---
title: Gong Reviews
meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 6720 reviews by the users' company size, role or industry
  to find out how Gong works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 6720
  scale: '5'
date_modified: '2026-09-20'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Gong Reviews
**Vendor:** Gong  
**Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 6,720  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.



## Gong Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find Gong's **AI capabilities invaluable** for saving time and enhancing productivity through efficient communication insights. (301 reviews)
- Users value the **ease of use** of Gong, finding it intuitive for analyzing sales calls and opportunities. (240 reviews)
- Users appreciate the **call recording and AI note-taking** features of Gong, enhancing productivity and improving sales strategies. (194 reviews)
- Users appreciate the **accuracy** of Gong, noting its ability to maintain call control and summarize discussions effectively. (188 reviews)
- Users appreciate the **intuitive AI-driven insights** of Gong, which significantly enhance sales efficiency and pipeline management. (186 reviews)
- Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews)
- Automation (167 reviews)
- Recording (156 reviews)
- Features (136 reviews)
- Transcripts (121 reviews)

**What users dislike:**

- Users experience **call tracking issues** with Gong, noting difficulties in accessing and locating previous calls. (119 reviews)
- Users report **recording issues** with Gong, including missed connections and difficulties in retrieving past calls. (77 reviews)
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews)
- Users note the **limitations of AI functionality** , which can affect accuracy and real-time integration in Gong. (67 reviews)
- Users note the **missing features** in Gong, particularly the lack of real-time AI coaching and limited search filters. (60 reviews)
- Users experience **accuracy issues** with Gong, particularly in translation and inconsistent functionality across multiple Salesforce tabs. (58 reviews)
- Learning Curve (51 reviews)
- AI Inefficiency (44 reviews)
- Slow Loading (41 reviews)
- Not Intuitive (33 reviews)

## Gong Reviews
  ### 1. Effortless Sales Coordination, Needs Faster Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sharon C. | Account Executive, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 20, 2026

**What do you like best about Gong?**

I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention.

**What do you dislike about Gong?**

It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to.

**What problems is Gong solving and how is that benefiting you?**

I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress.

  ### 2. Made Admin Work Easier with Notes and Post-Meeting Email Write-Ups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cassandra V. | Account Executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 11, 2026

**What do you like best about Gong?**

I love how much easier it’s made my admin work, especially with the notes and the post-meeting email write-ups.

**What do you dislike about Gong?**

New features are only announced in the notification area. It would be nice if new features also had banners on the home page, so they’re easier to notice.

**What problems is Gong solving and how is that benefiting you?**

It takes detailed notes during meetings so nothing gets missed or forgotten. It helps also make sure the notes include clear next steps, and I use the scoring to check whether I’m covering everything I need to in my calls.

  ### 3. Analytics Powerhouse with Some Integration Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace R. | Legal Research & Solutions Consultant, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 19, 2026

**What do you like best about Gong?**

I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work.

**What do you dislike about Gong?**

The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to improve time management by sending emails through flows, connect with emails through my business address, and analyze customer interactions to understand their pain points.

  ### 4. Very reliable tool found finally

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** September 23, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

The best thing I like about it how it shows every detail of the contact when you open it

**What do you dislike about Gong?**

Sometimes does not load for me but it can be my ISP too

**What problems is Gong solving and how is that benefiting you?**

We don't need separate CRM, we don't need video conferencing tool, we don't need recorder, we don't need AI assistant as all of them are provided by Gong and much more

  ### 5. Effortless Call Management with Insightful Outcomes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex G. | Senior CSM, Digital Success, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 17, 2026

**What do you like best about Gong?**

I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy.

**What do you dislike about Gong?**

I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to avoid note-taking during calls. It handles recording, transcription, and note-taking, allowing me to focus fully on calls. I can later access insights to inform next steps for better customer outcomes.

  ### 6. Excellent Call Monitoring Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dana R. | Community Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 08, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable.

**What do you dislike about Gong?**

All of the features are helpful and there's nothing that needs improving.

**What problems is Gong solving and how is that benefiting you?**

The problem I am solving is I am having better conversations where before I was struggling with over-talking the person I was speaking to. The other problem I am solving is the immediate turnaround time of my call results. I do not have to wait days to get feedback. This is a huge benefit for my workday and my call quality. This enhances my customer's experience.

  ### 7. Well-Organized with Impressive AI Account Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 22, 2026

**What do you like best about Gong?**

I like how well organized Gong is. I also enjoy the AI features, especially being able to ask questions about specific accounts.

**What do you dislike about Gong?**

There’s no end-user way to improve your own experience; it’s entirely in the hands of your admin team, who may not prioritize the app the same way you would in your day-to-day work.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me with taking meeting notes, which benefits me by ensuring I don’t miss any follow-up items. It also lets me review notes on the account later or when I inherit a new account so I can check in on sentiment and keep track of follow-ups.

