What I like best about Gong is its ability to automatically record, transcribe, and analyze sales calls with very high accuracy. It gives clear insights into customer conversations, helping teams improve communication, understand buyer behavior, and close deals faster. The dashboard is user-friendly, and the AI-driven coaching recommendations are especially useful for sales managers and growing teams. Review collected by and hosted on G2.com.

One downside of Gong is that the platform can feel expensive for smaller teams, and some advanced analytics features take time to fully understand and use effectively. Review collected by and hosted on G2.com.

The AI tools are very helpful. I can ask it anything about a call or an account and it will give me an answer and a link to where in the call I can find what I'm looking for. Review collected by and hosted on G2.com.

Too many clicks. If I'm on an account and want to watch a recording, I don't need a new tab opened up each time. Just bring me to the call. I also don't want to have to click on "activity" and then "calls only" Review collected by and hosted on G2.com.

I use the summary features daily and helps me out a lot. Some of the issues with Gong not appearing on calls has also been resolved. Review collected by and hosted on G2.com.

Everything is great. Maybe the layout when you are searching for a specific customer call, the timeline can get a bit tricky to read. Review collected by and hosted on G2.com.

I appreciate that Gong summarizes the calls for me, saving me time. I particularly like the simplicity of the system. I use the Engage feature to call customers and the Flows for outreach. The recording feature in meetings is helpful for summarizing the call. The scope of the product in the area of outreach is better and it is more error-free. Review collected by and hosted on G2.com.

A direct connection to Salesforce would be desirable. Review collected by and hosted on G2.com.

What I love most about Gong is that it automatically fills in MEDDPICC in Salesforce based on call insights — it saves so much time and takes the admin work out of keeping deals up to date. The deal intelligence is also invaluable for spotting risks early and keeping the pipeline on track. Review collected by and hosted on G2.com.

Sometimes the AI transcription struggles with accents or technical terminology, which means you occasionally need to manually correct the notes. The amount of data and insights can also feel overwhelming at first until you get used to navigating the platform Review collected by and hosted on G2.com.

My favorite feature is the visualization that shows colored "bar chart" representations of whom is speaking, when, and for how long. I use this to identify conversation dominators and ramblers, and coach accordingly Review collected by and hosted on G2.com.

The AI insights and advice feel arbitrary. I will get advice on things things that I do not understand, like "wait more than 1.5 seconds before responding" ... but why? who says that is important? Review collected by and hosted on G2.com.

Gong helps us record and write out, and also studies sales calls by itself. So it saves a lot of time for the users. Review collected by and hosted on G2.com.

What can be improved is:

1. Obviously, the cost. It could be more competitive.

2. Secondly, sometimes we face glitches, and also sometimes it is hard to download or move my old data.

Otherwise, it's good. Review collected by and hosted on G2.com.

Gong’s best features are its AI capabilities and the Agent Studio, which make it easier to analyze calls and sync everything with the CRM. Review collected by and hosted on G2.com.

So far, I haven’t disliked anything. Everything has worked fine. Review collected by and hosted on G2.com.

The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call. Review collected by and hosted on G2.com.

to highlight the sections that could be improved based on the historical data of the client or based on the individual representative. Review collected by and hosted on G2.com.

I use Gong to prepare calls with clients based on the context of past calls and interactions. I find it very useful for gathering client context and continuous improvement, as it allows me to analyze which aspects I can improve in the future. What I like most about Gong is the ease of use. I especially value the ability to connect past calls and emails, which allows me to gain the full context. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

There could be a section of recommendations to do things better next call. Review collected by and hosted on G2.com.