Gong

Gong

4.7
(1,016)
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Conversation intelligence platform for sales: automatically record, transcribe, and analyze 100% of your sales team's calls using AI.

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Gong review by User in Computer Software
User in Computer Software
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"100% would recommend Gong for all Sales Teams"

What do you like best?

Great recording history, easy to add onto and bridge Gong into existing tools. Our 50+ Person Sales Team continually uses this tool to recap calls, review, take notes, and better our messaging. From an SDR standpoint, we've been sharing our recorded gong calls with the field to collaborate on messaging and find areas where there may be opportunities to enhance talk tracks. Gong Team also has some incredible statistics shared on their blog which I often read (and would suggest any Sales Team do the same)

What do you dislike?

Sometimes the calls do not record, which is rough once you get used to how important some of these recordings are.

Recommendations to others considering the product:

I would recommend this tool to any and every Sales organization. They share some incredible statistic in their blog about call data, and it's exciting to implement an A/B Test those points in calls. As useful as this tool is, it's great to be able to go back and count how many times you said "um" or what percentage of the conversation was made of you or the prospect speaking.

What problems are you solving with the product? What benefits have you realized?

Enhanced Talk Tracks, Sales Messaging, Aligning Field and SDR Team.

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Gong review by Dalai C.
Dalai C.
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"I wouldn't work anywhere without it - just ask my boss! "

What do you like best?

I've used a number of call recording platforms. Gong is the only platform on the market that provides insight into current deals that can be used to guide the strategy of future conversations. It helps refine tactics, and personal growth through retrospectives, but my favourite part is it's focus on deal progression with todays active opportunities.

What do you dislike?

Call transcriptions are not always accurate.

What problems are you solving with the product? What benefits have you realized?

Gong has become an essential component of my sales stack, and is invaluable for reps across their experience cycle. It enables onboarding reps to hear real world examples of how the best reps position, objection counter, and close, and follow deals from Discovery through to Renewal. It lets established reps critique themselves, re-listen to important calls, and learn from peers. It serves as a mechanism for coaching (through call reviews and feedback based on gongs artificial intelligence). It provides an easy way to provide stakeholder (whether internal or external) with valuable snippets of a call, and helps non-customer facing teams (product management, sales leadership) gain unique insight into the market receptiveness of your message.

What Conversation Intelligence solution do you use?

Thanks for letting us know!
Gong review by Mark H.
Mark H.
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"Gong is an asset for the individual contributor, as well as as sales management"

What do you like best?

Gong enables you to self-critique your calls and uses artificial-intelligence to provide feedback on what you already do well and what your areas of opportunity are. Gong is also helpful for sharing customer feedback with product management and sales leadership. Sharing recordings with customers enables them to more easily convey value to colleagues who were unable to attend the live demo.

What do you dislike?

Overall, Gong is a well-built software solution. The transcription, like most voice-to-text tool, is not perfect, so sometimes you need to refer back to the audio recording. I have found Gong call-recordings and analytics to be very helpful, but the value of their recently released Gong Beat timeline capability is less clear.

Recommendations to others considering the product

Upon considering Gong, ensure that you position it as a coaching and learning resource for your sales team. When we first implemented Gong, many people on the sales team were concerned that it would lead to micro-management, rather than a coaching and learning resource.

What business problems are you solving with the product? What benefits have you realized?

Your team can create libraries of calls that illustrate best practices, so teams can learn from top performers. Snippets of the recordings can be sent to customers to help them get a refresher of the demo of share with their teams. Gong is also helpful to product-management, as it enables them to listen to customer feedback about enhancements and competitive intelligence.

Gong review by Alex D.
Alex D.
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"Gong has revolutionized my selling abilities"

What do you like best?

Between the training capabilities, mind-sharing, and ability to focus on calls, Gong is the best sales tool I've ever used. Gong has truly revolutionized the way our team sells, trains and interacts with our customers/prospects.

What do you dislike?

Because of security requirements in place, there is a bot that joins the calls and does a little, 'this call will be recorded' which can be awkward at first, but overall, not a big deal at all.

Recommendations to others considering the product:

#JustDoIt - Gong has proven time and time again to be a huge value add to our org. Between sales, success and solutions engineering, everyone has access to great insights which save time and make our conversations more efficient & effective!

What problems are you solving with the product? What benefits have you realized?

Gong has given me and my the team the ability to focus on key parts of our discovery process for individual growth. From a collaborative team perspective, rather than setting up a pre-call with my solutions team, I can just shoot them over the recording and it saves my prospect's time.

Gong review by Buck F.
Buck F.
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"Gong has been fantastic!"

What do you like best?

As a remote employee, you miss out on hearing colleagues have conversations with customers and prospects. With Gong, I can do a quick search and instantly listen to the best and most seasoned reps in the company.

What do you dislike?

It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.

Recommendations to others considering the product

The biggest thing is to make sure your team knows why and how you're going to use the recordings. It can easily seem like you're trying to micromanage their process. If that's what you're actually trying to do, then there may be bigger issues then a tool like Gong and solve.

What business problems are you solving with the product? What benefits have you realized?

-Learning for both new and old reps.

-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.

-Best practices and knowledge sharing across the company.

