---
title: Gong Reviews
meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 6724 reviews by the users' company size, role or industry
  to find out how Gong works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 6724
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Gong Reviews
**Vendor:** Gong  
**Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 6,724  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.



## Gong Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find Gong's **AI capabilities invaluable** for saving time and enhancing productivity through efficient communication insights. (301 reviews)
- Users value the **ease of use** of Gong, finding it intuitive for analyzing sales calls and opportunities. (240 reviews)
- Users appreciate the **call recording and AI note-taking** features of Gong, enhancing productivity and improving sales strategies. (194 reviews)
- Users appreciate the **accuracy** of Gong, noting its ability to maintain call control and summarize discussions effectively. (188 reviews)
- Users appreciate the **intuitive AI-driven insights** of Gong, which significantly enhance sales efficiency and pipeline management. (186 reviews)
- Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews)
- Automation (167 reviews)
- Recording (156 reviews)
- Features (136 reviews)
- Transcripts (121 reviews)

**What users dislike:**

- Users experience **call tracking issues** with Gong, noting difficulties in accessing and locating previous calls. (119 reviews)
- Users report **recording issues** with Gong, including missed connections and difficulties in retrieving past calls. (77 reviews)
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews)
- Users note the **limitations of AI functionality** , which can affect accuracy and real-time integration in Gong. (67 reviews)
- Users note the **missing features** in Gong, particularly the lack of real-time AI coaching and limited search filters. (60 reviews)
- Users experience **accuracy issues** with Gong, particularly in translation and inconsistent functionality across multiple Salesforce tabs. (58 reviews)
- Learning Curve (51 reviews)
- AI Inefficiency (44 reviews)
- Slow Loading (41 reviews)
- Not Intuitive (33 reviews)

## Gong Reviews
  ### 1. The Best Call Access for Reliable Proof

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashwinder M. | Advertising Sales Associate, Marketing and Advertising, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 16, 2026

**What do you like best about Gong?**

I love being able to access all the phone calls that took place as proof for anything and everything. It’s the best!

**What do you dislike about Gong?**

So far, there’s nothing I dislike about it.

**What problems is Gong solving and how is that benefiting you?**

Having access to phone call recordings works best as proof for upcoming quality analysis and reviews. It helps us improve by showing what we can do better, so we can continue to handle calls in the best possible way.

  ### 2. Great Platform w/ AI Intelligence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sicily J. | JR SDR, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 05, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I can appreciate the ai conversation briefs

**What do you dislike about Gong?**

It is still slow, but that is all I complain about

**What problems is Gong solving and how is that benefiting you?**

Its AI capabilities and transcriptions are very accurate, saving time and energy

  ### 3. Effective Call Audit with Reliable AI Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kalpam S. | Advertising Sales Rep Analyst, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 18, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I like how Gong helps with call recording and auditing, providing agent-level information and accurate call outcomes. Gong AI is reliable, offering deeper insights into the calls, and it helps in transcription and analyzing every word clearly, providing a summary which is really helpful. The initial setup of Gong was easy.

**What do you dislike about Gong?**

I wish calls could be available on Gong as soon as the seller closes the call.

**What problems is Gong solving and how is that benefiting you?**

I use Gong for call recording and auditing, providing agent-level information, accurate call outcomes, and controlling customer dissatisfaction. The AI analyzes every word, offering reliable transcriptions and summaries.

  ### 4. Accurate Notetaking and Fast Account Insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

Accurate notetaker and the account level insights help me get to information fast. I'd otherwise have to go through misaligned salesforce lead/account/contact records to piece this together.

**What do you dislike about Gong?**

Sometimes the information takes long to load but it might also be related to the way our integration is set up.

**What problems is Gong solving and how is that benefiting you?**

Sales intelligence information

  ### 5. Clear Sales Call Insights That Improve Deal Strategy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mohamed S. | Senior Digital Marketing Consultant | Vendor for snapchat supporting Advertisers in MENA, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 07, 2026

**What do you like best about Gong?**

It gives clear insights from sales calls, helps improve deal strategy, and shows what top performers are doing right.

**What do you dislike about Gong?**

It can be expensive, and the insights sometimes feel overwhelming or too detailed for quick daily use.

**What problems is Gong solving and how is that benefiting you?**

It solves sales call tracking, deal insight, and performance analysis.
Benefit: better coaching, improved win rates, and more accurate deal forecasting.

