The Customer Success Managers are incredibly accessible, responding to emails well within the promised 24-hour window. In fact, I usually had an answer within the hour! If my CSM was out, my question would be picked up by an equally knowledgeable staff member. This particularly impressive considering their staff is distributed throughout the world. Attention to customer service is the deal maker/breaker for me and Good Grants does a great job! Review collected by and hosted on G2.com.

We want applicants to complete the application in the portal but also allow them to download a PDF of the full application before starting. In addition, we started the application with two conditional screening questions, which would determine if they met basic criteria and either allow or not allow the rest of the application to appear. The link to download the application appears before these questions which meant the only part of the application they could print was the two screening questions. We decided that the availability of a PDF of the application before starting was most important so we removed the conditionality of the screening questions and will be screening the applications for eligibility ourselves.

It would be very helpful to have a link that allowed the applicant to download and print designated parts of the application. Review collected by and hosted on G2.com.

Grants is a very user-friendly and intuitive platform and is supported by an excellent support system. I've never waited more than 10 minutes for a response. The responses are great, supportive and easy to follow. Review collected by and hosted on G2.com.

Some of the applications are a little complex Review collected by and hosted on G2.com.

Simple and easy to get started. Excellent value. Review collected by and hosted on G2.com.

Most documentation/training well written and detailed, but I struggled with importing. Review collected by and hosted on G2.com.

Application administration is made very easy with use of tags.

Grant managment is eas, as is configuring new rounds and opportunities.

Customer support is quick. Review collected by and hosted on G2.com.

Printing from the system is time consuming, having to download and export applications before printing.

Difficult for applicants to find outstanding tasks and user interface for them could be improved. Review collected by and hosted on G2.com.

Customer support is readily available. In addition, good grants can be customized to cater to all your needs and can be integrated to any system. It is user friendly and easy to implement. Review collected by and hosted on G2.com.

There is hardly any thing that would allow me to mention anything negative since, the system caters to all the needs that i have. Review collected by and hosted on G2.com.

The Livestock Conservancy has been using the Good Grants platform with great success for our microgrants program since 2019. It has been an affordable and has met all our needs over the years. The platform has made it possible for thousands of applications to be submitted, processed, and judged with ease. When there have been snags, the follow up for help by Good Grants staff has been outstanding. They have always come through in a timely manner (and with great patience!) and help navigate me through any issue that has come up. The improvement made in recent years has only made the process of using Good Grants even more easy and intuitive. I can’t imagine managing our microgrants program without Good Grants. Big thanks and kudos to their excellent support team! Review collected by and hosted on G2.com.

Setting up a program from scratch is not the easiest or intuitive thing to do but once you learn how to navigate the program, it gets easier. Review collected by and hosted on G2.com.

I enjoy how streamlined it has made our grant competition, it's significantly easier to organize applications, reviews and share feedback than ever before. The 24/5 support is so so incredible and really makes the platform stand out. I also appreciate how custom you can make your forms. Review collected by and hosted on G2.com.

The platform, at least for me, did come with significant learning curves. That is very much eased by the customer support. Review collected by and hosted on G2.com.

We use Good Grants to manager our charitable grants programme. I actually find myself telling people about the customer service/ support function at Good Grants, because it is that good! Whenever I am seeking to do something on the platform that I'm not sure how to do, I take a look through the comprehensive topics, which usually helps. If I still need help, the support team are excellent - they actually film short videos specific to your query to show you exactly how to do something! And even better, they often come up with an alternative suggestion for a better way to do something that I had originally been planning to do. Really, so helpful, I'm very happy to recommend them. Review collected by and hosted on G2.com.

I'm looking forward to new developments that allow us to upload template pdfs. Review collected by and hosted on G2.com.

I enjoy the ease and userbility of the system. I have been supported brilliantly by Karen with the onboarding process and continue to be supported by customer service if I have any issues. I am looking forward to launcing our system publically and recieving applications. Review collected by and hosted on G2.com.

Nothing so far. I have found it easy to use Review collected by and hosted on G2.com.

Good Grants is a freindly online system used for grants management. It has a number of features that are easy to understand and use. It comes with guided tours and articles to help the user with ease of implementation. Custumer support is always available. It allows grant managers with ease of integration to other systems especially systems like Power BI to help with visualisation of M&E data. Review collected by and hosted on G2.com.

I dont know what I dont like about Good Grants because it is such a helpful platform. Review collected by and hosted on G2.com.