--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6678 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6678 scale: '5' date_modified: '2026-07-18' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,678 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. (301 reviews) - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. (240 reviews) - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. (194 reviews) - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. (188 reviews) - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. (119 reviews) - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. (67 reviews) - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, particularly regarding audio transcription and multi-tab functionality in Salesforce. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. It helps me analyze sales calls and customer interactions to gain insights and improve performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Gong?** Using Gong has been incredibly beneficial in streamlining sales processes and improving team performance. The most helpful aspect of Gong is its ability to provide deep insights into sales conversations, offering detailed analytics on key metrics like talk time, sentiment, and specific keywords. It helps me identify what’s working and what’s not, allowing teams to fine-tune their approach based on real data, not just intuition. The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests. **What do you dislike about Gong?** While Gong offers a lot of valuable insights, there are a few drawbacks worth mentioning. First, the platform can be a bit overwhelming for new users due to its rich set of features and data points. It requires some time to fully understand and utilize all the capabilities effectively, which may be frustrating for teams that are looking for a quicker learning curve. Additionally, Gong's pricing can be on the higher side, especially for smaller teams or businesses with limited budgets. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of inefficient sales conversations by automatically transcribing and analyzing calls to provide actionable insights. It helps identify key moments in conversations, such as objections, customer concerns, and buying signals, which can often be missed in manual reviews. This has benefited me by saving time, improving coaching for sales teams, and making it easier to spot patterns that lead to successful deals. Overall, Gong’s ability to turn data into insights has significantly boosted our team's performance and decision-making. ### 2. A Convenient and Holistic Outreach Solution **Rating:** 5.0/5.0 stars **Reviewed by:** manish g. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Gong?** Its very convenient and holistic, one of the best outreach solutions **What do you dislike about Gong?** Nothing as of now to dislike, its a great product **What problems is Gong solving and how is that benefiting you?** It has increased our connect rate and helped us be on top of our daily tasks ### 3. Effortless Call Recall Makes Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Smirithika P. | System Integration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Gong?** Recalling the conversation from the call is straightforward and effortless. **What do you dislike about Gong?** I am unable to download the recording of the call. **What problems is Gong solving and how is that benefiting you?** Recalling the conversation from the call is straightforward and effortless. ### 4. Effortless Call Recall Makes Conversations Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth T. | System Integration manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Gong?** Recalling the conversation from the call is straightforward and effortless. **What do you dislike about Gong?** I am unable to download the recording of the call. **What problems is Gong solving and how is that benefiting you?** Recalling the conversation from the call is straightforward and effortless. ### 5. The sweet life of an AM with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Gong?** The 'ask me anything' AI tool to gather insights on any account is cool, and the new scorecard on calls is amazing for self coaching! **What do you dislike about Gong?** ChatGPT, Gemini etc provide richer AI insights / recommendations on call analysis with MEDDPICC, and better email follow ups. **What problems is Gong solving and how is that benefiting you?** Gong helps tremendously with capturing all key conversations but also provides actionable insights and AI generated follow ups to reduce time spent taking notes and following up post call. The 'ask me anything' AI tool is a game changer, I now use this before 80% of my calls! We also use the forecast tool, and the seamless integration with Salesforce makes it so much easier to update opportunity notes, next steps, forecast bucket etc. ### 6. The single source of truth for our customer conversations. **Rating:** 5.0/5.0 stars **Reviewed by:** zoheb r. | AE, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Gong?** Gong provides us with an objective perspective on what our prospects and customers genuinely require. By examining each customer interaction, it enables our revenue teams to spot important trends, refine our messaging, and, in the end, secure more deals. For any team that interacts with customers, it is truly an essential tool. **What do you dislike about Gong?** So far, I haven't found anything to dislike—I like everything about it today. **What problems is Gong solving and how is that benefiting you?