  ### 6. Useful For Note Taking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elliott O. | CSM, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 26, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

The software's ability to record and transcribe software is a lifesaver

**What do you dislike about Gong?**

the recording disclaimer could be shorter

**What problems is Gong solving and how is that benefiting you?**

Notetaking and organizing

  ### 7. Automatic Call Capture Makes It Easy to Review Conversations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashish M. | Market Intelligence , Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 04, 2026

**What do you like best about Gong?**

I like its automatic call capture feature, it helps me to look back at the calls later

**What do you dislike about Gong?**

Sometimes fast paced conversations require correcting manually

**What problems is Gong solving and how is that benefiting you?**

I don't need to take notes manually for calls and it alerts me if a deal is in stall

  ### 8. Powerful GTM Insights That Scale Across the Company

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 12, 2026

**What do you like best about Gong?**

The ability to leverage the GTM insights across the entire company

**What do you dislike about Gong?**

The customer support experience is pretty bad and outdated with having to submit tickets instead of having real-time chat and phone options

**What problems is Gong solving and how is that benefiting you?**

Forecast accuracy and conversation intelligence

  ### 9. Great Multilingual Support, Hard to Find Any Faults

**Rating:** 3.0/5.0 stars

**Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 09, 2026

**What do you like best about Gong?**

It works great with all languages, big bonus

**What do you dislike about Gong?**

I can’t say anything in particular, but it’s a pretty good tool overall.

**What problems is Gong solving and how is that benefiting you?**

It solves our sales processes cycle and recording for future learning

  ### 10. Keeps Customer Research Organized and Easy to Share

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 14, 2026

**What do you like best about Gong?**

I actually do not use it for sales. I use it for customer research and it helps me keep everything organized and to share things easily with the development team.

**What do you dislike about Gong?**

The price. I think that because it is for sales people it has a price I am not willing to pay.

**What problems is Gong solving and how is that benefiting you?**

The key problem is being able to share with engineers and them getting the information quickly.

  ### 11. Clean, Easy Workflow with a Great UI and Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon E. | Business Development Representative, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** February 25, 2026

**What do you like best about Gong?**

Great UI, the customer support is great. The workflow is very clean and easy to organize your daily tasks.

**What do you dislike about Gong?**

The application has a couple of bugs, but those can be fixed

**What problems is Gong solving and how is that benefiting you?**

It's able to use AI to record meetings and give us a summary in case we forget key details from a meeting

  ### 12. Seamless to Use, with Room for Recording Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 24, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I have been using Gong for two years, primarily to evaluate past conversations. I found it to be really easy to use, straightforward, and quite simple from the start. Gong solves many problems for me by allowing me to check back on discussions or past operations in my pipeline. This capability enables me to re-engage with them, identify areas that fall short, and understand what is happening in a timely manner. The recording feature of Gong is particularly useful, as it helps maintain a comprehensive record of conversations. Moreover, I really appreciate how easy everything is to use on Gong; it's very straightforward. My colleagues enjoy it too, and I see how beneficial it is to have everything on one single platform. This comprehensive and user-friendly approach is a major reason why I like Gong.

**What do you dislike about Gong?**

I find it challenging that Gong sometimes doesn't record everything, which makes it hard to keep track of all necessary information.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to review past conversations, reengage with opportunities in my pipeline efficiently, and track where they fall short, ensuring timely understanding of ongoing matters.

  ### 13. A powerful AI-driven tool to boost productivity and client management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sergio M. | CSM / Email & SMS Marketing Specialist / CRM , Marketing and Advertising, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 11, 2025

**What do you like best about Gong?**

Gong has been a great productivity booster in my role as a Customer Success Manager at Privy. It allows me to efficiently follow up and manage my book of business with clear visibility into client interactions. The AI-powered insights are extremely valuable for identifying opportunities, improving communication, and ensuring I never miss key action items. I also appreciate how intuitive and well-integrated the platform is with my daily workflow.

**What do you dislike about Gong?**

While Gong is an excellent platform, the depth of data can sometimes feel overwhelming for new users, and it takes some time to fully leverage all of its AI capabilities. A more streamlined onboarding experience could help accelerate adoption.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me capture, organize, and analyze all my client conversations in one place, making it much easier to stay on top of my book of business as a CSM at Privy. The conversation intelligence capabilities give me actionable insights into client needs, engagement trends, and follow-up opportunities. This allows me to prioritize my outreach, personalize communication, and ultimately improve client retention and satisfaction. The AI integration also saves me time on manual note-taking and ensures no critical information gets lost.

  ### 14. Good Analytics and Recording but Costly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gopi k. | Principal Product Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** August 11, 2025

**What do you like best about Gong?**

1. Gong captures and analyzes all customer interactions - calls, emails, meetings. Hence there is no more lack of sales conversation visibility
2. Instead of sales managers having to listen to every call, Gong automates analysis using AI/NLP, risks, and legal signals making it easy to use multiple times
3. Also, it's very easy to integrate with Teams using its varied channels of integration

**What do you dislike about Gong?**

1. There is a delay in AI-generated summaries and notable inaccuracies with accents
2. Some advanced features like custom workflows and permissions require time to learn and set up properly
3. It's very expensive with key capabilities locked behind additional seats or tiers
4. Search is not intuitive, especially when looking up calls without precise names

**What problems is Gong solving and how is that benefiting you?**

1. Solves the problem of incomplete CRM inputs. Gong enhances by mining patterns and signals directly from customer conversations
2. Not only sales and marketing folks, but various levels like product, engineering, and program leaders can also access the various recordings to any customers and provide actionable insights
3. It unites data capture, AI insights, forecasting, engagement, coaching within a single environment - minimizing context switching and siloed tools

  ### 15. Refurbish Your self's

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taj S. | Senior Analyst, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 09, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Amazingly used Ai to give the entire transcript and outline of the call to understand more in-depth of the business  

**What do you dislike about Gong?**

Can give a suggestion box where it can tell us how the pitch / conversation could have been much better.

