--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6706 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6706 scale: '5' date_modified: '2026-09-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,706 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Gong's **AI capabilities invaluable** for saving time and enhancing productivity through efficient communication insights. (301 reviews) - Users value the **ease of use** of Gong, finding it intuitive for analyzing sales calls and opportunities. (240 reviews) - Users appreciate the **call recording and AI note-taking** features of Gong, enhancing productivity and improving sales strategies. (194 reviews) - Users appreciate the **accuracy** of Gong, noting its ability to maintain call control and summarize discussions effectively. (188 reviews) - Users appreciate the **intuitive AI-driven insights** of Gong, which significantly enhance sales efficiency and pipeline management. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call tracking issues** with Gong, noting difficulties in accessing and locating previous calls. (119 reviews) - Users report **recording issues** with Gong, including missed connections and difficulties in retrieving past calls. (77 reviews) - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. (69 reviews) - Users note the **limitations of AI functionality** , which can affect accuracy and real-time integration in Gong. (67 reviews) - Users note the **missing features** in Gong, particularly the lack of real-time AI coaching and limited search filters. (60 reviews) - Users experience **accuracy issues** with Gong, particularly in translation and inconsistent functionality across multiple Salesforce tabs. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi T. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** Transcript and the how it summarizes the call **What do you dislike about Gong?** Nothing everything is perfect and nothing needs to be changed. **What problems is Gong solving and how is that benefiting you?** To get to a point where we went wrong and make an note of where we went wrong. ### 2. Accurate Meeting Transcripts That Boost Sales and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron F. | Mid-Enterprise Account Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 19, 2025 **What do you like best about Gong?** How accurately it records, transcribes, and summarizes meetings to help with sales cycles, customer engagement, and forecasting. **What do you dislike about Gong?** The platform falls short in terms of feature and function parity compared to Outreach, and its user experience is not as seamless. Additionally, the absence of a Dark Mode is disappointing. **What problems is Gong solving and how is that benefiting you?** Pipeline building, maintaining Salesforce hygiene, and prioritizing opportunities based on their likelihood to close are all important aspects of my workflow. Gong provides comprehensive data and analysis that help me address each of these areas effectively. ### 3. Time-Saving Call Summaries, but Key Points Need Sharpening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 22, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** Automatically summarizes calls, saving time on reviewing calls you weren't on. **What do you dislike about Gong?** Doesn't do a good enough job of understanding key points--e.g. getting rid of fluff, condensing multiple discussions about the same topic into one key point. **What problems is Gong solving and how is that benefiting you?** There are lots of calls, and we can't necessarily be on all of them--Gong automatically summarizes these calls to help decision makers reduce time spent in calls. ### 4. A Sales Team Essential: Call Recordings, Insights, Objections & Analytics in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 04, 2026 **What do you like best about Gong?** Kinda something that a sales team can't live without. Call recordings, insights, objections, analytics, all on one platform. **What do you dislike about Gong?** Nothing as of yet. Fairly straightforward to use. **What problems is Gong solving and how is that benefiting you?** For AE's and SDR's who are new/ ramping up, Gong is an invaluable resource to speed up the learning process. ### 5. Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 21, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** The call summaries, outlines, and action items are great reminders of what happened in the current call, and they also provide helpful insight into past calls. **What do you dislike about Gong?** Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and gets them wrong. **What problems is Gong solving and how is that benefiting you?** The call summaries are a great reminder of what was discussed. The insights into my own calls—like the Patience meter, the number of questions I ask, and parroting—are extremely helpful. I also appreciate that my manager can grade my calls, which really supports Customer Success coaching. ### 6. Easy, Seamless to Use with Accurate Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 30, 2026 **What do you like best about Gong?** How easy and seamless it is to use. Forecast accuracy **What do you dislike about Gong?** Nothing much to be honest, I haven’t disliked anything yet **What problems is Gong solving and how is that benefiting you?** Ability to review calls, AI coaching ### 7. Coaching and AI-Driven MEDDICV Insights That Deliver **Rating:** 4.5/5.0 stars **Reviewed by:** Justin H. | Senior Director of Enterprise Sales Development, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 29, 2026 **What do you like best about Gong?