--- title: GoodData.AI Reviews meta_title: 'GoodData.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 623 reviews by the users' company size, role or industry to find out how GoodData.AI works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 623 scale: '5' date_modified: '2026-07-15' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # GoodData.AI Reviews **Vendor:** GoodData.AI **Category:** [Semantic Layer Tools](https://www.g2.com/categories/semantic-layer-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 623 ## About GoodData.AI GoodData is the full-stack, AI-native decision intelligence platform that helps businesses turn data into actionable, enterprise-grade insights. Designed for governed, scalable analytics, GoodData enables organizations to build, operationalize, and embed decisions, workflows, and AI agents directly within products and business workflows. The platform combines Analytics as Code, a governed semantic and metrics layer, APIs, SDKs, and open AI interoperability to help teams create composable analytics and AI experiences across products, workflows, and customer environments. From embedded analytics and dashboards to assistants, AI workflows, and interoperable agents, GoodData gives teams the foundation to move from insight to action with governance, performance, and deployment flexibility built in. Today, GoodData serves over 140,000 companies and 3.2 million users worldwide. ## GoodData.AI Pros & Cons **What users like:** - Users highlight the **ease of use** of GoodData.AI, enabling quick report creation and effective metric management. (51 reviews) - Users value the **clean and customizable dashboards** of GoodData.AI, enhancing data presentation for all users. (34 reviews) - Users appreciate the **seamless integration** of GoodData.AI, enabling efficient data management and rapid deployment. (33 reviews) - Users find GoodData.AI to be **intuitive and easy to use** , enabling quick access to insights and reports. (29 reviews) - Users value the **easy integrations** of GoodData.AI, streamlining data analysis and enhancing overall productivity. (27 reviews) - User Interface (27 reviews) - Users value the **customization options** of GoodData.AI, enabling tailored solutions for diverse business needs and insights. (26 reviews) - Data Analysis (26 reviews) - Data Handling (24 reviews) - Users appreciate the **dashboard customization options** in GoodData, enabling easy creation and visualization of tailored insights. (23 reviews) **What users dislike:** - Users experience a **steep learning curve** with GoodData, making customization and basic functions challenging and time-consuming. (27 reviews) - Users find the **missing features** in GoodData.AI, particularly in documentation and Insight management, frustrating. (19 reviews) - Users find the **learning difficulty** challenging, especially with MAQL language and complex data models in GoodData.AI. (18 reviews) - Users find the **complexity** of GoodData.AI challenging, impacting setup, decision-making speed, and learning for new users. (12 reviews) - Users find the **limited customization** options in GoodData.AI hinder their ability to effectively manage data and reports. (12 reviews) - Slow Performance (11 reviews) - Complex Usage (9 reviews) - Complex Data Modeling (8 reviews) - Users experience **initial difficulty** with GoodData's integration and report understanding, but it improves with time and learning. (8 reviews) - Limited Features (8 reviews) ## GoodData.AI Reviews ### 1. GoodData is a powerful tool, but it's not intuitive to use. Usability is a bit complex. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about GoodData.AI?** GoodData is a very powerful tool. Dashboards for each product, performance reports, everything from one place. Emailing is very helpful, you don't have to login every time. **What do you dislike about GoodData.AI?** It takes forever to generate the report. The data processing is super slow. This makes me crazy sometimes. I understand our company has a huge dataset, but the speed makes it almost unusable. **Recommendations to others considering GoodData.AI:** Consider the speed of the data loading as once you have a huge dataset, it'll load very slowly. **What problems is GoodData.AI solving and how is that benefiting you?** Quick insights, it's very useful. You know immediately how the product / team performed for X period of time. Easy to compare, find the outliers and move on. ### 2. Helpful product **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The ability to dig deeper into reports to get the data I need **What do you dislike about GoodData.AI?** some limitations of what you can do on the reports **What problems is GoodData.AI solving and how is that benefiting you?** being able to run stats on incoming tickets ### 3. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paramveer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** How quick it is able to display my data and the manipulation **What do you dislike about GoodData.AI?** No way to filter tags through "is not". Chart visualization not good **What problems is GoodData.AI solving and how is that benefiting you?** Data trends and filtering out specific variables ### 4. GoodData review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Navigation and easy understanding guidance **What do you dislike about GoodData.AI?