**What problems is Gong solving and how is that benefiting you?**

Self furbishing and, yes, it is beneficial in several ways

  ### 16. Easy Zoom Integration and Reliable Call Recording

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 15, 2026

**What do you like best about Gong?**

I like how it integrates with zoom and is able to pretty easily record zoom calls. It usually just works too.

**What do you dislike about Gong?**

The permission settings were pretty difficult to navigate. One of the permissions also required a license for one of my admin users.

**What problems is Gong solving and how is that benefiting you?**

We mainly utilize gong to record consented customer calls so our revenue and product teams can review key customer feedback/details and more.

  ### 17. Very convenient to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** MOHIT S. | analyst, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 23, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

It's very much Easier to use and data of call in transcript very much accurate 

**What do you dislike about Gong?**

It should also have option how we can improve on sales pitching at what part what new we can pitch

**What problems is Gong solving and how is that benefiting you?**

feedbacks are always important and how you are doing as per the parameters and marking , It makes us convenient to check and rectify our mistakes

  ### 18. Enhances Conversation Insights, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bartosz J.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 24, 2025

**What do you like best about Gong?**

I appreciate the statistics Gong provides on my specific conversations, such as the longest monologue and response times for both myself and the customer. These features offer valuable feedback, enabling me to adjust and improve my communication strategy. I find these insights particularly beneficial for honing my interaction style, ensuring I focus on the right elements during conversations to enhance engagement and effectiveness. Additionally, I enjoy the simplicity and ease of access to the tool without needing to handle any setup, making it conveniently integrated into my workflow. The ability to check recorded conversations and ask for feedback further aid in refining my skills. These functionalities have made Gong an essential tool in my professional toolkit, warranting a solid recommendation score of 10 from me for colleagues and friends.

**What do you dislike about Gong?**

I don't like that when I open it, it opens with some filters that I'm not expecting, especially when I open the browser from the history.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record conversations and receive feedback. It provides statistics like longest monologue and response times, helping me improve my communication by focusing on conversation quality.

  ### 19. Consistent Platform with a Powerful New Revenue Tab for Forecasting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

Consistency of the platform and specifically, the new 'Revenue' tab for deal tracking and forecasting

**What do you dislike about Gong?**

Nothing, the only thing is that the AI (and all AI) and consistently improve

**What problems is Gong solving and how is that benefiting you?**

Recording calls, single source of truth for my deals, collaboration and email tracking without having to slack team mates

  ### 20. Accurate and Reliable—A Tool You Can Trust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa H. | Sr. Customer Success Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

It’s pretty accurate and reliable. I use it daily to recap calls.

**What do you dislike about Gong?**

When you snip a part of it, it makes for a few too many clicks

**What problems is Gong solving and how is that benefiting you?**

Balancing fifty plus clients is extremely difficult to recall so having Gong has been a lifesaver

  ### 21. Actionable Insights and Seamless Integration Elevate Sales Performance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 07, 2026

**What do you like best about Gong?**

Exceptionally actionable insights: Call recordings, transcripts, and AI-driven highlights surface patterns that reps and leaders can actually act on.
Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes.
Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately.
Ease of adoption: The UI is intuitive, and value shows up quickly once calls are connected.
Ecosystem & integrations: Plays well with major CRMs and sales tools, making it central to the sales workflow.

**What do you dislike about Gong?**

Pricey: It’s a premium product; smaller teams may struggle to justify the cost.
Information overload: With so much data, teams without a clear process can feel overwhelmed.
AI isn’t perfect: Transcriptions and insights can miss nuance (accents, crosstalk, complex jargon).
Privacy & culture concerns: Continuous call recording can feel intrusive if not rolled out thoughtfully.
Customisation limits: Some teams want deeper control over dashboards and reports.

**What problems is Gong solving and how is that benefiting you?**

Gong turns unstructured call and meeting data into structured, actionable intelligence. For me, that means clearer insights, better coaching, stronger forecasting, and ultimately higher sales productivity.

  ### 22. Effortless Meeting Management with Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jackson C. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 16, 2026

**What do you like best about Gong?**

I use Gong to record my meetings with customers, and it saves me a lot of time and energy. I like the automatic note-taking and summarizing features. The initial setup was very easy.

**What do you dislike about Gong?**

It sometimes doesn't understand when I have rescheduled a Teams meeting with a customer

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record meetings, which saves me from taking notes and helps with follow-up emails. It solves note-taking and summarizing issues, saving me time and energy with its automatic features.

