--- title: GoodData.AI Reviews meta_title: 'GoodData.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how GoodData.AI works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 625 scale: '5' date_modified: '2026-07-14' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # GoodData.AI Reviews **Vendor:** GoodData.AI **Category:** [Semantic Layer Tools](https://www.g2.com/categories/semantic-layer-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 625 ## About GoodData.AI GoodData is the full-stack, AI-native decision intelligence platform that helps businesses turn data into actionable, enterprise-grade insights. Designed for governed, scalable analytics, GoodData enables organizations to build, operationalize, and embed decisions, workflows, and AI agents directly within products and business workflows. The platform combines Analytics as Code, a governed semantic and metrics layer, APIs, SDKs, and open AI interoperability to help teams create composable analytics and AI experiences across products, workflows, and customer environments. From embedded analytics and dashboards to assistants, AI workflows, and interoperable agents, GoodData gives teams the foundation to move from insight to action with governance, performance, and deployment flexibility built in. Today, GoodData serves over 140,000 companies and 3.2 million users worldwide. ## GoodData.AI Pros & Cons **What users like:** - Users highlight the **ease of use** of GoodData.AI, enabling quick report creation and effective metric management. (51 reviews) - Users value the **clean and customizable dashboards** of GoodData.AI, enhancing data presentation for all users. (34 reviews) - Users appreciate the **seamless integration** of GoodData.AI, enabling efficient data management and rapid deployment. (33 reviews) - Users find GoodData.AI to be **intuitive and easy to use** , enabling quick access to insights and reports. (29 reviews) - Users value the **easy integrations** of GoodData.AI, streamlining data analysis and enhancing overall productivity. (27 reviews) - User Interface (27 reviews) - Users value the **customization options** of GoodData.AI, enabling tailored solutions for diverse business needs and insights. (26 reviews) - Data Analysis (26 reviews) - Data Handling (24 reviews) - Users appreciate the **dashboard customization options** in GoodData, enabling easy creation and visualization of tailored insights. (23 reviews) **What users dislike:** - Users experience a **steep learning curve** with GoodData, making customization and basic functions challenging and time-consuming. (27 reviews) - Users find the **missing features** in GoodData.AI, particularly in documentation and Insight management, frustrating. (19 reviews) - Users find the **learning difficulty** challenging, especially with MAQL language and complex data models in GoodData.AI. (18 reviews) - Users find the **complexity** of GoodData.AI challenging, impacting setup, decision-making speed, and learning for new users. (12 reviews) - Users find the **limited customization** options in GoodData.AI hinder their ability to effectively manage data and reports. (12 reviews) - Slow Performance (11 reviews) - Complex Usage (9 reviews) - Complex Data Modeling (8 reviews) - Users experience **initial difficulty** with GoodData's integration and report understanding, but it improves with time and learning. (8 reviews) - Limited Features (8 reviews) ## GoodData.AI Reviews ### 1. Indeed Good Data **Rating:** 5.0/5.0 stars **Reviewed by:** Kolpakov P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** We are able to pull all data we need using existing metrics and also create new ones. Its easy to setup dashboard. Employes without much experience can easly use created reports. I find speed as a good advantage of this system comparing to some other solutions we used, as well as export and embed opportunities **What do you dislike about GoodData.AI?** Can't just copy paste recepies. have to reproduce every report choosing from scratch every attribute and metrics. When gooddata is embeded in zendesk its not possible to share link to a report. Some metrics are contradictive, its hard to understand why certain metrics doesn't work in current report. And forcing never actually worked. Analyze tabs is somewhat complicated. Filters opportunities are limited. **What problems is GoodData.AI solving and how is that benefiting you?** Sometimes we don't understand that data collected not in realtime, and it makes it sometimes complicated when troubleshooting. We were able to make our own set of metrics which fills our business needs. Zendesk is moving on, so we have to migrate and won't be able to use this resource in the future. So that makes us create same reports using other tool. So I don't know what else to say. It takes a lot of efforts to make new metric and administrator have to know where to search what. if you trying to make your own recepie you have to do a lot of trial and errors if you are new to the system ### 2. GoodData is easy to use and has a metric for everything we need **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren G. | Senior Manager, Support Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** GoodData is pretty intuitive and has always been easy to use, whether I am looking at qualitative or quantitative data. The dashboards are clean and can be customized for any data need. The dashboards and reports sections are great for what I need to see - you can either look at pre-made categories or create your own folders for easy finding of metrics that you create on your own or use often. I find that creating different dashboards is simple and you can add visualization pieces into the page without a lot of work. **What do you dislike about GoodData.AI?** I could have used some additional help tools when looking at some of our more complex metrics or dashboards, such as drill in metrics or versions of different metrics. **Recommendations to others considering GoodData.AI:** None **What problems is GoodData.AI solving and how is that benefiting you?