** This platform serves as the single source of truth for all our customer conversations. It allows me to monitor my sales skills and review how each conversation unfolded. Additionally, it makes it easy to send clear and concise recap emails. ### 7. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Gong?** It's incredible for coaching and sales. This is very helpful as it allows us to improve as sellers and it's also very helpful for follow ups **What do you dislike about Gong?** Translations but nothing else, as it's very helpful **What problems is Gong solving and how is that benefiting you?** It helps build strong sales skills ### 8. Gong Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Gong?** There are a lot of things I love around gone one thing it particular that recently has been something I’ve used a lot is watching calls from the positions above me since I moved into a new role and seeing all the different things, it picks up and analyzes and using it as a tool to learn. And also has a lot of other great features around tracking pipeline. Your calls the AI features of how I can improve and be better. It’s just overall a super great product. **What do you dislike about Gong?** The only thing I can say is at times I struggle to find certain things, but it’s just cause it’s such a great product and could be complex but otherwise I think everything’s great **What problems is Gong solving and how is that benefiting you?** Helping me to improve my calls. ### 9. Great tool to recap and follow up with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa A. | Senior Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Gong?** I’m new to this tool, my company just introduced me to it and I’m fascinated. It gives me valuable insights, even when I review previous interactions from before I joined the company. I also really love the feature of being able to ask general questions about the accounts **What do you dislike about Gong?** The only thing I dislike is that in the client timeline there isn’t an option to filter by month, so you have to scroll through everything to find what you need. **What problems is Gong solving and how is that benefiting you?** Help me be updated with more than 20 clients. ### 10. User-Friendly Sales Analytics with Gong **Rating:** 4.5/5.0 stars **Reviewed by:** Shane K. **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I use Gong for sales meeting recordings and analyzing behavioral data on rep activities. I appreciate how Gong makes it clear where to focus our training efforts and what top-performing reps are doing. It's easy to use, and the interface is very user-friendly. **What do you dislike about Gong?** ad-ons are behind vs competitors. It would be nice to do everything in one tool. **What problems is Gong solving and how is that benefiting you?** Gong provides data and analytics on calling behaviors, helping us know where to train and learn what good reps are doing. ### 11. Gong Is The Best For Its Flows **Rating:** 5.0/5.0 stars **Reviewed by:** Charmi M. | ADR, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Gong?** The option to add multiple people to the flow and then forget about it as it does the job as per the way the flow is designed. I dont have to keep a tab on the Emails i have sent to people and the calls missed for customers **What do you dislike about Gong?** It times out for majority of the time i try to login and use it . **What problems is Gong solving and how is that benefiting you?** multiple people to add to flows and automate the steps ### 12. Indispensable for client meeting management **Rating:** 5.0/5.0 stars **Reviewed by:** Olufemi L. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Gong?** The AI capabilities of Gong are simply amazing. They've really helped me improve my efficiency. **What do you dislike about Gong?** It takes a minute or 2 for Gong notetaker to join a meeting after it gets invited. If the meeting is an ongoing meeting. It would be great if the notetaker can join immediately. I've experienced this issue on Microsoft teams. **What problems is Gong solving and how is that benefiting you?** Gong helps me keep track of key topics discussed during meetings and also for the key follow up points. I can also easily reference Gong and search through a meeting by keywords or by speaker. ### 13. Invaluable tool for call insights, learning, and growth **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Gong?** Gong has been an essential part of my workflow as a Business Development Representative. I primarily use it to review Discovery meetings that my Sales Executives lead, helping me gather detailed notes, AI-generated insights, and action items. It makes it easy to go back, catch anything I missed live, and prepare stronger follow-up. In previous roles, I've also used Gong to listen to peer calls, which was incredibly helpful for coaching and sharpening my talk track. Gong makes learning, preparation, and ongoing improvement so much easier. **What do you dislike about Gong?** I haven’t had any negative experiences with Gong so far. My use has been somewhat limited to reviewing meetings and training, but in those areas, it has been consistently reliable, intuitive, and valuable. **What problems is Gong solving and how is that benefiting you?** Gong helps me easily capture key details from Discovery meetings, so nothing gets missed. It also helps me sharpen my skills by reviewing calls and learning what works. It saves time, improves follow-up, and makes me a stronger, more effective BDR. ### 14. Transforming sales conversations into strategic Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sundaravalli A. | AI software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Gong?