-mentoring/coaching

Gong review by James W.
James W.
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"Easy to Use and Accurate Statistics"

What do you like best?

the Interface is very easy to request feedback from management. You can create tags at a specific point in a call for management to review which creates an email notification for them to quickly interface with and provide feedback.

What do you dislike?

The only thing i would chage to this point, is the ability to set my own real-time notifications. I know our management team has this but i would like training to see how i can do this on my own.

Recommendations to others considering the product

If you are looking for a real-time way to self coach or elicit feedback from management, this is the tool for you. Also provides accurate tracking on conversation behavior.

What business problems are you solving with the product? What benefits have you realized?

I have been able to track how much of the conversation is being filled by the customers engagement. This allows me to adjust my talk tracks and ensure i am engaging the person on the other end with questions. this tool also becomes very helpful for on-boarding Account Managers

Gong review by Nicole J.
Nicole J.
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"Great for peer review!"

What do you like best?

When you have those busy days with back to back prospect/client meetings, it's fantastic to have Gong to review the calls and recall what you may have promised as a follow up. This has helped me many a time. Also, my team and I are enjoying it for training purposes and peer review - something we do consistently with each other to give feedback on our meetings, demos, and closing calls.

What do you dislike?

Gong is still evolving (exciting!) so I find that it doesn't track all the 'points of interests' / topics throughout the conversation YET. It narrowly pinpoints them, but I still find myself searching throughout the conversation for actionable items. I have already noticed a difference, however, in the past few months of using Gong that there have been significant improvements.

Recommendations to others considering the product:

It truly is a fantastic tool. An investment that pays dividends in the long run. Working in a tech company myself, I highly recommend this intelligent and intuitive tool.

What problems are you solving with the product? What benefits have you realized?

It helps to keep everyone on the team absolutely accountable. Accountable to themselves to track notes and action items properly, accountable to their team so we can all learn and grow from and with each other, and accountable to the organization to make sure that we're having the best possible conversations and demos that are creating long term success with and for our clients.

Gong review by Jeremy R.
Jeremy R.
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"Gong Me "

What do you like best?

I love the transcripts that Gong provides. The ability to easily go back and check what we discussed and next steps are huge in every one of my sales calls. And not having to listen to all of it, but still jumping to parts of it to listen to based on the transcript... game changing in my sales process.

What do you dislike?

Gong is great except for the mobile capabilities. I travel a lot and am on my cell phone. When I need to make a call and have it recorded in gong it doesn't happen unless I schedule it in advance through Zoom.

However the customer service has been amazing and reached out to me and says they are working on this for Q4 of this year!!

What business problems are you solving with the product? What benefits have you realized?

My VP of sales is able to listen to calls and make notes right when I said something... that has helped solve the problem of him saying... you should have said this...

Now I know when and where he meant.

Gong review by Crystal W.
Crystal W.
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"Learning from sales call has never been this easy"

What do you like best?

If Gong solely tracked recorded conversations, that would be nice but not necessarily a differentiator from other tools. What I really love about Gong is the statistics on performance. I've worked with my manager to improve my interaction (i.e. how other does the conversation switch between the prospect or me talking) and Gong has helped me measure those improvements. It's also helpful in terms of tracking my talk ratio and making sure I'm not doing all of the talking during a conversation (which can be a very easy yet bad habit to adopt).

Finally, I love how Gong labels topics so if you want to zero in on which part of a call is about competitors, product features, etc., it's really easy to do so (versus listening to the entire call, hoping to hear when someone finally mentions it.)

What do you dislike?

I wish that accessing and understanding some of the statistics was more intuitive. I had no idea some of the statistics like interaction existed until my manager showed me. One other thing that I don't like, although it's a small issue, is that sometimes conversations don't appear in Gong until hours later.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

I'm an inside sales rep, so the main problem I'm solving is learning from my own calls as well as my colleagues' calls. Everyone has their own way of selling and it's especially helpful to see how outside sales and Account Executives run their calls and demos, without me having to shadow them in person.

Gong review by Aaron M.
Aaron M.
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"Shopped a lot of vendors and chose Gong"

What do you like best?

Gong provides the best insight and intelligence in the business. The blogs and articles they provide from the intelligence they gather are invaluable. The tool is easy to use and does what it's supposed to! Our CSM is the best CSM I've had for any service.

What do you dislike?

There's not much I dislike. I wish I could do live coaching but I am not sure if it's Gong's fault that I can't. We use Salesloft and Gong transcribes the call recording that Salesloft provides. They also record our GoToMeeting demos.

Recommendations to others considering the product:

It's the highest quality product in their space. We had a bad experience with another vendor which pushed us to Gong, and we are glad because the platform has exceeded expectations.

What problems are you solving with the product? What benefits have you realized?

The insights into the calls are wonderful. We are able to search a competitor and hear every time we've discussed them, we are able to juxtapose the team and at a glance see some trends, etc. In addition to wanting to coach our salespeople and my Sales Development Reps on their calls, the goal is to build a library or training material for our future new hires.

Gong review by Amber L.
Amber L.
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"Gong is the BEST! "

What do you like best?

I love the fact that I can do advanced searches based on words used in the calls, or even certain names. This has helped me, immensely, in my overall sales process and development in my career. My job has done a nice job in making this a part of our everyday processes. I take part of my day reviewing calls of my own and the rest on partner calls or colleagues that I work with. I have also gone as far as taking notes on each and every call that I listen to and develop talk tract's around that!