  ### 23. Boosts Productivity with Insightful Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sofia V.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 22, 2025

**What do you like best about Gong?**

I love using Gong because it enables me to communicate more effectively with my customers by capturing exactly what they say, which eliminates guesswork and enhances my communication skills. The tool is incredibly user-friendly in day-to-day operations. Gong significantly boosts my productivity by automating follow-up emails and accurately capturing notes during calls, which can be executed in multiple languages, crucial for my role. Furthermore, Gong provides excellent coaching support that improves the questions I ask and my overall communication with customers. I find their recording features and account AI particularly valuable, as well as the insights which help me ensure I am addressing the right topics, asking good questions, and managing interaction times effectively. Lastly, Gong fits well with tools like Salesforce, making it an integral part of my workflow.

**What do you dislike about Gong?**

I would love to see Gong transition to also giving live feedback during calls. Currently, it provides feedback after the call, and having the feedback in a more timely manner during the call itself would be beneficial.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to eliminate guesswork in customer communication, save time with follow-up emails, improve my communication skills, and get multilingual support.

  ### 24. So helpful!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hooper C. | Senior Account Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2025

**What do you like best about Gong?**

Gong is a really helpful way to have notes taken for you during a call so that you can focus on listening and participating in the call instead of spending your time jotting down every note. Not only is the call recorded so that you can go back and review anything you may have missed, Gong also will send a follow up email after your call with the key points as well as a generated list of next step action items, which is so helpful for sending follow ups to clients after calls.

**What do you dislike about Gong?**

Gong has another virtual "member" join the call as a notetaker, unlike Gemini, which may be a bit confusing to clients at first.

**What problems is Gong solving and how is that benefiting you?**

Productivity, note taking, insights on how I participate during calls

  ### 25. Smart, Simple Insights That Are Easy to Digest

**Rating:** 4.5/5.0 stars

**Reviewed by:** Piotr J. | Account Executive, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 08, 2026

**What do you like best about Gong?**

Easy to digest insights about nearly anything you want. Very smart tool and simple to use.

**What do you dislike about Gong?**

possibly not all tools in Gong should be visible to all users as it becomes too heavy. I feel a bit too much tracked by the tool from all possible angles.

**What problems is Gong solving and how is that benefiting you?**

Reviewing conversations with customers and prospects, generate follow up emails, next steps, plans to action, review my stats and KPIs

  ### 26. How Gong helps me understand my sales calls and improve communication with clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mehul K. | Frontend Engineer, Computer Software, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 21, 2025

**What do you like best about Gong?**

best about Gong is how it record and analyze my calls automatically. I don’t have to take notes while talking to clients, it capture everything and I can listen later. I also like how it show which part of call went good or bad, like if I talked too much or missed some question. It really help me improve my communication and understand customer better.

**What do you dislike about Gong?**

Sometimes Gong take little long to process the call recording and show the insights. Also the transcript is not always 100% correct, specially when someone talk fast or background noise is there. The dashboard also feel bit confusing first time, need some time to get used to it. But overall it’s still very useful tool.

**What problems is Gong solving and how is that benefiting you?**

Gong is solving my problem of missing important details from client calls. Earlier I used to forget few points after meeting or write notes in hurry. Now Gong record everything and give clear summary so I can focus more on conversation instead of note taking. It also help me see how I talk with clients and what I can improve. Because of this I close deals faster and understand customer needs more clearly.

  ### 27. Absolutely Love This Software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marco C. | Agency Partner, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 22, 2025

**What do you like best about Gong?**

The interface is simple to understand and effective to use. It gives complete accuracy and insight to performance metrics and is a convenient and useful tool.

**What do you dislike about Gong?**

At the moment I have no dislikes. I use Gong on a daily basis and the fact that I can review my calls is extremely helpful an adds insights to where I can improve.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me to refine lead searches and optimize mty performance by giving me clear indications on where to focus my efforts.

  ### 28. Efficient Meeting Recap and Task Assignment

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristine D. | Account Manager

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 03, 2026

**What do you like best about Gong?**

I use Gong for work to recap meetings and for notetaking. I like that it assigns tasks for each person that's in the meeting and a little bit of assigns task based on the conversation.

**What do you dislike about Gong?**

Some of the addresses that were notated or wrong.

**What problems is Gong solving and how is that benefiting you?**

Gong helps with notetaking and recapping meetings. I like that it assigns tasks based on conversation. Spelling ensures accuracy, though some addresses were incorrectly notated.

  ### 29. Gong helps stay organized/efficient by capturing calls, showing key insights, integrate with Hubspot

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly L. | Onboarding team lead, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 05, 2025

**What do you like best about Gong?**

What I appreciate most about Gong is how it simplifies our workflows and supports strong follow-through. The automatic call recording and transcription features make it easy to stay organized, because everything’s captured and easy to refer back to. I especially like that I can quickly review key details like summaries and next steps without having to re-listen to the whole call.

