I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable. Review collected by and hosted on G2.com.

All of the features are helpful and there's nothing that needs improving. Review collected by and hosted on G2.com.

I like how well organized Gong is. I also enjoy the AI features, especially being able to ask questions about specific accounts. Review collected by and hosted on G2.com.

There’s no end-user way to improve your own experience; it’s entirely in the hands of your admin team, who may not prioritize the app the same way you would in your day-to-day work. Review collected by and hosted on G2.com.

Gong has a great UI and is easy to immediately adopt. It provides value quickly through some of its most standard features and gives myself and my team fantastic insights regarding what is going on within our prospects and accounts. Gong helps us save time and resources and makes us more successful in the ways that we land, retain and expand our customers. Review collected by and hosted on G2.com.

I have everything I need with Gong, though I would like to see the product release more features related managing existing customers (Customer Success use-case) Review collected by and hosted on G2.com.

I love the new AI Agents. It became my go to resource each time I need to analyze any business context, from summaries to analytics, reviews or insights. Review collected by and hosted on G2.com.

To add an AI agent to ask anything across the entire customer database or based on filters, stream etc, not limited per number of calls or conversations Review collected by and hosted on G2.com.

I use Gong for sales purposes to generate pipeline. I find it incredibly helpful that it creates a summary of the calls and registers them. I particularly like the summaries and the next step suggestions, which are essential for creating reports on the calls and scheduling follow-ups with clients. The AI drafts allow me to copy the information without having to write it manually, enabling me to be more present in the call without taking notes. With 5-6 calls per day, preparing summaries myself would take hours, so Gong significantly streamlines this process for me. Review collected by and hosted on G2.com.

I would prefer a summary of the calls I did during the week to schedule any immediate follow ups. I think having the program reminding you to schedule a call to follow up or sending you an invite in the calendar if the client already agrees to it would be useful. We were not onboarded immediately, but I think our team is not always considered sales so they forget to put it in our configuration. Review collected by and hosted on G2.com.

I like the Gong interface and the three tools I mentioned, as they solve my pain points. Additionally, I appreciate that it offers me a rating on how engaged I am and where I can shorten my interventions, basically the coaching it provides me. I also highly value having a record of my meetings that I can consult immediately or later, which makes my work easier. Review collected by and hosted on G2.com.

There are two things that could be improved in Gong. The first is that sometimes the meeting is not recorded if I have to enter the Zoom link twice. This makes me lose all the added value of Gong, as I cannot recap the important points or obtain traceability for the future. The second is that sometimes it incorrectly captures the person responsible for an action in the next steps. Review collected by and hosted on G2.com.

I use Gong to keep track of all emails, calls, and conversations, and it's a great place to reference details and prep for meetings. It's really nice because I don't have to do it manually, and I can share it with my account executive. The organization is fantastic; everything's there, and I can prep for meetings quickly. Gong provides wonderful summaries that make it easy to write follow-up emails. I love that I no longer have to say I don't know to a question because I can go back and reference things. It saves so much time and improves how I show up with my customers. It's a lifesaver for someone like me who's not super organized. Gong organizes everything for me, so I don't have to scan or take notes. I can just search for information right away. I also appreciate seeing the history of interactions with different people who have touched an account. The setup was absolutely painless and easy. Overall, I really, really like it. Review collected by and hosted on G2.com.

Yeah. I would like it if all of my accounts could be, like, on one where I could navigate. Because right now, you have to do a search, and sometimes the search is a little clunky. It's not as intuitively organized, so I don't always know where to find everything. I don't have, like, a me page of my accounts. It would be nice to have, like, a me accounts page where I can just navigate them and just kinda click on them rather. Than having to search them. And, yeah, it just kinda like can be a few extra steps to, like, get to to the call I want or to get somewhere. So that would be nice. The organization would be a little bit better, like my landing page. Just a slightly more intuitive. Review collected by and hosted on G2.com.

I use Gong at work in B2B sales, and it helped me ramp up quicker, giving me a better understanding of what gets communicated during customer calls. It helps me prioritize who to contact by seeing when the last contact was. I like the most that it can summarize and answer questions about calls that were recorded. I also like that it automatically updates with my email messages and shows what is on our CRM as well. Additionally, Gong connects with Outlook and Salesforce, which is really convenient. Review collected by and hosted on G2.com.

Sometimes when I type in an account that has a longer name in the search, there are no results. Also, maybe there could be a full list of accounts with date and method of last contact that can be sorted or exported.(maybe this is already a feature that I just don’t know about) Review collected by and hosted on G2.com.

I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better. Review collected by and hosted on G2.com.

The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer. Review collected by and hosted on G2.com.

I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time. Review collected by and hosted on G2.com.

I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful. Review collected by and hosted on G2.com.