** Lack of support fast enough to get it done **Recommendations to others considering GoodData.AI:** Keep up the good work **What problems is GoodData.AI solving and how is that benefiting you?** Call Center metrics data. Very accurate software ### 5. Product Review from Mano Y - Sr. Product Manager for Marketron **Rating:** 4.0/5.0 stars **Reviewed by:** Mano Y. | Senior Product Manager - Data and Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about GoodData.AI?** Nice dashboarding capability. Great power to a power user. **What do you dislike about GoodData.AI?** MAQL learning curve is high, thats the top one, other things are pretty good. **What problems is GoodData.AI solving and how is that benefiting you?** BI for our partners. Operations reporting as a stopgap solution ### 6. Nice way to build dashboards and watch KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny E. | Customer Support Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I have used a lot of data management systems over the years. GoodData, linked to our Zendesk account, has provided a fairly simple way to collect customer data and report on our agents' performance. **What do you dislike about GoodData.AI?** I am sad that GoodData won't work with Zendesk next year! **What problems is GoodData.AI solving and how is that benefiting you?** I have been able to build a host of customized dashboards to view and track our customer service performance. ### 7. good data but complicated to use **Rating:** 3.0/5.0 stars **Reviewed by:** Victor A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I like that it has many different data sets. I like that I can get precise reporting. **What do you dislike about GoodData.AI?** there are no automated reports. It's very complicated to use. It needs more visuals **Recommendations to others considering GoodData.AI:** It provides great data, but it takes a bit of a learning curve **What problems is GoodData.AI solving and how is that benefiting you?** We are pulling very targeted reports for tickets and who solves them. It can provide good drill-down reports. ### 8. Solid structure but lacks flexibility and User Experience components **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The dashboards and reporting are fairly easy to use and have served me well we creating custom looks and reports for my end users. **What do you dislike about GoodData.AI?** The User Interface and the limitations on the structure of the backend have hindered the ability for me to customize reporting and elements to suit my needs. Specifically with conditional fields in Zendesk. **What problems is GoodData.AI solving and how is that benefiting you?** I use GoodData solely as part of Zendesk. GoodData is fullfilling the backbone of all of the data collected in Zendesk and allowing me to analyze metrics in order to make improvements to the way we work within our service desk. ### 9. Great integrated solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** It's easy to build reports and to find specific data. it's also a very nice way to share reports with our clientes **What do you dislike about GoodData.AI?** It would be good to build different views for the same reports, hiding some data **What problems is GoodData.AI solving and how is that benefiting you?** Our Customer Support Team has been using it as a source for our main decisions on prioritization and scaling. ### 10. Ny Review **Rating:** 3.5/5.0 stars **Reviewed by:** David C. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Keeping many different reports in one location. **What do you dislike about GoodData.AI?** Missing some parameters that I need for reports. **What problems is GoodData.AI solving and how is that benefiting you?** Tracking many data points in one location. ### 11. Long out of date **Rating:** 0.0/5.0 stars **Reviewed by:** Hemin D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I don't actually have any positives which I can reference. **What do you dislike about GoodData.AI?** Gooddata has not received any noticeable update within the past 3+ years that we've been using it. The platform has a steep learning curve with many restrictions. **Recommendations to others considering GoodData.AI:** find another alternative **What problems is GoodData.AI solving and how is that benefiting you?** We used Gooddata until we built data pipelines to better reporting platforms. This suited the needs for basic reporting. ### 12. Average experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about GoodData.AI?** Table making and data collation. Then taking that data and easily forming charts and graphs. **What do you dislike about GoodData.AI?** Non-intuitive user experience, especially when creating custom metrics. **What problems is GoodData.AI solving and how is that benefiting you?** Looking at our company's ticket volume and our CS team numbers. Tracking how many ticket touches and the number of tickets that we have in different states of completion. ### 13. Easy to use once you understand the metrics and attributes well **Rating:** 4.0/5.0 stars **Reviewed by:** Venus K. | Associate Director - Product Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about GoodData.AI?** It is possible to create any type of custom metrics to meet the needs. **What do you dislike about GoodData.AI?