What do you dislike?

Hmmm...I don't really dislike anything. Maybe that other people aren't able to hear our calls? Meaning, I have certain partners that I believe would gain from hearing my calls and they don't have access. The ONLY other thing that I have experienced have been missed calls. I had calls that didn't record and i'm not sure why because it was over the minimum call time. Other than that, nothing but very good things! .

Recommendations to others considering the product

Gong is phenomenal for self-enhancement and overall development.

What business problems are you solving with the product? What benefits have you realized?

I have been able to target specific calls, and effectively upgrade my sales pitch. I have been able to take time to send my own calls to my leads, or request feedback seamlessly. We have meetings with our leaders every week and a part of what we have to do is send calls and have them critique each one. I do not know how I would have gotten this far without a tool like Gong!

Gong review by Ben A.
Ben A.
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"Game changing tech for customer facing teams"

What do you like best?

I like that the tools seamlessly integrate with my conference call tech - Google Calendar & Zoom. After a call is recorded, an email is sent to me with all action items I promised, making follow up emails a total breeze. All of this functionality is available without even signing into their back end. When you do sign in, there's a full account history of every email and call you've made. This makes handing off accounts in a CS team a breeze. Further, you get analytics and insights on your calls regarding content, action items, words used. They'll give you tips to help increase your effectiveness such as talk less, pause for longer etc. Literally the best piece of software to add to any customer facing teams tech stack.

What do you dislike?

I don't dislike the software, I really struggle to find any quibbles. The only thing I could say is the tools is built primarily for sales teams - but they're not selling it otherwise so I can't complain.

Recommendations to others considering the product

Ensure that you take the time to utilise all of their feature set. Their company blog has hundreds of really valuable articles that have improved my skills at selling.

What business problems are you solving with the product? What benefits have you realized?

It has allowed our team to record calls without effort and make them very searchable. Other tools in the industry require that you listen to the whole call, but you can really easily search for keywords etc. The other big benefit is the coaching tools included in the product around industry best practices.

Gong review by Paul G.
Paul G.
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"Gong, a very valuable tool"

What do you like best?

I really enjoy how that the majority of my calls are housed in one area and are easily accessible. I think Gong takes it to the next level by catching key words in the recorded call; this allows its users quickly skip to certain parts of the recording.

What do you dislike?

Not often, but occasionally a call here and there won't capture in Gong and I've found that when that happens it can't be recovered. This is not a common occurrence, so it hasn't become an issue, but there may be a day when there's a call I need another listen to that's not available. This is the only reason I my score is 9/10.

Recommendations to others considering the product

Looking forward to where the product is going. Keep up the good work.

What business problems are you solving with the product? What benefits have you realized?

I'm in a CSM role and I've found that it's really effective because my team can listen to the sales calls before it's hand off. Having access to these calls allows my team to be prepared and ready to be a partner and advocate for our new client.

Gong review by Alex H.
Alex H.
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"Can't do my job without it"

What do you like best?

I love the ability to both dissect my own call but also learn best practice from our team as a whole. I use Gong to hear how others tackle challenges maybe more so than my own. It really makes me a better resource for our customers as I'm able to really hear their questions and concerns.

What do you dislike?

Gong needs to improve the usability of the mobile app. I like to listen to calls on my commute and it doesn't offer the same experience that the web app does. It's often challenging to skip to specific parts of the call, rewind, or fast forward appropriately.

What problems are you solving with the product? What benefits have you realized?

Gong helps democratize the access to best practice from our team and uplevel my own sales skills. I relisten to calls prior to every customer facing call and will augment that with what others are doing that is working well

Gong review by Michael J.P. S.
Michael J.P. S.
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"Gong has helped me be a better mentor"

What do you like best?

Gong's ability to easily identify key words on calls has exponentially helped my ability to mentor new associates. The KPI insights has also helped to identify and coach sales call practices such as patience and time given for the client to tell a story.

What do you dislike?

There are some calls that do not record correctly so on playback I sometimes have a hard time hearing a conversation because the 2 sides talk on top of one another. Not much else to dislike.

What problems are you solving with the product? What benefits have you realized?

Gong has helped me to keep myself and my clients accountable- I may have forgotten an expectation I set or the client shared and the ability to go back and quickly find a certain part of an old call helps me to remember important things. Additionally, listening to a call a second time will help me to better interpret client's expectations and needs.

Gong review by Trevor V.
Trevor V.
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"Excellent tool"

What do you like best?

Good overall tool for going over your calls. Simple and intuitive. My absolute favorite feature is how it transcribes the calls into a document, almost like a play script, with a table of contents. It is very helpful for going back and augmenting any notes you jotted down during the call. Organizes even long calls into approachable segments.

What do you dislike?

The transcribe function does get fooled rather often. Usually it is simple to utilize context clues to decipher the actual words that were spoken, but not always. Could improve that transcribing AI.

Also, the trigger words are more often than not inaccurate - trigger words where Gong says "this is the closing part of the call" or "pricing part of the call". Not a huge deal, but another area they could improve.

What business problems are you solving with the product? What benefits have you realized?