  ### 8. Great product and a great team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 05, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Gong has a great UI and is easy to immediately adopt. It provides value quickly through some of its most standard features and gives myself and my team fantastic insights regarding what is going on within our prospects and accounts. Gong helps us save time and resources and makes us more successful in the ways that we land, retain and expand our customers.

**What do you dislike about Gong?**

I have everything I need with Gong, though I would like to see the product release more features related managing existing customers (Customer Success use-case)

**What problems is Gong solving and how is that benefiting you?**

Transparency on accounts and opportunities, reduced resource expenditure on calls (by listening to snippets after, rather than having more people attend entire calls), surfacing risk on opps and accounts, sharing calls internally and externally, viewing transcripts rather than listening through the recording to find what you need

  ### 9. Exceptional tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Letitia H. | Customer Operations & Programs Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 05, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I love the new AI Agents. It became my go to resource each time I need to analyze any business context, from summaries to analytics, reviews or insights. 

**What do you dislike about Gong?**

To add an AI agent to ask anything across the entire customer database or based on filters, stream etc, not limited per number of calls or conversations

**What problems is Gong solving and how is that benefiting you?**

Having a detailed, searchable archive of all interactions enables more personalized and consistent communication with customers.We can easily review past interactions, facilitating better teamwork and ensuring that nothing falls through the cracks.
We also use detailed call records and transcriptions  which provide us a wealth of information that can be used to create compelling case studies. This includes specific examples, customer quotes, and evidence of successful tactics.

  ### 10. Streamlined Sales Pipeline with Effortless Call Summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Annamaria S. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 14, 2026

**What do you like best about Gong?**

I use Gong for sales purposes to generate pipeline. I find it incredibly helpful that it creates a summary of the calls and registers them. I particularly like the summaries and the next step suggestions, which are essential for creating reports on the calls and scheduling follow-ups with clients. The AI drafts allow me to copy the information without having to write it manually, enabling me to be more present in the call without taking notes. With 5-6 calls per day, preparing summaries myself would take hours, so Gong significantly streamlines this process for me.

**What do you dislike about Gong?**

I would prefer a summary of the calls I did during the week to schedule any immediate follow ups. I think having the program reminding you to schedule a call to follow up or sending you an invite in the calendar if the client already agrees to it would be useful. We were not onboarded immediately, but I think our team is not always considered sales so they forget to put it in our configuration.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to create summaries of calls, which save me hours and let me focus on being present during discussions. It also registers calls and suggests next steps, streamlining my report creation and follow-up scheduling.

  ### 11. Optimize Meetings with Intuitive Interface, Improve Data Capture

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I like the Gong interface and the three tools I mentioned, as they solve my pain points. Additionally, I appreciate that it offers me a rating on how engaged I am and where I can shorten my interventions, basically the coaching it provides me. I also highly value having a record of my meetings that I can consult immediately or later, which makes my work easier.

**What do you dislike about Gong?**

There are two things that could be improved in Gong. The first is that sometimes the meeting is not recorded if I have to enter the Zoom link twice. This makes me lose all the added value of Gong, as I cannot recap the important points or obtain traceability for the future. The second is that sometimes it incorrectly captures the person responsible for an action in the next steps.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record my external meetings and get coaching on my performance. It helps me stay attentive because it provides the transcription, facilitates follow-up with key point memos, and guides me in meeting preparation.

  ### 12. Streamlined Client Management, Needs Improved Navigation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ethan L. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I use Gong to keep track of all emails, calls, and conversations, and it's a great place to reference details and prep for meetings. It's really nice because I don't have to do it manually, and I can share it with my account executive. The organization is fantastic; everything's there, and I can prep for meetings quickly. Gong provides wonderful summaries that make it easy to write follow-up emails. I love that I no longer have to say I don't know to a question because I can go back and reference things. It saves so much time and improves how I show up with my customers. It's a lifesaver for someone like me who's not super organized. Gong organizes everything for me, so I don't have to scan or take notes. I can just search for information right away. I also appreciate seeing the history of interactions with different people who have touched an account. The setup was absolutely painless and easy. Overall, I really, really like it.

**What do you dislike about Gong?**

Yeah. I would like it if all of my accounts could be, like, on one where I could navigate. Because right now, you have to do a search, and sometimes the search is a little clunky. It's not as intuitively organized, so I don't always know where to find everything. I don't have, like, a me page of my accounts. It would be nice to have, like, a me accounts page where I can just navigate them and just kinda click on them rather. Than having to search them. And, yeah, it just kinda like can be a few extra steps to, like, get to to the call I want or to get somewhere. So that would be nice. The organization would be a little bit better, like my landing page. Just a slightly more intuitive.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to keep track of all emails, calls, and conversations, making it easy to prep for meetings and reference details instantly. It organizes everything, saves time by eliminating manual note-taking, and enhances communication with account executives.