** We are looking at Zendesk ticket metrics such as first reply and resolution times, # of comments and re-assignments, as well as who our top agents are with regards to number of tickets. We also measure how many tickets are sent to agents and resolved there, or escalated to our development teams for resolution. The best part about the capabilities is seeing these metric trends over time as our clients often want to see how well we are doing with their issues and concerns. We do report on these internally as well. If there are easily identifiable reasons for certain issues, we can address those proactively and reactively which helps us scale our business with our largest clients who have high expectations about their support issues. ### 3. GoodData: Simple and Good. **Rating:** 3.0/5.0 stars **Reviewed by:** Morgan K. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The most helpful part of GoodData is the ability to quickly hop into the platform and generate a report that I can export and schedule for my team. I like that I had the ability to create a link that I could send to my team members. There were some great upsides in how it connected seamlessly with ZenDesk and being able to quickly export. With ZenDesk transitioning to Explore, I'm not sure if GoodData will continue to be utilized. **What do you dislike about GoodData.AI?** I would love it to continue to improve in advanced reporting. similar to the Tableau dashboard capabilities. The UI could be more intuitive. Once I jumped in, however, it was easy to understand and how it was filtering data. I noticed that when I was using Tableau and other platforms, it took some acquired skills, whereas GoodData, I could pick off from the very start. A very interesting platform to utilize. **What problems is GoodData.AI solving and how is that benefiting you?** The main problems that I have been able to solve is being able to see the trends in support tickets. GoodData made reporting easy. ### 4. Overall it's pretty straightforward to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I like how easy it is to create a new report. It's straight forward in how each category is set up and what metrics are listed under each cateogry makes sense. **What do you dislike about GoodData.AI?** It's hard to find and filter reports. Our team is unfamiliar with best steps on saving each report into a perspective folder, so we often find ourselves using the All folder for reports. This can be hard to find if you forget the name of the exact report you are looking for. **Recommendations to others considering GoodData.AI:** Make filing the report a part of the saving process. Meaning you can't save without filing the report or editing permissions. **What problems is GoodData.AI solving and how is that benefiting you?** GoodData has made it easy to pull a large understanding of what our metrics look like. It's easy to create reports with specific metrics and then be able to export to a CSV. We typically export then paste into a Google Sheet. Ideally, we don't want to have to do that, but it makes the most sense for our current workflow. ### 5. Important Tool in Better Understanding Critical Business Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** GoodData has excellent integration with Zendesk (which is our primary use case). The integration is seamless and allows us to create custom reporting that brings attention to the areas of our business that we are needing to ensure are where we need them to be. They also have great support in my experience. Any time I have needed assistance in understanding or effectively presenting my data, they have been there to help. **What do you dislike about GoodData.AI?** It's not their fault, but to make adjustments to the data flowing into the tool you really need expert help. I don't think that is a dig on this tool/platform, but it is a reality. It can also get pretty pricey, but all BI tools fall into this bracket. **What problems is GoodData.AI solving and how is that benefiting you?** We primarily utilize GoodData in pairing with our Zendesk support tools. This allows us to provide KPI metrics across the organization that speaks to the influence and play between our operational teams and other areas. ### 6. I have assisted in building our internal dashboards. Experienced in writing basic MAQL **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about GoodData.AI?** The ease of use. I use GoodData on a daily business. **What do you dislike about GoodData.AI?** The filtering system could be improved. I would like to see a stamp on downloaded reports which documents filters used. **Recommendations to others considering GoodData.AI:** Get assistance from GoodData when setting up your dashboards initially. They are excellent in assisting with complex data modeling. **What problems is GoodData.AI solving and how is that benefiting you?** Organizing data and making it easy for users to view. ### 7. Fantastic for filtering and interpreting data **Rating:** 4.0/5.0 stars **Reviewed by:** Chris R. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** GoodData has allowed us to build customized reports which help us review and analyze trends in our customer service department. This lets us develop more best practices and product updates to further enhance our user's experience. **What do you dislike about GoodData.AI?** It is visually less appealing than you would expect and it can be difficult to find to correct filters and reports to provide what you are looking for. **Recommendations to others considering GoodData.AI:** Just be sure that you are able to find the information you need within the GoodData system. **What problems is GoodData.AI solving and how is that benefiting you?** We are able to track, almost in real-time, trends for our products. This lets us make quick pivots and address the concerns of our customers even faster. ### 8. Strong Analytics Platform That Continues to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Jay K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about GoodData.AI?** GoodData brings a lot of flexibility and capability at an affordable price point for early stage companies. We compared several different platforms prior to making a selection and six months into our roll-out, we continue to be impressed by the things GoodData can do. These features will allow us to grow and scale our platform along with our company. Overall, we're now very happy with our selection. **What do you dislike about GoodData.AI?