I really enjoy Gong for several reasons. The call recording feature and the availability of transcripts are my favorite parts. They eliminate the need to take notes during calls, allowing me to be more active with prospects and customers. I like reviewing the pipeline tab and the heat map, which offer a visualization of deal activity, helping me stay on top of deal management. The AI tips that provide suggestions or reminders to reach out to certain deals are also valuable. Plus, the integration with Salesforce is really nice, as it allows me to make calls and send emails from Salesforce without needing to go into Gong. The initial setup of Gong was extremely easy, and the user interface is super user-friendly, making it easy to use and navigate. Review collected by and hosted on G2.com.

I think the account AI is often incorrect. Lots of times, I will ask a question to your Gong account AI, like, did we discuss pricing, and I'll get the answer as no. But if I put the transcript into Chat GPT, it will tell me the full pricing discussion that we have. So I think areas to improve would be account AI. Review collected by and hosted on G2.com.

I like Gong's AI feature that allows us to see account information. It helps us track any changes or achievements from the accounts with the AI feature. I also like the automated email sequence feature under the 'Engage' section, which is valuable. Gong shows us how other salespeople create their sequences, and we can duplicate and tweak them to make them more relevant to what I am selling. Review collected by and hosted on G2.com.

When it comes to Gong, I do not get an overview of how many emails have been viewed or opened by people. There is no separate tab for it. I have to individually go and check. Review collected by and hosted on G2.com.

AI Recap provides helpful summaries, outlines, and clear next steps and is accurate and easy to leverage without much editing.. I also like how easy it is to share with clients, and how searchable everything is by attendee or client. Being able to save calls into different folders is useful as you ramp up and use them for training. UI is intuitive as is navigating the platform. Overall using the Gong makes work much more efficient and makes collborating easier. Review collected by and hosted on G2.com.

I love Gong! Honestly, there’s nothing I dislike about it. Review collected by and hosted on G2.com.

I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent. Review collected by and hosted on G2.com.

If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats. Review collected by and hosted on G2.com.

What I like the most is that you can go back and listen to your call recordings and hear everything that happened. You can also, depending on the type of account you have, hear different calls from other colleagues to have a different perspective if you have the same customer. Review collected by and hosted on G2.com.

To be honest Gong is a really good tool that I use, there is nothing I dislike about it Review collected by and hosted on G2.com.

I found most value in automated call recording, transcription, and analysis. This removes the manual note-taking burden and gives you a searchable record of every customer conversation. Review collected by and hosted on G2.com.

Nothing to dislike as of now. Most features are helpful, particularly the automated call recording and transcription. Review collected by and hosted on G2.com.

We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.

The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.

On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.

The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel. Review collected by and hosted on G2.com.

The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.

Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.

On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.

None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side. Review collected by and hosted on G2.com.

Gong provides three main "upsides" by turning messy conversations into searchable data:

Visibility & Accuracy: You see what’s actually happening in deals instead of relying on subjective rep notes. This leads to 95% more accurate sales forecasting.

Faster Coaching: Managers can skip to "swearing" or "competitor mentions" in a 60-minute call in seconds, allowing them to coach 3x more reps in the same amount of time.

Replicating Top Talent: It identifies the specific talk patterns (like talk-to-listen ratios) used by your best sellers so you can clone their strategy across the whole team. Review collected by and hosted on G2.com.

The bad:

High price tag: It’s a premium-priced tool, and the platform fees can be significant, which is hard to justify for smaller teams.

Rep pushback: If it isn’t introduced carefully, it can come across as “Big Brother” surveillance and end up hurting trust across the team.

Feature overload: The interface feels dense, and it often requires a dedicated admin to keep the AI “trackers” accurate, maintained, and genuinely useful. Review collected by and hosted on G2.com.

What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.

In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.

It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way. Review collected by and hosted on G2.com.

here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times. Review collected by and hosted on G2.com.

I like that Gong gives me all the call report data, which helps me identify and analyze problems effectively. The AI in Gong is great for analysis, as it tells me how a call went and highlights sections where things might not have gone well. I also appreciate the recording feature because the sound quality is very good. Additionally, I find the Gong website and software to be really fast and reliable, making it easy to use. Review collected by and hosted on G2.com.

The only thing that I think is, that, you know, what Gong has to work is the buffer speed, like, the loading speed of the software. Sometimes it's bit, you know, slow. Review collected by and hosted on G2.com.