** The coaching aspects as well as Ai summary with insights around meddicv **What do you dislike about Gong?** Onboarding is a bit of a lengthy process **What problems is Gong solving and how is that benefiting you?** Real time coaching and alleviating blindspots ### 8. Excellent, Polished Product with Powerful Audio Transcription Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** The audio transcriptions and the ability to search based on that. **What do you dislike about Gong?** Not much. Its an excellent well polished product. **What problems is Gong solving and how is that benefiting you?** Call recordings with transcripts and key highlights of the call. Integrations with CRMs help map the right call link at a contact level makes it easy for future reference. ### 9. makes my life as a CSM so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** I no longer need to take notes during meetings, which allows me to give my full attention to the customer throughout our conversations. I also appreciate being able to search for the precise moment when a customer mentioned a specific detail that is important for our ongoing relationship. Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request I feel secure because it provides instant access to all the exact insights a customer has shared with me over time. **What do you dislike about Gong?** The search functionality in the account section could use some enhancements to help users more easily locate people, companies, and specific calls. **What problems is Gong solving and how is that benefiting you?** helps keeping track of all the conversations with customers and analyze aggregate data ### 10. Great for following up on calls **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver W. | Head of Customer Success, EMEA, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** I like the summaries and the analytics. **What do you dislike about Gong?** I'd like less specific AI features where I can ask sweeping questions across a number of accounts **What problems is Gong solving and how is that benefiting you?** Helps me track my calls and record demos with clients ### 11. Great for Reviewing My Calls and Improving Communication Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 23, 2026 **What do you like best about Gong?** I like the ability to listen to my own calls. It helps me understand how I handle calls, and it also helps me improve my communication skills and product knowledge. **What do you dislike about Gong?** The call recordings aren’t shown instantly, which can sometimes be a problem. **What problems is Gong solving and how is that benefiting you?** Gong has recently added an option to generate follow-up emails and provide insights from call recordings. ### 12. Effortless Meeting Recaps and Transcripts Enhance Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Karina H. | CSM, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 12, 2025 **What do you like best about Gong?** It's like a backup memory! I get to rewatch the recording of a meeting and get to focus on the meeting at hand instead of notes. I also love the transcript! Sometimes words I don't pick up in the first meeting or ideas i may have missed become clear when rewatching the video. **What do you dislike about Gong?** Hard to share the video with clients/hard to download. **What problems is Gong solving and how is that benefiting you?** It's solving having to take notes during a meeting and also relying on your memory for conversations, because your memory isn't always perfect. ### 13. Simplifies Client Interactions with Effortless Call Summarization **Rating:** 5.0/5.0 stars **Reviewed by:** Derin O. | Project Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 27, 2026 **What do you like best about Gong?** I like that Gong summarizes calls and writes emails for me. It helps me with follow-ups and saves me time, especially after a call, because I don't have to spend time crafting a follow-up email. Gong was also easy to set up. **What do you dislike about Gong?** I think that it could be more suited towards project management. To identify risks and issues. **What problems is Gong solving and how is that benefiting you?** I use Gong to watch back client interactions, reminding myself of missed details and summarizing calls. It saves me time by writing emails and helping with follow-ups. ### 14. Easy to Use and Great for Daily QA Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Ed M. | Account Executive II - Spanish Team, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2026 **What do you like best about Gong?** Easy to use and i used daily for QA performance **What do you dislike about Gong?** Not many AI analysis features. Need to improve that **What problems is Gong solving and how is that benefiting you?** Its helping to complete QA audits on daily basis ### 15. Gets stuff done quick & intuitively **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 01, 2025 **What do you like best about Gong?** I like how quick, intuitive and actually useful it is. I use gong for several purposes: education (I could watch my colleagues work when was a new-joiner), call recording + notetatking + summaries & todos, and client contact automation using flows. Last part if what I like the most - there's a really nice flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more. Then there's stats and insights which help understand how you do. Gong "Anywhere" add-on for Chrome is great - I often use it when I work in Salesforce. **What do you dislike about Gong?** Honestly haven't came across anything that I could dislike. I tried for 2 minutes but since nothing comes to mind, I won't try to come up with flaws just to actually write something. **What problems is Gong solving and how is that benefiting you?