Good tool to self evaluate your sales calls and improve your verbiage, presence, and objection handling. It has been invaluable for going over my notes after a call to get additional info or augment what I had written down.

Gong review by Benjamin K.
Benjamin K.
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"Ring the Gong"

What do you like best?

From a sales enablement perspective, Gong is probably one of the most important tools I use. The ability to record, review calls, and get feedback are key in making me a better Rep.

Love the ability to share recorded calls with clients - and particularly the fact that I get a notification when those clients view the recording - it's super useful for follow-up and measuring engagement. (you'd be surprised the clients who end up going back through meetings -sometimes it's never who you'd expect from that first call)

I'll even go back to listen to the end of calls with my clients before a second meeting to make it easier to pick back up right where we left off our last conversation.

What do you dislike?

Not too much to dislike - perhaps some more in depth explanations of the analytics, and why they recommend certain best practices would be fun.

Recommendations to others considering the product:

I've used competitor's tools before and Gong easily measures up.

What problems are you solving with the product? What benefits have you realized?

We're solving a ton. We're recording calls to share with for clients and doing internal coaching. We have a very complex product and our new hires listed to piles of recordings to get up to speed, learn the product and deal with all the different objections we handle. The ability to parse out different types of demos with different types of clients and save in different folders really helps. We're even recording and saving great demos for investors to listen to!

Gong review by Lisa H.
Lisa H.
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"Excellent tool to help with coaching and training"

What do you like best?

I like the statistics and coaching, as well as the ability to search. I am able to zone in on certain words and phrases and learn from them to help improve calls going forward. I was made aware that I don't pause for very long after a customer talks, and this is something I can improve upon, and that I would not have had visibility into without this tool. I can use it to improve my own calls, but it is also great to learn from other members of the team by listening in on their calls. Rather than listen to an entire call, I have the ability to really drill in for specific topics, words, etc. to really efficiently use the tool for learning. Easy to navigate, easy to use, full of great features!

What do you dislike?

I cannot really complain about anything in the platform as I find it to be a really excellent interface with good features.

Recommendations to others considering the product

I think you will find the topics and coaching very useful. Use this tool not only for onboarding and training others, but to scrutinize your own calls and learn things about what filler words you are using, etc. so you can improve your phone conversations!

What business problems are you solving with the product? What benefits have you realized?

The organization has been able to help train new employees and to leverage existing conversations to help them learn very quickly. We are able to use the tool for coaching - for ourselves and for our teams.

Gong review by James G.
James G.
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"Future of Calling "

What do you like best?

I like that I can jump to different part of my calls to best analyze it. Additionally I can help my team improve each day. The metrics that are provided to evaluate a team on a whole let you quickly identify areas of opportunity to maximize work efficiency. Also the accessibility to have app integration, makes listening to call on the go an ease and not making you stuck to your desk.

What do you dislike?

There are always downside with any product. The state that you cannot record limits your ability to improve. I seen people are turn away from the product for not understand the technology. More availability to individual training session. There are many people that want to dive deeper into the technology and expand it even further.

Recommendations to others considering the product:

Expanding the ability to more states on recording. This can help a lot more reps at various companies.

What problems are you solving with the product? What benefits have you realized?

I am able to learn from previous calls that were either won or lost. Multiple teams members are already putting in place the feedback that they have received from mentors/management.

Gong review by Joel W.
Joel W.
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"Where have you been for the last 20 years??"

What do you like best?

Gong is unreal and there is no way that I will be able to live without it.

We can track patterns which help us improve our presentation and offerings.

I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.

I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.

Listening on the go.

We can have new reps get up to speed quickly by listening to experienced folks

If you are in sales management you need this tool.

What do you dislike?

Honestly I don't really have any issues with the product, we definitely need to refine our filters a bit more but that is on us not Gong.

Recommendations to others considering the product

Take the time to set up your key words etc. It makes a huge difference .

What business problems are you solving with the product? What benefits have you realized?

It has increased our close rate by 10%! .

Gong review by Eric Q.
Eric Q.
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View Original June 25, 2018
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"Useful Sales Coaching in a Box."

What do you like best?

The quality of transcription is high. The ability to break down a call in minutes is huge. We zero-in on areas of coaching with what was actually said, which beats opinion every time.

The automatic transcriptions are super-useful.

What do you dislike?

Would like an easier option to share videos wide beyond those that have licenses.

Sharing meetings could be made much more seamless-- it's actually over-engineered. Cut and paste links to calls would suffice.

Recommendations to others considering the product

Make sure you're using as much as possible. Insights are for those who dig in... The other cool thing is that there are many hidden benefits to having a universal system in place-- including going back to recall what CUSTOMERS said.

What business problems are you solving with the product? What benefits have you realized?

Consistency. We find that socializing sales calls dramatically improves the level of discourse.

Coaching. Actual calls > salesperson recall, every time.

Crushing it. Reps need this tool to get better.

Gong review by Matt R.
Matt R.
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"Critical Part of Sales Process"

What do you like best?

I most like the auto-recording feature, integration with many conferencing solutions, call transcription, and the ability to separate caller voice tracks." I also love the ability to search calls by call and/or Salesforce attributes, search by content, and the ability to set criteria to automatically group certain types of calls. The "Trackers" feature-and its ability to be customized-is also great for identifying many things, such as competitors, pain, objections, and more. The statistics feature is extremely useful for digging into trends on calls.