  ### 13. Essential Tool for B2B Sales Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlie P. | Associate Sales Representative, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I use Gong at work in B2B sales, and it helped me ramp up quicker, giving me a better understanding of what gets communicated during customer calls. It helps me prioritize who to contact by seeing when the last contact was. I like the most that it can summarize and answer questions about calls that were recorded. I also like that it automatically updates with my email messages and shows what is on our CRM as well. Additionally, Gong connects with Outlook and Salesforce, which is really convenient.

**What do you dislike about Gong?**

Sometimes when I type in an account that has a longer name in the search, there are no results. Also, maybe there could be a full list of accounts with date and method of last contact that can be sorted or exported.(maybe this is already a feature that I just don’t know about)

**What problems is Gong solving and how is that benefiting you?**

Gong helped me ramp up quicker, understand customer calls better, and prioritize contacts by seeing last interactions.

  ### 14. Intuitive UI, Clear Recordings, and Top-Notch Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bradley G. | Strategic Enterprise Sales Executive, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better.

**What do you dislike about Gong?**

The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer.

**What problems is Gong solving and how is that benefiting you?**

Gong solves several key challenges in sales; from forecasting accuracy to easily recalling key deal details. I use it daily to review calls, search transcripts, and quickly surface important information across accounts. It’s also great for sharing recordings with customers or teammates for follow-up and collaboration. The built-in AI is decent, though I sometimes get deeper insights when I run transcripts through other AI tools. Overall, it’s made my workflow more efficient and my forecasting much more reliable.

  ### 15. Innovative Tool with Room for UI Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Desi B. | Senior Account Manager, SMB, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time.

**What do you dislike about Gong?**

I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to take notes during calls, manage time better, and handle multiple accounts. It provides concise summaries of call recordings and helps me action my next steps efficiently.

  ### 16. Incredible AI Summaries and Follow-Up Emails That Keep Me on Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg  L. | Enterprise Account Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 13, 2026

**What do you like best about Gong?**

The AI driven summary and follow-up email. The summary does an incredible job highlighting the key points, and keeps me refreshed on the data quantities we are working with.

It's incredibly easy to use and provides a daily report of my upcoming calls. I go back and reference the summaries numerous times throughout the deal cycle.

**What do you dislike about Gong?**

I honesty have no complaints. Gong functions well and provides all of the information I need.

**What problems is Gong solving and how is that benefiting you?**

It's helping me stay organized and accurate in my deals. Sometimes I can't remember the quantities, job titles, or application names and Gong helps keep me accurate. My manager also provides feedback on call performance and leaves suggestions for improvement.

  ### 17. Gong is extraordinary

**Rating:** 5.0/5.0 stars

**Reviewed by:** Quynn A. | Account Executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 07, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Their newer AI features are valuable in the call recordings. 

**What do you dislike about Gong?**

I'm not sure if this is possible yet with AI, but would be cool if the recordings and transcripts could have prompts of how to change your forecast for the deal. Maybe if the recording picked up timelines it could prompt you to change the forecast based on what it picked up. I think that could make notes/MEDDPICC information quicker to update within an attached CRM. 

**What problems is Gong solving and how is that benefiting you?**

It's making the deal cycle more simple, and effective. I love that is syncs with salesforce to automatically update.

  ### 18. Great sales tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** April 21, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Gong is a great sales tool.  I use it daily to review previous demos and sales calls, as well as to research topics I want more information on.  The search by keyword function is great for finding specific information

**What do you dislike about Gong?**

Sometimes our team forgets to add the Gong call assistant before a call.  If we add the assistant on the fly, it takes a couple minutes to join the meeting

**What problems is Gong solving and how is that benefiting you?**

Gong is great for recording prospect calls to review later.  The call insights provided by Gong are a great coaching tool and provide valuable insights about the performance of our sales team

  ### 19. AI-Powered Call Insights with Intuitive UI and Strong CRM Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

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**Reviewed Date:** June 20, 2026

**What do you like best about Gong?**

Excellent call recordings and conversation analysis. The AI-powered insights help me analyze customer trends and risk. It also has a user-friendly UI/UX that makes navigation easy and intuitive. Their customer support is responsive, and the onboarding resources are helpful. Strong integrations with CRM tools, as well as email and meeting platforms.

**What do you dislike about Gong?**

Premium pricing can be a bit expensive for smaller teams. The initial setup can also take some time, especially when it comes to integration.

**What problems is Gong solving and how is that benefiting you?**

As a CSM, it gives me the history of customer conversations and meetings. It saves me time on note-taking by providing call recordings and transcripts.

  ### 20. Effortless Sales Enhancement with Great AI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lauren F. | Mid-Market (51-1000 emp.)