** What I like best about Gong is its ability to capture and analyze customer conversations with incredible detail. The AI-driven insights help us understand what's working in our sales calls, identify coaching opportunities and spot deal risks early. It's also great for aligning teams - everyone from sales to product can listen to real customer feedback and make data informed decisions. The visibility it provides into pipeline health and rep performance has been a game changer for our sales strategy. Gong also promotes alignment across teams- marketing, product and leadership can all hear the voice of the customer directly which helps drive smarter decisions. Overall, it's a powerful tool improving sales performance, team collaboration and strategic planning. **What do you dislike about Gong?** While Gong is very powerful, there are a few areas that could be improved. The platform can feel a bit overwhelming at first due to sheer volume of data and features, it takes time to fully understand and configure everything. Occasionally, the AI-generated insights or call transcriptions may miss context or misinterpret accents, which can affect accuracy. Additionally, the pricing can be a barrier for smaller teams and sometimes the mobile experience isn't as robust as the desktop version. **What problems is Gong solving and how is that benefiting you?** Gong solves several ley challenges in sales and customer engagement. it eliminates the guesswork from sales conversations by automatically recording, transcribing and analyzing calls. this helps me identify what's working where deals are at sick and how reps can improve. it also solves the problem id limited visibility - mangers no longer have to rely on secondhand updates, they can hear the voice of the customer directly. the insights gong provides helps me coach more effectively, forecast more accurately and align better across teams. As a result, I have seen improvements in win rates, onboarding speed and overall sales productivity. ### 15. Gong makes life much easier as an AE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Gong?** Absolutely love that it frees me up from trying to listen and simultaneously take notes. It's also great for learning/watching how other colleagues pitch in a no pressure / non live environment. **What do you dislike about Gong?** The *only* think i dislike about Gong is how it interrupts the speaker to let everyone know that the meeting will be recorded. I believe this feature can be turned off, but it is helpful to let the attendees know. **What problems is Gong solving and how is that benefiting you?** It enables me to learn new pitches/objection handling much faster than trying to piggy back onto live calls. ### 16. Gong is a timesaver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Gong?** Gong is very easy to use and has a lot of useful features. I particular love their AI features, which allow me to quickly find specific information from client conversations I and other team members have had in the past. I use it very often to get the context of a client. **What do you dislike about Gong?** I think it can sometimes it can be a hard interface to navigate. The automated action items are sometimes not completely accurate. **What problems is Gong solving and how is that benefiting you?** It allows me to understand the goals of a client and were certain action items are at. I like that it connects to my email. I especially like that I can ask it a question and it scans all calls associated with the client, so I can easily take a look at the specific call that goes over that topic. ### 17. Insightful Summaries and Transcriptions That Impress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Gong?** The summary , the insights, the AI transcription **What do you dislike about Gong?** The processing time after the call ends is much too long. **What problems is Gong solving and how is that benefiting you?** This tool helps summarize customer conversations, detect customer intent, and understand the overall customer sentiment. It also allows you to keep track of ongoing conversations and refer back to historical data from previous customer interactions. ### 18. Gong is a game changer for meetings with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Legal Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Gong?** The ability to not have to take notes while on a call has changed the way I am able to conduct calls with clients. I can focus more on the discussion rather than having to take notes about everything the client says. Instead I can go back and listen to the call or see the transcript of summary of the call. This helps immensely. I use Gong with every client meeting and call. **What do you dislike about Gong?** All of our emails are also imported into Gong. While this can certainly be helpful, sometimes it is difficult to find specifically what I am looking for. **What problems is Gong solving and how is that benefiting you?** Gong gives me the ability to focus on the conversation rather than having to take notes. ### 19. Rapid Onboarding and Engaged Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. **Reviewed Date:** September 15, 2025 **What do you like best about Gong?** I really appreciate Gong's pipeline tracking. It allows me to quickly set up and understand pipeline status effortlessly. I find watching recordings of other people's calls invaluable for fast onboarding and understanding customer challenges. I love how Gong lets me engage with customers without worrying about taking notes. I can rely on Gong for detailed notes post-calls, ensuring I always give my best to customers. **What do you dislike about Gong?