--- title: Google Cloud Agent Assist Reviews meta_title: 'Google Cloud Agent Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 78 reviews by the users' company size, role or industry to find out how Google Cloud Agent Assist works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 78 scale: '5' date_modified: '2026-07-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Google Cloud Agent Assist Reviews **Vendor:** Google **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 78 ## About Google Cloud Agent Assist Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. ## Google Cloud Agent Assist Pros & Cons **What users like:** - Users enjoy the **effective communication improvement** offered by Google Cloud Agent Assist, facilitating easier interactions with clients. (4 reviews) - Users find the **ease of use** of Google Cloud Agent Assist invaluable for integrating into daily operations effortlessly. (4 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and customer support efficiency. (2 reviews) - Users commend the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer interactions and service quality. (2 reviews) - Users commend the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows and boosting efficiency. (2 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing agent efficiency and customer support quality. (2 reviews) - Implementation Ease (2 reviews) - Integrations (2 reviews) - Real-time Monitoring (2 reviews) - Time-saving (2 reviews) **What users dislike:** - Users feel the **cost is high** initially, making it challenging for new businesses to adopt effectively. (3 reviews) - Users find Google Cloud Agent Assist **expensive** , especially for new businesses, despite its impressive features. (3 reviews) - Users find the AI to be **inconsistent in answers** , preferring human interaction over the limitations of the technology. (2 reviews) - Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time. (2 reviews) - Users find **integration issues** prevalent, needing more technical expertise and time for effective configuration and setup. (2 reviews) - Users find the **learning curve steep** due to overwhelming features and inadequate explanations, complicating implementation. (2 reviews) - Limited Customization (2 reviews) - Unclear Understanding (2 reviews) - Complexity (1 reviews) - Users note the **high cost** of Google Cloud Agent Assist compared to other available solutions. (1 reviews) ## Google Cloud Agent Assist Reviews ### 1. Faster, More Consistent Customer Support With Google Cloud Agent Assist **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny F. | Automatization Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best about Google Cloud Agent Assist is how it helps customer service teams respond faster and more consistently. It can provide real-time suggestions, surface relevant information, summarize conversations, and reduce the amount of manual work agents need to do. This improves efficiency, shortens response times, and helps deliver a better customer experience. **What do you dislike about Google Cloud Agent Assist?** What I dislike most about Google Cloud Agent Assist is that the autocomplete feature can sometimes generate excessive code or suggestions that are unrelated to what I am currently working on. Instead of speeding up the process, I may have to review, remove, or correct the unnecessary content, which can be time-consuming. More accurate, context-aware suggestions and better control over the amount of generated code would make the experience more efficient. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps me solve coding problems by suggesting code, completing repetitive sections, and helping me identify possible fixes more quickly. This benefits me by reducing the time I spend searching through documentation, speeding up development, and helping me work through unfamiliar code or technical issues more efficiently. ### 2. Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Kourosh R. | Senior Finance and Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best about Google Cloud Agent Assist is that it actually feels useful in real customer support situations. It helps agents find the right information faster, gives helpful suggestions during conversations, and makes the overall process feel smoother without completely taking over the human side of the support. The interface is pretty easy to work with once everything is set up, and the integrations with knowledge bases and contact center tools make it more valuable. I also like that the AI can improve consistency across the team and reduce the time agents spend searching for answers. Of course, the value depends on having good data and a proper setup, but when it is implemented well, it can save time, improve service quality, and create a solid return on investment. **What do you dislike about Google Cloud Agent Assist?** What I dislike is that the setup can feel a little complex at first, and the quality of the AI suggestions depends heavily on how clean and organized your knowledge base is. It can be very helpful, but it takes some effort to get the best results. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps agents find the right information faster during customer conversations. It saves time, improves consistency, and makes it easier to give customers quicker and better answers ### 3. Real-Time AI Suggestions That Boost Support Speed and Accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammed A. | Technical Project Manager , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Google Cloud Agent Assist?** We have been evaluating Google Cloud Agent Assist for CargoX, our logistics platform, and our initial experience has been positive. The AI-powered suggestions and knowledge assistance help agents respond more consistently, while the Google Cloud ecosystem makes integration straightforward. Even with limited usage, the platform appears scalable and well-suited for growing customer support operations. **What do you dislike about Google Cloud Agent Assist?** Since our usage is still limited, we haven't encountered major issues yet. However, the initial configuration and customization require technical expertise, and it would be helpful to have more industry-specific templates for logistics and freight operations. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Our goal is to improve the consistency and speed of customer support for CargoX. Although we are still in the evaluation phase, Agent Assist shows strong potential to help our support team access relevant information faster, reduce response times, and deliver a better customer experience as our platform continues to grow. ### 4. Context-Savvy Assistance with Spot-On Knowledge Base Matches **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah U. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** It excels at understanding the context of conversations and consistently finds the right knowledge base article. It also comes up with smart replies, which makes it especially helpful when I need quick assistance. **What do you dislike about Google Cloud Agent Assist?** At times, the complications and misunderstandings end up outweighing the benefits. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It provides real-time assistance by suggesting responses, relevant articles, or possible solutions. It also integrates smoothly with our existing customer service platforms and CRM tools, which makes it straightforward to implement without causing major disruptions to our workflows. It adapts quickly to different types of inquiries and, as it handles more interactions, it continues to improve by offering smarter suggestions over time. Overall, it has proven to be a valuable tool for customer service teams, especially for managing high volumes of inquiries efficiently. The real-time assistance is particularly useful in day-to-day operations, and it’s a tool we rely on often. ### 5. Real-Time Suggestions That Speed Up Customer Chats and Agent Ramp-Up **Rating:** 4.0/5.0 stars **Reviewed by:** Musa A. | Full Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best is how google cloud agent assist gives agent real-time suggestions during customer chats. It pulls up relevant answer and knowledge base articles instantly, so we don't have to search manually this cuts responds time and makes new agent ramp up much faster **What do you dislike about Google Cloud Agent Assist?** The initial setup and integration with our existing system took some time it also requires proper training for agent to fully understand how to use the suggestion effectively without relying on them too much **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google cloud agent assist solving the problem of slow customer responds time. By providing agent with real-time suggestions and relevant knowledge base on article, our team can answer questions much faster this has improved customer satisfaction and allowed new agent to get up to speed without weeks of training ### 6. Powerful co-pilot for customer service, but requires a solid knowledge base and guided adoption **Rating:** 3.0/5.0 stars **Reviewed by:** Giacomo D. | Consulente Qualità ISO/IEC 17025 e ISO 9001, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Google Cloud Agent Assist?** What I find most fascinating about Google Cloud Agent Assist is the way it redefines the role of technology in customer service: it does not aim to replace the human, but to enhance it, reducing the friction of operational bureaucracy. If I had to point out the most successful aspects, I would choose these. The drastic reduction of the "cognitive load" for the operator: instead of forcing a person to frantically search for a procedure among a thousand browser tabs or PDF manuals while the customer is on the phone, the AI does the heavy lifting in the background. It brings the correct answer or internal guideline (Knowledge Assist) to the screen exactly when needed. This way, the operator can focus on empathy and problem-solving, rather than document searching. The automation of post-call work (After-Call Work): anyone who has worked in a customer center knows how burdensome it is to manually summarize each interaction in the CRM. The fact that Gemini models instantly generate a structured, objective, and categorized summary of the conversation not only saves precious minutes on each call but also helps maintain clean and standardized data for the company. The fluidity of live transcription combined with sentiment: seeing audio transform into text in real-time, with the AI capturing nuances and suggesting the most suitable response to the customer's tone, is a great example of how technology can act as a discreet but extremely effective "copilot." **What do you dislike about Google Cloud Agent Assist?** Although it is an extremely powerful tool, when looking at Google Cloud Agent Assist with a critical eye, some complex aspects or points of attention emerge that can turn into real challenges. The first concerns the dependence on the quality of the Knowledge Base: Agent Assist is only as effective as the documents provided to it. If internal manuals, company procedures, or FAQs are outdated, contradictory, or poorly written, the AI will end up offering inaccurate or even misleading suggestions. Consequently, there is a continuous need for "cleaning," updating, and governance of the content upstream, and this responsibility falls entirely on the company. A second point is the management of cultural nuances and dialects in live audio. Even though speech-to-text transcription models have greatly improved, they can struggle in real-time calls with strong regional accents, background noise, or very specific slang expressions. If the initial transcription misses a step or misinterprets a word, the subsequent AI suggestions risk going in the wrong direction. Finally, there is the "adoption curve" for operators. Introducing Agent Assist means changing the way people work and, especially at the beginning, a screen that continuously updates with suggestions, summaries, and pop-ups can be overwhelming or distracting. The human operator must learn to use the tool and trust its inputs, without becoming passively dependent on it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The problem: at the end of each interaction, the operator has to spend several minutes manually writing a summary in the CRM (like Salesforce or Zendesk) to document the reason for the call, the solution adopted, and the next steps. How it helps: as soon as the chat or phone call ends, Agent Assist uses Gemini generative models to instantly create a structured and objective summary of the interaction. The operator only needs to verify the content and save it in the CRM with a click, reducing stress and freeing up time to handle the next call. ### 7. Real-Time Agent Support That Speeds Resolutions and Cuts After-Call Work **Rating:** 5.0/5.0 stars **Reviewed by:** Deva S. | Admin, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Google Cloud Agent Assist?