What do you dislike?

Availability of Salesforce fields for filtering calls has its limits, although it has greatly improved over the last few months. I also wish I had better visibility into knowing exactly how Gong's AI determines its "Topics" feature within our calls. The ability to compare statistics of multiple call categories simultaneously, side-by-side would also be more helpful.

What business problems are you solving with the product? What benefits have you realized?

The ability to quickly and easily identify, track, and analyze data in calls that might not or cannot be tracked in a traditional CRM. Gong also makes it easy to review calls for coaching and initiate discussions, flagging potential issues/opportunities using trackers and statistics, and it's a great tool for onboarding new reps and honing skills for veterans. The statistics feature is a core piece of our win and loss analysis.

Gong review by Brian S.
Brian S.
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"Game changer for the entire team!"

What do you like best?

It's hard to pick out one benefit that I like best. Gong has been an amazing solution for our company and has made an impact across all departments—sales, CS, product. If I had to choose one thing I like best I would say it is the built-in coaching. Our reps are able to track their talk time and interactivity level throughout their calls. This feature has changed the behavior of our reps and our consultation calls are now conversations vs. presentations.

What do you dislike?

Nothing at this point. We were one of the early adopters of Gong and there were lots of gaps in the beginning—but that's expected for any new product. Their product team is amazing and I'm blown away with the speed at which they push out new features.

What business problems are you solving with the product? What benefits have you realized?

As a sales manager the ability to know, on demand, what is happening in sales calls is the greatest value to me. A rep can request feedback on an entire call or just one segment and I'm able to listen and provide feedback in the form of timestamped comments. Our reps are improving faster and are more interested in improving their skills because of Gong.

Gong review by Daulton G.
Daulton G.
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"Gong is an excellent sales assistant/coaching tool."

What do you like best?

I enjoy being able to go back and listen to the calls that I make, as well as being able to review good or bad calls with my manager. It is an excellent coaching opportunity and a great concept.I also like the fact that if I forget a specific detail from a call, I can go back and refresh my memory as to what happened during the conversation in question.

What do you dislike?

There is nothing that I dislike about Gong. Perhaps the fact that not all calls are recorded however we cannot really work around the law dictating which states allow recording vs. those that do not.

Recommendations to others considering the product

I don't have any recommendation other than to simply use it, It is a great tool that can be leveraged in sales and anything in which you may need to re-listen to a call that you have made. In my role, I use it almost every day to listen to my own calls or to send them to my manager to listen to & request feedback from them.

What business problems are you solving with the product? What benefits have you realized?

Making self-improvement in selling my business is probably the biggest problem I see being solved by this. Those who are not the best on the phone can listen to themselves and evaluate what areas need improvement.

Gong review by Christopher E.
Christopher E.
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"Perfect sales improvement tool"

What do you like best?

I like that I can go back and listen to old calls with clients at anytime. This helps me pick up on things I may have missed the first time and allows me to circle back to clients with stalled deals. Gong has lead to more

What do you dislike?

I honestly cannot come up with a dislike of Gone. The functionality and usefulness are fantastic. Everyone in a sales role needs to utilize this tool.

Recommendations to others considering the product

Use it during every sales process

What business problems are you solving with the product? What benefits have you realized?

I have been able to improve on the thoroughness of my consultation with clients. Having the ability to go back and listen to a call and pick up on small details after the initial call is amazing. I am able to sell a wider range of products and find better solutions to client needs because of Gong.

Gong review by Isaac B.
Isaac B.
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"Excellent sales tool that allows for self improvement through call review and knowledge sharing. "

What do you like best?

I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.

The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.

The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.

What do you dislike?

Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.

Recommendations to others considering the product

Highly recommended for large or rapidly scaling sales teams/organisations

What business problems are you solving with the product? What benefits have you realized?

Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).

Gong review by Rob W.
Rob W.
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"Best tool for sales reps in high velocity role"

What do you like best?

As a long time Gong user, I'm a huge fan for one simple reason: I have so many calls each day -- I often don't have time to send recap emails of my calls/demos out until the conclusion of my day. With Gong, meeting notes, calls to actions, timelines, etc. are right at my finger tips.

What do you dislike?

There isn't anything that comes to mind about this tool or the functionality.

Recommendations to others considering the product:

Try it out -- just about everyone I know using it loves it.

What problems are you solving with the product? What benefits have you realized?

When you have a bunch of calls in one day, sometimes they all seem to blend together and the notes you may have thought were detailed, sometimes lack context. Gong makes it dead simple to find what you need quickly and easily -- huge benefit to a high velocity sales reps / teams.

Gong review by Lisa W.
Lisa W.
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"Helping me master new sales skills"

What do you like best?

I love that I can tag my use of sales skills through out my call, this keeps me on top of my practice and allows me to get feedback from my manager to see if i used my new skills in the appropriate way. It also keeps me accountable to use best practices and not go back to old habits. It has also been a great training tool to see how my teammates handle certain objections with prospects from similar industry's. I love to download calls from top performers on the gong app and listen on my commute home.

What do you dislike?

The only thing I dislike is having to have the prospects emails in your event for Gong to pick up the recording. Sometimes I like to make a separate event and put in my teammates email, and Gong won't pick up the recording. The work around is manually scheduling the call or I white out my conference line and put it in the body of the calendar event to the prospect.