** I'd love if there was some kind of integration with ChatGPT that made it a little quicker to go through the process that I currently have. **What problems is Gong solving and how is that benefiting you?** I use Gong to ramp up quickly, analyze calls effectively, and engage more with customers without taking notes, enhancing my sales performance. ### 20. Gong: The Tool You NEED for Progression! **Rating:** 5.0/5.0 stars **Reviewed by:** Rahim W. | Business Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Gong?** their new ai features are vital for following up meetings and gathering necessary next step summaries Really enjoying their new features **What do you dislike about Gong?** nothing at all. gong has been working fantastic at the moment **Recommendations to others considering Gong:** Give this software a Serious Consideration when it comes to developing efficient strategies for reviewing your work! **What problems is Gong solving and how is that benefiting you?** Gong is solving the main problem of forward progression and skill development when it comes to the sales team. We can review all types of calls to see areas of improvement along with celebrating our wins ### 21. Gong is more than call recordings **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | Senior Business Development II RMIS Expansion, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Gong?** Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library. **What do you dislike about Gong?** Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application. **What problems is Gong solving and how is that benefiting you?** Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed. ### 22. Streamlined Sales Calls and Insights with Gong **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Gong?** I find Gong invaluable for managing my sales pipeline and as a notetaker for calls, as it has significantly changed my life by saving me a lot of time. It records and uploads meeting notes to Salesforce automatically, freeing me from note-taking. This allows me to focus better on assessing conversations, knowing Gong handles note-taking. Gong offers features the previous platform lacked, such as robust call note-taking and advanced AI capabilities. Setting it up was easy, with helpful team support. I appreciate the insights Gong generates, helping us understand buyer intent and improve our sales forecast. The meeting notetaker and AI search for pipeline queries are essential features for me. Its ease of use and connectivity with other platforms make it a tool I'd buy again. **What do you dislike about Gong?** I don't think I would change anything. But I do think that sometimes the notes could provide better insights. **What problems is Gong solving and how is that benefiting you?** I use Gong to manage my sales pipeline, saving time on note-taking by automatically recording calls and uploading notes to Salesforce, which enhances my focus and generates better insights for forecasting. ### 23. AI-Driven and Intuitive Business Insights for Sales Coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Arbenita B. | Manager, Sales Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Gong?** I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said. **What do you dislike about Gong?** While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it. **What problems is Gong solving and how is that benefiting you?** Super intuitive and smart platform. I can easily give feedback to my team and it helps them improve their approach and I get clear, actionable data to coach effectively. I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording. ### 24. Best for Recording and Capturing details **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Gong?** You don’t miss what actually mattered Calls are recorded and transcribed, so nothing is lost. You can revisit exact moments like pricing, objections, decision points. **What do you dislike about Gong?** Sales effectiveness Improves talk-to-listen ratio Sharpens discovery questions Strengthens objection handling Helps reps articulate value more clearly **What problems is Gong solving and how is that benefiting you?** Majorly helping to record the calls ### 25. Speaker Timeline in Recordings Makes Finding Key Moments Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Gong?** I like the feature in the recording where you can see a timeline of each speaker - this helps quickly get to the part you are interested in. **What do you dislike about Gong?** I miss an AI summary, but it could be a limitation of my account. **What problems is Gong solving and how is that benefiting you?** I use it to document customer calls, get insights into my participation during those calls, and easily share recordings with stakeholders for further discussion and awareness. ### 26. Must have for Account Managers, Customer Success and Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Magda W. | Senior Account Manager, Enterprise, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Gong?** Seamless notetaking and recording of the call - ability to review highlights, to dos and the entire script **What do you dislike about Gong?** Sent emails do not integrate - since I use a CRM that syncs my email, it would allow me to see the entire picture of what I shared with a client. The AI search is not great. **What problems is Gong solving and how is that benefiting you?** helping me see the full picture of a client's life cycle. I can track their asks and to dos for followup to make any following interaction more meaningful. ### 27. Love Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Gong?** They added a new section that helps you prep for upcoming meetings **What do you dislike about Gong?