** Actually already answered: I am a gong user and I use it for several purposes: education (I could watch my colleagues work when I was a new-joiner), call recording + notetatking + summaries & todos, and client contact automation using flows. I use flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more. Like to check stats and insights from time to time to see how I do vs my co workers. Gong "Anywhere" add-on for Chrome is great - I often use it when I work in Salesforce, mostly by adding new leads to flows ### 16. Gong: Great for Insights, Unforgiving for Mistakes **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan A. | Manager of Customer Success, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 16, 2025 **What do you like best about Gong?** Gong captures what’s really going on over the course of the 30-60 minute customer adventure. And then, it packages everything up in a nice little summary overview with key notes & action items. **What do you dislike about Gong?** Gong captures what’s really going on over the course of the 30-60 minute customer adventure. And then, it packages everything up in a nice little summary overview with key notes & action items. HA! Meaning…if you were off your game or just completely flop, there it is for all to see! **What problems is Gong solving and how is that benefiting you?** Gong helps us improve the way we meet and helps drive post-call outcomes. ### 17. AI Search That Answers Anything, Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie R. | Account Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** Ask anything with AI searches calls and responds **What do you dislike about Gong?** It took me a while to get used to where to find information **What problems is Gong solving and how is that benefiting you?** Memory issues, accuracy ### 18. Gong Makes Forecasting and Deal Momentum Tracking Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 06, 2026 **What do you like best about Gong?** Gong is a great tool for forecasting and tracking deal momentum. **What do you dislike about Gong?** Nothing as such, the ui works the AI feature is really great **What problems is Gong solving and how is that benefiting you?** I use it to track deal momentum and forecasts, and to review account history when I need more context. ### 19. GONG ROCKS **Rating:** 5.0/5.0 stars **Reviewed by:** Blair H. | Strategic Account Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** Awesome system. The new AI capabilities help with daily work immensely. **What do you dislike about Gong?** Doesnt track every call but is getting better. **What problems is Gong solving and how is that benefiting you?** I work for a company that uses this daily for all our recordings ### 20. Easy to Use, Great for Revisiting Action Items After Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 10, 2026 **What do you like best about Gong?** I really love the ability to refer back to action items after a call! **What do you dislike about Gong?** Nothing comes to mind here - it's really easy to use! **What problems is Gong solving and how is that benefiting you?** I'm able to give customers my full attention because I know Gong will take notes on the key action items for me. ### 21. Effortless Call Recording and Insightful Analytics for Sales Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 23, 2025 **What do you like best about Gong?** It makes easy to record and review calls, so I don’t have to rely on memory or notes. I can quickly find what a customer said and get coaching based on real conversations. The analytics and insights help me improve my sales approach and learn from top performers **What do you dislike about Gong?** If CRM data isn’t kept up to date, some insights can be inaccurate. Sometimes it feels like just another tool managers use to find issues, and the need to announce call recording can be awkward with customers. **What problems is Gong solving and how is that benefiting you?** Gong helps me remember exactly what was discussed on calls, so I don’t miss important details or promises. It also shows me where deals get stuck and gives feedback on how I can improve my conversations. This means I can follow up better, close more deals, and learn from my mistakes faster. ### 22. Gong: AI Tracking Automates Data and Reduces Risk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 03, 2026 **What do you like best about Gong?** AI tracking automates data and drops risk. **What do you dislike about Gong?** It has a very rigid onboarding process and it is expensive **What problems is Gong solving and how is that benefiting you?** It solves the problem of revenue blindness by automatically capturing every customer interaction and using AI to turn messy conversations into clear, actionable data. ### 23. Incredibly helpful tool for Customer Success and Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Lila N. | Playwright, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 27, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** I train every customer who comes through us on a zoom call. Having the ability to reference what I promised or said is a godsend. I love the fact that Gong emails you after calls to remind you of asks and promises addressed during the call. I also think that generally, it is a wonderful tool for bridging the gap between the Sales team and the Customer Success team. For a tech startup having a tool like Gong really helps keep goals on track when it comes to customer retention and growth. I don't worry about making statements I'll forget later. I also love that I am able to reshare calls for customers who are lost and confused after training. **What do you dislike about Gong?