--- title: Google Cloud Agent Assist Reviews meta_title: 'Google Cloud Agent Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 92 reviews by the users' company size, role or industry to find out how Google Cloud Agent Assist works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 92 scale: '5' date_modified: '2026-08-13' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Google Cloud Agent Assist Reviews **Vendor:** Google **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 92 ## About Google Cloud Agent Assist Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. ## Google Cloud Agent Assist Pros & Cons **What users like:** - Users enjoy the **effective communication improvement** offered by Google Cloud Agent Assist, facilitating easier interactions with clients. (4 reviews) - Users find the **ease of use** of Google Cloud Agent Assist invaluable for integrating into daily operations effortlessly. (4 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and customer support efficiency. (2 reviews) - Users commend the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer interactions and service quality. (2 reviews) - Users commend the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows and boosting efficiency. (2 reviews) - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing agent efficiency and customer support quality. (2 reviews) - Implementation Ease (2 reviews) - Integrations (2 reviews) - Real-time Monitoring (2 reviews) - Time-saving (2 reviews) **What users dislike:** - Users feel the **cost is high** initially, making it challenging for new businesses to adopt effectively. (3 reviews) - Users find Google Cloud Agent Assist **expensive** , especially for new businesses, despite its impressive features. (3 reviews) - Users find the AI to be **inconsistent in answers** , preferring human interaction over the limitations of the technology. (2 reviews) - Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time. (2 reviews) - Users find **integration issues** prevalent, needing more technical expertise and time for effective configuration and setup. (2 reviews) - Users find the **learning curve steep** due to overwhelming features and inadequate explanations, complicating implementation. (2 reviews) - Limited Customization (2 reviews) - Unclear Understanding (2 reviews) - Complexity (1 reviews) - Users note the **high cost** of Google Cloud Agent Assist compared to other available solutions. (1 reviews) ## Google Cloud Agent Assist Reviews ### 1. Faster, More Consistent Customer Support With Google Cloud Agent Assist **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny F. | Automatization Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best about Google Cloud Agent Assist is how it helps customer service teams respond faster and more consistently. It can provide real-time suggestions, surface relevant information, summarize conversations, and reduce the amount of manual work agents need to do. This improves efficiency, shortens response times, and helps deliver a better customer experience. **What do you dislike about Google Cloud Agent Assist?** What I dislike most about Google Cloud Agent Assist is that the autocomplete feature can sometimes generate excessive code or suggestions that are unrelated to what I am currently working on. Instead of speeding up the process, I may have to review, remove, or correct the unnecessary content, which can be time-consuming. More accurate, context-aware suggestions and better control over the amount of generated code would make the experience more efficient. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps me solve coding problems by suggesting code, completing repetitive sections, and helping me identify possible fixes more quickly. This benefits me by reducing the time I spend searching through documentation, speeding up development, and helping me work through unfamiliar code or technical issues more efficiently. ### 2. Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Kourosh R. | Senior Finance and Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best about Google Cloud Agent Assist is that it actually feels useful in real customer support situations. It helps agents find the right information faster, gives helpful suggestions during conversations, and makes the overall process feel smoother without completely taking over the human side of the support. The interface is pretty easy to work with once everything is set up, and the integrations with knowledge bases and contact center tools make it more valuable. I also like that the AI can improve consistency across the team and reduce the time agents spend searching for answers. Of course, the value depends on having good data and a proper setup, but when it is implemented well, it can save time, improve service quality, and create a solid return on investment. **What do you dislike about Google Cloud Agent Assist?** What I dislike is that the setup can feel a little complex at first, and the quality of the AI suggestions depends heavily on how clean and organized your knowledge base is. It can be very helpful, but it takes some effort to get the best results. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps agents find the right information faster during customer conversations. It saves time, improves consistency, and makes it easier to give customers quicker and better answers ### 3. Real-Time Suggestions That Speed Up Customer Chats and Agent Ramp-Up **Rating:** 4.0/5.0 stars **Reviewed by:** Musa A. | Full Stack Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Google Cloud Agent Assist?** What I like best is how google cloud agent assist gives agent real-time suggestions during customer chats. It pulls up relevant answer and knowledge base articles instantly, so we don't have to search manually this cuts responds time and makes new agent ramp up much faster **What do you dislike about Google Cloud Agent Assist?** The initial setup and integration with our existing system took some time it also requires proper training for agent to fully understand how to use the suggestion effectively without relying on them too much **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google cloud agent assist solving the problem of slow customer responds time. By providing agent with real-time suggestions and relevant knowledge base on article, our team can answer questions much faster this has improved customer satisfaction and allowed new agent to get up to speed without weeks of training ### 4. Real-Time AI Co-Pilot That Cuts Handle Time and Streamlines Agent Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Adham A. | Associate, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Google Cloud Agent Assist?** What I like most about Google Cloud Agent Assist is how seamlessly it delivers real-time, context-aware suggestions—such as Smart Reply and instant knowledge retrieval—that support agents during live customer interactions. The Gemini-powered post-interaction summaries and live transcriptions have been a total game-changer, dramatically reducing average handle time and the tedious after-call paperwork. I also appreciate how easily it brings together scattered enterprise data sources and CRMs directly within existing agent workflows, without requiring a complex front-end overhaul. Overall, it feels like a true AI co-pilot that speeds up agent onboarding while consistently improving our customer satisfaction scores. **What do you dislike about Google Cloud Agent Assist?** What I dislike most about Google Cloud Agent Assist is the steep learning curve for initial setup and configuration, especially when you’re trying to map custom internal taxonomies and more complex CRM workflows. Its effectiveness also depends heavily on the quality of the underlying data. If your knowledge bases aren’t meticulously cleaned, well structured, and kept consistently up to date, the AI can end up surfacing irrelevant or noisy suggestions. On top of that, the consumption-based pricing model can feel unpredictable and can scale up quickly during high-volume periods, which makes cost management tricky. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** What really stands out to me is how it addresses high handle times and that painful after-call paperwork. Having real-time suggestions and automated call summaries right in front of reps takes a huge administrative burden off their shoulders. It also solves the classic nightmare of agents digging through ten different tabs to find an answer, because it pulls the right KB articles and CRM data onto their screen instantly. For our team, that has translated into much faster resolution times, easier onboarding for new hires, and a noticeable bump in our CSAT scores. ### 5. Great Real-Time Agent Support, But Knowledge and Setup Take Work **Rating:** 3.5/5.0 stars **Reviewed by:** Grzegorz K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Google Cloud Agent Assist?** What I find most compelling about Google Cloud Agent Assist is the way it reduces an agent's cognitive load during customer conversations. Rather than acting as a chatbot that replaces people, it functions as a real-time assistant that helps human agents work faster and more consistently. **What do you dislike about Google Cloud Agent Assist?** While Google Cloud Agent Assist is a strong platform, there are several trade-offs and limitations that organizations commonly encounter: Knowledge quality is the biggest bottleneck. Agent Assist is only as good as the documentation it can access. If the knowledge base is outdated, incomplete, or inconsistent, the suggestions won't be very helpful. Implementation can be complex. Getting value from the product often requires integrating it with contact center platforms, CRMs, knowledge management systems, and existing workflows. The technical setup and ongoing maintenance can be substantial. Customization requires expertise. Organizations frequently need to tune knowledge sources, prompts, routing, and evaluation metrics to achieve consistently good results. This often requires specialized skills. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps solve the problem of agents having to search through multiple systems or lengthy documentation while assisting customers. By providing relevant knowledge, suggested responses, and conversation summaries in real time, it reduces the time spent looking for information and handling after-call work. ### 6. Helpful Real-Time Support, but Setup Could Be Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad S. | Growth Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about Google Cloud Agent Assist?** What I like most is the real-time AI assistance without disrupting the agent’s workflow. The interface is clear, integrations with Google Cloud are smooth, and relevant information appears quickly. Setup required some effort, but the support was helpful, and the time saved makes the investment worthwhile. **What do you dislike about Google Cloud Agent Assist?** The initial setup and integration can be complex, especially for teams without strong Google Cloud experience. The interface can also feel overwhelming, and some AI suggestions are occasionally generic or not fully relevant. Pricing is difficult to estimate in advance, and clearer onboarding guidance would improve the overall experience. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Google Cloud Agent Assist helps reduce the time agents spend searching for information and deciding how to respond. It provides real-time suggestions, relevant knowledge, and conversation guidance, which improves response speed and consistency. This helps our team handle more customer requests with fewer errors and less training time. ### 7. Very easy and intuitive, complies with Google's regulations **Rating:** 4.0/5.0 stars **Reviewed by:** Paula B. | Specialist Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Google Cloud Agent Assist?** It is very easy to use, very intuitive, and complies with Google regulations. **What do you dislike about Google Cloud Agent Assist?** I could have more space so I don't have to buy, but overall, the performance is incredible. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I keep all my backups in the cloud, without fear of losing my devices, since I will always have the information at hand and it will be recoverable. ### 8. Super Helpful Time-Saver with Fast, Accurate Results **Rating:** 4.0/5.0 stars **Reviewed by:** Landi B. | Virtual HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Google Cloud Agent Assist?** Super helpful, and it saves me a lot of time when searching. **What do you dislike about Google Cloud Agent Assist?** At this stage, I have no dissatisfaction. I’m happy with the speed and the results. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I compile suggested sheets by gathering and organizing information from various sources. ### 9. Quick Answers When I Have Questions **Rating:** 4.0/5.0 stars **Reviewed by:** Penny T. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Google Cloud Agent Assist?** when I have a question, it looks it up for me **What do you dislike about Google Cloud Agent Assist?** I'm not a fan of AI stuff, I don't like tracking **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It does help with questions ### 10. Auto-Generated Summaries That Save Time **Rating:** 3.5/5.0 stars **Reviewed by:** Riikka L. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Google Cloud Agent Assist?** It automatically generates summaries for you. **What do you dislike about Google Cloud Agent Assist?** At this moment, can't think of anything that I dislike. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It summarizes conversations and suggests responses, which saves time. ### 11. Efficient Platform with Quick Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio A. | Consultor Sr de Seguridad de la Información, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Google Cloud Agent Assist?** it is a efficient plattform and response quickly **What do you dislike about Google Cloud Agent Assist?** it is not easy yo integrate with other plattforms **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** reducing time of a comercial SDR ### 12. Workable, Adjustable Dialogue Prompts That Match the Tone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Google Cloud Agent Assist?** The suggested dialogue prompts are generally workable and can be adjusted to match the tone as needed. **What do you dislike about Google Cloud Agent Assist?** I’ve run into issues where it doesn’t prompt when it should, and it sometimes misses subtle details or shifts in tone. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** A time-saver, generally. It creates a solid base from which to build. ### 13. Fast, High-Quality Responses That Outshine Competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Google Cloud Agent Assist?** Quick response times and higher-quality responses compared to competitors **What do you dislike about Google Cloud Agent Assist?** A bit on the pricey side for the size of our company **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Helping with my workload and allowing me to have more time to complete other tasks ### 14. An Efficient Ally for Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Bugs R. | Art Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Google Cloud Agent Assist?** The ability to provide quick and relevant responses. The integration with our customer service tools was seamless and, almost immediately, I noticed an improvement in the speed with which agents could handle queries. The real-time suggestions feature is a marvel, as it allows agents to have a number of suggested answers available to them based on the ongoing conversation. This not only speeds up response time, but also ensures that answers are accurate and consistent. **What do you dislike about Google Cloud Agent Assist?** Not everything is perfect. One of the challenges I faced with Google Cloud Agent Assist was the initial setup phase. Despite good documentation, configuration can be a bit complex, especially for those unfamiliar with API integrations and Google Cloud tools. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Improved efficiency and accuracy have enabled agents to handle more queries in less time, which in turn has increased customer satisfaction. ### 15. Almost Human **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara L. | Special Populations Case Manager , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** What I liked most about Google Cloud Agent Assist was the fact it is almost like talking to a human. This is due to how fast you can get things done when using Google Cloud Agent Assist. What I liked most was the transcript from the calls. **What do you dislike about Google Cloud Agent Assist?** What I found least useful or what I disliked most about Google Cloud Agent Assist was you needed training to really use this software to the fullest of its ability. If you are not familiar with Google products and how to use them, this would be really difficult to use at first. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** I used Google Cloud Agent Assist on a trial basis only. It benefited me by providing a transcript of my calls which is helpful when logging these calls to my dataview. ### 16. **An Essential Assistant to Customer Service** **Rating:** 3.5/5.0 stars **Reviewed by:** Gustavo D. | Executive Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Uses artificial intelligence to provide real-time responses and accurate suggestions to agents during their interactions with customers. What impressed me most is how the tool can analyse and understand the context of conversations, providing appropriate responses almost instantly. This capability not only reduces response time, but also improves the accuracy of the solutions provided. **What do you dislike about Google Cloud Agent Assist?** In some cases, the suggestions provided by the assistant were not entirely accurate, especially for very specific or technical queries. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It reduces the cognitive load on agents, allowing them to concentrate on more complex and higher-value interactions. In addition, the assistant helps new employees adapt more quickly, providing real-time guidance and answers they can follow to resolve customer issues. Satisfying ### 17. Google Cloud Agent Assist Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Google Cloud Agent Assist?** ne of the best aspects of Google Cloud Agent Assist is how it enhances customer service operations by providing real-time support to agents. With its AI-powered tools, it helps agents by suggesting relevant articles, quick responses, and next-best actions during live interactions. This reduces response times, improves accuracy, and enables agents to focus on complex or high-priority tasks. Additionally, it integrates seamlessly with various communication channels, allowing for a more personalized and efficient customer experience, while also improving agent productivity and satisfaction. **What do you dislike about Google Cloud Agent Assist?** One potential downside of Google Cloud Agent Assist is its dependency on the quality of data and training models. If the data fed into the system isn’t comprehensive or well-curated, it can lead to irrelevant or incorrect suggestions, which can frustrate agents and negatively impact customer interactions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Slow response times, inconsistent customer service, and high demands. ### 18. AI tool for assisting contact was really good **Rating:** 4.0/5.0 stars **Reviewed by:** Paraash M. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** I like that firstly it's a Google product so it already has great credibility in the market. **What do you dislike about Google Cloud Agent Assist?** It's not as well known and acessible to people so it took some time discovering this. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Helping solve issues like improving ease of communication and being more efficient throughout the processes. ### 19. Real time assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Amr M. | Managing Director & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Google Cloud Agent Assist?** It is powered with Ai suggestions which will increase your productivity. Also it can be integrated into large customer service operations **What do you dislike about Google Cloud Agent Assist?** The price and the integration should be more simplified **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Sometime poor data quality . Needs training alot ### 20. Not yet fully deployed **Rating:** 3.5/5.0 stars **Reviewed by:** Francesc I. | Tech SEO and head of implementations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Google Cloud Agent Assist?** It seems to solve some hard barriers in comunications with clients **What do you dislike about Google Cloud Agent Assist?** Still very hard to implement, lots of features not fully explained **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Interact with my audience and know more about them ### 21. This is a great tool for enhancing the efficiency and performance of contact center agents. **Rating:** 4.0/5.0 stars **Reviewed by:** Jitendra S. | GCP Data Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Google Cloud Agent Assist?** Real-time Assistance is the best feature and along with this, they provide multi-channel customer support and scalability, and it's easy to use or implement and integartion. **What do you dislike about Google Cloud Agent Assist?** I don't see and feel any dislike in price or cost, which is a little of a concern for smaller businesses or startups, though it's competitive for the range of features it offers. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Real-Time Assistance is the one probelm which this helps to solve and also helps to improving response quality. ### 22. New and intresting from google **Rating:** 4.0/5.0 stars **Reviewed by:** raheem G. | Call Center Coordinator, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** Rapid response system that help with a quick and viable respose, also does work with certain keywords you type usually. easy integration since most people use google anyways. **What do you dislike about Google Cloud Agent Assist?** nothign im against for the app at this currrent moment pretty easy to uses just give it a suggestion and go from there . **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** searching up certain questions and medications history and effects . ### 23. For Guest user **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Associate software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Google Cloud Agent Assist?** Google cloud agent Assist intreaction helps you to engage with customer in realtime and help you build your relation with customer Good **What do you dislike about Google Cloud Agent Assist?** Sometimes it didn't understand the quary and we don't get the exact result. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It will help you to intracted with customer, chatbot will answer the quires of customer ### 24. Great potential Ai tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent Assist integrates seamlessly with existing knowledge bases, allowing agents to access relevant information without disrupting the flow of conversation. It uses natural Language processing and understands the context of interaction to generate suggestions. The AI learns from past interactions and adapts. **What do you dislike about Google Cloud Agent Assist?** The tool may sometimes provide inaccurate or irrelevant suggestions, and Integrating Agent Assist into existing workflows can be resource-intensive, particularly for organizations with complex systems​. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Providing real-time suggestions and access to relevant information, Agent Assist helps me to getting agents response inquiries more quickly, reducing wait times vs traditional means ### 25. Real-Time, Easy to Use, Scalable tool to enhance customer service interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Google Cloud Agent Assist?** It provides best suggestions based on the conversation. If we are unable to handle the query, agent assist ensures a smooth transition and help us to resolve the issue more efficiently. Also it's very easy to use, scale with the needs of growing business. **What do you dislike about Google Cloud Agent Assist?** It's a bit costly for a startup or small scale business. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes my work easy and provides the best suggestions during the peak time as it can handle high volume. Also it provides more accurate results within seconds which improves overall customer satisfaction. ### 26. Google Could Agent Assist is very easy to use and does exactly what it sets out to do **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Diego C. | Recruiting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Google Cloud Agent Assist?** provides real-time assistance to customer care representatives **What do you dislike about Google Cloud Agent Assist?** no complaints. This program works exactly as advertised **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Costumer complaints. Agent Assist provides suggestions based on uploaded data, such as conversation transcripts or knowledge bases. ### 27. Very intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Google Cloud Agent Assist?** It's very helpful in assist the user to explore new feature of the cloud services. **What do you dislike about Google Cloud Agent Assist?** I cannot recall something I dislike about the product that means the product is so good at what it does. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** Help me find and learn how use certain feature of the cloud service ### 28. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Google Cloud Agent Assist?** The product provides an ease of implementation for beginners like me. **What do you dislike about Google Cloud Agent Assist?** As of now, I do not find anything bad with the product. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** The most important problem that it is solving is reducing the complexity to work with chatbots. ### 29. Using Google Cloud Agent Assist has made our customer service much better. **Rating:** 4.0/5.0 stars **Reviewed by:** Bereket T. | Founder & Web/Graphics Designer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Google Cloud Agent Assist?** I find Agent Assist to be an easy-to-use tool that helps improve agent efficiency. Real-time data and suggestions based on the conversation empower agents to resolve customer issues faster. **What do you dislike about Google Cloud Agent Assist?** its relatively high cost. I find it expensive compared to alternative solutions. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** it gave me real-time AI-powered suggestions and insights during customer interactions. ### 30. Great tool offrered by Google **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** Google Cloud Agent assist is very complete and lots of tools to help. **What do you dislike about Google Cloud Agent Assist?** The main downside is that there's a lot of information, so it takes time to familiarize yourself with the platform. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** We need some support with after sales questions and reviews. Thanks to this assistant, it's helping us. ### 31. Cloud service review **Rating:** 3.5/5.0 stars **Reviewed by:** Warren P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Google Cloud Agent Assist?** It's AI technology makes things easy to setup. You can access it any were in the world. **What do you dislike about Google Cloud Agent Assist?** Time it takes to load information and to upload info. **What problems is Google Cloud Agent Assist solving and how is that benefiting you?** It makes analyzing quick and easy. ## Google Cloud Agent Assist Discussions - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) - [View Google Cloud Agent Assist pricing details and edition comparison](https://www.g2.com/products/google-cloud-agent-assist/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A46%3A12+-0500&secure%5Bsession_id%5D=6fc848f4-80d5-4488-b152-3a4d9e2b6c63&secure%5Btoken%5D=5263e179b2f206247abd2ef186293dc90ca3eaa4320a995d3b6343baa55f3497&format=llm_user) ## Google Cloud Agent Assist Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Visual Studio](https://www.g2.com/products/visual-studio/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Google Cloud Agent Assist Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top Google Cloud Agent Assist Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)