** overall pretty happy with Gong, can't think of anything that needs to improve currently **What problems is Gong solving and how is that benefiting you?** Follow ups and Salesforce updates ### 28. Intelligent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Gong?** AI Sales assistant to assist with calls **What do you dislike about Gong?** UI can be a little simpler. A lot of features **What problems is Gong solving and how is that benefiting you?** - reviewing deals that fell through the cracks - staying ontop of deals ### 29. Great for Call Review, but Interface Is Too Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Edward M. | Account Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Gong?** So I use gong to listen to my own calls and I go to the call where the customer was irate and angry about the process, then me and my quality support listen to the calls and check on what happened in the call and how can we better contact him back with the right support **What do you dislike about Gong?** The options are too confusing to find and the website or software seems too complex, if it was more easier it would be nicer **What problems is Gong solving and how is that benefiting you?** Listening back to my calls and helps me get better in handling issues with irate customers ### 30. Intuitive and User-Friendly with Impressive AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Gong?** It's very intuitive and has great AI features. It's also very user friendly **What do you dislike about Gong?** I wish it had features to make it easier to send bulk outbound emails. **What problems is Gong solving and how is that benefiting you?** It records all the historical conversations we have with clients/prospects and helps us prepare for next steps. We also use it for forecasting and pipeline generation. ### 31. Gain Deeper Deal Insights Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Silvio E. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Gong?** The ability to get a deeper understanding of the deals. **What do you dislike about Gong?** I'm not sure if it's a Gong malfunction, but it would help us track better which emails are tied to an opportunity or not. **What problems is Gong solving and how is that benefiting you?** Improve my analysis and streamline common sales tasks for greater speed and accuracy. ### 32. I have used other tools in the CI space, and Gong is hands down the best UI and most valuablez **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | ENT AE, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Gong?** Gong offers not only a great UI and UX but truly valuable features that save me time as a rep including AI email summaries, easy search function and easy filtering abilities. **What do you dislike about Gong?** Sometimes the app is a bit buggy when trying to listen to calls on the go. **What problems is Gong solving and how is that benefiting you?** Gong is allowing me to truly understand the needs of my customers by highlighting key points I may have missed live on the call. ### 33. Never miss a detail again **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Gong?** Gong not only records your call so you can listen back and review them later. It also transcribes the call so you can search key words and be taken directly where you want to go in the call. You can start outreach workflows with Gong Engage to help keep on top on prospects and it all integrates with our email, phones, and CRM. It is very easy to use and set up and the support with Gong has been excellent. We use it everyday to aid in our sales cycles. **What do you dislike about Gong?** Sometimes companies are mixed up in the system and a company you did not search for will pop up. **What problems is Gong solving and how is that benefiting you?** With so many calls a day it can be easy to mix up who said what and get all the details correct. That is no longer an issue with Gong. ### 34. Instant feedback for someone early in their career **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Gong?** Gong Engage has been a great addition to the tech stack and its workflows are constantly improving and integrating deeper with AI. Was skeptical at first but happy with the change. **What do you dislike about Gong?** Continue making improvements on the engagement side of things. Sequence and prospect tagging/labeling would be a great addition **What problems is Gong solving and how is that benefiting you?** With Gong I don't have to focus on notetaking during calls, which allows for more active listening. ### 35. Gong Review **Rating:** 4.5/5.0 stars **Reviewed by:** Utban A. | Marketing Analytics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Gong?** Gong is very versatile and easy to use and it helps us to analyzes what’s said during calls which helps coach reps, improve messaging, and spot winning behaviors **What do you dislike about Gong?** As a data person i really like the ability to customize and alter dashbaords however gong has limited flexibility when trying to customize reports or dashboards for specific use cases **What problems is Gong solving and how is that benefiting you?** We have a very big sales team due to which we faced a problem where sales managers complained that they cannot sit on every call and the notes by the reps are often incomplete or biased. Gong’s Solution to this was it automatically records, transcribes, and analyzes calls, emails, and meetings which saves time and at then end of the day increase pipeline ### 36. Wha trully increase of productivity means! **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro T. | Software Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Gong?** I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points. **What do you dislike about Gong?