** Sometimes it is difficult to find something you referenced in a call simply because there are things that it doesn't seem to translate well in the auto-generated transcript. I also can't seem to figure out how to just download the video file of the call (other than linking to the site), which has been frustrating for both myself as well as my customers. **Recommendations to others considering Gong:** Gong has integration into email as well as zoom that we personally utilize in multiple departments. I almost feel like I derive more benefit from it in my success role than the sales team does. (Although they benefit as well) being able to use it for training both internally and externally is a massive time saver. Being able to reinstruct clients who have lost their way quickly is magical. **What problems is Gong solving and how is that benefiting you?** It absolutely helps with customer knowledge gaps. I was able to easily share calls when we added a new CSM, which made my training her much easier. It also helps make the transition of clients easier- both from sales to success and from success team member to success team member. Being able to see complete interactions makes us all contribute to customer retention in a way that actually has a meaningful impact. ### 24. Gong is a necessity to have as a part of your Sales Tools Tech Stack **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Senior Sales Enablement Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 03, 2025 **What do you like best about Gong?** We have Conversational Intelligence and are adding Engage and Forecast soon. The implementation team has been by far the best I've ever worked with. Also, the ease of use for our sales reps will be key when using all of these functionalities to save time, be more strategic and close deals faster with the help of Gong. **What do you dislike about Gong?** We are leaving Salesloft and I wish Gong had a more robust and user-friendly reporting system like Salesloft has. Other that that, we are very pleased. **What problems is Gong solving and how is that benefiting you?** Gong helps our Sales team in so many ways. The AI is the huge piece on so many levels as we strategize for campaigns, deals, the 'why' we lost or won a deals. AI Briefs have been wonderful! I can't imagine life without Gong in our company. ### 25. A must-have in any capacity for any software sales job **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas M. | Enterprise Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 07, 2025 **What do you like best about Gong?** Gong is incredibly reliable for call recordings, ensuring every conversation is captured without fail. A major upside is the unparalleled historical view it provides – we can easily look back at the entire history of calls and emails for any contact or account within our company. I particularly appreciate the ability to filter by speaker and instantly view comprehensive transcripts, which is invaluable for reviewing conversations. The summaries for follow-up emails are a huge time-saver, and the task list within Gong Engage is very useful for managing my daily activities. While the platform offers 'flows' for outreach, its core strengths lie in its robust recording and intelligence features. **What do you dislike about Gong?** My primary dislike with Gong is the clunkiness around its forecasting features. The process or interface for forecasting can be cumbersome and less intuitive than other aspects of the platform. **What problems is Gong solving and how is that benefiting you?** follow up timeliness, deal intelligence ### 26. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 15, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** very easy to access recordings and share to others who need it. helps with sales motions **What do you dislike about Gong?** faster uploads after completion will help not slow down the sales process and get to others who couldnt make initial call quicker while still top of mind **What problems is Gong solving and how is that benefiting you?** Saves time by allowing me to go back and find information that the customer gave me without having to reach out to them ### 27. The Unsung Hero of Our Sales Tech Stack: A Gong Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** AI Smart Trackers: These new tools go beyond simple keyword recognition. They are now context-aware, meaning they can understand the intent behind a conversation. This leads to more precise tracking of specific concepts, like customer objections, competitor mentions, or pricing concerns, even if the exact words aren't used.

AI-Powered Summaries and Briefs: Users consistently highlight the time-saving benefits of AI-generated summaries. Gong now automatically creates structured recaps of calls with key points and next steps, which can be emailed or synced to your CRM. This feature allows reps to be more present in conversations and spend less time on manual note-taking.

CRM Integration Improvements: While integration has always been a core feature, new updates are focused on making the sync more robust and efficient. The goal is to eliminate manual data entry and ensure that customer information and deal health signals are automatically and accurately logged in the CRM.

Gong Engage: This is a separate but integrated part of the platform that helps reps with their outbound efforts. It provides a centralized workspace for calls, emails, and meetings, and uses AI to recommend the next best action, helping reps focus on meaningful outreach and personalize their messages.

