how Google Cloud Agent Assist works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 76 scale: '5' date_modified: '2026-07-21' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Google Cloud Agent Assist Reviews **Vendor:** Google **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 76 ## About Google Cloud Agent Assist Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. ## Google Cloud Agent Assist Pros & Cons **What users like:** - Users enjoy the **effective communication improvement** offered by Google Cloud Agent Assist, facilitating easier interactions with clients. (4 reviews) - Users find the **ease of use** of Google Cloud Agent Assist invaluable for integrating into daily operations effortlessly. (4 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and customer support efficiency. (2 reviews) - Users commend the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer interactions and service quality. (2 reviews) - Users commend the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows and boosting efficiency. (2 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing agent efficiency and customer support quality. (2 reviews) - Implementation Ease (2 reviews) - Integrations (2 reviews) - Real-time Monitoring (2 reviews) - Time-saving (2 reviews) **What users dislike:** - Users feel the **cost is high** initially, making it challenging for new businesses to adopt effectively. (3 reviews) - Users find Google Cloud Agent Assist **expensive** , especially for new businesses, despite its impressive features. (3 reviews) - Users find the AI to be **inconsistent in answers** , preferring human interaction over the limitations of the technology. (2 reviews) - Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time. (2 reviews) - Users find **integration issues** prevalent, needing more technical expertise and time for effective configuration and setup. (2 reviews) - Users find the **learning curve steep** due to overwhelming features and inadequate explanations, complicating implementation. (2 reviews) - Limited Customization (2 reviews) - Unclear Understanding (2 reviews) - Complexity (1 reviews) - Users note the **high cost** of Google Cloud Agent Assist compared to other available solutions. (1 reviews) ## Google Cloud Agent Assist Reviews ### 1. Google Agent Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | GIS- Database Technical Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Google Cloud Agent Assist?** Let me.talk directly to without wasting effort to search for an advance analytics requires can direct me to the right source. It takes a while to get advance answers sorted out.. **What do you dislike about Google Cloud Agent Assist?** Getting advance answers , cannot answer programming output. Needs more AI input.. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Understanding open stack and cloud technology. Gives detail on various open stack platforms. ### 2. Blown away with the adaptability of the platform and improvement in our team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** The platform listens and learns about our organization and has tailored responses and prompts to feel like it's made just for our team. **What do you dislike about Google Cloud Agent Assist?** Can be lost in the overall Google Cloud shuffle, I wish this was it's own stand-alone company so we don't have to negotiate and work with Google. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improving the time and effeciency of our call center team. ### 3. Best software easy convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek B. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** best nd best , we get guidance very properly **What do you dislike about Google Cloud Agent Assist?** nothing as such , no compalintsas of now **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** easy assist nd guidance ### 4. Customer's agent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gayathri M. | Freelance recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Google Cloud Agent Assist?** It provides precised significant response based on the customer interaction, which can nurture the customer satisfaction and it also provides a feasible solution for the customer's queries. **What do you dislike about Google Cloud Agent Assist?** Security apprehensions, Complex pricing dynamics and Limited support offerings are the downside of the Google cloud agent assist. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Critical management service and versatility in service offerings. ### 5. For Guest user **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Associate software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Google cloud agent Assist intreaction helps you to engage with customer in realtime and help you build your relation with customer Good **What do you dislike about Google Cloud Agent Assist?** Sometimes it didn't understand the quary and we don't get the exact result. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It will help you to intracted with customer, chatbot will answer the quires of customer ### 6. Great potential Ai tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist integrates seamlessly with existing knowledge bases, allowing agents to access relevant information without disrupting the flow of conversation. It uses natural Language processing and understands the context of interaction to generate suggestions. The AI learns from past interactions and adapts. **What do you dislike about Google Cloud Agent Assist?** The tool may sometimes provide inaccurate or irrelevant suggestions, and Integrating Agent Assist into existing workflows can be resource-intensive, particularly for organizations with complex systems​. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Providing real-time suggestions and access to relevant information, Agent Assist helps me to getting agents response inquiries more quickly, reducing wait times vs traditional means ### 7. Real-Time, Easy to Use, Scalable tool to enhance customer service interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** It provides best suggestions based on the conversation. If we are unable to handle the query, agent assist ensures a smooth transition and help us to resolve the issue more efficiently. Also it's very easy to use, scale with the needs of growing business. **What do you dislike about Google Cloud Agent Assist?** It's a bit costly for a startup or small scale business. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes my work easy and provides the best suggestions during the peak time as it can handle high volume. Also it provides more accurate results within seconds which improves overall customer satisfaction. ### 8. Google AI Powered Agent Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Sweta P. | Senior Executive Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Google Cloud Agent Assist?** Knowledge base Suggestion Smart Reply Suggestion Reduced search time Consistent Quality **What do you dislike about Google Cloud Agent Assist?** Over reliance on AI Potential for inaccurate information Integration Complexity Data quality Ongoing maintenance **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Simplify management Enhance visibility Improve security Optimize costs ### 9. FEEDBACK **Rating:** 4.5/5.0 stars **Reviewed by:** Saloni P. | Specialist 2, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Google Cloud Agent Assist?** It improves customer relationships by empowering human agents with AI-powered conversations and a central. **What do you dislike about Google Cloud Agent Assist?** The team can work on more feature to be added **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Agent Assist improves customer relationships by empowering human agents with AI-powered conversations and a central. ### 10. Very likely to implent in the near future **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel Roberto V. | Desarrollador y dueño, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Google Cloud Agent Assist?** Sentimental analysis is a must in help desk conversations **What do you dislike about Google Cloud Agent Assist?** It's one of these tools that if you dont know it exist, you don't know you need it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Insights in what my customers want according to the input I got from the software I implement for them ### 11. Google AI — life changer!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Amir K. | Senior Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Google Cloud Agent Assist?** It's easy to use and understand commands effectively. **What do you dislike about Google Cloud Agent Assist?** Nothing as such. Overall I like this solution. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Cloud AI is helping me integrate it's solutions in my pet chatbot project. ### 12. Google Cloud Agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish S. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** Which helps in businesses and provides suggestion to human agents in customer conversation. **What do you dislike about Google Cloud Agent Assist?** As of now, I am still exploring and finding it very exicitng. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Real time insights and recommendation over phone call or chat which reduces human intervention. ### 13. Really helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Yukari H. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Google Cloud Agent Assist?** What standsout the most to me is the integreation with multiple communication channels. **What do you dislike about Google Cloud Agent Assist?** No complains, I think it's good as is, for mw. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** the ease of finding information with quick responses ### 14. Google Could Agent Assist is very easy to use and does exactly what it sets out to do **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Diego C. | Recruiting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** provides real-time assistance to customer care representatives **What do you dislike about Google Cloud Agent Assist?** no complaints. This program works exactly as advertised **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Costumer complaints. Agent Assist provides suggestions based on uploaded data, such as conversation transcripts or knowledge bases. ### 15. one of the Best AI agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ishant S. | Cloud Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** It's very easy to use & it ease the work **What do you dislike about Google Cloud Agent Assist?** Everything is good it just take some time in implementation **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It help to generate automatic reply as per the conversation ### 16. Very intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Google Cloud Agent Assist?** It's very helpful in assist the user to explore new feature of the cloud services. **What do you dislike about Google Cloud Agent Assist?** I cannot recall something I dislike about the product that means the product is so good at what it does. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Help me find and learn how use certain feature of the cloud service ### 17. We have a special AI division at our company. Cloud Agent assist is helping us for our D2C business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** The recommend given by agent to send to custmers as per the questions. **What do you dislike about Google Cloud Agent Assist?** I did not dislike anything about Google Cloud Agent Assist. It's working really well for me. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improving our customer calling with the recommendations, transcribing it to improve our knowledge base and seamlessl integration with our existing knowlegde base. ### 18. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** The product provides an ease of implementation for beginners like me. **What do you dislike about Google Cloud Agent Assist?** As of now, I do not find anything bad with the product. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The most important problem that it is solving is reducing the complexity to work with chatbots. ### 19. PowerFul AI tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** It Suggest article to agents during live chats reduces time for searching solutions. **What do you dislike about Google Cloud Agent Assist?** Google Cloud Agent Assist depends on training data. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Consistent response, reduces search time and helps in no time. ### 20. Rapid response system **Rating:** 5.0/5.0 stars **Reviewed by:** Bahar T. | Research and development engineer, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Google Cloud Agent Assist?** I provide a short conversation with ready-made answers. **What do you dislike about Google Cloud Agent Assist?** There's nothing I don't like about the app. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** To resolve customer issues quickly, I provide them with ready-to-send responses. ### 21. Using Google Cloud Agent Assist has made our customer service much better. **Rating:** 4.0/5.0 stars **Reviewed by:** Bereket T. | Founder & Web/Graphics Designer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Google Cloud Agent Assist?** I find Agent Assist to be an easy-to-use tool that helps improve agent efficiency. Real-time data and suggestions based on the conversation empower agents to resolve customer issues faster. **What do you dislike about Google Cloud Agent Assist?** its relatively high cost. I find it expensive compared to alternative solutions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it gave me real-time AI-powered suggestions and insights during customer interactions. ### 22. Great tool offrered by Google **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent assist is very complete and lots of tools to help. **What do you dislike about Google Cloud Agent Assist?** The main downside is that there's a lot of information, so it takes time to familiarize yourself with the platform. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** We need some support with after sales questions and reviews. Thanks to this assistant, it's helping us. ### 23. skills to support your human employees' real-time client response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Google Cloud Agent Assist?** It has a number of capabilities to assist your human workers in reacting to customers in real time during a chat. **What do you dislike about Google Cloud Agent Assist?** GCP is a smaller global player than industry titans like AWS, with fewer data centers situated in specific geographical areas. This may have an impact on users' latency and performance in specific areas. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Machine learning technology is used by Agent Assist to offer recommendations to your human agents during a client engagement. ### 24. Bad agent **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Google Cloud Agent Assist?** That they have the feature available to you. **What do you dislike about Google Cloud Agent Assist?** Almost everything. It is clunky and does not learn well. It also comes with a very bad bias. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It isn't really helping till the third or fourth query. ### 25. Cloud service review **Rating:** 3.5/5.0 stars **Reviewed by:** Warren P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** It's AI technology makes things easy to setup. You can access it any were in the world. **What do you dislike about Google Cloud Agent Assist?** Time it takes to load information and to upload info. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes analyzing quick and easy. ### 26. Product Information & Reviews for Google Cloud Agent Assist **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham p. | Teaching Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Google Cloud Agent Assist?** 1) Agent Assist is a simple to use and set up a solution that uses AI and workflows to improve the efficiency of every agent through intelligent advice. 2) Quick Response. 3) Suggestions are suited to your specific business needs because they are based on your own provided data. **What do you dislike about Google Cloud Agent Assist?** 1) Pricing is high. 2)Sometime AI-powered chat assistant does not resolve our query properly. **Recommendations to others considering Google Cloud Agent Assist:** Google Cloud Agent is an efficient way to resolve user queries. I will definitely recommend google cloud agent assist. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Problems that i am solving with Google Cloud Agent Assist 1) Suggestions are suited to your specific business needs because they are based on your own provided data. Benefits 1)It reduces the human interaction with the client. So it is helping in customer support. ## Google Cloud Agent Assist Discussions - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) - [View Google Cloud Agent Assist pricing details and edition comparison](https://www.g2.com/products/google-cloud-agent-assist/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+10%3A37%3A00+-0500&secure%5Bsession_id%5D=bb204daa-4537-4299-8a4d-7a565122a70e&secure%5Btoken%5D=b9556453e328058e3f3df1ab86c78a5689d47dbd54241a0f3712dd1231151e3e&format=llm_user) ## Google Cloud Agent Assist Integrations - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Visual Studio](https://www.g2.com/products/visual-studio/reviews) ## Google Cloud Agent Assist Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Google Cloud Agent Assist Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)