** What I find most compelling about Google Cloud Agent Assist is how it focuses on helping human agents in real time rather than trying to replace them. A few standout capabilities are: Real-time assistance: It can listen to or analyze customer conversations as they happen and surface relevant knowledge base articles, troubleshooting steps, or policy documents, reducing the time agents spend searching for information. Conversation summarization: Automatically generating summaries of customer interactions saves agents time on after-call work and helps ensure consistency. Smart recommendations: It can suggest next-best actions, responses, or workflows based on the context of the conversation, which is especially useful for new agents. Knowledge search powered by AI: Instead of relying on exact keyword matches, it uses natural language understanding to retrieve relevant information, making internal documentation much easier to use. Quality and compliance support: Supervisors can use AI-generated insights, sentiment analysis, and conversation analytics to identify coaching opportunities and monitor compliance. Integration with contact center platforms: It works with Google's contact center offerings and integrates with various CRM and customer service systems, making it easier to fit into existing support workflows. One limitation to keep in mind is that Agent Assist performs best when it's backed by well-maintained knowledge articles and properly configured workflows. If an organization's documentation is outdated or incomplete, the AI's recommendations will reflect that. Overall, the combination of real-time knowledge retrieval, automatic summarization, and context-aware recommendations is what makes Google Cloud Agent Assist particularly valuable. It helps agents resolve customer issues faster while reducing repetitive work and improving consistency. **What do you dislike about Google Cloud Agent Assist?** One area that could be improved is the initial setup and ongoing maintenance. Agent Assist delivers the best results when knowledge bases are well-structured and regularly updated, which can require significant effort. The quality of AI suggestions is highly dependent on the accuracy of the underlying content. Additionally, customization and integration with existing systems may require technical expertise, and organizations with complex workflows may need time to fine-tune the solution. Improving out-of-the-box customization and reducing implementation complexity would make the product even more accessible. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps solve the challenge of providing agents with the right information at the right time. By surfacing relevant knowledge articles, suggesting responses, and generating conversation summaries in real time, it reduces the time spent searching for information and completing post-call documentation. This leads to faster issue resolution, improved customer satisfaction, more consistent support quality, and allows agents to focus more on the customer rather than administrative tasks. ### 8. Great Real-Time Agent Support, But Knowledge and Setup Take Work **Rating:** 3.5/5.0 stars **Reviewed by:** Grzegorz K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I find most compelling about Google Cloud Agent Assist is the way it reduces an agent's cognitive load during customer conversations. Rather than acting as a chatbot that replaces people, it functions as a real-time assistant that helps human agents work faster and more consistently. **What do you dislike about Google Cloud Agent Assist?** While Google Cloud Agent Assist is a strong platform, there are several trade-offs and limitations that organizations commonly encounter: Knowledge quality is the biggest bottleneck. Agent Assist is only as good as the documentation it can access. If the knowledge base is outdated, incomplete, or inconsistent, the suggestions won't be very helpful. Implementation can be complex. Getting value from the product often requires integrating it with contact center platforms, CRMs, knowledge management systems, and existing workflows. The technical setup and ongoing maintenance can be substantial. Customization requires expertise. Organizations frequently need to tune knowledge sources, prompts, routing, and evaluation metrics to achieve consistently good results. This often requires specialized skills. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps solve the problem of agents having to search through multiple systems or lengthy documentation while assisting customers. By providing relevant knowledge, suggested responses, and conversation summaries in real time, it reduces the time spent looking for information and handling after-call work. ### 9. Helpful Real-Time Support, but Setup Could Be Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad S. | Growth Markting Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about Google Cloud Agent Assist?** What I like most is the real-time AI assistance without disrupting the agent’s workflow. The interface is clear, integrations with Google Cloud are smooth, and relevant information appears quickly. Setup required some effort, but the support was helpful, and the time saved makes the investment worthwhile. **What do you dislike about Google Cloud Agent Assist?** The initial setup and integration can be complex, especially for teams without strong Google Cloud experience. The interface can also feel overwhelming, and some AI suggestions are occasionally generic or not fully relevant. Pricing is difficult to estimate in advance, and clearer onboarding guidance would improve the overall experience. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps reduce the time agents spend searching for information and deciding how to respond. It provides real-time suggestions, relevant knowledge, and conversation guidance, which improves response speed and consistency. This helps our team handle more customer requests with fewer errors and less training time. ### 10. Real-Time Assistance That keeps Customer Conversations on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry M. | Executive Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What is most helpful about Google Cloud Agent Assist is I can get real time assistance while I am connected with our customers if I need it. I can summarize what my customer is wanting to make sure I understand completely. This is very helpful to make sure everyone is on the same page. **What do you dislike about Google Cloud Agent Assist?** What I dislike about Google Cloud Agent Assist is sometimes the information is incomplete or inconsistent. I have to correct what is being provided sometimes to get the answer I am searching for. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist solves the problem of having to take the time to research what a customer is asking and provides quick information. This saves valuable time and allows instant replies to customers instead of having to get back to them later. ### 11. A Brilliant Real-Time Co-Pilot That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** peter t. | Technical Resources Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist acts as a brilliant real-time co-pilot. It instantly delivers smart replies and documentation to live agents, automates post-call summaries, and slashes customer handling times **What do you dislike about Google Cloud Agent Assist?** Google Cloud Agent Assist requires complex initial configuration and high-quality training data to work effectively. It can occasionally surface irrelevant suggestions if context shifts quickly, and its advanced features can get expensive for smaller contact centres scaling up their operations. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist ends my frustrating database searches by instantly popping up answers. It eliminates tedious post-call logging with automated summaries and stops awkward silences using smart replies. Ultimately, it lowers my daily stress and lets me focus on helping customers. ### 12. Fast, Rule-Based Answers and Step-by-Step Guidance for Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Blessing M. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** It gives agents quick responses based on business rules. It can search company documents to provide exact answers to difficult customer questions, and it also guides agents step by step during live chats to help close deals or resolve issues. **What do you dislike about Google Cloud Agent Assist?** It can be tough if you’re not used to services like Google Cloud tools. Also, since it’s an AI system, it relies on the answers and documents you feed into it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It helps address operational and financial challenges by targeting inefficiencies in agent performance, customer satisfaction, and data management. It reduces after-call work and cuts training expenses. ### 13. Easy to Use and Makes My Day More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Kate B. | Hybrid Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Google Cloud Agent Assist?** it is easy to use and helpful on the day to day **What do you dislike about Google Cloud Agent Assist?** It helps me maximize my time and makes my day mire efficient **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** sometimes it can be slow or not give accurate information ### 14. Seamless Google Integration with Real-Time AI Recommendations **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Facilities Onboarding/Sales, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** I like that Google Could Agent Assist help provide relevant info and suggestions during customer interactions. It saves time searching through docs and gives me recommendations in real time. The integration with Google is seamless and AI seems to be working well. Overall its help with time efficiency. **What do you dislike about Google Cloud Agent Assist?** There isn't anything I can note that I dislike about the system. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It is benefiting me and my team by making interactions with customers more efficient. ### 15. Google Cloud Agent Made Our GCS-to-Snowflake Pipeline Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket P. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Google Cloud Agent Assist?** I liked how the google cloud agent made it easier to work with our GCS bucket during Iceberg POC Project. we are able to connect data stored in google cloud with snowflake and build a pipeline with much easier less manual effort than expected. **What do you dislike about Google Cloud Agent Assist?** I wish then GCA can give steps a bit clearer for new users **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it helped us to simplify integration data from snowflake with GCS storage. ### 16. Smooth, Lag-Free Experience with Excellent UI, AI Features, and Service Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | Associate - GM - Innovaccer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Google Cloud Agent Assist?** The user interface and the AI features are very good, especially the service quality. The fact that everything runs smoothly without any lag is commendable. **What do you dislike about Google Cloud Agent Assist?** The integration with the internal tools gets glitchy at times **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The customer interaction and query resolution is very fast with this tool and the summaries generated also cuts major time and burnout ### 17. Very Accurate, Very Fast, and Straight to the Point **Rating:** 5.0/5.0 stars **Reviewed by:** EMIL C. | Helpdesk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Google Cloud Agent Assist?** Very accurate, very fast, and straight to the point. **What do you dislike about Google Cloud Agent Assist?** At the moment, there’s nothing I don’t like about this. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Sometimes I run into troubleshooting errors that people have with their laptops, whether it’s during Windows installations, Linux installation, or similar setup issues. ### 18. Real-Time Copilot That Delivers Actionable Answers from Your Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Administration Quality Control Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Google Cloud Agent Assist?** The ability to act as a real time copilot that surfaces actionable answers from knowledge bases. **What do you dislike about Google Cloud Agent Assist?** The high implementation costs, complex setup requiring specialized technical expertise and inconsistent AI responses. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Resolves long hold times, manual note taking and slow knowledge retrieval. ### 19. Helps Us Resolve Customer Issues Faster **Rating:** 4.5/5.0 stars **Reviewed by:** jessica g. | Production, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Google Cloud Agent Assist?** We like how it helps us resolve customer issues more quickly. **What do you dislike about Google Cloud Agent Assist?** With anything AI-related, it can be challenging for it to understand exactly what we want. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It helps us work with customers and provides automated summaries, which makes things faster and keeps everything moving smoothly. ### 20. Google Cloud Agent Assist - Makes my Work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Lorens L. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Google Cloud Agent Assist?** I’ve been using Google Cloud Assist and it’s been really helpful, especially when navigating complex cloud setups. It simplifies troubleshooting and gives clear guidance without overwhelming you with too much technical jargon. What I like most is how it helps speed up problem-solving and decision-making, making cloud management feel more manageable and less stressful overall. **What do you dislike about Google Cloud Agent Assist?** For me it's all good. all of it's features are functioning well. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it helps me by giving easy to follow guide when I do trouble shooting ### 21. Advanced Platform with Great Google Suite Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Emma B. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Google Cloud Agent Assist?** Seems more advanced than most platforms, and i love the integration it has with the google suite etc. **What do you dislike about Google Cloud Agent Assist?** The auto applied features, some weren't relevant **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Admin, and work flow. ### 22. Quick Answers When I Have Questions **Rating:** 4.0/5.0 stars **Reviewed by:** Penny T. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Google Cloud Agent Assist?** when I have a question, it looks it up for me **What do you dislike about Google Cloud Agent Assist?** I'm not a fan of AI stuff, I don't like tracking **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It does help with questions ### 23. Auto-Generated Summaries That Save Time **Rating:** 3.5/5.0 stars **Reviewed by:** Riikka L. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Google Cloud Agent Assist?** It automatically generates summaries for you. **What do you dislike about Google Cloud Agent Assist?** At this moment, can't think of anything that I dislike. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It summarizes conversations and suggests responses, which saves time. ### 24. Efficient Platform with Quick Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio A. | Consultor Sr de Seguridad de la Información, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Google Cloud Agent Assist?** it is a efficient plattform and response quickly **What do you dislike about Google Cloud Agent Assist?** it is not easy yo integrate with other plattforms **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** reducing time of a comercial SDR ### 25. Great for Learning with Your Own Computer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Google Cloud Agent Assist?** The most important aspect of this is that you can use the data from your own computer and use it as your personal information for the purpose and benefit of it as a tool for learning **What do you dislike about Google Cloud Agent Assist?** It’s not always as accurate as you’d like **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Like a lot of customer service people, they care and fix the issue ### 26. Workable, Adjustable Dialogue Prompts That Match the Tone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Google Cloud Agent Assist?** The suggested dialogue prompts are generally workable and can be adjusted to match the tone as needed. **What do you dislike about Google Cloud Agent Assist?** I’ve run into issues where it doesn’t prompt when it should, and it sometimes misses subtle details or shifts in tone. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** A time-saver, generally. It creates a solid base from which to build. ### 27. Easy UX, Fast Performance, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** UX is easy to use: It is simple to be integrated in our flow Performance is fast Support is ready to be helful. I use also AI part ad it is very useful **What do you dislike about Google Cloud Agent Assist?** nothing to analyze about what i dislike,. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Reading fast emails, to have all info about documents ### 28. Real-Time AI Suggestions That Help Resolve Queries Faster **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Google Cloud Agent Assist?** I like that it provides real time AI suggestions and help to resolve the queries faster. **What do you dislike about Google Cloud Agent Assist?** It should have some kind of customisation **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Providing customer support, reducing time, more efficient and accurate ### 29. Fast, High-Quality Responses That Outshine Competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Google Cloud Agent Assist?** Quick response times and higher-quality responses compared to competitors **What do you dislike about Google Cloud Agent Assist?** A bit on the pricey side for the size of our company **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Helping with my workload and allowing me to have more time to complete other tasks ### 30. Simple, Straightforward, and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Google Cloud Agent Assist?