** I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong! **What problems is Gong solving and how is that benefiting you?** Gong allows me to focus on what is important during calls. I can be 100% present, I don't have to make notes or anything I can just let it work and ask later, collect information about the call and review the important points after the call ends. ### 37. A Must-Have Tool for Sales Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron H. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Gong?** good transcripting, next steps, summiarzation **What do you dislike about Gong?** ease of use, integrations, timely summaries **What problems is Gong solving and how is that benefiting you?** Gong helps our sales team understand what’s really happening in customer conversations. Its conversation intelligence reveals key patterns—like what messaging works and common objections—making it easier to coach, refine our strategy, and close deals faster. With insights on talk ratios and customer sentiment, Gong eliminates guesswork, giving us clear data to improve every call. Plus, it syncs with our CRM to keep everything organized and aligned effortlessly. ### 38. Love the Call Recording and Meeting Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Gong?** The call recording and creating meetings mom **What do you dislike about Gong?** Nothing specific to add. I’m only a user, and based on my experience so far, I’m satisfied with Gong. **What problems is Gong solving and how is that benefiting you?** This app is helpful for meeting summaries, transcribing discussions, and reviewing anything we may have missed. ### 39. Love Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Emma L. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Gong?** Using Gong has been a game-changer for my growth. Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum. It’s made me more thoughtful, more prepared, and ultimately more effective in my role. **What do you dislike about Gong?** Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful. **What problems is Gong solving and how is that benefiting you?** Gong helps me see exactly where I can improve. By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory. The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything. Overall, it’s helped me become more intentional, confident, and consistent in my outreach. ### 40. Holy moly - Gong saves my life everyday! **Rating:** 5.0/5.0 stars **Reviewed by:** Hayli M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Gong?** Honestly, no complaints here. I love the actionable insights, sales advice/takeaways, and ability to send snippets. Employee UI is amazing! I use Gong every single day. **What do you dislike about Gong?** (of course it takes a second for AI to learn) but AI capabilities could improve. **What problems is Gong solving and how is that benefiting you?** -remembering pain / client's use cases -I use transcripts and the actionable takeaways everyday. -sending recordings of our calls / product for "demos" ### 41. Gong for customer advocacy **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan C. | Contributing Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Gong?** I'm using Gong for customer advocate identification. The AI stream training is used for me to use specify quotes like "I love your product". It captures those for me. **What do you dislike about Gong?** Gong AI does need some additional training and doesn't always capture. The AI is restrictive to only gathering quotes, not overall sentiment, so there's a lot of filtering through that I need to do. **What problems is Gong solving and how is that benefiting you?** In customer marketing, I am not interested in sales, but advocacy and engagement. Gong is helping me by using the AI to identify people who are advocates by capturing quotes like "I love your product" or "This is the best!". I capture them and then ask them for an act of advocacy. ### 42. Gong is top tier! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Gong?** The feature I like most about Gong is being able to go into the "analytics" tab and see how your activities stack up against your teams for the day/week! **What do you dislike about Gong?** The feature I dislike the most about Gong is it can at times be difficult to find a contact in the search bar, but this is easy to get around by going into the account and looking there. **What problems is Gong solving and how is that benefiting you?** Gong allows us to review emails, calls, and any outreach that we do to make sure our team is being as efficient as possible in contacting prospects. ### 43. Allows me perfect resources for trainings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Gong?** Having Gong automatically record training calls with customers, I am able to create an easy-to-access library of calls for the customer. It also allows me to share snippets of important parts of the training as well as entire transcripts. Without Gong, my day-to-day functions as an Onboarding and Implementation specialist would be 100 times more labor-intensive. **What do you dislike about Gong?** I would not call it a "dislike", but being able to mute the notification that the call is being recorded at the start of every call would be great. **What problems is Gong solving and how is that benefiting you?** Quickly and easily accessing and sharing previous calls and transcripts with customers. ### 44. One Stop Sales Coaching tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Gong?