Customer Success and Marketing Insights: The platform now provides more value for customer-facing teams beyond sales. For example, customer success managers can use Gong's analysis to quickly review conversations and share key customer feedback with product or support teams without having to sit through long recordings. **What do you dislike about Gong?** Lack of Real-Time Coaching: Gong excels at post-call analysis, but it does not provide real-time coaching or in-call guidance. Users who want live prompts or alerts during a conversation would need to use a separate tool. **What problems is Gong solving and how is that benefiting you?** Just analysing yourself, Understand yourself what have you done on the call. ### 28. Excellent Product and Continues to get Better **Rating:** 4.5/5.0 stars **Reviewed by:** Rich M. | Senior Regional Vice President & Education Practice Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 28, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** i like the generate recap and generate follow-up email **What do you dislike about Gong?** the search needs to improve. it is terrible **What problems is Gong solving and how is that benefiting you?** It helps keep track of next steps and allows for coaching ### 29. Insightful and Game-Changing Sales Tool for SDRs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2025 **What do you like best about Gong?** Using Gong has completely transformed the way I approach sales calls and follow-ups. The platform is incredibly easy to use, with a clean and intuitive interface that makes navigating through calls and insights seamless. Integration with our CRM and other tools was effortless, allowing me to quickly sync data and stay organized without any hassle. What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals. **What do you dislike about Gong?** One area where I think it could improve is the speed of call transcriptions. Sometimes, I wish the transcriptions would process faster to help me review calls and follow up more quickly. **What problems is Gong solving and how is that benefiting you?** Gong solves several key problems that we face in sales every day. First, it eliminates the guesswork by automatically recording and transcribing calls, so I never miss important details or action items. This helps me stay organized and ensures follow-ups are timely and accurate. Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently. ### 30. Great Meeting Recordings and AI Insights, but Limited Editing and Data Retention **Rating:** 3.0/5.0 stars **Reviewed by:** Dikla S. | Director of Client Advocacy & AI CISO advisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** March 19, 2026 **What do you like best about Gong?** The meeting recordings, ease of use and info sharing and the AI enrichement capabilities of both companies, sentiments from meetings etc **What do you dislike about Gong?** The fact that you cant't edit a recording (to only share a portion with a client, and the fact that if you stop working with thew tool you lose the data **What problems is Gong solving and how is that benefiting you?** Meeting recordings ### 31. User-Friendly Design, but Real-Time Integrations Take Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Saurabh C. | Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 21, 2026 **What do you like best about Gong?** Design is user friendly and ensure the elements are visible and with no confusion **What do you dislike about Gong?** Real Time integrations can be time consuming **What problems is Gong solving and how is that benefiting you?** Incorporation of AI in the space that are dealing with and including those in workflow ### 32. AI Capabilities That Are Transforming the Market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** The new AI capabilities have transformed the market **What do you dislike about Gong?** Gong links are often blocked by companies domains **What problems is Gong solving and how is that benefiting you?** Note taking and AI summarization ### 33. Gong is the future of sales archiving **Rating:** 5.0/5.0 stars **Reviewed by:** Ian d. | Customer Success Associate, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 04, 2025 **What do you like best about Gong?** Gong uses AI to summarize past sales interactions to provide key insights on how to best proceed with the sales cycle. For example, Gong can summarize client goals based on past interactions. **What do you dislike about Gong?** Honestly, I do not dislike anything about Gong. **What problems is Gong solving and how is that benefiting you?** I manage a lot of accounts. I often cannot remember everything that a client tells me. However Gong records, organizes, and summarizes my client interactions. Gong alerts me when I promised to follow up with a client. Gong also reminds me when I promised to deliver a specific result to a client. Gong also summarizes the entire history of client interactions. This allows me to best prepare myself for renewals. ### 34. Effortless Sales Pipeline Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Janay A. | Senior Account Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I love the easiness of it all with Gong. It's great that Gong has the ability to upload all calls, letting me hear things well demonstrated by other reps for training purposes. I also appreciate how Gong pulls the calls from my CRM without me having to do anything. The setup was super easy. **What do you dislike about Gong?** There is nothing as of yet **What problems is Gong solving and how is that benefiting you?** I use Gong to manage my sales pipeline, ensuring follow-ups and improving sales calls. I love the ease of use and that it uploads calls automatically from my CRM. This feature helps with training as I can hear well-demonstrated calls by others. ### 35. Effortless Call Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan R. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I love Gong's note-taking ability because it allows me to be fully present during calls without the need to take notes manually. It captures all action items and lists them for me, which is really helpful. Additionally, I find the automation of follow-ups beneficial and easy to refer back to call notes. I also appreciate how easy it was to start using Gong, even though I didn't do the setup myself. **What do you dislike about Gong?** Nothing I can think of. **What problems is Gong solving and how is that benefiting you?** I use Gong to record customer calls, which lets me be present without taking notes. It automates follow-ups and lets me refer back to call notes. ### 36. Gong Ai is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Senior Manager Customer Success, Computer & Network Security, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** August 27, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** Using the built in AI to interrogate calls my team have had is a great way to unearth trends etc in customers. **What do you dislike about Gong?** I can't pull trends across multiple calls or clients at the same time **What problems is Gong solving and how is that benefiting you?** Not having to listen to hours and hours of calls to get insights ### 37. Effortless Meeting Management with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Adjunct Lecturer, Market Research, RMIT and Republic Polytechnic, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 04, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** I find Gong's features very useful in my daily work. It's incredibly intuitive for recording calls, and the analytics it provides post-meetings is excellent. The ability to transcribe meetings regularly helps me recall key points discussed. I also find the video reviews helpful as a reminder of what was exactly discussed with clients. I appreciate the feature where Gong provides a suggestive follow-up letter for clients, which aids in my client communication. Using Gong in conjunction with Salesforce and Microsoft Teams integrates seamlessly into my workflow. Overall, all the current features of Gong are excellent and make it deserving of purchase. **What do you dislike about Gong?** Nothing **What problems is Gong solving and how is that benefiting you?** I use Gong to record client meetings, obtain video summaries with key points, and receive suggestive follow-up letters, boosting my productivity and client engagement. ### 38. Call Prep and Follow-Up's made easy by Gong AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2026 **What do you like best about Gong?** The AI features for generating follow up emails and preparing for a call. **What do you dislike about Gong?** There's not much to dislike, sometimes the interface can be a bit confusing **What problems is Gong solving and how is that benefiting you?** Saving time and effort ### 39. Tremendous Boost to Our Sales Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Satellite Division Leader, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2026 **What do you like best about Gong?** Has helped tremendously with sales forecasting **What do you dislike about Gong?** Honestly, I can’t say there’s anything I dislike, especially since it’s been working so well for me. **What problems is Gong solving and how is that benefiting you?** It’s really helped with our lead buying and budgeting based on sales forecasts, so we’re not overspending. ### 40. great notetaking tool - like the AI summarizes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 29, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** It works as advertised and records our meetings, including transcripts and notes. It can also connect to Claude, which is a nice touch for asking it questions. **What do you dislike about Gong?** not as good of a notetaking tool as other platforms ive used like granola ai **What problems is Gong solving and how is that benefiting you?** call recording and notetaking so i can be more present when on customer calls ### 41. Easy to Integrate and Plug Into Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 08, 2026 **What do you like best about Gong?** Easy to integrate and to plug into calls **What do you dislike about Gong?** It’s a bit noisy when there’s an invite to a call, and it tends to make clients quieter. **What problems is Gong solving and how is that benefiting you?** Call recording and note transcribing, basically. ### 42. Gong. The ultimate note taker tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacky H. | Client Success Representative, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2025 **What do you like best about Gong?** The best thing about gong is the user friendly nature of the software. You treat Gong as a participant in your meetings and it just sits there to take your notes. You don't need to worry about doing it yourself and can concentrate on your meeting instead of jotting down notes. The meetings are recorded and if you missed anything, you can go back and review it. The integration with AI allows you to search the conversations with each client and review /prep for you future calls. **What do you dislike about Gong?** Gong has the tendency to interrupt in the first 10-15s of a meeting to let the client know it will be recording the call. This usually happens when someone starts speaking and interrupts the conversation. It would be best to alert right when Gong appears instead of when someone starts talking. **What problems is Gong solving and how is that benefiting you?** Gong allows me to have an opened conversation without missing any information. Since everything is recorded and summarized, we can go over the notes at the end and ensure everything was captured. ### 43. why gong is a level up for your calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2025 **What do you like best about Gong?