The AI driven summary and follow-up email. The summary does an incredible job highlighting the key points, and keeps me refreshed on the data quantities we are working with.

It's incredibly easy to use and provides a daily report of my upcoming calls. I go back and reference the summaries numerous times throughout the deal cycle. Review collected by and hosted on G2.com.

I honesty have no complaints. Gong functions well and provides all of the information I need. Review collected by and hosted on G2.com.

Their newer AI features are valuable in the call recordings. Review collected by and hosted on G2.com.

I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast for the deal. Maybe if the recording picked up timelines it could prompt you to change the forecast based on what it picked up. I think that could make notes/MEDDPICC information quicker to update within an attached CRM. Review collected by and hosted on G2.com.

Excellent call recordings and conversation analysis. The AI-powered insights help me analyze customer trends and risk. It also has a user-friendly UI/UX that makes navigation easy and intuitive. Their customer support is responsive, and the onboarding resources are helpful. Strong integrations with CRM tools, as well as email and meeting platforms. Review collected by and hosted on G2.com.

Premium pricing can be a bit expensive for smaller teams. The initial setup can also take some time, especially when it comes to integration. Review collected by and hosted on G2.com.

I like Gong's simplicity; it feels like a really efficient use of AI. The suggestions it gives for using AI are very intuitive, like searching for calls or writing follow-up emails. Whenever I have Gong write a follow-up email, it feels spot on as it captures the exact topics we discussed. I also really appreciate the reliability of Gong. Additionally, the initial setup was very easy, and it saves me a ton of time in my sales job. It makes searching for old calls easy with keywords and filtering, helping me refresh my memory. Review collected by and hosted on G2.com.

I've had some difficulties with having calls recorded if Gong wasn't able to get added to the calendar invite. It can be a bit of a challenge when customers use Microsoft Teams or their own conference information, although I think this has been improved over the last year or so. Review collected by and hosted on G2.com.

I like that Gong keeps all of my different leads organized and how it pauses the flow for people who have responded to my emails. It's all right at my fingertips and easy to use, which makes watching calls simple. I also love how the calls are recorded, so I can go back any time to listen to my own calls or learn from others. The to-do part of Gong is helpful, with tasks, flows, follow-ups, and flow errors clearly displayed. It separates prospects by flow type, making it clear which prospect is under which lead. The initial setup was super easy, and I love that I had the option to set up a new phone number with Gong. Review collected by and hosted on G2.com.

The to-do section used to be a little more clear and color-coded, but Gong installed a new update that makes that section a bit less intuitive. I am getting used to it now. Review collected by and hosted on G2.com.

Gong is very intuitive and helps keep me on track, while also providing great insights and training. Review collected by and hosted on G2.com.

It’s frustrating that I can’t have contacts in more than one flow. Review collected by and hosted on G2.com.

Gong is super crucial for me because it helps me remember all of the things I discussed with a prospect on a call. I don't have the best memory, but Gong allows me to remember the things I talked about and relay those back to the prospect. I also really like that it allows me to listen to others' calls for coaching and improvement on my own job. Review collected by and hosted on G2.com.

I would love it if Gong had a more generative AI capability, where it actually helped me to write business cases rather than just giving me notes from a call. Review collected by and hosted on G2.com.

Our team has been utilizing Gong's ai, engage for a few months now to optimize our emails responses and summaries our account calls, and it's been great at learning our workflow, lingo and best practices. Review collected by and hosted on G2.com.

The search functions speed could improve and unlike most search fields, you have to completely spell the contact's name or company name before it starts searching. It'd be great while your typing the contact, Gong could pick up and finish the search. Review collected by and hosted on G2.com.

I really appreciate Gong for giving us great tools for when we need to intervene in specific situations. It provides visibility on calls and conversations, allowing us to anticipate issues faster. The call and video recording features, along with the repository and AI insights, are very beneficial. I also value Gong's ability to forecast and provide accurate deal flow predictions. Moreover, the initial setup was very easy, and I had one of the best onboarding experiences in SaaS with Gong. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I also love the ability to search any account for specific items like feature requests, frustrations, product praises, or any other customer insights. Review collected by and hosted on G2.com.

Nothing really, to be honest. For my use case, Gong has been great. Review collected by and hosted on G2.com.