** It was challenging to get up to speed on the platform. There are many unique conventions to the platform that took time to work through. Their documentation is improving, but is sparse in some critical areas. The metric builder with MAQL (their custom language) is challenging to use. Both these areas have seen improvements in the past month and continue to get better. The GD team has been responsive and actively seeks feedback on the platform. Listening and improvement have gone a long way toward tempering the early concerns with the platform. The support and integration team was key for getting us set up correctly. **Recommendations to others considering GoodData.AI:** Bundling a support contract with your initial platform license will get you up and running a lot faster and with less hassle. **What problems is GoodData.AI solving and how is that benefiting you?** We're creating a new data platform for the tourism industry. GoodData has given us the flexibility and capability to focus our development resources on the areas of the highest value to our clients, while providing an excellent user experience through the GoodData platform. ### 9. Good option for OEMs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about GoodData.AI?** GoodData is a good platform for OEMs as it completely hide the fact that GoodData is powering the BI solution. Well documented API. Good data visualization options, dashboards, reports. etc. **What do you dislike about GoodData.AI?** I wish there were better options for Date/Time fields and Timezones. MAQL takes a bit of time to learn. **Recommendations to others considering GoodData.AI:** N?A **What problems is GoodData.AI solving and how is that benefiting you?** GoodData is the BI solution for our company's product ### 10. Very slow way to analyze your colossal dataset **Rating:** 2.5/5.0 stars **Reviewed by:** Jasmeet B. | Lead Reporting and Insights Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about GoodData.AI?** You can create custom reports, spin up custom metrics and dimensions. It is natively available in Zendesk. I really like the humanization of the reporting structure like - WHAT, HOW, FILTER tabs. Nice! **What do you dislike about GoodData.AI?** It is very slow. There seems to be no TLC given to this product in the past 203 years and it looks very outdated. I analyze huge ticket datasets, and this tool just takes forever to load the results or even the page. The interface is very 90s. Sharing is also a big pain **Recommendations to others considering GoodData.AI:** The usage of gooddata is very limited. You are rather good to use the API and use it in your databases and own BI tools. There are though some good unique metrics available via native gooddata interface. **What problems is GoodData.AI solving and how is that benefiting you?** CRM productivity metrics. Performance reports and reporting on how we respond to our customers. ### 11. Can get the data we need - with the right set up **Rating:** 3.0/5.0 stars **Reviewed by:** Chrissy Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** GoodData offers so many options for compiling reports and dashboards. The report builder asks questions in ways that guide me as a user to getting exactly the information I want. **What do you dislike about GoodData.AI?** Not being able to report on "received at" address is a constant challenge and we've had to devise a workaround that is not always reliable. **What problems is GoodData.AI solving and how is that benefiting you?** Allows us to monitor customer satisfaction and key metrics related to responsiveness and complication of tickets. Also allows us to allocate staff time across multiple programs (we understand how many hours are spent on one program vs. another based on tags and received at address) ### 12. Good Data / Zendesk Insights - Nice! But a but limiting. **Rating:** 2.5/5.0 stars **Reviewed by:** Josh K. | Senior Technical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The ability to create custom metrics and drill-in reports are my favorite features. I've only used GoodData via Zendesk Insights, though, so my view may be a bit limited. **What do you dislike about GoodData.AI?** Dashboards take too long to load and often require a page refresh to properly display data. Not being able to just type in MQL for custom metrics is really annoying and adds additional time to metric creation. Also, only updating hourly (or worse if not on Zendesk Enterprise) is not ideal. **What problems is GoodData.AI solving and how is that benefiting you?** It's great having this built into Zendesk so that is has easy access to all Zendesk data without needing to build it ourself. ### 13. Enforce Consulting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about GoodData.AI?** Usability for all of my team members to get data accurately and promptly **What do you dislike about GoodData.AI?** Calculation manipulation on graphs is hard to configure. **What problems is GoodData.AI solving and how is that benefiting you?** Staff hours tracking ### 14. Best data handling platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about GoodData.AI?** This tool has helped me in understanding the sales processing and equipped me with amazing tools by which I easily create the data-backed recommendations, so that our team has the great idea about the product proposals. Our certain outlets have collaborated with this tool and now we are capable of distributing the key operational KPIs , so that our profit get increased. **What do you dislike about GoodData.AI?** It is not simple in its usage a proper training should be given to the tea so that it can be implemented properly. Also its interface is bulky and it took time to find a certain category, which is irritating sometimes. Moreover we feel that its pricing policy should be further negotiated. **Recommendations to others considering GoodData.AI:** This tool is very useful for the sales business and it could be any business type like it will benefit the insurance sector and any product selling business. This tool will always equip you with the latest information, not only about your sales but also about the latest trend through its E-commerce book. **What problems is GoodData.AI solving and how is that benefiting you?