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**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 10, 2026

**What do you like best about Gong?**

I like Gong's simplicity; it feels like a really efficient use of AI. The suggestions it gives for using AI are very intuitive, like searching for calls or writing follow-up emails. Whenever I have Gong write a follow-up email, it feels spot on as it captures the exact topics we discussed. I also really appreciate the reliability of Gong. Additionally, the initial setup was very easy, and it saves me a ton of time in my sales job. It makes searching for old calls easy with keywords and filtering, helping me refresh my memory.

**What do you dislike about Gong?**

I've had some difficulties with having calls recorded if Gong wasn't able to get added to the calendar invite. It can be a bit of a challenge when customers use Microsoft Teams or their own conference information, although I think this has been improved over the last year or so.

**What problems is Gong solving and how is that benefiting you?**

Gong saves me time by making call details easy to find with keywords, refreshes my memory, enhances listening without manual notes, and provides simple search and filter functions for past calls, solving many needs in my sales role.

  ### 21. Effortless Prospecting, Easy Call Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adrienne H. | Mid-Market (51-1000 emp.)

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**Reviewed Date:** March 09, 2026

**What do you like best about Gong?**

I like that Gong keeps all of my different leads organized and how it pauses the flow for people who have responded to my emails. It's all right at my fingertips and easy to use, which makes watching calls simple. I also love how the calls are recorded, so I can go back any time to listen to my own calls or learn from others. The to-do part of Gong is helpful, with tasks, flows, follow-ups, and flow errors clearly displayed. It separates prospects by flow type, making it clear which prospect is under which lead. The initial setup was super easy, and I love that I had the option to set up a new phone number with Gong.

**What do you dislike about Gong?**

The to-do section used to be a little more clear and color-coded, but Gong installed a new update that makes that section a bit less intuitive. I am getting used to it now.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to organize leads, track tasks and flows, and record calls, making prospecting and follow-ups more efficient. It keeps everything at my fingertips, easy to use, and helps me learn from recorded calls.

  ### 22. Intuitive and Insightful—Gong Keeps Me on Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dusti S. | Sr. Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 12, 2026

**What do you like best about Gong?**

Gong is very intuitive and helps keep me on track, while also providing great insights and training.

**What do you dislike about Gong?**

It’s frustrating that I can’t have contacts in more than one flow.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me organize my day and clearly see what stage I’m in with each prospect. It takes the guesswork out of meeting prep and outreach, which makes it easier to stay on top of my pipeline. I especially love the to-dos feature and the meeting briefs—they keep me focused and prepared.

  ### 23. Best tool for any sales person

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 24, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Gong is super helpful not only when listening to calls but identifying areas in the sales process that could use some improvement.

**What do you dislike about Gong?**

Nothing so far the software seems to be everything I need.

**What problems is Gong solving and how is that benefiting you?**

Gong helps solve issues in an active ongoing pipeline and allows collaborative effort in identifying key pieces of information to move a deal through to completion.

  ### 24. Essential Tool for Streamlining Sales Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor F. | Mid-Market Account Executive, Mid-Market (51-1000 emp.)

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**Reviewed Date:** April 06, 2026

**What do you like best about Gong?**

Gong is super crucial for me because it helps me remember all of the things I discussed with a prospect on a call. I don't have the best memory, but Gong allows me to remember the things I talked about and relay those back to the prospect. I also really like that it allows me to listen to others' calls for coaching and improvement on my own job.

**What do you dislike about Gong?**

I would love it if Gong had a more generative AI capability, where it actually helped me to write business cases rather than just giving me notes from a call.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to review calls with prospects, which helps in writing business cases and focusing during calls without distraction from taking notes. It allows for comprehensive reviews and helps with coaching by listening to team calls.

  ### 25. Is your current Call management system a Gong-show? Get Gong to increase efficient outreach 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Louis S. | Sales Development Representative, Mid-Market (51-1000 emp.)

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**Reviewed Date:** January 05, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

Our team has been utilizing Gong's ai, engage for a few months now to optimize our emails responses and summaries our account calls, and it's been great at learning our workflow, lingo and best practices. 

**What do you dislike about Gong?**

The search functions speed could improve and unlike most search fields, you have to completely spell the contact's name or company name before it starts searching. It'd be great while your typing the contact, Gong could pick up and finish the search. 

**What problems is Gong solving and how is that benefiting you?**

Gong is solving our scale challenges and is helping us ramp as we grow to Enterprise

  ### 26. Great for preparing for meetings, reviewing sales calls, coaching and ensuring follow up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

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**Reviewed Date:** September 01, 2026

**What do you like best about Gong?**

I love being able to create flows and see engagement, and I also appreciate that it prompts me to follow up with people who aren’t in any flows.

**What do you dislike about Gong?**

It can be a little wonky from time to time.

