I like how Gong provides a summary when I'm reviewing calls. It's really helpful because I can use keywords to quickly identify if there are any issues with the call or if I'm looking for specific information. The ease of finding what I need is great. I also found the initial setup to be 'so easy,' definitely a nine over 10. Review collected by and hosted on G2.com.

The AI translation during calls can be inaccurate because some details or words are not relevant to what the person in the call actually says. This needs to be improved. Review collected by and hosted on G2.com.

In Gong, call recordings help in going back to client discussions whenever required. It becomes easy to recall what was discussed without depending on notes. Key points from conversations are already captured, so follow-ups feel more organised and nothing important gets missed Review collected by and hosted on G2.com.

Finding specific details from past calls takes some effort because of the amount of data available. At times, it feels a bit heavy to navigate when looking for a particular point. Searching through older conversations also takes longer than expected, especially when trying to quickly refer something during work. Review collected by and hosted on G2.com.

I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have. Review collected by and hosted on G2.com.

The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package. Review collected by and hosted on G2.com.

I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups. It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history. I love Gong Templates for sending out emails to customers - saves me a ton of time. I honestly don't know how I would do my job without Gong. Review collected by and hosted on G2.com.

I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem. Review collected by and hosted on G2.com.

What I like best about Gong is the call recordings and clear insights it provides after every discussion. It helps in revisiting important points and understanding conversations better. The summaries and tracking make follow-ups easier and reduce the need for manual note-taking. Review collected by and hosted on G2.com.

The platform feels a bit complex in the beginning and takes time to get used to. There is a lot of data and insights, which can feel overwhelming at times. Search and filtering are not always very smooth, so finding specific points from older calls takes effort. Review collected by and hosted on G2.com.

I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.

I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter. Review collected by and hosted on G2.com.

Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English Review collected by and hosted on G2.com.

I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention. Review collected by and hosted on G2.com.

It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to. Review collected by and hosted on G2.com.

I love how much easier it’s made my admin work, especially with the notes and the post-meeting email write-ups. Review collected by and hosted on G2.com.

New features are only announced in the notification area. It would be nice if new features also had banners on the home page, so they’re easier to notice. Review collected by and hosted on G2.com.

I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work. Review collected by and hosted on G2.com.

The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating. Review collected by and hosted on G2.com.

I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy. Review collected by and hosted on G2.com.

I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented. Review collected by and hosted on G2.com.