What problems is goodmeetings solving and how is that benefiting you?
Product and Customer Success teams need to be joined at the hip and represent the voice of the customer, but often there is no data-driven approach to understand customers by analyzing meetings. Goodmeetings helps build and refine customer profiles by analyzing customer actions and behaviors during meetings. Repeated interactions with key customers can be analyzed and a general picture of typical behavior is built, and compared to recent interactions. Screenshare analytics is another feature to look at engagement metrics at a slide level. This helps in keeping net retention rates of key customers at 100%+
Another area of benefit is training and coaching for new hires. Game tapes of recordings of meetings with high ratings can be filtered easily and showcased to show what good looks like. The coach feature is helpful for managers to join in to meetings of early hires and coach them as they conduct their first customer onboarding, training sessions etc. Ramp-up times to full productivity of new hires reduce by as much as 50% in cohorts. Review collected by and hosted on G2.com.