**What problems is Gong solving and how is that benefiting you?**

It helps me prepare for meetings, ensure proper follow-up, and draft emails. Overall, it really helps me stay on top of my prospecting goals.

  ### 27. Revolutionized Our Sales Operations, Seamless Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Spencer B. | Manager, Business Development, Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 14, 2026

**What do you like best about Gong?**

I really appreciate Gong for giving us great tools for when we need to intervene in specific situations. It provides visibility on calls and conversations, allowing us to anticipate issues faster. The call and video recording features, along with the repository and AI insights, are very beneficial. I also value Gong's ability to forecast and provide accurate deal flow predictions. Moreover, the initial setup was very easy, and I had one of the best onboarding experiences in SaaS with Gong.

**What do you dislike about Gong?**

Nothing

**What problems is Gong solving and how is that benefiting you?**

Gong provides visibility across sales operations, enhancing insights on team conversations and pipeline development. Its tools help us anticipate issues faster, with call recordings and AI insights aiding in accurate forecasting and deal flow predictions.

  ### 28. Gong's AI Tools are Next Level

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eli R. | Customer Success Manager -  Client Success, Computer Software, Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 02, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I also love the ability to search any account for specific items like feature requests, frustrations, product praises, or any other customer insights. 

**What do you dislike about Gong?**

Nothing really, to be honest. For my use case, Gong has been great. 

**What problems is Gong solving and how is that benefiting you?**

Not having to remember or write down every little thing from my calls. Being able to go back to my account and search the entire account about specific things has been huge. Relying on their AI insights that point me exactly where in the call something is discussed has saved me so much time.

  ### 29. Reliable Sales Intelligence Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yash C. | Filled operator , Small-Business (50 or fewer emp.)

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**Reviewed Date:** May 14, 2026

**What do you like best about Gong?**

What I like best about Gong is its ability to automatically record, transcribe, and analyze sales calls with very high accuracy. It gives clear insights into customer conversations, helping teams improve communication, understand buyer behavior, and close deals faster. The dashboard is user-friendly, and the AI-driven coaching recommendations are especially useful for sales managers and growing teams.

**What do you dislike about Gong?**

One downside of Gong is that the platform can feel expensive for smaller teams, and some advanced analytics features take time to fully understand and use effectively.

**What problems is Gong solving and how is that benefiting you?**

helps track and analyze sales calls automatically, which saves time and gives better visibility into customer conversations. It helps me understand client needs faster and improve overall communication with the team.

  ### 30. Helpful AI That Makes Finding Key Call Moments Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

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**Reviewed Date:** April 16, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

The AI tools are very helpful. I can ask it anything about a call or an account and it will give me an answer and a link to where in the call I can find what I'm looking for.

**What do you dislike about Gong?**

Too many clicks. If I'm on an account and want to watch a recording, I don't need a new tab opened up each time. Just bring me to the call. I also don't want to have to click on "activity" and then "calls only"

**What problems is Gong solving and how is that benefiting you?**

Gong is helping our onboarding team perform better and be able to communicate better. We can share recordings with our accounts so they can review them and also can hold the team accountable for anything they may be missing in the calls.

  ### 31. Reduces time spent on tasks immensely

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jovana C. | Mid-Market (51-1000 emp.)

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**Reviewed Date:** October 20, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I use the summary features daily and helps me out a lot. Some of the issues with Gong not appearing on calls has also been resolved. 

**What do you dislike about Gong?**

Everything is great. Maybe the layout when you are searching for a specific customer call, the timeline can get a bit tricky to read. 

**What problems is Gong solving and how is that benefiting you?**

It makes it super easy to review client calls and summarise them, both for the participants but also for other teams in the company that are searching for specific feature feedback for example, they don't even need to come to us to ask if we remember any client calls where this was discussed they can just use Gong and search through it. A life saver.

  ### 32. Do more in less time and effort

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 10, 2026

**What do you like best about Gong?**

Pull together all historical communications with a customer across every team, then use AI to summarize the full context and surface follow-up questions.

**What do you dislike about Gong?**

There’s no cross-account search. I have to select an account first before I can communicate or investigate, which makes the process slower and less convenient. It's not connected to my portfoglio and it doesn't know my assigned accounts.

**What problems is Gong solving and how is that benefiting you?**

It’s a very reliable source of truth. Its integrations with other tools deliver the information directly to where we want it to be, which makes it easier to keep everything aligned.

  ### 33. Simple handling with effective call analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher H. | Account Executive 3 Medium Business, Enterprise (> 1000 emp.)

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**AI Translated:** This review has been translated from German using AI.

**Reviewed Date:** April 22, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I appreciate that Gong summarizes the calls for me, saving me time. I particularly like the simplicity of the system. I use the Engage feature to call customers and the Flows for outreach. The recording feature in meetings is helpful for summarizing the call. The scope of the product in the area of outreach is better and it is more error-free.

