The company we previously used did a fine job, but after switching to GoodHire, we realized what GREAT customer service we were missing out on. Our dedicated account manager takes care of all our issues at the drop of a hat and you really can't ask for more than that! Review collected by and hosted on G2.com.

I dislike the way the website displays results with different tabs. I want to be able to see all the info I requested on one page, just like the report pdf that we download. Other than that, I really have no complaints about GoodHire. Review collected by and hosted on G2.com.

Speedy and reliable for quick turn around. Review collected by and hosted on G2.com.

I think there should be a more in depth explanation for the alerts. Review collected by and hosted on G2.com.

The ease of use of the product is what I like the most. Review collected by and hosted on G2.com.

Education verifications are not thorough. They do not do an excellent job of following up with schools to exhaust all options for verification. Their drug screening product is inflexible. We have to use two different products to find a service provider to meet our needs. Review collected by and hosted on G2.com.

I love how user-friendly it is. Super easy to navigate! Review collected by and hosted on G2.com.

The turnaround time can be a little delayed due to local courts and counties. Review collected by and hosted on G2.com.

Fast results, easy to order, CS is great Review collected by and hosted on G2.com.

Nothing! I don't have any complaints to include Review collected by and hosted on G2.com.

Easy to use platform with clean interface, support team is generally helpful Review collected by and hosted on G2.com.

New support rep is not as consistent and timely as our previous rep Review collected by and hosted on G2.com.

As an HR Department of 1 with employees in multiple states, I need to work with a background screening company that I can rely on and trust to get the job done. They make the screening for the onboarding process simple for both the employee and myself. Review collected by and hosted on G2.com.

Having to complete different required forms depending on state laws. Also, having to wait for the local jurisdictions to get results. Review collected by and hosted on G2.com.

How quick the turnaround is when processi Review collected by and hosted on G2.com.

The extension process I would like a way to do this on the site Review collected by and hosted on G2.com.

The platform is self-explanatory. No real instructions were needed to hit the ground running. Email notifications letting me know where in the process the background check is works great. If I have questions or need anything I am able to call a customer service representative in the United States or use the instant message option. The instant message option is super quick and easy to use. We were able to customize our set up to include employee ID number. Review collected by and hosted on G2.com.

A full social security number is not listed on the reports. It would help if there was a full social security number on the report for verification purposes. Review collected by and hosted on G2.com.

I like GoodHires' overall /product/service, but what I appreciate most is their quick response to my questions. I am able to contact my representative via email and will get an almost immediate response. If that person is not available, the response includes a method for me to schedule an appointment that same day. If my need is urgent, I will get a phone call that answers my question or resolves the issue. Review collected by and hosted on G2.com.

I have nothing to offer in response to this question. I have never had a bad experience. Review collected by and hosted on G2.com.