Recommendations to others considering the product

This has been better then any call recording service I have used.

What business problems are you solving with the product? What benefits have you realized?

I have had better demos because I can go back and listen to my discovery calls and write down anything I missed and some better questions to bring up on the next meeting. Reinforces sales training's we have so they don't go to waste.

Gong review by Dillon B.
Dillon B.
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"Gong is a game changer for those who take advantage"

What do you like best?

I think one of the best parts of Gong is that it gives the chance to listen in on top performers and fellow associates with great records of success to see how they lead the conversation, the questions they ask, the insights they have and how they approach objections. Its an easy to get on calls on rep calls without having to move your schedule around to do so. The conversation analyzer is great as well. Seeing the ratio of talk time and when things were talked about so you don't have to listen through a long call to find what you are looking for.

What do you dislike?

I don't like that the calls disappear after a certain amount of time. It would be great to just have access to the library of calls from inception to current time. Also, I think a huge improvement would be Gong analysis tagging the highest performing/best talk ratios and throwing together a highlight reel or a "check these great calls out" section so we don't have to dig to find the best conversations to learn from.

Recommendations to others considering the product

learn the system and tools Gong offers to help hone your skills on the phone. It can help if you put the time in!

What business problems are you solving with the product? What benefits have you realized?

Gong helps really understand if the conversation is consistent in regard to proper talk time ratios, step process (intro, value prop, questions, next steps) is in effect, and you have the right cadence when talking. It helps you become more self-aware and live in reality rather than an idealized version of yourself.

Gong review by Brooke M.
Brooke M.
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"Exceeds my expectations"

What do you like best?

I love how my calls are analyzed and transcribed within minutes of completing the call. I can go back and tag my manager on certain parts of the call if I need him to review a client request. I can also make notes on the call so that if I ever need to refer back to it in the future, it's easy for me to find the key pieces of the convo rather than listening to the whole thing again or reading through the full transcription. Gong has also helped me recap my convo with the client since during the call I want to focus on engaging with the client rather than taking neat and organized notes.

What do you dislike?

I would like to be able to download only snippets from the call instead of download the full call.

Recommendations to others considering the product

If you need a better system of taking good notes during calls so that you can properly follow up with clients afterward, this is exactly what you need.

What business problems are you solving with the product? What benefits have you realized?

Better note-taking and sending follow up emails to clients with action items that were discussed during the call

Gong review by Kyle F.
Kyle F.
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"Game Changer"

What do you like best?

Extremely quick call transcription is fantastic. "Trackers" is extremely valuable to identify problems, objections, and to make sure account executive completed the call flow. The ability to snip a section of the call and share it easily is another fantastic feature.

What do you dislike?

I'm not able to use points of interest in the mobile app. Other than that feature there is nothing else to complain about.

Recommendations to others considering the product

Gong is a no brainer and well worth the price. Our team couldn't imagine a day without using Gong.

What business problems are you solving with the product? What benefits have you realized?

The ability to use Gong to coach " in the moment" is a game changer for the sales team. The sales team has improve faster with Gong than the previous system. The time savings alone is worth the money. Having the call transcription read like a screenplay is Awesome!

Gong review by Gabriel A.
Gabriel A.
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"Gives you the insight you need to succeed."

What do you like best?

Gong makes tracking sales calls so much easier. From the ability to go back and listen to detailed, analyzed recordings, to having an actual transcript of my conversation that I can search, Gong takes the tedious clerical work out of sales, allowing me to spend more time engaging with customers and seeing which sales techniques are most effective. Also, the app is awesome. I love being able to download my calls and listen to them on the commute home when I'm on the train. I can't wait to see what new features the gong team can come up with.

What do you dislike?

I couldn't find a way to see transcripts on the app. Otherwise, I think the overall experience is fantastic, speaking as a user.

Recommendations to others considering the product

I would definitely give it a shot. I wouldn't want to go without it now that we've implemented it. All the sales managers say the same thing: it's great.

What business problems are you solving with the product? What benefits have you realized?

The amount of time we save now with gong is incredible. It allows me to focus more on having a dialogue with clients, rather than multitasking by writing notes and such. In order to have the same output as before, I would practically need an assistant transcribing all my notes and listening to my calls with me. Now, it makes it so much easier to just focus on my work, making my calls, and knowing that Gong is taking care of everything for me in the background.

Gong review by Sarah H.
Sarah H.
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"Best Sales Training Tool"

What do you like best?

It's easy, it's automated and intuitive. You get a % breakdown of talking time between everyone on a call and flags for different topics throughout the conversation. I really appreciate the automated emails of the action items from a call. This is a tool I don't want to do business without in the future.

What do you dislike?

The searching capability in the tool of my recordings versus other team members. It would be easier if we used consistent naming. I haven't done much research on how to organize my files yet so this could just be my inexperience.

What business problems are you solving with the product? What benefits have you realized?

Coaching to improve my presentation skills. Removing filler words, helping my understanding of the call by listening to the recording and learning to listen more and talk less.

Gong review by Jessica S. S.
Jessica S. S.
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"BDRs' Dream Sales Enablement Tool "

What do you like best?

Requesting feedback from my supervisor on certain parts of my calls is one of the most valuable features for me. At times, I will come across a question I have never been asked by a prospect, and it's extremely helpful to request feedback at that certain point of the call to gain immediate feedback on how to tailor my response.

What do you dislike?

The translation from voice to "script" is incredibly useful for visual learners. However, the translation is imperfect and has opportunity to improve... Perhaps my southern accent has something to do with it as well.

Recommendations to others considering the product

Encourage all users of the product to record their calls to heighten its benefits! I enjoy listening to others' calls on the Gong app when I'm getting ready for work, driving, etc. to develop my skills and get different perspectives. We have Gong linked with GoToMeeting, so all calls are recorded.

What business problems are you solving with the product? What benefits have you realized?

Account Executives within my organization are able to capture their interactions with prospects, and these conversations are used as training for BDRs. Our sales team in its entirety is held accountable for what they discuss with prospects because we are able to go back and listen to recordings at 2x speed to revisit information.

Gong review by Adam H.
Adam H.
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"A must have for customer facing roles"

What do you like best?

As someone who is not in a sales role but uses Gong, I can confidently say I am a huge advocate for Gong. At first I thought it was a 'nice to have'. After using it for a few months I can say that it is a 'must have'. It's like one of those things that if you never used it your life is ok - but once you start using it you can't stop. The ability to easily record and share meetings with clients is incredible. Gong integrates so seamlessly with all of our tools that I never even have to think about it, or spend any time on it - aside from utilizing it's helpful features.

What do you dislike?

Honestly, nothing - I have never run into any issues, or had to spend any time figuring anything out.

What problems are you solving with the product? What benefits have you realized?

My main uses for Gong: Automatically recording my client meetings, reviewing meetings others internally have held with my clients and viewing transcripts of meetings. Also an amazing tool for training, reflection and onboarding new employees.

Gong review by Nick  M.
Nick M.
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"Amazing tool that I wouldn't want to be without!"

What do you like best?

I love that Gong is incredibly easy to use and allows me to focus on the content of my meetings instead of worrying about making sure I'm capturing important details in notes.

What do you dislike?

I have Gong setup to auto join my client calls, so the only thing I would say here is that there is a bit of a lag in recording meetings that pop up. It takes time to setup the call get the recording started, so for meetings that are impromptu, often times the first part of those calls are not recorded. Not a huge deal though and can be worked around by manually setting up the call to record, only problem there is that the recorder will still join which then sounds like multiple people have joined the call.

Recommendations to others considering the product

You need this! So many benefits and super easy to use.

What business problems are you solving with the product? What benefits have you realized?

So many benefits in using Gong that have led to huge time savings! More details below:

> Great training opportunities to listen to other team member's calls. I have been able to learn about other clients and other team members presentations that I otherwise would not have had access to. This also allows for my manager to listen to my calls and have great coaching opportunities.

> Easy to reference client calls to revisit details of the call and next steps. This has made it easier for me to make sure I'm delivering on agreed upon next steps.

> The organization and search-ability is great, making it super easy to find calls with a certain topic covered, calls by a certain person, or calls with a specific client.

> The ability to share recordings with other internal teams and clients to reference work that we've done is awesome! I have been able to share recordings quickly with clients that they can refer to as needed vs. me having to write up details and take screenshots to recreate things covered on calls = huge time savings.

> The ability to speed up the call when listening back has allowed me to maximize my time by listening to lengthy calls in much less time... again = HUGE time savings.

Gong review by Florin T.
Florin T.
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"Great software for onboarding, getting feedback and helping me improve as a Sales Rep"

What do you like best?

Gong has been really helpful as an Account Executive because it allows me to go back to my calls, skip to the parts that I thought I did really well on and those that I think I could improve on and allows me to see what my colleagues are doing so that we can learn from each other.

I particularly like the fact that I can request feedback from my manager at certain points in the call and we typically have a meeting every week where we discuss feedback/improvements. It's also really helpful because the reporting allows me to benchmark my calls with my colleagues and see what they are doing that is working well.

The interface is user-friendly and the software automatically joins your calls, so it's super simple to set up!

What do you dislike?

The transcript feature and the analysis of what topics were discussed in what section of the call are not always super accurate but this hasn't been an issue in getting the main value of the platform, which for me is the ability to get feedback from my manager and see what colleagues are doing.

What problems are you solving with the product? What benefits have you realized?

-Quicker onboarding of sales reps

-Call Coaching/feedback

Gong review by Rob A.
Rob A.
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"Gong is an absolute Game Changer"

What do you like best?

Gong is a true solution. Our sales leadership was able to review and coach more calls in 2 weeks than we had in the previous Quarters. Gong also allows your reps to take their own development into their own hands. Reps are learning from our top performers, on their own time, even on the go with their fully functional mobile application. I am able to get right to the most important aspects of the call within minutes, listen to calls at 1.5-2x speed (allowing me to coach more than ever), identify trends between reps, create libraries for on-boarding. All of this took minimal set-up. We were able to gain enough value during our trial period with nearly 100% adoption by all reps. The application is endless, as our CS and Impsec teams now are leveraging the platform as well. Unlimited non-recorded users allow for company wide adoption. Marketing, Product, Product Marketing, BDRs, Leadership can now listen to all sales calls and demos on demand. Also the ability to revisit calls during Sales Handoffs & in Deal Cycles vs. trying to find a static document with notes...Its incredible.