**What do you dislike about Gong?**

A direct connection to Salesforce would be desirable.

**What problems is Gong solving and how is that benefiting you?**

Gong summarizes calls, which saves me time. I use the Engage feature for outreach and the recording function in meetings to summarize calls.

  ### 34. Gong Saves Time with Automated Salesforce MEDDPICC and Powerful Deal Intelligence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

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**Reviewed Date:** May 20, 2026

**What do you like best about Gong?**

What I love most about Gong is that it automatically fills in MEDDPICC in Salesforce based on call insights — it saves so much time and takes the admin work out of keeping deals up to date. The deal intelligence is also invaluable for spotting risks early and keeping the pipeline on track.

**What do you dislike about Gong?**

Sometimes the AI transcription struggles with accents or technical terminology, which means you occasionally need to manually correct the notes. The amount of data and insights can also feel overwhelming at first until you get used to navigating the platform

**What problems is Gong solving and how is that benefiting you?**

Saves me time, and I don’t miss important notes. Everything is transcribed and auto-filled into my forecasting.

  ### 35. Strong conversation intelligence and coaching, but deal intelligence is only somewhat helpful

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 11, 2026

**What do you like best about Gong?**

I like Gong most for conversation intelligence and sales coaching. It captures and analyzes customer interactions, and managers or reps frequently act on the conversation insights. Pipeline and deal management is also a strong area for me.

**What do you dislike about Gong?**

The record of conversations has been mixed for reliability. Deal visibility improved only somewhat. I also haven’t really used the AI-driven pieces like autonomous task execution, CRM data enrichment, or risk flagging.

**What problems is Gong solving and how is that benefiting you?**

I get conversation insights that managers and reps frequently act on, which supports coaching. It also gives some improvement in deal visibility.

  ### 36. Excellent Speaker Visualization for Coaching Conversations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel D. | Telecom Advisory Board, Enterprise (> 1000 emp.)

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**Reviewed Date:** April 07, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

My favorite feature is the visualization that shows colored "bar chart" representations of whom is speaking, when, and for how long.   I use this to identify conversation dominators and ramblers, and coach accordingly

**What do you dislike about Gong?**

The AI insights and advice feel arbitrary.   I will get advice on things things that I do not understand, like "wait more than 1.5 seconds before responding" ... but why?  who says that is important?

**What problems is Gong solving and how is that benefiting you?**

Recording calls is immensely helpful as it is difficult to track all queues and information real-time.   Sales efficiency certainoy goes up using this tool.

  ### 37. Gong Saves Time with Smart Call Recording and Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aurvin S. | Senior Product Manager, Mid-Market (51-1000 emp.)

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**Reviewed Date:** May 19, 2026

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**What do you like best about Gong?**

Gong helps us record and write out, and also studies sales calls by itself. So it saves a lot of time for the users.

**What do you dislike about Gong?**

What can be improved is:
1. Obviously, the cost. It could be more competitive.
2. Secondly, sometimes we face glitches, and also sometimes it is hard to download or move my old data.
Otherwise, it's good.

**What problems is Gong solving and how is that benefiting you?**

It helps us visualize which client deals are safe or risky.

  ### 38. Gong’s AI and Agent Studio Make Call Analysis and CRM Sync Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rishav K. | AI Engineer, Mid-Market (51-1000 emp.)

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**Reviewed Date:** April 30, 2026

**What do you like best about Gong?**

Gong’s best features are its AI capabilities and the Agent Studio, which make it easier to analyze calls and sync everything with the CRM.

**What do you dislike about Gong?**

So far, I haven’t disliked anything. Everything has worked fine.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the “black box” problem by giving complete visibility and analysis into every interaction that happens both pre- and post-sales. It provides our team with strong insights and other information that’s genuinely helpful for closing deals, and it also surfaces patterns through its rich, AI-analysed data.

  ### 39. Record, Review & Reaccess

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohit Singh C. | GM, Marketing and Advertising, Mid-Market (51-1000 emp.)

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**Reviewed Date:** August 21, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

The Tool has improved greatly with the feedback system and transcripts of the call that can be generated in few minutes after the call.

**What do you dislike about Gong?**

to highlight the sections that could be improved based on the historical data of the client or based on the individual representative.

**What problems is Gong solving and how is that benefiting you?**

It helps in sharing the repository with all the new folks to have a great insight at there time of ease

  ### 40. Very reliable call records with valuable Slack visibility into sales calls

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 11, 2026

**What do you like best about Gong?**

It’s very reliable at capturing a record of conversations. The Slack integration is especially valuable: all sales calls that mention my team’s product ping in a Slack channel, which gives me visibility into how the product is being propositioned.

**What do you dislike about Gong?**

I haven’t used deal intelligence or coaching features, and I haven’t used things like email tracking/automation or workflow management. The dashboard hasn’t been useful for me.

**What problems is Gong solving and how is that benefiting you?**

I get visibility into sales calls that mention my team’s product via Slack pings, which helps me see how the product is being propositioned.

  ### 41. Facilitate Preparation and Continuous Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

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**Reviewed Date:** June 13, 2026

**What do you like best about Gong?**

I use Gong to prepare calls with clients based on the context of past calls and interactions. I find it very useful for gathering client context and continuous improvement, as it allows me to analyze which aspects I can improve in the future. What I like most about Gong is the ease of use. I especially value the ability to connect past calls and emails, which allows me to gain the full context. Additionally, the initial setup was very easy.

**What do you dislike about Gong?**

There could be a section of recommendations to do things better next call.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to prepare calls with clients, gathering the context of past interactions. It helps me continuously improve by analyzing what to enhance in future occasions. I value its ability to connect calls and emails, obtaining all the necessary context.

  ### 42. Good Call Recording, but Stopped Evolving and Became Hard to Justify the Cost

**Rating:** 1.5/5.0 stars

**Reviewed by:** Joaquin R. | TechOps Engineer, Mid-Market (51-1000 emp.)

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**Reviewed Date:** April 30, 2026

**What do you like best about Gong?**

It did the job back when we were using it. The call recording and transcription worked well, and at the time there really wasn’t much better available. The conversation analytics were also helpful for spotting trends across the team. Overall, it was a decent tool for its era.

**What do you dislike about Gong?**

It felt like the product stopped evolving. We were paying a lot for what was basically just call recording and a few dashboards, without much else to justify the cost.

**What problems is Gong solving and how is that benefiting you?**

At this point, it’s not doing much for us, we’ve moved off it. When we were using it, though, it provided call recordings and some basic conversation insights, which were helpful for coaching and for going back over deals.

  ### 43. Review calls and automatic insights that let you focus on the conversation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** May 21, 2026

**What do you like best about Gong?**

What I value most is the ease of reviewing past calls without relying on my own notes. Additionally, with automatic insights, I can focus on the live conversation instead of writing all the time.

**What do you dislike about Gong?**

Insights and metrics sometimes feel too oriented towards traditional sales teams and don't quite fit with more strategic workflows or those typical of an agency. I would like to have more flexibility to customize what is tracked, depending on the type of conversation.

**What problems is Gong solving and how is that benefiting you?**

It helps me solve the problem of losing context between meetings: I no longer rely on my own notes or ask a colleague to summarize a call I couldn't attend. Thanks to this, I can keep up with several projects in parallel without sacrificing depth and without wasting the team's time by repeating information.

  ### 44. A Game-Changer for Sales Call Analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peter B. | Founder & AI Solutions Consultant, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 20, 2026

**What do you like best about Gong?**

I love using Gong to analyze sales calls, prepare for upcoming meetings, and write follow-up emails. It really helps create a repeatable process for every prospect and provides valuable insights on my performance. I especially appreciate the feature that helps me prepare for meetings, as I often have back-to-back meetings and don't have time to re-read my notes. I'm impressed with the amount of data I get on each call and how quickly I can prepare for meetings. Also, everything worked seamlessly for me as soon as Gong went live, and I could easily see all the calls I ran on my calendar.

**What do you dislike about Gong?**

My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last minute meetings they do not get captured by Gong and require me to manually upload the call.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to analyze sales calls, prepare for meetings, and write follow-up emails. It creates a repeatable process, offers valuable insights on my performance, and saves time by letting me quickly prepare for back-to-back meetings without rereading notes.

  ### 45. Transforms Call Analysis with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 16, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

I use Gong to review calls for training and to spot coaching opportunities. UI/UX is very easy to understand . It integrates my internal tools with Gong easily which leads to improve in my performance. Pricing was minimal and easy to provide support to my clients seamlessly.

**What do you dislike about Gong?**

Sometimes the transcript shows incorrect information. That can be improved.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to listen to calls and draft MOMs, identify improvement areas, and use keyword triggers to focus on key call parts. It provides personalized coaching metrics and auto recording/transcriptions.

  ### 46. Insightful Call Analysis and Seamless Sharing

**Rating:** 4.5/5.0 stars

**Reviewed by:** May L. | Sr. Product Designer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 22, 2025

**What do you like best about Gong?**

Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research

**What do you dislike about Gong?**

i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable

**What problems is Gong solving and how is that benefiting you?**

Gong is solving the business problem of having a central place of recorded sales calls to help with our feedback research. This benefits me because I have a library of collected feedback to analyze and sythensize

  ### 47. Great Call Recording and Transcription with Clear Summaries and Action Items

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 07, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gong?**

It does a great job not just recording the call but also transcribing, documenting who attended the call, and the summary of the call including next step action items.