The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.

I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.

**What do you dislike about Gong?**

One area that could be improved is how long it takes for call analysis to complete. In some cases, waiting up to an hour for a call to fully process can interrupt the flow for reps who want to follow up quickly. Faster processing, or even partial summaries available sooner, would go a long way.

We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.

**What problems is Gong solving and how is that benefiting you?**

Gong gives us better visibility into our client conversations, which has improved transparency, collaboration, and coaching across our team. Calls are automatically captured and logged, so nothing gets missed, and we can focus on the conversation instead of note-taking.

It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.

  ### 30. First impression with Gong – negotiations and implementation

**Rating:** 4.0/5.0 stars

**Reviewed by:** ron n. | Senior Director, Revenue Operations Programs, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 05, 2025

**What do you like best about Gong?**

Gong has been a game-changer in giving us actionable insights from our calls. The AI capabilities, like Ask Anything and call summaries, really stand out. It's been incredibly helpful for quickly finding key information, whether it's confirming if certain messaging was used or identifying trends across teams. I also love how Gong gives us visibility into what’s happening on calls, making it easier for managers and teams to collaborate and improve their approach. It’s not just for sales; our CSMs and product teams also see real value in the analytics.

The ease of integration with our current systems and the support from the Gong team have been excellent. Their help in implementing features like smart trackers and scorecards has been vital. We’re still in the "crawl" phase but already seeing success stories like reducing onboarding time and enhancing cross-functional communication. It’s an intuitive platform to use, and the feedback we’ve gotten from the teams who are engaging with it has been overwhelmingly positive so far.

**What do you dislike about Gong?**

One challenge has been the license structure, especially for roles like product marketing and solutions teams who don't need to record calls but still want access to analytics. It feels like there’s a gap between the collaborator and full user roles that sometimes creates frustration. A mid-tier option would be helpful for these use cases.

It's also been a bit of a process to encourage universal adoption among the teams. Some users are hesitant to record calls or aren't fully engaging with the platform yet. That said, we’re actively working on driving adoption through training and showcasing how Gong delivers value.

**What problems is Gong solving and how is that benefiting you?**

Gong is helping us improve call visibility, accelerate onboarding, and identify actionable insights across teams. It’s been invaluable for tracking key metrics like cross-sell opportunities and ensuring consistent messaging during calls. The AI-powered summaries and search features save hours of manual effort, enabling teams to focus on higher-value activities. It’s also driving alignment between sales, CSMs, and product teams by highlighting trends and areas for improvement, ultimately helping us boost productivity and collaboration across the company.

  ### 31. Direct Call Feedback Training Makes This a Great Sales Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kane W. | International Development Advisor , Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 08, 2026

**What do you like best about Gong?**

The training aspect of it. I'm able to get direct feedback on my calls

**What do you dislike about Gong?**

Honestly nothing, its a really great sales tool to own

**What problems is Gong solving and how is that benefiting you?**

Transcribing call notes has been the biggest solution to our problems. With having the notes the leadership at work can provide feedback live on training calls

  ### 32. Helps Me Focus While It Captures the Conversation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria F. | Client Success Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 13, 2025

**What do you like best about Gong?**

Keeps you fully present – No need to split your attention between listening and scribbling notes; Gong automatically captures every detail.<br><br>Accurate, complete records – Transcribes conversations in real time, ensuring nothing is lost or misremembered.<br><br>Action-ready debriefs – Summarizes key points, action items, and next steps so follow-up is fast and organized.

**What do you dislike about Gong?**

Occasional transcription errors with industry-specific terms.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of divided attention during meetings. Instead of juggling note-taking, action tracking, and active listening, I can stay present and focus on the conversation. It also eliminates the “Did I write that down correctly?” worry—everything is transcribed, time-stamped, and searchable.<br><br>The benefit is better engagement with clients and teammates, faster and more accurate follow-ups, and a reliable record of what was discussed, even if I miss a detail in the moment. It saves time after meetings and reduces the risk of miscommunication.

  ### 33. Effortless Email Automation with Insightful Analytics—Saves More Time Than Expected!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robyn W. | Business Development Associate, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 29, 2025

**What do you like best about Gong?**

I appreciate how easy it is to use the platform and how easy it was to learn and integrate. It saves me a lot of time by letting me set up flows for sending my emails, rather than having to send each one manually. I also find it helpful to view the analytics for every campaign I create, and understanding my results has been very informative.

**What do you dislike about Gong?**

Having to adjust to all the time saved as a result of using this software.

**What problems is Gong solving and how is that benefiting you?**

Instead of managing email campaigns manually, the Gong platform allows me to send them and track the results for all my campaigns in one place.

