It summarizes next steps for a meeting and makes it easier for me to be fully present on the call Review collected by and hosted on G2.com.

I wish I could filter down the activity my whole company has had with a company to just include my activity Review collected by and hosted on G2.com.

I like how easy Gong is to use and how reliable it is. I really appreciate that if I need a summary of my calls or important notes, Gong can put together an AI summary for me. This makes it easier to have a summarized version of what the call was about, especially if it was long. Review collected by and hosted on G2.com.

I think the AI maybe could be improved a little bit. Sometimes, when I'm reading the AI notes on the summary, it can put things in there that aren't accurate or the context will be off. Which isn't a huge problem, but sometimes it's a pain. Review collected by and hosted on G2.com.

I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go. Review collected by and hosted on G2.com.

I wish that we were able to edit flows with active contacts and leads. Review collected by and hosted on G2.com.

AI, loving all the features about the ai implementation, recognizing and transcribing is the best Review collected by and hosted on G2.com.

Probably price, because there are other apps that can solve the same issues but a lower prices Review collected by and hosted on G2.com.

I really like Gong because of its dynamic and user-friendly interface. It's incredibly helpful after calls, especially when I need to quickly send an email. One of my favorite geatures is the call summary and brief that Gong generates after each conversation., which makes my outreach more efficient and organized. Review collected by and hosted on G2.com.

I don't like how the audio quality isn't great when using my Bluetooth headset. People say it sounds like I'm underwater, which doesn't seem natural. It's difficult to deal with this issue unless I'm using a headset directly connected to my laptop. Review collected by and hosted on G2.com.

Gong is great for recording and cataloguing our call recordings, and its newer AI features are also really helpful. The summaries for each call, along with the ability to search and ask questions about clients’ needs, are incredibly valuable. its easy to use and the interface is easy to pick up. Review collected by and hosted on G2.com.

very rare issue with call not recording. some transcript issues but nothing major that doesnt make sense. Review collected by and hosted on G2.com.

I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky. Review collected by and hosted on G2.com.

There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude. Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls. Review collected by and hosted on G2.com.

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. Review collected by and hosted on G2.com.

That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls. Review collected by and hosted on G2.com.

Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part. Review collected by and hosted on G2.com.

I like that Gong is easy to use and very fast. The transcription feature is kind of accurate, which means I don't have to take notes myself and can focus more on the meeting. It helps me pay better attention to both customers and colleagues. Setting it up was also very easy. Review collected by and hosted on G2.com.

I don't like that Gong doesn't support languages like German and French. It also struggles to recognize different speakers if they're not in the calendar invite. This often happens when my calendar invite gets forwarded internally within large organizations, and those meetings don't get recorded in Gong. For data protection reasons, it seems speakers' assignments are either technically not possible or they are redacted. Review collected by and hosted on G2.com.