** I am happy and satisfied customers of GoodData, which has helped us in boosting our production processes by providing us real time reporting about our sales and those who are in competition with us. It has unique interface which is equipped with all the icons that represent our sales, our items which are in stock and even we have a crystal clear picture about the working of our seller. ### 15. Good reporting software **Rating:** 3.5/5.0 stars **Reviewed by:** Jason F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** GoodData was pretty easy to get up and running. It had plenty of out of the box reports for my data. **What do you dislike about GoodData.AI?** As with anything, creating your own metrics can be a little tedious. **What problems is GoodData.AI solving and how is that benefiting you?** We are better understanding our customers and the interactions our support agents have with them. ### 16. Reports with proper data instantly **Rating:** 4.0/5.0 stars **Reviewed by:** Niketha N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about GoodData.AI?** The most helpful functionality of GoodData is preparing reports instantly just by dragging and dropping the parameters. As a data analyst, I need to validate and prepare a lot of reports weekly and monthly basis, GoodData makes the work simpler. **What do you dislike about GoodData.AI?** The visualization part should still be improved. For reports with a tabular format, it is very helpful, but I still use other tools for the visualization. **Recommendations to others considering GoodData.AI:** To generate reports instantly GoodData is a great platform and also it is very user friendly **What problems is GoodData.AI solving and how is that benefiting you?** Reports are generated instantly, so my time is very well managed. I use GoodData mostly for monitoring the tickets created v/s tickets solved, SLA and Aging. It is easy to compare the data between two months and so on ### 17. Previews of the data are limited but overall the functionality I need is there. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** I like the ability to select the "How" and "What" separately, plus filters. **What do you dislike about GoodData.AI?** There is limited preview functionality when the report exceeds a certain number of columns. **Recommendations to others considering GoodData.AI:** You need to know exactly what you're looking for in the report in order to benefit from GoodData. **What problems is GoodData.AI solving and how is that benefiting you?** We are typically using the data to identify trends or create detailed ticket reports that can be used for decision making or identifying next steps to address a problem/concern. ### 18. Great service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about GoodData.AI?** Amazing customer service, very responsive **What do you dislike about GoodData.AI?** the software has a some limitations that sometime is a bottleneck **What problems is GoodData.AI solving and how is that benefiting you?** My company is collecting data and we use GoodData to visualize it ### 19. Dynamic powerful tool to create custom reports and automated data export **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about GoodData.AI?** Creating reports independently and scheduling exports. The "what-how-filter" layout allows to create a variety of reports. The scheduling functionality provides any Zendesk user with reports automatically send via email. The Dashboards allow to group relevant reports and customize filters for every other Zendesk user to self serve their reporting needs. **What do you dislike about GoodData.AI?** limited options for visual reportings (i.e. poor design of tables and charts, sorting of charts, lack of formats and colours). We export data as processing it in Excel, Power BI etc. is more efficient and appealing. The format (space of columns) in tables is hard work (much space is wasted in original setting). The preview of a report cannot be displayed when there are only a few columns (why not allow for scrolling to the right). This makes sorting columns difficult for reports with more than 8 columns. Maximum of 20 columns (not a huge issue but inconvenient) **Recommendations to others considering GoodData.AI:** If you are looking to implement a user friendly CRM with strong and dynamic reporting capabilities Zendesk and Good Data can be recommended. **What problems is GoodData.AI solving and how is that benefiting you?** GoodData is used to report in Zendesk (for almost real time reporting) and to export all neccessary data for further processing in other tools. It allows us to tailor (raw data) reports (even create new metrics) and fully automate the export to our data warehouse using scheduled reporting functionality. ### 20. We mainly use it as a backup for Zendesk data. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The access to all Zendesk fields is a huge plus. There is thoughtfulness in the premade dashboards. Also, it is intuitive to figure out how to create your own reports. Overall, the reports are accurate since the data from Zendesk comes straight from the source. Also, while the reports are slow to load at times, they usually don't break and do load eventually. **What do you dislike about GoodData.AI?** Finding data and filtering is a choppy experience. The "what," "how," and "filter" sections need drilling in what causes a need for additional clicks. It is also slow to load. It's also difficult getting people logged in after sharing links. When sharing reports links with other Zendesk users who have signed up for Gooddata, they often can't access it. We had to come up with a workaround where they need to go to Zendesk, click on a GoodData link in there, then go back and click on the shared link. This obviously causes a lot of friction and decreased buy-in on using the tool. **Recommendations to others considering GoodData.AI:** Get familiar with it by understanding the premade reports, then try to recreate them from scratch on your own. We use it for Zendesk, so overall it has all the relevant fields there. If you need strictly ticket data from Zendesk and don't need to cross-reference it with other databases, this acted as a good tool for us. **What problems is GoodData.AI solving and how is that benefiting you?