  ### 34. Great UI and Flexible Account Briefs with Strong dust Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 10, 2026

**What do you like best about Gong?**

I like that it gives me the option to get briefs about accounts, and that those briefs come in different types as well. I also like the UI, the searchability, and the keywords.
it also integrates really well with dust

**What do you dislike about Gong?**

no MCP for claude yet - the forecast part sometimes acts up

**What problems is Gong solving and how is that benefiting you?**

call histories / forecast / the visibility of my teams activity

  ### 35. Gong: The Ultimate Notetaker for Effortless Call Summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 12, 2025

**What do you like best about Gong?**

I love how Gong is able to come into my calls and be a notetaker - better than I can ever make notes! I used to rely on my memory and scribbles but now that we use Gong, I rely on it so much for summarised context and neat next steps. Gong has proven itself to be an important tool in CS. The transcription and speaker differentiation is very helpful when I need to go back to specific parts of a call. Navigation and UI is easy.

**What do you dislike about Gong?**

Sometimes, Gong can't be in different call channels automatically - like MS Teams. Other than that, nothing else - Gong is great!

**What problems is Gong solving and how is that benefiting you?**

Gong solves the tiny gaps in handovers from sales to CS by giving comprehensive summaries of calls. Gong also solves the centralisation of call documentation for us.

  ### 36. Great coaching tool for a high volume environment

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amii S. | Sr Director of BD, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 09, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates.

**What do you dislike about Gong?**

Integration with other systems and update with AI note tools

**Recommendations to others considering Gong:**

Great investment

**What problems is Gong solving and how is that benefiting you?**

Managing a remote team.  Mentoring and coaching in the moment in a virtual sales environment.

  ### 37. Excellent Insights and Recording

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lizzie H. | Integrated Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 07, 2025

**What do you like best about Gong?**

Its recording functionality works seamlessly with our team. The insights provided are critical for our success, and it was easy to implement with Salesforce user provisioning and Office 365 connections. It's a daily tool that helps our team succeed, and their support team always has answers when we need them.

**What do you dislike about Gong?**

I wish there was some expansion in the stream creation tool since our team's call titles aren't consistent, but that's not the end of the world.

**What problems is Gong solving and how is that benefiting you?**

We needed actionable insights into our team's calls as they relate to our pipeline and overall team performance. Gong resolves this tenfold with its various capabilities.
It also provides an easy way for leadership to review team calls as necessary.

  ### 38. Enhances Customer Insights with High-Quality Call Recordings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Austin H. | Customer Success Manager, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I like Gong because it has a good UI that's simple to navigate. The AI is effective for most tasks and saves me a lot of time. The call recording and transcripts are very high quality, which makes the platform reliable.

**What do you dislike about Gong?**

The AI sometimes doesn’t always pull the most relevant or recent context when you ask a question.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to track follow-up items, gain strong customer insights, and understand the history of my accounts.

  ### 39. Customer Details in 1 Second with Powerful Multi-Source Data

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

The possibility to find details about customers in 1 second. It pulls data from a lot of different sources.

**What do you dislike about Gong?**

Sometimes it feels a bit like Big Brother is watching you.

**What problems is Gong solving and how is that benefiting you?**

It’s helpful to have both the latest and historical customer data readily available.

  ### 40. Efficient Meeting Insights with Useful Automations, But video playback could be improved

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fernando A. | Application Setup Consultant, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 29, 2025

**What do you like best about Gong?**

I like that I can learn a lot about cross functional teams and how they operate. This helps me have better overall knowledge of my company and industry I work for. I also love the time saving automations that Gong provides such as the Next Steps and email drafts. I like how it seamlessly connects to other software such as Zoom with minimal setup.

**What do you dislike about Gong?**

I did notice quite a few glitches in video playback where the video became distorted and the audio was muffled when I switched to a different tab and came back to Gong. I had to refresh to resolve the issue. I don't love the search functionality and think it can be improved.

**What problems is Gong solving and how is that benefiting you?**

This tool helps me gain invaluable insights as to what is going on within my organization without the need to join every meeting. I can listen to important updates on my own time and can quickly glance at important recordings that are relevant to me thanks to the AI summaries provided. it provides me with short summaries and can even write my next steps so I don't have to type them out in an email.

  ### 41. Such a cool platform!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adelle S. | Sensory Room Designer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 14, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

How I can ask it anything and it usually gives me a pretty accurate answer!

**What do you dislike about Gong?**

When I'm in full screen watching a recording, I can't click to another part of the call. I just realized I have to scroll down. It would be cool if it could be more like YouTube where you can click on the line below. I also wish it analyzed my calls faster.

**What problems is Gong solving and how is that benefiting you?**

Instead of having to listen to the whole recording, I can skip to certain parts (like next steps). I can see how well I did by looking at stats. My peers can listen to my calls and give me feedback. I love how it gives me a call summary I can just copy and paste into my notes! I wish it analyzed my calls faster.