** Custom Metric once created can't be edited or deleted. This makes it difficult to manage the huge list of metrics. **What problems is GoodData.AI solving and how is that benefiting you?** We create custom reports to measure the performance of our function and it helps us gets all the required reports in place. ### 14. GoodData BI Stack **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about GoodData.AI?** Great embedded or white labeled solution **What do you dislike about GoodData.AI?** Visuals do not compare with most BI stacks **What problems is GoodData.AI solving and how is that benefiting you?** We are providing analytical reporting to our clients. ### 15. Super powerfull but complex **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The amount of query that are possible to do and the freedom of beign able to write your own **What do you dislike about GoodData.AI?** the complexity, the UI is klonky, having too many choices of query is a good and a bad thing **Recommendations to others considering GoodData.AI:** stick with it even if it's complex **What problems is GoodData.AI solving and how is that benefiting you?** using it through Zendesk to make different reports ### 16. Slow performance and unclear metrics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Ability to share insights in Zendesk with team. **What do you dislike about GoodData.AI?** The speed and inability to edit quickly. It's also quite taxing to organize existing contents **Recommendations to others considering GoodData.AI:** Start off organized because it's hard to do it after you've begun creating several reports **What problems is GoodData.AI solving and how is that benefiting you?** Ability to post insight visuals to broader team and create custom metrics to some degree ### 17. GoodData **Rating:** 4.0/5.0 stars **Reviewed by:** Kallen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** GoodData is extremely customizable and allows you to pull most of your data. I used it in conjecture with Zendesk. **What do you dislike about GoodData.AI?** It can be overly complicated if you are new to data reporting. The UI can be challenging until you fully understand it. **What problems is GoodData.AI solving and how is that benefiting you?** We used it to report upon our Support Metrics. ### 18. GoodData via Zendesk Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I like how easy it is to build reports. You can fine-tune your data with many filters on the same search. Can also add custom variables when creating reports. **What do you dislike about GoodData.AI?** The limited width when creating a dashboard. **Recommendations to others considering GoodData.AI:** GoodData has a good break down of objects that you can add into a reporting dashboard. It's easier to use then Zendesk's new internal product they are now offering. **What problems is GoodData.AI solving and how is that benefiting you?** Deep-diving data on store visits and customer experience. Have seen how we can benefit from reviewing trends to improve training at store locations. ### 19. GoodData has good data. **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** GoodData is very flexible yet easy to understand and work with. **What do you dislike about GoodData.AI?** There isn't much that I don't like about the app. It really does everything it needs to. **Recommendations to others considering GoodData.AI:** Make it easier to piece together custom reports. **What problems is GoodData.AI solving and how is that benefiting you?** GoodData helps us to understand where we need to focus our efforts. ### 20. Excellent report or analytics about the metrics tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about GoodData.AI?** You can create all kind of report or data and schedule to send multiple resources. **What do you dislike about GoodData.AI?** Good to have dashboard on email body instead of attachment. **Recommendations to others considering GoodData.AI:** Yes **What problems is GoodData.AI solving and how is that benefiting you?** It track the performance of the team using SLA, CSAT and how much efforts the are putting. ### 21. Good reporting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Syed R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It is customisable where you can create your own custom matrics. Its got plenty of built-in reports. **What do you dislike about GoodData.AI?** Its a bit complex when come to create custom reports and matrics also less documentation and tutorials available within the platform **Recommendations to others considering GoodData.AI:** none **What problems is GoodData.AI solving and how is that benefiting you?** Reporting on internal KPIs Reporting on customer tickets ### 22. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** How easy it is to create a view and a report based on my needs. **What do you dislike about GoodData.AI?** The fact that I cannot add more fields of data under certain columns. **What problems is GoodData.AI solving and how is that benefiting you?** Ticket count based on country and problems, it made it easier to collect such information. ### 23. Flexible in some ways, not in others **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Having all the variables available when building custom metrics is good. **What do you dislike about GoodData.AI?** Customizing the visualization is a bit annoying and not flexible when you start displaying more than one metric on a graph. **Recommendations to others considering GoodData.AI:** Read the documentation **What problems is GoodData.AI solving and how is that benefiting you?** I use it for team metrics as it is very customizable ### 24. Good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** The layout and grafics. It is easy to creat a new report and manage them. **What do you dislike about GoodData.AI?** I would like to know more how to create metrics, I don't find it so user friendly. **What problems is GoodData.AI solving and how is that benefiting you?** I keep up with the metrics of the team ### 25. very useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Martin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** the simplfied data, because you can find all on a single view **What do you dislike about GoodData.AI?** Some don't good designed menus, all must be uniform **Recommendations to others considering GoodData.AI:** If you are looking for a global platform to make reports about your operation, GoodData is the option **What problems is GoodData.AI solving and how is that benefiting you?** The statistics about customer satisfaction ### 26. Clear and Crisp **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Its easy to access and has good UI and makes it easy to get the data we need ! **What do you dislike about GoodData.AI?** Sometimes the customization may take time depends on req **What problems is GoodData.AI solving and how is that benefiting you?** Reporting and scheduling and gettinng the Agents stats ### 27. recommend the gooddata platform **Rating:** 4.5/5.0 stars **Reviewed by:** Tulio C. | Tulio, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about GoodData.AI?** her being 100% saas visually prettier than its competitors The flexibility we can offer our customers, where we can build a whole initial vision and from there, in a web environment, the customer can complement by creating new visions, metrics and dashboards. **What do you dislike about GoodData.AI?** I think filter over filter features could be better, for example when using variable filter the filter over filter does not work. **Recommendations to others considering GoodData.AI:** In addition to being a consolidated BI platform, being 10% outgoing and accessible by a browser makes your organization push the boundaries and reach your entire ecosystem. **What problems is GoodData.AI solving and how is that benefiting you?** Many. Before the extraction of information required a lot of code, today creating all this structure our client can extract the vast majority of information that needs to be the need to start the company that works much less in IT. The end user has autonomy to get new information from day to day. Also highlight the possibility that we are offering to make information available online to their customers and suppliers, I use the variable filter a lot for that. ### 28. GD REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Upsides good data is very easy to use for someone that’s new to creating reports **What do you dislike about GoodData.AI?** It’s hard to report based off tags unless you create a custom metric **Recommendations to others considering GoodData.AI:** N/a **What problems is GoodData.AI solving and how is that benefiting you?** Identifying trends happening in my department ### 29. Excellent Tool for Reporting!! 5 Stars from me... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It's easy to create reports and then building Dashboards using those reports is awesome feature. Its so easy to create custom reports. **What do you dislike about GoodData.AI?** There are limitations on grouping, ordering of reports with multiple dimensions. **Recommendations to others considering GoodData.AI:** This is an awesome reporting tool. Makes real time reporting very easy and reliable. Must use tool. **What problems is GoodData.AI solving and how is that benefiting you?** Hundreds of reporting hours are saved. Client has more trust on us when they see real time reports from ZD instead of some excel driven reports. ### 30. GoodData **Rating:** 4.0/5.0 stars **Reviewed by:** Leandro M. | Analista de Controladoria , Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about GoodData.AI?** Very easy to use, beautiful appearance and dynamic, the service is always active, I never had problems with the server or lack of connection, well-prepared support material, although the full version is in English, the Portuguese version extends well, the access controls and security of the Dashboards are very good, it complies with the security and confidentiality of the information, the automatic report triggers are also easy to use and configure. **What do you dislike about GoodData.AI?** The Graphs section leaves something to be desired; when there are more than 3 pieces of information per month, the values get mixed up and it becomes difficult to configure. The formatting of the numbers is also sometimes hard to visualize. Some metrics and formulas are difficult to understand, requiring testing or really seeing how they work. The metrics editor should have a better explanation or more video examples for study! **Recommendations to others considering GoodData.AI:** Very easy to use, beautiful appearance and dynamic, the service is always active, I never had problems with the server or lack of connection, well-prepared support material, although the full version is in English, the Portuguese version extends well, the access controls and security of the Dashboards are very good, it complies with the security and confidentiality of the information, the automatic report triggers are also easy to use and configure. **What problems is GoodData.AI solving and how is that benefiting you?