** Getting data on customer contacts and agent productivity. ### 21. Love the ability to customize, but integration and metric availability is a small downfall. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I love the ability to customize metrics and reports. I did have quite a few issues at the beginning of my reporting, but with time, I have developed the knowledge and skill to function easily in the program. My company has now become mostly reliant on information that I can provide based on information obtained in GoodData. **What do you dislike about GoodData.AI?** Some metrics/reporting are unavailable, this is mostly caused by issues in what incoming information is available. This can include agent available states/times. I would love to see that information available, however, I believe that stems from an issue in the transmission of information into GoodData. **Recommendations to others considering GoodData.AI:** Take the time to learn the program. If I could change one of my experiences, it would be to take the class to learn the program. That would have helped my transition and ability to implement move much faster! **What problems is GoodData.AI solving and how is that benefiting you?** We have been able to identify points in our business where automation could alleviate pressures on teams. Also, we have been able to determine where some of our shortfalls are in customer service, including, but not limited to, staffing hours for phones, quality assurance, and weekly time spent on issues. ### 22. Detailed insight of data driven information. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about GoodData.AI?** Usage of different scales and graphs, any data can be gathered **What do you dislike about GoodData.AI?** Creating Reports can become very complicated **Recommendations to others considering GoodData.AI:** GoodData can be extremely useful if the right reports are set up. Creating the reports might need some "expert" support. **What problems is GoodData.AI solving and how is that benefiting you?** With the help of GoodData I can make data-driven decisions and I can also see peaks and dips helping me to ask the right questions to the team. ### 23. Nice and easy to use good data analytics software. Used as Zendesk client. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Simple to learn and use. Good documentation. You can create your custom metrics with basic knowledge of SQL. Easy to schedule and download reports. **What do you dislike about GoodData.AI?** As Zendesk client in GoodData you don't have users management options. As well you can't build or create your custom connections, api etc. **What problems is GoodData.AI solving and how is that benefiting you?** Reporting and dashboards for contact center. Agent performance. Service tickets backlog management. ### 24. I use GoodData every day **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about GoodData.AI?** The dashboards show me what I need to know. **What do you dislike about GoodData.AI?** When I download data in Excel, the cell merge so sorting is very diffifult **Recommendations to others considering GoodData.AI:** Ensure your dashboards are set up ahead of time based on user needs. **What problems is GoodData.AI solving and how is that benefiting you?** I am able to easily and quickly report on the success of my programs. ### 25. Good and reliable reporting tool Once you’ve passed the learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Ednar B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** The reliability of the platform and the straightforward navigation. **What do you dislike about GoodData.AI?** When building custom reports from scratch there’s little guidance and the learning curve can be steep. Especially if you don’t have/spend too much time on it. **What problems is GoodData.AI solving and how is that benefiting you?** I use it to give get a detailed view of my agents ZD tickets and get a better understanding of the workload balance. ### 26. Makes sense once you gain competence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Now that I know my way around Gooddata, I can quickly build reports with ease and understand the best ways to visualize the data. The format is simple: What, How and Filters. **What do you dislike about GoodData.AI?** How easy it can be to use formulas that the system can't handle resulting in an error message that tells you the query doesn't make sense or is too large to pull. **What problems is GoodData.AI solving and how is that benefiting you?** Problems: Allows us to makeore m informed, clear, data driven decisions about trends or issues and respond with greater proactiveness and clarity. Benefits: driving a better, more proactive customer experience that delivers greater net retention. ### 27. Solid cloud-based reporting and data analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Prodokit . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** MAQL, GoodData's querying language, is robust and terrific for those already exposed to SQL syntax. **What do you dislike about GoodData.AI?** Initial ease-of-use for setting up pipelines using ETL processes can feel tedious. In part this is due to the deprecation of CloudConnect and so there's a mix of old and new resources in GoodData's documentation. **Recommendations to others considering GoodData.AI:** With Zendesk rolling out it's move to BIME/Explore, don't forget the potential to use GoodData via API here! **What problems is GoodData.AI solving and how is that benefiting you?** Dashboard reporting with extreme versatility across multiple data sources was the end-game, but I've come to love GoodData's use of Variables (it can't be easier to scale filtered variables than this)! ### 28. Easy to use BI tool that integrates with various saas tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Great documentation, great interactions with their support team, reliable integration to Zendesk, reliable data, easy to build custom reports/metrics and dashboards. I guess once you get hooked on using GoodData, there is no turning back. My company actually also uses a different Analytics tool company wide to pull data from all sorts of tools we are using but I've been resistant to using that because it's nothing compared to the ease of use of GoodData. **What do you dislike about GoodData.AI?