  ### 42. Driving clarity, collaboration, and impact with Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrea J. | Head of Revenue Strategy &amp; Innovation, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 27, 2025

**What do you like best about Gong?**

Gong has been a critical driver of business impact by helping us turn customer interactions into actionable insights. When deal signals get unclear, tools like “Ask Anything” and AI-powered trackers bring much needed clarity in helping our teams spot risks earlier, track critical topics like pricing or tariffs, and adapt quickly to market shifts. The AI Briefer has been especially impactful in improving deal execution, enabling faster and more informed decision-making across the pipeline.

The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.

Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.

**What do you dislike about Gong?**

One area where Gong could improve is in handling non-customer interactions, such as those with third party partners or internal stakeholders. These interactions can unintentionally cloud our data, particularly when contacts are associated with multiple accounts. While we’ve implemented domain blocks as a workaround, it still requires ongoing manual management, which isn't always efficient within the current system.

Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.

**What problems is Gong solving and how is that benefiting you?**

Gong helps us tackle challenges like understanding customer churn risks, identifying market trends, and gaining better visibility into deal activity. It bridges communication gaps by capturing and analyzing conversations, which has been critical for sales, customer success, and RevOps. For example, using trackers to monitor economic concerns has helped us proactively address potential risks. By providing actionable insights and enhancing collaboration, Gong has improved our decision-making and made our workflows more efficient across the board.

  ### 43. Gong Turns Customer Conversations Into Actionable Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tara A. | Product Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** February 17, 2026

**What do you like best about Gong?**

Gong allows us to identify trends, pinpoints, and inform pretty much everything we do in our organization through analyzing actual prospect an customer conversations and interactions.

**What do you dislike about Gong?**

There is nothing I dislike about the software.

**What problems is Gong solving and how is that benefiting you?**

Gong helps us get feedback, understand prospect and customer attitudes, and refine our sales approach.

  ### 44. Seamless Integrations and Automation for Effortless Workflows

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andria H. | Digital Marketing Manager , Outsourcing/Offshoring, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 07, 2026

**What do you like best about Gong?**

Gong has seamless integration with other tools which promotes great smooth and highly streamline workflow. 
It is highly automated which helps us capture action items and follow ups automatically thus promoting great workflow.

**What do you dislike about Gong?**

The tool can be a bit expensive for small teams.

**What problems is Gong solving and how is that benefiting you?**

Gong helps ensure accuracy in forecasting as it offers data driven insights thus reducing blind spots in pipeline an overoptimism. It helps make forecasting more reliable.

  ### 45. Reliable, detailed and informative

**Rating:** 4.5/5.0 stars

**Reviewed by:** Humam K. | CS MANAGER/DIRECTOR, Design, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** January 10, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

With the AI Wars and everyone trying to just throw it at every possible change, Gong still handles that pretty decently. It still offers excellent summaries, and it improved its UI to easily switch between scripts and speakers. It just got easier to work with while having great AI features that doesn't feel half-baked or rushed

**What do you dislike about Gong?**

I dont know if its a personal issue or bad luck, but sometimes it just wont join or record no meetings. i just wish if its easier to make it join in one button and have insured UI elemt that it is working.

**What problems is Gong solving and how is that benefiting you?**

- User calls: easy to find frustrations, challenges and weaknesses
- Search calls by definitions
- Easy to share comment and keep track of any discussion or mention
- Briefs, next steps and analytics

  ### 46. Engage Customers, Forecast Accurately, and Boost Sales Team Productivity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sameh H. | Finance Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

Love Engage Customers, Forecast Accurately, and Improve Sales Team Productivity

**What do you dislike about Gong?**

The user interface could really use an update; it’s something I struggle to navigate around.

**What problems is Gong solving and how is that benefiting you?**

It automates as much of the sales process as possible, helping reduce headcount and drive efficiency.

  ### 47. My one-stop Rev Ops Hub

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lauren T. | Sr. Manager Revenue Operations, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 25, 2025

**What do you like best about Gong?**

Having a centralized place for forecasting, pipeline management, and dashboarding. The forecast boards are user-friendly and offer flexibility, which has helped us streamline our processes and reduce our reliance on spreadsheets. I’m also a big fan of the ability to customize metrics and build dashboards tailored to our specific needs. It’s made it much easier to align our sales and finance teams by giving everyone clear, real-time insights into pipeline and performance.

**What do you dislike about Gong?**

There have been a couple of challenges, such as the discrepancies between metrics due to issues with CRM user mapping, which created some initial frustration and delayed full trust in the data. That was addressed, but it slowed down our forecast implementation initially.

Additionally, certain features could be more flexible, like the inability to delete old lines of business or fully customize forecast boards in terms of metrics and layout. These haven't been deal-breakers, but they’ve required some workarounds on our end. It would also be really helpful if there were a feature to roll up all lines of business on the Trends, Changes, and Accuracy tabs of the Deal Analytics tray. Would love to see the full view of the pipeline and forecast trends.