** Gong provides AI based converstion analytics, which is great to provide training to the reps and also helps give right insight to individual sales reps on what actions they can take as next steps. Salesforce integration is game changer, provides data back to Salesforce. Quick implementation time, as it comes with a lot of connectors out of box. **What do you dislike about Gong?** We found other vendors charge half the price as Gong for similar features. Also they need to have option to users to configure UI based on their choice. **What problems is Gong solving and how is that benefiting you?** Analyzes the converations with customer over email, listen to the webex recordings and provide the key discussion points. Highlights the area of the discussion when critical discussion points were raised. Understand CSAT details of customer based on how conversations done and based on case details. ### 45. Low-lift, high-value meeting recorder **Rating:** 5.0/5.0 stars **Reviewed by:** Jami G. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Gong?** It automagically records my calls and creates a briefing and transcript. I love the ability to create streams of calls, and I also love the ability to get summaries over time from an account. I appreciate that I can upload calls that weren't recorded on my end (ie when the customer hosts and doesn't approve my recorded). **What do you dislike about Gong?** The briefs are contextless and because I'm in a niche industry, it often misunderstands the names of tools and other things that are important. I wish I could provide it with a database of knowledge that I want it to know. **What problems is Gong solving and how is that benefiting you?** I use the gong briefing + transcript + my handwritten notes to write internal recaps and summaries that are highly strategic and contextual allowing me to have a high value repository of meeting artifacts, which enables me to manage the narrative of my customer. ### 46. Gong is a skill accelerator **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen D. | GTM, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Gong?** Gong makes my day to day life as an Individual Contributor extremely productive - the UI is great and it's a one stop shop for reporting upward **What do you dislike about Gong?** There are a few tweaks that I think could be made for the forecasting UI - sometimes it's unclear what still needs to be filled out **What problems is Gong solving and how is that benefiting you?** Reporting, forecasting, self-coaching, recap calls, and deal summaries - it makes my life so much more efficient and my deal process much more accurate. I'm not missing things in follow ups or when building presentations, which is a huge lift if I did not have this tool. ### 47. Great upgrades within the software **Rating:** 5.0/5.0 stars **Reviewed by:** Sarthak V. | Business development manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Gong?** Loved the AI smart tracker and methodology playbooks within the platform, also the insights within the platform are great in terms of improving the quality of conversations. **What do you dislike about Gong?** The recordings should be available on the platform in real time, the long wait hours can sometimes be irritating, rest everything is good **What problems is Gong solving and how is that benefiting you?** It Helps with summarization of calls and helps in quality control and understand what happened during the call with the call outline feature. ### 48. Easy Outreach Tracking and Account Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** It’s really easy to track outreach and manage accounts. **What do you dislike about Gong?** It’s frustrating not being able to send emails in bulk, and I also find it difficult to amend or update flows once they’re set up. **What problems is Gong solving and how is that benefiting you?** Personalised, consistent outreach. ### 49. Best tool for relationship management especially with cross functional team **Rating:** 5.0/5.0 stars **Reviewed by:** Asit D. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Gong?** Easy to use, easy to understand, Gong AI is fantastic for concise summaries, follow-up email automation. Frequency of usage is daily **What do you dislike about Gong?** The gong AI sometimes does not give relevant response **What problems is Gong solving and how is that benefiting you?** Keeping track of all communications with the customer. Scoring to revisit and improve the efficiency of sales and customer-facing teams. ### 50. Katherine Gong Review **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine H. | Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Gong?** The AI call summary is super helpful, as is the category / subjects they can identify and the time in which those categories are talked about **What do you dislike about Gong?** Not really one that i can think of at the moment! We really enjoy using Gong. **What problems is Gong solving and how is that benefiting you?** I work on the product team, so I am not frequently on calls with customers. It is extremely helpful to be able to quickly watch our sales + CS teams talk to clients directly and hear product painpoints / how the product is impacting the deal. We don't have time to listen to the full call, so the conversational intelligence is sooo valuable to click directly into the relevant parts of the convo. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+11%3A11%3A45+-0500&secure%5Bsession_id%5D=d8c81edf-605f-413f-9cba-99bf55f27c44&secure%5Btoken%5D=64c32dbe044e5781060c3a9b5adedde6662417c932f3e13585c015966fedd46f&format=llm_user) ## Gong Integrations - [Actively AI](https://www.g2.com/products/actively-ai/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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