** I guess that MAQL is unique to gooddata and can take some time getting used to, but also it is not a big blocker **What problems is GoodData.AI solving and how is that benefiting you?** I get accurate performance data and micro tracking events for my Support Team and the work they are performing. I use it regularly to support decisions around workflow or process changes. ### 29. Ease depends on your skill/knowledge level **Rating:** 2.5/5.0 stars **Reviewed by:** Ingrid D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I like the ability to slice your data using various custom fields, if you're really efficient about how you use these your reports will tell you a lot. **What do you dislike about GoodData.AI?** it can be tough to get the right combination of metrics & attributes, if you mess up one selection your whole report is screwed up and it's hard to figure out which one is the problem. **What problems is GoodData.AI solving and how is that benefiting you?** i've been able to share insights with team members and leaders who don't work directly in Zendesk but are invested in the performance and volume. ### 30. GoodData Provides Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I like the metrics explorer and the ability to create custom metrics. Building dashboards with all of the pertinent data you need allows for easy trend analysis and reporting to leadership. **What do you dislike about GoodData.AI?** It can be very cumbersome trying to display different charting on the same report. You need to save each visualization of the report as it's own unique report. This can take some time. Ex: If I want to see a pie chart, a table, and a total roll-up count, I would have to create a report with the data points, then change the type of report and save each one separately. **What problems is GoodData.AI solving and how is that benefiting you?** We have driven costs down by analyzing our workflows using weekly reporting in GoodData. I have setup daily leadership reporting to be emailed out. ### 31. Easy to use reporting and variable creation, but limited on visualizations. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It is easy to make charts and custom variables. The overall learning curve is small. The product is easy to learn. **What do you dislike about GoodData.AI?** When you pull in many variables, you're not able to see the charts or tables in the web interface. The customization of visualizations is limited. I can get much more done with Excel or Tableau. **Recommendations to others considering GoodData.AI:** This is not going to be your end solution if you need complex visualizations, but it is a quick and easy application to learn. Thus, it is fast and easy to roll out to an organization. Expert users will not be satisfied. **What problems is GoodData.AI solving and how is that benefiting you?** Seeing the analytics behind our support center performance metrics is how we use the service. The reporting is fast and the dashboard feature is great. ### 32. Using Gooddata with Zendesk Insights **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Ability to create custom metrics and customized reports to fit my needs. Able to schedule recurring reports. **What do you dislike about GoodData.AI?** Dislike having to select desired fields instead of just typing them out. **Recommendations to others considering GoodData.AI:** None **What problems is GoodData.AI solving and how is that benefiting you?** Pulling data on our Zendesk tickets. It helps to have recurring reports. ### 33. A powerful and easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The thing I like most about gooddata is how intuitive it is to build a nuanced report, and construct dashboards. **What do you dislike about GoodData.AI?** Some metrics (at least the way the data model is constructed in ZD) can be a little obtuse to build around. **What problems is GoodData.AI solving and how is that benefiting you?** We currently use gooddata primarily in Zendesk insights in order to monitor the performance of our contact center and insure that our clients and partners are receiving good quality service that adapts to the challenges of the current business environment. ### 34. Flexible Platform for Analytics Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Flexibility in selecting that reports you want to show useful for the entire team. **What do you dislike about GoodData.AI?** More relaxed interface or a more user-friendly set up **What problems is GoodData.AI solving and how is that benefiting you?** So far, none. I would just like sometimes get confused with related terms used. ### 35. Good experience, easy going **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about GoodData.AI?** Help following results and metrics from our company **What do you dislike about GoodData.AI?** it is not easy to put results on % of achieviment - it woulb be easier if we have it done from scracth **What problems is GoodData.AI solving and how is that benefiting you?** deep dives for rwt, sla, frt ### 36. good report system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** has man options to generate reports in all aspects **What do you dislike about GoodData.AI?** it could take time to find the relevant criteria as they look the same **What problems is GoodData.AI solving and how is that benefiting you?** found many gaps in my work that with the report i could manage better ### 37. Very handy but there are some components that need improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about GoodData.AI?** I like the fact that it allows data to be fed in from multiple platforms **What do you dislike about GoodData.AI?** The weekend scheduled downtime. It needs timed better. **What problems is GoodData.AI solving and how is that benefiting you?** Able to notice trends and peaks ### 38. Quick and detailed insights on data at a few clicks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Variety of possible combinations for creating a report or dashboard view **What do you dislike about GoodData.AI?