** Simple and straightforward. It’s user-friendly and doesn’t feel clunky like others. **What do you dislike about Google Cloud Agent Assist?** Could have better command prompts to start **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It is helping me solve complex problems as well as operational issues. ### 31. Individualized Questions Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** being able to ask more individualized questions **What do you dislike about Google Cloud Agent Assist?** sometimes the conversation goes in circles **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** its definitely helped me with my health anxiety ### 32. Easy to use an compatible with many other tools **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Product Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** get assistance in real-time by suggesting responses, articles, or solutions . It integrates easily with existing customer service platforms and CRM tools, so it’s easy to implement without significant disruptions to workflows. it quickly adapts to different inquiries, providing smarter suggestions over time, improving with more interactions. has proven to be a valuable tool for customer service teams, especially in handling high volumes of inquiries efficiently. Its real-time assistance feature is highly beneficial for daily operations, making it a tool we rely on frequently. However, for teams that don’t deal with constant customer interactions, the frequency of use might be lower, and in those cases, the cost may outweigh the benefits. Additionally, Google's customer support for the platform could be improved, as response times for resolving issues can occasionally be slower than expected. **What do you dislike about Google Cloud Agent Assist?** Integration is smooth once running, but at the begining the configuration and setup, especially for those that arent used to work with Google Cloud tools, will require more technical expertise and time than expected.The system's effectiveness depends heavily on the quality and quantity of the training data you provide. It may take time to see vualuable improvement. Also epending on your use case, the platform might offer less flexibility in customizing certain features compared to other highly specialized AI platforms. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I think it helps solve the problem of handling large volumes of customer inquiries quickly and efficiently. reduces the time spent searching for information as an individual on the web, , it helps me by allowing me to focus on more complex customer issues while maintaining a high level of service for routine questions. ### 33. Done wonders improving efficiency with customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Alijah B. | Resident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** The quickness of the AI makes it feel like you're with an actual person getting things done so quickly. It helps with our calls and compliants and fixing issues customers (in my case residents) bring up. Also, the transciprt of all the calls is amazing! It's nice to be able to go back to reread the conversations. It was pretty simple to set up and start using in our day to day. I was easily able to train my staff to use the tool. aWe use this every day and it's makde the day to day tasks easier too. We had no system to handling issues with residents, so this was very easy to kind of slide into our daily routine with no hiccups. **What do you dislike about Google Cloud Agent Assist?** It is a little costly. It is more expensive than other systems but with all the features, you really can't beat it. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It's been helping with the costomer complaints and issues that we have. ### 34. the Google Cloud Agent scales effortlessly with our infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti T. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Google Cloud Agent Assist?** We've been using Google Cloud Agent for several months, and it has significantly improved our cloud management and monitoring processes. The integration with Google Cloud's suite of services is seamless, and the real-time insights have been invaluable for our team to keep track of system health and performance. Google Cloud Agent’s intuitive interface, coupled with its powerful analytics and alerting capabilities, allows us to proactively address potential issues before they impact our operations. We’ve particularly appreciated the granular control over metrics and logs, which has given our engineering team the flexibility to configure alerts specific to our applications' needs. The setup was straightforward, and the documentation was clear, making it easy for our team to implement and adapt. **What do you dislike about Google Cloud Agent Assist?** every things is really good in google cloud agent. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** my every questions. ### 35. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Google Cloud Agent Assist?** I would say the best qualities of G.C.A.A it's its easy interface very convenient and trustworthy of the data collected. **What do you dislike about Google Cloud Agent Assist?** I've been working with it for few months and I still haven't found any complaings about. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** help me improve my email's draft and finding new options to engage customers. ### 36. A Nifty Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Angel C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Google Cloud Agent Assist?** It’s like having a supercharged assistant who never sleeps. It gives real-time suggestions during customer interactions, making me look like a rockstar agent. Overall, a nifty tool that adds a lot of value to customer service teams. **What do you dislike about Google Cloud Agent Assist?** Customization based on your data means the suggestions are smart and relevant to your business, but there’s a learning curve to get it just right. And let’s be honest: if your data is messy, the suggestions might not be as stellar as you’d hope. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It helps with faster service, happier customers, and more efficient agents. Imagine having a superpower that lets you ace every customer query—that’s what it feels like! ### 37. An Efficient Ally for Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Bugs R. | Art Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Google Cloud Agent Assist?** The ability to provide quick and relevant responses. The integration with our customer service tools was seamless and, almost immediately, I noticed an improvement in the speed with which agents could handle queries. The real-time suggestions feature is a marvel, as it allows agents to have a number of suggested answers available to them based on the ongoing conversation. This not only speeds up response time, but also ensures that answers are accurate and consistent. **What do you dislike about Google Cloud Agent Assist?** Not everything is perfect. One of the challenges I faced with Google Cloud Agent Assist was the initial setup phase. Despite good documentation, configuration can be a bit complex, especially for those unfamiliar with API integrations and Google Cloud tools. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improved efficiency and accuracy have enabled agents to handle more queries in less time, which in turn has increased customer satisfaction. ### 38. Almost Human **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara L. | Special Populations Case Manager , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** What I liked most about Google Cloud Agent Assist was the fact it is almost like talking to a human. This is due to how fast you can get things done when using Google Cloud Agent Assist. What I liked most was the transcript from the calls. **What do you dislike about Google Cloud Agent Assist?** What I found least useful or what I disliked most about Google Cloud Agent Assist was you needed training to really use this software to the fullest of its ability. If you are not familiar with Google products and how to use them, this would be really difficult to use at first. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I used Google Cloud Agent Assist on a trial basis only. It benefited me by providing a transcript of my calls which is helpful when logging these calls to my dataview. ### 39. Enables agents to close cases faster **Rating:** 4.5/5.0 stars **Reviewed by:** Paata P. | Sales Operations Director, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist as an application has always served as a helpful aid inImproving our contact center agents. The real-time data and information suggestion which are given during the conversation are useful for giving accurate and efficient service to the customers. **What do you dislike about Google Cloud Agent Assist?** There are very few options of choices as upgradable features compared to other software that can be a drawback. We cannot make the prompts or recommendations fit our specific company policies or the way we communicate in business. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist educates newly recruited agents and supports experienced agents at the same time. This means enhanced agent efficiency, quicker or earlier problem resolution, and, therefore, increased satisfaction of the customer. ### 40. **An Essential Assistant to Customer Service** **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo D. | Executive Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Uses artificial intelligence to provide real-time responses and accurate suggestions to agents during their interactions with customers. What impressed me most is how the tool can analyse and understand the context of conversations, providing appropriate responses almost instantly. This capability not only reduces response time, but also improves the accuracy of the solutions provided. **What do you dislike about Google Cloud Agent Assist?** In some cases, the suggestions provided by the assistant were not entirely accurate, especially for very specific or technical queries. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the cognitive load on agents, allowing them to concentrate on more complex and higher-value interactions. In addition, the assistant helps new employees adapt more quickly, providing real-time guidance and answers they can follow to resolve customer issues. Satisfying ### 41. Boost for Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Luciana S. | Interpreter, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** We can interact with our customers in a really much easier way, Google is always the best resource for companies because It offers everything we need to make our tasks succesfully. **What do you dislike about Google Cloud Agent Assist?** The cost is high when you are starting with the bussines, but good as you improve. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Its helping me improve response times and to provide insights that are valuable making the customers be more satisfied and to definitely trust us more. ### 42. Good But Not Great **Rating:** 1.5/5.0 stars **Reviewed by:** Millie Z. | Article Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Google Cloud Agent Assist?** This is good for online businesses that need better communication methods with their customers. It also helps reduce SPAM to a degree as spammers looking to sell something. I've used this a few times as a customer support option. **What do you dislike about Google Cloud Agent Assist?** Too inconsistent with the answers to even the simplest questions. It is always better to talk to a real person than AI. Sometimes, the complications and misunderstandings outweigh the benefits. Because of this, I've reduced the frequency of my usage of something that's not as easy to use as it seems. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It's helping me reduce the amount of spammers who are trying to sell me something. ### 43. Google Cloud Agent Assist Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Google Cloud Agent Assist?