**What do you dislike about Gong?**

there is some times difficulty connecting it with your calendar or your video call method based on what apps you use

**What problems is Gong solving and how is that benefiting you?**

I am able to focus on my meetings and conversations knowing that the Gong is recording the call automatically on the backend. It also sends me a notification email when it's done processing it so I don't have to go and check on the platform whether the recording is ready for me to review or not. It's also very easy to share information from the call via Gong platform directly.

  ### 48. Integrated Revenue Insights That Make the Data Easy to Understand

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul F. | VP, Digital Media Public Sector at Adobe, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 22, 2026

**What do you like best about Gong?**

As a SLM, I like how so many revenue functions are in one, integrated space for AE's and leaders to review. It significantly helps me make better sense of what the data is telling me.

**What do you dislike about Gong?**

I am able to share out a DealBoard, but haven't quite been able to keep track or change what's been shared.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me accelerate my time-to-inspection decision about my team's deals.

  ### 49. Streamlined CRM with Some Performance Hiccups

**Rating:** 3.5/5.0 stars

**Reviewed by:** Athiseshan S. | Sales Development Representative, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** April 26, 2026

**What do you like best about Gong?**

I like how Gong helps me do everything in one place and track the open and click rate when I send emails. I find the call recordings and transcripts really valuable because they accurately transcribe the calls, which helps me update my CRM a little faster. I also appreciate how Gong suggests follow-up emails based on what was discussed during the call.

**What do you dislike about Gong?**

It's sometimes slow. If I have like 100 email to-do's and I want to get that done in one go, it's lagging and delaying the time to go to the next steps.

**What problems is Gong solving and how is that benefiting you?**

Gong helps me do everything in one place, track email open and click rates, accurately transcribes call recordings, and suggests follow-up emails.

  ### 50. Gong’s Call Recording and AI Summaries Save Me Tons of Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle B. | Solutions Expert, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

Gong has been huge for the call recording, AI features like email writing and summarize. It saves me a ton of time in my follow up

**What do you dislike about Gong?**

The AI can be refined a bit as the email writing usually needs a bit of touch up. That is nitpicky since there is not really anything that stands out

**What problems is Gong solving and how is that benefiting you?**

Call recording, deal insights, deal inspection, automated email writing, call transcript


## Gong Discussions
  - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes
  - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes
  - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes
  - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote
  - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote

- [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?like_me_login=true&page=3&section=pricing&secure%5Bexpires_at%5D=2026-09-20+03%3A02%3A44+-0500&secure%5Bsession_id%5D=643cc014-e088-46fd-850d-573c2d3b3411&secure%5Btoken%5D=2a25167dfa568c78f659c21b5177964fd6d89b8cd1a5c34e52d5082506a267ae&format=llm_user)

## Gong Features
**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records
- Business Process Automation
- Performance Management
- Calendar Management
- Sales Pipeline Management
- Communication Management
- Campaign Management

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Revenue Sourcing and Forecasting**
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs
- Third-Party Integrations
- Meeting Management
- Calendar Management
- Call Management
- Document Management
- Contact Management
- Task Management
- Lead Management
- Content Management
- Notes Management
- Sales Activity Management
- Email Management

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Contact Capture

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications

**Performance Analysis**
- Coaching 
- Peformance Tracking
- Email Tracking
- Call Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Generative AI**
- AI Text Summarization
- Generative AI

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI
- Lead Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Social Media Integration
- Website Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Performance Metrics
- Feedback Management
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Collaboration Tools
- Gamification
- Automatic Transcription
- Call Recording
- Sales Reports
- Real-Time Analytics
- Commenting/Notes
- Built-in Course Authoring
- Learning Paths/Tracks
- Assessment Management
- Video Conferencing
- Conversation Intelligence
- Call Monitoring
- Goal Setting/Tracking
- Workflow Management
- Learning Management
- Content Management
- Training Management
- Document Management
- Content Library
- Recommendations
- Activity Dashboard
- Call Tracking
- Performance Management
- Onboarding
- Search/Filter

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Strategic Planning

**Additional Functionality**
- Prospecting Tools
- Reporting/Analytics
- AI Copilot
- Auto-Dialer
- For Sales Teams/Organizations

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning

**Additional Functionality**
- Email Response Control
- Speech Recognition
- Customer Engagement
- Dashboard
- Chat/Messaging
- AI Writing Assistant
- For Sales Teams/Organizations
- Sales Automation
- Alerts/Notifications
- CRM
- Predictive Analytics
- Lead Scoring
- Templates
- Reminders
- Email Templates
- SMS Messaging
- Personalization
- Reporting/Analytics
- Conversation Intelligence
- Lead Engagement
- Customer Database
- AI Copilot
- Omnichannel Outreach
- Workflow Automation

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