** For me personally the best feature on gong for me is the summary. I love to use it and it saved my ass so many times. For example when I have a follow up call with a customer and I forgot to take nots on the first call, I can just go into my gong look for the call that is related to this customer and quickly get a summary of the call and all the key informations in just a few seconds. **What do you dislike about Gong?** The only thing I dislike is, that it sometimes is really buggy. For example sometimes my calls that where held that day or the day before are not in my overview, there are just not there as if they never happened. If I open Gong a few days later most of them will appear. But yeah that is basically the only thing that should be improved **What problems is Gong solving and how is that benefiting you?** It helps me to summarize my calls without any extra effort + it helps me to improve my skills with sharing my recordings with others who can then give me advice ### 44. Gong Makes Work Easier with a User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany T. | Business Development Representative, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 08, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Gong?** Gong is user friendly and makes work easier **What do you dislike about Gong?** I find with Gong it can be a bit difficult to make sure you're using all the features **What problems is Gong solving and how is that benefiting you?** Gong help to analyze customer calls ### 45. Easy, Simple Call Backup That Helps Track KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** May 06, 2026 **What do you like best about Gong?** I like that it is very easy and simple to use. And helpful to have as a backup for all calls made through my device and keep up with KPIs **What do you dislike about Gong?** Sometimes it would misidentify names or words, especially when they were in a different language. **What problems is Gong solving and how is that benefiting you?** It benefitted my old team in reporting our outreach progress to upper management and keep quality control ### 46. Powerful AI Automation That Auto-Fills CRM Fields Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** AI automation has become an increasingly strong part of the product. The new AI Data Extractor agent automatically creates fields in the CRM and then auto-populates them based on captured customer interactions. **What do you dislike about Gong?** Processing delays are a real limitation, especially for real-time use. **What problems is Gong solving and how is that benefiting you?** Prep for a Gong demo or sales call by roleplaying as a prospect ### 47. AI Summaries That Just Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about Gong?** the AI summaries are great, they just work **What do you dislike about Gong?** the forecasting function is a bit unintuitive **What problems is Gong solving and how is that benefiting you?** recording and analysing customer calls ### 48. Never Lose Track of a Conversation Again **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen M. | Senior Implementation Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2025 **What do you like best about Gong?** Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks. **What do you dislike about Gong?** Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom. **What problems is Gong solving and how is that benefiting you?** •Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost. •Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections. •Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion. •Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier. ### 49. Perfect Call Analysis and Performance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Neha S. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 22, 2025 **What do you like best about Gong?** I appreciate how Gong gives exactly correct details of the call and helps in accessing my performance. I like that it offers an overview and to-the-point answers. I enjoy having my performance review, tips to improve, and call records all in one place. It's great that the initial setup of Gong was very easy, and I find it just perfect. **What do you dislike about Gong?** nothing **What problems is Gong solving and how is that benefiting you?** Gong provides exact call details and helps assess my performance. It offers an overview with to-the-point answers and consolidates call records and performance reviews with tips to improve. ### 50. Lots of Hype with Little To Show For It **Rating:** 0.0/5.0 stars **Reviewed by:** Steven S. | Head of Revenue Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2025 **What do you like best about Gong?** This is a great question. I'm not sure what I like about Gong the most. **What do you dislike about Gong?** Onboarding is done by an outsourced vendor who does not take the initiative to make sure you are successful. Tickets take weeks to get resolved. CS was supposed to schedule an onboarding call but hasn't done it yet and the AE has never followed up. Gong BARELY has any AI features. We export all of our calls to Clay and have them run AI against the calls. I wish I tried a new vendor such as attention.tech. **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of needing accurate transcripts. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?%3Butm_campaign=SK&%3Butm_content=ITA_microsoft-development-program&%3Butm_medium=Dan-programera&page=8&software=crm&spc-source=blog§ion=pricing&secure%5Bexpires_at%5D=2026-09-11+04%3A36%3A49+-0500&secure%5Bsession_id%5D=e2469d6f-3b18-4bfc-b278-b5616eefd496&secure%5Btoken%5D=90bd35577794774786a13a3d820cafec252d00f908efd09dad4e8eecd0c93cfe&format=llm_user) ## Gong Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization - Generative AI **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,702 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,518 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,161 reviews)