** ne of the best aspects of Google Cloud Agent Assist is how it enhances customer service operations by providing real-time support to agents. With its AI-powered tools, it helps agents by suggesting relevant articles, quick responses, and next-best actions during live interactions. This reduces response times, improves accuracy, and enables agents to focus on complex or high-priority tasks. Additionally, it integrates seamlessly with various communication channels, allowing for a more personalized and efficient customer experience, while also improving agent productivity and satisfaction. **What do you dislike about Google Cloud Agent Assist?** One potential downside of Google Cloud Agent Assist is its dependency on the quality of data and training models. If the data fed into the system isn’t comprehensive or well-curated, it can lead to irrelevant or incorrect suggestions, which can frustrate agents and negatively impact customer interactions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Slow response times, inconsistent customer service, and high demands. ### 44. Google Cloud Agent Assist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham P. | Transition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Google Cloud Agent Assist?** The best thing about Google Cloud Agent Assist is how it helps customer service agents by giving real-time suggestions during conversations. It makes their job easier, faster, and helps provide more accurate answers, improving the overall customer experience. **What do you dislike about Google Cloud Agent Assist?** Nothing as much. It actually has been helpful so far. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps by speeding up response times and reducing agent workload. It offers real-time suggestions and lets chatbots handle simple queries, allowing agents to focus on tougher issues, improving efficiency and customer experience. ### 45. AI tool for assisting contact was really good **Rating:** 4.0/5.0 stars **Reviewed by:** Paraash M. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** I like that firstly it's a Google product so it already has great credibility in the market. **What do you dislike about Google Cloud Agent Assist?** It's not as well known and acessible to people so it took some time discovering this. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Helping solve issues like improving ease of communication and being more efficient throughout the processes. ### 46. Real time assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Amr M. | Managing Director & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Google Cloud Agent Assist?** It is powered with Ai suggestions which will increase your productivity. Also it can be integrated into large customer service operations **What do you dislike about Google Cloud Agent Assist?** The price and the integration should be more simplified **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Sometime poor data quality . Needs training alot ### 47. Not yet fully deployed **Rating:** 3.5/5.0 stars **Reviewed by:** Francesc I. | Tech SEO and head of implementations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Google Cloud Agent Assist?** It seems to solve some hard barriers in comunications with clients **What do you dislike about Google Cloud Agent Assist?** Still very hard to implement, lots of features not fully explained **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Interact with my audience and know more about them ### 48. This is a great tool for enhancing the efficiency and performance of contact center agents. **Rating:** 4.0/5.0 stars **Reviewed by:** Jitendra S. | GCP Data Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Google Cloud Agent Assist?** Real-time Assistance is the best feature and along with this, they provide multi-channel customer support and scalability, and it's easy to use or implement and integartion. **What do you dislike about Google Cloud Agent Assist?** I don't see and feel any dislike in price or cost, which is a little of a concern for smaller businesses or startups, though it's competitive for the range of features it offers. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Real-Time Assistance is the one probelm which this helps to solve and also helps to improving response quality. ### 49. Google Cloud Agent Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Logi V. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Google Cloud Agent Assist?** It provides agents with real-time, contextual suggestions during customer interactions, which can significantly enhance response times and improve customer satisfaction. **What do you dislike about Google Cloud Agent Assist?** Despite its user-friendly interface, some agents may still face a learning curve, especially those not familiar with AI tools. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the time agents take to respond to customer queries by providing real-time suggestions, which enhances customer satisfaction and reduces wait times ### 50. Excellent AI-Powered experience with Google Cloud Agent Assist! **Rating:** 5.0/5.0 stars **Reviewed by:** Sharvil C. | Global Recruitment Manager USA | UAE | INDIA, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Google Cloud Agent Assist?** That it provides more accurate results/suggestions and makes the manual job more easier. **What do you dislike about Google Cloud Agent Assist?** Just some minor technical glitches like lagging. But this is very rare and hence it can be easily resolved I believe. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the response time for our clients/customers with more accurate responses or solutions to their queries. This certainly increases the scalability and efficiency too. ## Google Cloud Agent Assist Discussions - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) - [View Google Cloud Agent Assist pricing details and edition comparison](https://www.g2.com/products/google-cloud-agent-assist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+09%3A49%3A04+-0500&secure%5Bsession_id%5D=02a6b6e3-47dd-4fe8-a3c4-9b7af3c9bde4&secure%5Btoken%5D=0532bb501639991c7844d17a6a8599def04fc614d04ba4d5a406c33b6432d9dd&format=llm_user) ## Google Cloud Agent Assist Integrations - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Visual Studio](https://www.g2.com/products/visual-studio/reviews) ## Google Cloud Agent Assist Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Google Cloud Agent Assist Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews)