GoodAccess is easy to use for our users and implementing it was only delayed by our own topics. It's being used daily for many hours for the whole company.

GoodAccess went above and beyond to accomodate new features required for us to roll out the site2site VPNs with customers on a tight timeline. Their customer support answers quickly and acts proactively.

We haven't faced any performance issues caused by GoodAccess, only by our own unstable network connections. Review collected by and hosted on G2.com.

We'd appreciate having more potential gateway locations in Canada (e.g. Vancouver, Calgary, Winnipeg) and Bangladesh (e.g. Dhaka). Review collected by and hosted on G2.com.

Top-tier security (ZTNA, AES-256, compliance-ready).

Easy setup (intuitive dashboard, no complex configs).

Seamless remote access (fast, reliable, split tunneling).

Great support (24/7 live chat, quick fixes).

Cost-effective (transparent pricing, scales easily). Review collected by and hosted on G2.com.

Limited advanced features (vs. competitors like Zscaler).

Mobile app could be smoother (occasional connectivity drops).

No self-hosted option (cloud-only may deter some enterprises).

Reporting lacks depth (basic analytics only). Review collected by and hosted on G2.com.

Reliability, affordability, great support and feedback, product update, generally value for money Review collected by and hosted on G2.com.

I am not able to renew my subscription before the current one expires Review collected by and hosted on G2.com.

Gateways are very easy to set up. For small organization needing to secure a network with VPN without dealing with the infrastructure this is awesome. Their configuration and monitoring interface is incredible : it makes hard things look easy. For most of our tools, we moved from private networks to IP whitelisting using our Good Access gateways Review collected by and hosted on G2.com.

I don't really like the maturity of there payment processing that almost force you to start with a yearly subscription, making monthly subscriptions payment fail... seems that their integration with Stripe is broken. Might have been fixed though.

It's not a blocker since the quality of service and features would have led me into buying yearly subscriptions anyway. Review collected by and hosted on G2.com.

It is flexible, easy to use and administer. It gives us good reporting on the utilization, and it has a REST API to extract the data. Review collected by and hosted on G2.com.

Not a default, but we are in the Microsoft/Azure ecosystem. GoodAccess works well, but it is a bit complicated to integrate with our Azure Virtual Desktop environment. Review collected by and hosted on G2.com.

We've never suffered from any outages of our service which has been a big help to our business as a lot of our tools rely on a steady and restricted IP address. Customer service have always been very friendly and resolve issues quickly and are willing to negotiate on pricing of plans. Review collected by and hosted on G2.com.

There isn't much that we dislike about the service we get, it would be good to have a few more other features available. Allowing a more flexible use of gateways or a more varied collection of gateways. Review collected by and hosted on G2.com.

I like it the way you can set up your team... A lot of good features. Great customer support. I use it daily for security purposes. Review collected by and hosted on G2.com.

I don't use the app they provided because it will also let IPV6 pass through.. so I had to use OpenVPN app or Velocity (mac)... but no biggie, it gives you the necessary credentials to use other app besides their built in one. In fact I use several VPNs so Velocity let's me switch between them. Review collected by and hosted on G2.com.

Very easy deployment, with a lot of online help through their Support Portal. So far we had absolutely no issues with the connection, it remains stable and fast throughout the day. Apps are simple and easy to use - we use them on Windows, Mac and iOS devices. Review collected by and hosted on G2.com.

The trial period should have been a bit longer, 14 days is really not enough for all the testing; probably 30 days would be more appropriate, especially since this is a business solution. I have found out through their support team, that only 1 mobile device and 1 tablet/pc can use the connection at any given time - this information should be more visible on the website. Review collected by and hosted on G2.com.

I use a VPN and static IP for my team. The service allows e to simply invite team members. The installation is very simple and the service is of great performance. No downtime. Simple on/off.

Also, I get clear insights for the usage of my team members.

I used other services before but this is by far the best manageable one. Review collected by and hosted on G2.com.

Nothing. I have no comments to add on the service. No downsides. ........................................................................................................... Review collected by and hosted on G2.com.

GoodAccess is the best VPN service we've tested and used-- after testing multiple options it's the one we have settled on and continued to use as it allows our team members who work worldwide to access a variety of client sites. We've also used a number of features for our clients such as the static IP offering. Their customer service and support teams are quick to reply and incredibily helpful. Review collected by and hosted on G2.com.

The only issue we've had with GoodAccess is a more than reasonable one - they've had to increase their pricing (as has everyone). It's been a moderate increase but remains competitive and they were transparent about the need for it. Review collected by and hosted on G2.com.