**What problems is Gong solving and how is that benefiting you?**

Improving forecasting accuracy, pipeline visibility, and team alignment. It’s reduced our reliance on spreadsheets by consolidating critical data into one platform, making it easier to track performance and manage the sales process. The ability to customize dashboards and metrics has been invaluable for aligning sales and finance teams, giving everyone clear, actionable insights. Being able to track and sync our BANT sales process right in the Deal Boards to Salesforce has also improved our ability to discern viability of deals within the quarter. The Opportunity Score is helpful, but we use in combination with other metrics as well. Overall, Gong has helped us make better decisions and operate more efficiently as a revenue team.

  ### 48. Gong’s AI Searchable Transcripts saved me tons of time daily.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** June 01, 2026

**What do you like best about Gong?**

Gong's AI summaries of call recordings, and searchable transcripts saved a lot of time at my work & made my life easier.

**What do you dislike about Gong?**

Sometimes transcripts miss context & AI summaries miss detailed info. I had to review the lengthy call recordings manually which was a bit time consuming.

**What problems is Gong solving and how is that benefiting you?**

It really helps in reducing the ramp/onboarding time. Further, lowers deal risk & tracking customer conversations.

  ### 49. Call recording made easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emmanuel V. | Salesforce Admin, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 22, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Call recordings are still a great benefit and ease of use is still great!

**What do you dislike about Gong?**

The data the needs to passed back an fourth is not as customizable as our business needs it to be. 

**What problems is Gong solving and how is that benefiting you?**

Main problem was to ensure that our enterprise team stayed complaint when recording calls. Gong makes it easy to ensure that all parties involved in calls or meetings know that the call or meeting is being recorded.  We also needed a way to log meeting activity consistently in salesforce for commission payout and other needs.

  ### 50. Gong Rocks!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin W. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 27, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I love the recording, transcript and ability to highlight and send snippits of important moments, with a client, to other members of my team. I'm a CSM and have sent snippits to legal, product, sales and my direct supervisor.<br><br>Feedback can be tough but it's the best way to improve quickly. I have the ability to direct my manager to a tough part of a conversation and ask for direction and guidance. It saves her time from having to listen to the entire call but if she wants to she can speed it up. It's a great asset and one that I utilize every single day.

**What do you dislike about Gong?**

I cannot think of anything I dislike about Gong at this time. I've used it at two different companies and it's been a great resource both times.

**What problems is Gong solving and how is that benefiting you?**

Gong allows me to be fully present when I am talking to a customer. I don't have to be worried that I might miss a detail of the call whether it is with one person or a team. Being fully remote it is also a helpful tool that I use with my manager so she can hear what I'm hearing. It provides better discussions between us and it also provides feedback for the team directly from the customers mouth. It's a game-changer for remote work.


## Gong Discussions
  - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes
  - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes
  - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes
  - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote
  - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote

- [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=7&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-09-22+19%3A14%3A06+-0500&secure%5Bsession_id%5D=28dd7432-876b-4c66-987e-9ff81c84cd22&secure%5Btoken%5D=6dee39024cb40612ef746449d15b0b0470439d2be8705632439976198565d61f&format=llm_user)

## Gong Features
**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records
- Business Process Automation
- Performance Management
- Calendar Management
- Sales Pipeline Management
- Communication Management
- Campaign Management

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Revenue Sourcing and Forecasting**
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs
- Third-Party Integrations
- Meeting Management
- Calendar Management
- Call Management
- Document Management
- Contact Management
- Task Management
- Lead Management
- Content Management
- Notes Management
- Sales Activity Management
- Email Management

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Contact Capture

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications

**Performance Analysis**
- Coaching 
- Peformance Tracking
- Email Tracking
- Call Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Generative AI**
- AI Text Summarization
- Generative AI

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI
- Lead Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Social Media Integration
- Website Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Performance Metrics
- Feedback Management
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Collaboration Tools
- Gamification
- Automatic Transcription
- Call Recording
- Sales Reports
- Real-Time Analytics
- Commenting/Notes
- Built-in Course Authoring
- Learning Paths/Tracks
- Assessment Management
- Video Conferencing
- Conversation Intelligence
- Call Monitoring
- Goal Setting/Tracking
- Workflow Management
- Learning Management
- Content Management
- Training Management
- Document Management
- Content Library
- Recommendations
- Activity Dashboard
- Call Tracking
- Performance Management
- Onboarding
- Search/Filter

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Strategic Planning

**Additional Functionality**
- Prospecting Tools
- Reporting/Analytics
- AI Copilot
- Auto-Dialer
- For Sales Teams/Organizations

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning

**Additional Functionality**
- Email Response Control
- Speech Recognition
- Customer Engagement
- Dashboard
- Chat/Messaging
- AI Writing Assistant
- For Sales Teams/Organizations
- Sales Automation
- Alerts/Notifications
- CRM
- Predictive Analytics
- Lead Scoring
- Templates
- Reminders
- Email Templates
- SMS Messaging
- Personalization
- Reporting/Analytics
- Conversation Intelligence
- Lead Engagement
- Customer Database
- AI Copilot
- Omnichannel Outreach
- Workflow Automation

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