** I am doing the presentation of the DRE and budget control through GoodData, and the person has had an easier time interacting, due to the ease of access to information. ### 31. great concept, terrible user interface **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about GoodData.AI?** It allows you to configure your own report-metrics **What do you dislike about GoodData.AI?** the user interface, the possibilities within the tool, the exports. basically anything apart from the above mentioned possibility of configuration. **What problems is GoodData.AI solving and how is that benefiting you?** reporting on company-relevant KPIs ### 32. GoodData gets the job done but has a lot of room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Customizable dashboards and reports that allow you to slice and dice data **What do you dislike about GoodData.AI?** Old looking UI and reports don't look very attractive **Recommendations to others considering GoodData.AI:** GoodData will provide basic reports but the UI is clunky **What problems is GoodData.AI solving and how is that benefiting you?** Track top support volume drivers ### 33. Good Data providing good support **Rating:** 4.5/5.0 stars **Reviewed by:** Ramarajan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Very user friendly to create custom metrics and to generate data insights and email scheduler is good part. **What do you dislike about GoodData.AI?** One suggestion attribute restriction has to be revoked. **Recommendations to others considering GoodData.AI:** Suggest to others **What problems is GoodData.AI solving and how is that benefiting you?** Custom metrics impacted to improve processes. ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Easy to use and able to find the data you need easily. **What do you dislike about GoodData.AI?** That is is going to be sunsetted. I appreciate the features. **What problems is GoodData.AI solving and how is that benefiting you?** Solving the problem of finding the correlation between chats and contact drivers. ### 35. Just a thought **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The availability of the information and how it is preserved Difficult and few youtube videos from other users that you can learn from. Online collaboration seems not at par as others. **What do you dislike about GoodData.AI?** Resources was too small for the platform **Recommendations to others considering GoodData.AI:** I dont have any recommendations. I think better social media presence. **What problems is GoodData.AI solving and how is that benefiting you?** Not many problems were solved in my case. More time spent trying to understand the whole application rather than spending it on reports ### 36. Powerful analytics of our business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Gooddata helped us customise our reports to a great extent and provided pre-bulit dashboards when we were yet to familiarise with their querying language. **What do you dislike about GoodData.AI?** Using gooddata on Zendesk, we have always been limited by how filtering worked across different tabs of the same dashboard. It is impossible to set different values for the same filter in each tab. **What problems is GoodData.AI solving and how is that benefiting you?** Generating automated and customised reports of our customer support operation ### 37. Powerfully customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando D. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Flexibility allowing the creation of custom metrics **What do you dislike about GoodData.AI?** no ability to drag and drop to sort the graphs Cannot email reports to non-Zendesk admins **Recommendations to others considering GoodData.AI:** SQL knowledge and patience **What problems is GoodData.AI solving and how is that benefiting you?** Insights into Zendesk ### 38. Very easy to use and make dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The ease of making a report and then making a dashboard which can be automated. Due to this we have made hourly dashboards which tell us the trends in the tickets thus helping us reduce tickets, increase CSAT and increase efficiency **What do you dislike about GoodData.AI?** Graphs can be more modern and colorful as the current one looks little outdated **What problems is GoodData.AI solving and how is that benefiting you?** Hourly reports have helped us reduce tickets, increase CSAT and increase efficiency ### 39. I am able to do every kind of charts and reports using good data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** Create my own metrics and views to explore my data **What do you dislike about GoodData.AI?** Limit of fields that I can insert in a report **What problems is GoodData.AI solving and how is that benefiting you?** Performance and high level KPIs ### 40. I love using GoodData for creating useful reports for my organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** The amount of flexibility and the ability to customize reports **What do you dislike about GoodData.AI?** Sometimes some reporting parameters can be missing **What problems is GoodData.AI solving and how is that benefiting you?** It's made life easier while creating organizational reports ### 41. Good Data the new arrival **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** The presentation OSI layer have a good resources uses in the complete app team **What do you dislike about GoodData.AI?** many tutorials can be added to make the experience more adaptative to the various user types. **Recommendations to others considering GoodData.AI:** a good tool to have data in a good fashion and a good interface **What problems is GoodData.AI solving and how is that benefiting you?** the benefits are the data information ready to inform and take the extract of this information for many users in the company ### 42. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Randi A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Being able to generate reports pretty quickly **What do you dislike about GoodData.AI?** How complicated it was to learn how to create reports **What problems is GoodData.AI solving and how is that benefiting you?** We have been able to closely monitor productivity from our staff ### 43. Great metrification tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about GoodData.AI?** of the facility to create reports graphics **What do you dislike about GoodData.AI?** of the difficulty to access the logic of a metric **What problems is GoodData.AI solving and how is that benefiting you?** Gooddata helped me create support area analysis ### 44. GoodData Helps Me Understand My Group **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** I really appreciate the way GoodData flexes to allow me to create custom reports based on only the data relevant to my needs. **What do you dislike about GoodData.AI?** Sometimes access to the site itself is a little arbitrary. **Recommendations to others considering GoodData.AI:** GoodData helps me see clearly how my team is accomplishing our goals. **What problems is GoodData.AI solving and how is that benefiting you?** I log in every morning to see how our partners around the globe are able to execute their daily functions. ### 45. It is a good tool but there is a fine line between How and Filter, takes a bit of trial and error **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It gets the job done with minor limitations **What do you dislike about GoodData.AI?** That how and Filter tabs have an overlap **What problems is GoodData.AI solving and how is that benefiting you?** Call center gaps in numbers and how to remedy them ### 46. great product for embedded analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Data Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about GoodData.AI?** GoodData is a great SAAS and PAAS. We are only a new customer but the service has been really fantastic. There are some excellent developers working there. Particularly impressed by the possibilities of the platform. **What do you dislike about GoodData.AI?** I think the data visualisation and customising options are quite basic. The UI/UX is quite difficult to change in certain types of the dashboard, making it hard to customise dashboards on a larger scale. It is not so great do BI with even though it is marketed that way. **Recommendations to others considering GoodData.AI:** GoodData can link up to pretty much anything you want - even if it doesn't specifically say in the documentation. The technical team is incredibly helpful in setting up the connectors and even offer to build them. **What problems is GoodData.AI solving and how is that benefiting you?** we use it to create our embedded analytics feature in our platform ### 47. Outdated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** It has many functions very similar to SQL. **What do you dislike about GoodData.AI?** It is not intelligent or intuitive, and lacks basic SQL features. **Recommendations to others considering GoodData.AI:** Make sure to double check your numbers. Since you are not dealing with raw data, it is hard to know what you are actually dealing with. **What problems is GoodData.AI solving and how is that benefiting you?** Customer Service SLA's/KPI's. It does well at finding means/averages over a series of time. ### 48. Lots of content and possibilities but a bit hard to use sometimes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Lots of content and possibilities. Would be great to have some tutorial or help in finding options **What do you dislike about GoodData.AI?** A bit hard to use sometimes. Would be great to have some tutorial or help in finding options **Recommendations to others considering GoodData.AI:** Would be great to have some tutorial or help in finding options **What problems is GoodData.AI solving and how is that benefiting you?** Many options available to use so I can create my own reports ### 49. Not a bad tool, some functionalities missing for a support organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about GoodData.AI?** Fast and easy to pull large amount of data. **What do you dislike about GoodData.AI?** Impossible to have ticket history with dates - for example ticket created and solved dates can not be pulled in one report, therefore it creates additional step in data analysis **Recommendations to others considering GoodData.AI:** Test well if all the date fields will be pulled the way you want **What problems is GoodData.AI solving and how is that benefiting you?** Analysing client success ticket data ### 50. Good Data is pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about GoodData.AI?** Once you understand the system is rather easy to use. **What do you dislike about GoodData.AI?** Although it's easy to use, your options are very limited. **Recommendations to others considering GoodData.AI:** Good data was a standard Zendesk option, which seems to be going away. I'm curious about what the future holds for this company. **What problems is GoodData.AI solving and how is that benefiting you?** We are trying to get better insights into our CC ticketing data. ## GoodData.AI Discussions - [What is the future of that platform?](https://www.g2.com/discussions/34286-what-is-the-future-of-that-platform) - 1 comment, 1 upvote - [What is the best way to show the Community Post list and the topic inside a Community Post? How can you identify community post creator?](https://www.g2.com/discussions/30752-what-is-the-best-way-to-show-the-community-post-list-and-the-topic-inside-a-community-post-how-can-you-identify-community-post-creator) - 1 comment, 1 upvote - [How can I better train my team in using good data?](https://www.g2.com/discussions/30717-how-can-i-better-train-my-team-in-using-good-data) - 1 comment, 1 upvote - [send e-mails for users](https://www.g2.com/discussions/13774-send-e-mails-for-users) - 2 comments, 1 upvote - [are you looking at integrations and user friendly automated reports?](https://www.g2.com/discussions/27532-are-you-looking-at-integrations-and-user-friendly-automated-reports) - 1 comment - [View GoodData.AI pricing details and edition comparison](https://www.g2.com/products/gooddata-ai/reviews?page=37§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A29%3A06+-0500&secure%5Bsession_id%5D=dbcdc190-5bb2-4aec-b5fc-78531b24105a&secure%5Btoken%5D=eeb39474aa4cb17663b2436c6d9df082d73976c60e85c4bdcc7e755fa4242608&format=llm_user) ## GoodData.AI Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Custom Web Application Development](https://www.g2.com/products/mind-it-systems-custom-web-application-development/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoodData.AI Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Data Preparation** - Connectors - Data Governance **Deployment & Integration - Semantic Layer Tools** - Multi-Environment & Multi-Cloud Support - Open API & SDK Integration **Data Connectivity and Prep - Agentic Analytics** - Data Source Connectivity - Automated Data Preparation **Statistical Tool** - Scripting - Data Mining - Algorithms **Data Modeling and Blending** - Data Querying - Data Filtering - Data Blending **Data Connectivity & Federation - Semantic Layer Tools** - Cross-Source Query Federation - Dynamic Schema & Metadata Adaptation **Autonomous Insight Generation - Agentic Analytics** - Continuous Pattern Detection - Multi‑Step Reasoning - Predictive & Prescriptive Analytics **Data Analysis** - Analysis - Data Interaction **Generative AI** - AI Text Generation - AI Text Summarization **Data Modeling & Metrics - Semantic Layer Tools** - Derived & Calculated Metrics - Time Intelligence Functions **Interaction and Workflow - Agentic Analytics** - Natural Language Query and Conversational Analytics - Action Triggering & Workflow Orchestration - Explainability & Audit Trails **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Agentic AI - Analytics Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization - Semantic Layer Tools** - Query Caching & Acceleration - Adaptive Query Optimization **AI Agent Management - Agentic Analytics** - Agent Configuration & Goals - Continuous Learning & Feedback **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Integration - Analytics Platforms** - No-code Dashboard Builder - Report Scheduling and Automation - Embedded Analytics and White-labeling - Data Source Connectivity **Governance - Semantic Layer Tools** - AI Governance & Observability - Metric Lineage for AI Training Data - Version Control & Change Impact Analysis **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Performance & Scalability - Analytics Platforms** - Large data handling and Query Speed - Concurrent User Support **Advanced Intelligence - Semantic Layer Tools** - Natural Language Query Interface - Semantic Layer for AI/ML Models - Recommendation Engine **Advanced Analytics & Modeling - Analytics Platforms** - Data Modeling and Governance - Notebook and Script Integration - Built-in Predictive and Statistical Models **Agentic AI Enablement - Semantic Layer Tools** - Agentic Query Orchestration - Contextual Reasoning Layer - Workflow Automation via Semantic Agents **Agentic AI Capabilities - Analytics Platforms** - Auto-generated Insights and Narratives - Natural Language Queries - Proactive KPI Monitoring and Alerts - AI Agents for Analytical Follow-ups **Personalized Intelligence - Analytics Platforms** - Behavioral Learning for Contextual Query Refinement - Role-based Insight Personalization - Conversational and Prompt-based Analytics **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top GoodData.AI Alternatives - [Tableau](https://www.g2.com/products/tableau/reviews) - 4.4/5.0 (3,657 reviews) - [Domo](https://www.g2.com/products/domo/reviews) - 4.3/5.0 (1,016 reviews) - [Alteryx](https://www.g2.com/products/alteryx/reviews) - 4.6/5.0 (844 reviews)