** Nothing in particular that i have come across until now **What problems is GoodData.AI solving and how is that benefiting you?** Performance. GoodData helps with providing visibility on performance related metrics for the individuals and the team. ### 39. Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Dulcisimo Jr. T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** The easy way of producing reports and the options. **What do you dislike about GoodData.AI?** the layout seems that it's not the latest. would be great if it looks friendly **What problems is GoodData.AI solving and how is that benefiting you?** getting the summary and raw the raw data for the agents productivity ### 40. Great reporting tool that you can quickly use to get the insight you need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about GoodData.AI?** This tool is quick and easy to use unlike the Explore option in Zendesk where you must create each metric separately. It is easy to create dashboards or reports that are auto generated and scheduled to be sent **What do you dislike about GoodData.AI?** That the data as a result of how things are measured across the whole Zendesk platform is different. The data is not real time which would be extremely useful. **Recommendations to others considering GoodData.AI:** This tool is great for reporting during specific timeframes if you do not need real-time data. **What problems is GoodData.AI solving and how is that benefiting you?** We have been able to review agent performance and activity. Additionally, we have been able to highlight areas of customer concern and see the scale of the issue over time. ### 41. GoodData it is an excellent tool to manage your data and drive decisions based on it. **Rating:** 5.0/5.0 stars **Reviewed by:** Eunice R. | Operations Analyst, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The tools allow you to create a huge number of reports and dashboards based on your team needs. It's very easy to use and if by any chance you don't know how to do something Zendesk has an amazing help center that can answer almost all your questions. **What do you dislike about GoodData.AI?** Not every company can afford to have GoodData **What problems is GoodData.AI solving and how is that benefiting you?** We are tracking productivity, this has helped us to boost the productivity of our team and reach our goals. ### 42. I would likely recommend GoodData **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It's easy to build reports with GoodData and the building of Dashboards is a great experience **What do you dislike about GoodData.AI?** That GoodData will no longer be the default way to do reporting in Zendesk **Recommendations to others considering GoodData.AI:** Exporting reports to xls is a great idea as you can manipulate data in Excel nicely. **What problems is GoodData.AI solving and how is that benefiting you?** I have personally used GoodData for years and have used it for helping determine the cost to support customers and how this compares to the lifetime value of customers ### 43. A self-service reporting platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about GoodData.AI?** It is easy to manage and makeyour own reports **What do you dislike about GoodData.AI?** More default reports and personal support. **Recommendations to others considering GoodData.AI:** I don´t have any recommendation to give. **What problems is GoodData.AI solving and how is that benefiting you?** I manage all my customer service data with the Zendesk integration ### 44. Some limitations but overall a decent UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Export format and different display options **What do you dislike about GoodData.AI?** Not being able to render results in the interface when there are a lot of results. **What problems is GoodData.AI solving and how is that benefiting you?** Insights to ticket volume can be accessed quickly and easily. ### 45. Unique platform with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about GoodData.AI?** We've had great service with Richard & Michal! They are incredibly helpful during all of our weekly calls and strive to help us set our customers for success. The platform has a lot of flexibility and cool new features. **What do you dislike about GoodData.AI?** The platform feels a little outdated, and some features are not up to par with other BI tools. **What problems is GoodData.AI solving and how is that benefiting you?** Advanced reporting for our customers. ### 46. Overall the experience has been positive it has been a helpful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Pilar R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The ease of creating dashboards and reports **What do you dislike about GoodData.AI?** the multi levels to get to the actual reports **What problems is GoodData.AI solving and how is that benefiting you?** Customer satisfaction. With good reporting your able be better able to mange staff efficiently and ensure customers are happy. ### 47. Product is solid and improving but company communication is disappointing. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about GoodData.AI?** Good white label experience - ability to embed into our product. Analyze tab continues to improve. **What do you dislike about GoodData.AI?** Nickel diming in contracts. Very poor inter-company communication. I can't seem to get an answer to a question in less than 3 weeks even working with customer success (who i believe is trying hard and constantly not hearing back from other departments) **What problems is GoodData.AI solving and how is that benefiting you?** We can focus our development efforts on our core competencies. Our customers were using our API and building their own analytics solutions with Power BI and Tableau. We can now profit off an alternative. From a product perspective, it is a great "share of wallet" add on to our existing platform increasing our TAM . ### 48. Analytics at your fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** Ches S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Easily setup a report by choosing What, How and Filters! **What do you dislike about GoodData.AI?** It is hard to compare different date data sets. Tickets Created vs. Tickets Solved will not use the same dates rather it handles them as two distinct data sets thus forcing two charts where one is desired. **What problems is GoodData.AI solving and how is that benefiting you?** I have created thousands of reports and the ease of creating reports and dashboards goes a long way in promoting healthy strategic and operational decisions. ### 49. Excellent tool for reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** GoodData is very easy to use and very intuitive **What do you dislike about GoodData.AI?** Some drill down filter options would be an improvement **Recommendations to others considering GoodData.AI:** More customized options **What problems is GoodData.AI solving and how is that benefiting you?** Mostly performance related reports and information to prepare meetings. ### 50. Works but UI takes a little getting used to **Rating:** 3.0/5.0 stars **Reviewed by:** Mimi W. | Head Of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Graphs look great. Easy to read, easy to throw together once you get the hang of it. **What do you dislike about GoodData.AI?** UI is somewhat dated now. Hard to see text in the narrow columns so it can be hard to select the right field. The What How etc is very unclear to a new user. **What problems is GoodData.AI solving and how is that benefiting you?** Reporting on CX KPIs. Definitely have an "at-a-glance" idea of what's going on with our products and our support team. ## GoodData.AI Discussions - [What is the future of that platform?](https://www.g2.com/discussions/34286-what-is-the-future-of-that-platform) - 1 comment, 1 upvote - [What is the best way to show the Community Post list and the topic inside a Community Post? How can you identify community post creator?](https://www.g2.com/discussions/30752-what-is-the-best-way-to-show-the-community-post-list-and-the-topic-inside-a-community-post-how-can-you-identify-community-post-creator) - 1 comment, 1 upvote - [How can I better train my team in using good data?](https://www.g2.com/discussions/30717-how-can-i-better-train-my-team-in-using-good-data) - 1 comment, 1 upvote - [send e-mails for users](https://www.g2.com/discussions/13774-send-e-mails-for-users) - 2 comments, 1 upvote - [are you looking at integrations and user friendly automated reports?](https://www.g2.com/discussions/27532-are-you-looking-at-integrations-and-user-friendly-automated-reports) - 1 comment - [View GoodData.AI pricing details and edition comparison](https://www.g2.com/products/gooddata-ai/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A57%3A53+-0500&secure%5Bsession_id%5D=47064904-5aea-4969-b19e-76c9cba7aa31&secure%5Btoken%5D=73323e79ac4cf2af69ea663b5c5ceb9a5b8553da03bde2296bb4ce93e31315f5&format=llm_user) ## GoodData.AI Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Custom Web Application Development](https://www.g2.com/products/mind-it-systems-custom-web-application-development/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoodData.AI Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Data Preparation** - Connectors - Data Governance **Deployment & Integration - Semantic Layer Tools** - Multi-Environment & Multi-Cloud Support - Open API & SDK Integration **Data Connectivity and Prep - Agentic Analytics** - Data Source Connectivity - Automated Data Preparation **Statistical Tool** - Scripting - Data Mining - Algorithms **Data Modeling and Blending** - Data Querying - Data Filtering - Data Blending **Data Connectivity & Federation - Semantic Layer Tools** - Cross-Source Query Federation - Dynamic Schema & Metadata Adaptation **Autonomous Insight Generation - Agentic Analytics** - Continuous Pattern Detection - Multi‑Step Reasoning - Predictive & Prescriptive Analytics **Data Analysis** - Analysis - Data Interaction **Generative AI** - AI Text Generation - AI Text Summarization **Data Modeling & Metrics - Semantic Layer Tools** - Derived & Calculated Metrics - Time Intelligence Functions **Interaction and Workflow - Agentic Analytics** - Natural Language Query and Conversational Analytics - Action Triggering & Workflow Orchestration - Explainability & Audit Trails **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Agentic AI - Analytics Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization - Semantic Layer Tools** - Query Caching & Acceleration - Adaptive Query Optimization **AI Agent Management - Agentic Analytics** - Agent Configuration & Goals - Continuous Learning & Feedback **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Integration - Analytics Platforms** - No-code Dashboard Builder - Report Scheduling and Automation - Embedded Analytics and White-labeling - Data Source Connectivity **Governance - Semantic Layer Tools** - AI Governance & Observability - Metric Lineage for AI Training Data - Version Control & Change Impact Analysis **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Performance & Scalability - Analytics Platforms** - Large data handling and Query Speed - Concurrent User Support **Advanced Intelligence - Semantic Layer Tools** - Natural Language Query Interface - Semantic Layer for AI/ML Models - Recommendation Engine **Advanced Analytics & Modeling - Analytics Platforms** - Data Modeling and Governance - Notebook and Script Integration - Built-in Predictive and Statistical Models **Agentic AI Enablement - Semantic Layer Tools** - Agentic Query Orchestration - Contextual Reasoning Layer - Workflow Automation via Semantic Agents **Agentic AI Capabilities - Analytics Platforms** - Auto-generated Insights and Narratives - Natural Language Queries - Proactive KPI Monitoring and Alerts - AI Agents for Analytical Follow-ups **Personalized Intelligence - Analytics Platforms** - Behavioral Learning for Contextual Query Refinement - Role-based Insight Personalization - Conversational and Prompt-based Analytics **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top GoodData.AI Alternatives - [Tableau](https://www.g2.com/products/tableau/reviews) - 4.4/5.0 (3,652 reviews) - [Domo](https://www.g2.com/products/domo/reviews) - 4.3/5.0 (1,015 reviews) - [Alteryx](https://www.g2.com/products/alteryx/reviews) - 4.6/5.0 (846 reviews)