What do you dislike?

The transcription is a little off, which can be a little funny when reading back over the document. It is also limited to English Language, we do have a multi-national organization, so not all users can get the benefits gong offers. These are minimal challenges, and I had to think hard to find real areas that I dislike. The value outweighs our process before, and it is not even close.

Recommendations to others considering the product

Use the free trial and test it out for yourself. This product was sold from the trial experience alone. It makes things that were previously unimaginable, a reality.

What business problems are you solving with the product? What benefits have you realized?

Coaching, Professional Development, Alignment between BDRs & Account Executive Teams, Alignment between Marketing & Sales, Alignment between Success & Sales Teams, Manual Note Transcription, Competitive Analysis, Data Driven Coaching, On-Boarding, Sales Qualification Methodology, Active Listening vs. worrying about taking notes, sharing best practices.

Gong review by Madison F.
Madison F.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great for training and understanding account history"

What do you like best?

When I started a new job, Gong was a great resource for listening to my peers' calls. Gong recordings were more efficient than asking to shadow real-time calls. It's also easy to find the parts of calls that are most critical to listen to because of the labels/indicators on who is talking and about what. I work in Customer Success, so I like that this is a way to understand a customer's journey before being transitioned to the CS team. I would recommend new users to take advantage of the training resource because Gong is intuitive to use but there is functionality you could potentially miss by not going through . a guided process in the beggining.

What do you dislike?

I think sometimes the labels about what is being discussed could be even more helpful. For example, identifying and labeling what parts of the conversation are about discussing pricing.

Recommendations to others considering the product

Go through the training resources. Gong is intuitive to use without them, but I recognize that I am missing some of the full functionality by learning how to use it myself.

What business problems are you solving with the product? What benefits have you realized?

The main business problem I see our team solving with Gong is training an on-boarding. Gong helps new team members have access to a wealth of information on their own time, instead of relying on their peers to add them to upcoming calls. I could also see Gong being very useful for reviewing your past customer calls or when transitioning accounts.

Gong review by Tom V.
Tom V.
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"Fantastic software to improve sales performance "

What do you like best?

I have a poor memory and am not the best multitasker. When I need to recall something from a meeting, I can easily listen to past calls.

I also LOVE that the recordings can be sped up so I can find what I am looking for quickly. That feature saves me so much time.

What do you dislike?

Only listening to my own voice. Yikes! That part isn't fun to hear. I do wish I had control over which of my recordings were saved. There are some I would like to delete, but as a user I don't think I have those privileges.

Recommendations to others considering the product

As a salesperson, I love using the software. I find that my follow up meetings have been more effective because I can easily understand EVERYTHING that was talked about on the previous meeting. I do also use it to list to my tone, questioning, and prospects responses to learn how to improve my pitch. If you want to help your salespeople sell better, I think this software is a must.

What business problems are you solving with the product? What benefits have you realized?

I figured I would use it most to improve my pitch, but what found it so helpful to go back and listen to calls to help me prepare for subsequent meetings.

Gong review by Stephanie T.
Stephanie T.
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"Gong Revolutionizes Sales & CS Coaching"

What do you like best?

What don't I like best?

-Quick glance at talk time ratios to see how balanced the call was

-Ability to pinpoint specific parts of the conversation by topic

-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments

-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live

What do you dislike?

I really can't think of much.

When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.

What business problems are you solving with the product? What benefits have you realized?

Coaching made easy!

Training new hires or existing on new types of conversations.

Ability to go back and easily find information from previous calls.

Benchmarking successful reps on talk time, questions asked and results.

Gong review by Izabella A.
Izabella A.
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"Innovative Tool with Endless Benefits"

What do you like best?

Hard to choose! A few of my favorite functions include the written transcript view, segmentation by keywords, and the separation of audio channels. The transcript allows me to parse through for easier searches, which is incredibly helpful. Keywords show me what filler words I'm overusing to improve my conversations. The separate audio channels automatically show me percentages of how much I'm talking vs. the prospect. Keeping that in mind, I've been able to decrease my percentages from 75-80% to a much more concise 50%.

What do you dislike?

Overall, I love the Gong platform. One function I would find useful would be the ability to have my own individual Library with private folders to organize my calls. I could be wrong, but it seems like I'm only able to create folders in Library shared amongst the company.

Recommendations to others considering the product

This tool is so useful! I absolutely recommend if you're looking for a way to improve operationally.

What business problems are you solving with the product? What benefits have you realized?

As an employee with no previous Sales experience, this tool has been a life-saver. I would not have been able to learn as rapidly or as efficiently as I have without the ability to review & improve my calls. In addition, the tool is so user-friendly & intuitive, it's truly an impressive experience to utilize.

Gong review by Jillian S.
Jillian S.
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"Gong is invaluable"

What do you like best?

The interaction insights. I had been cutting people off in the way of agreeing while they were speaking, and Gong showed me to work on my patience. It has been invaluable in aiding to the confidence in my calls and shortening my sales cycle. Always nice to see where to stop going on tangents and let others speak!

What do you dislike?

Not really anything. The only issue I can even think of is that I don't really need the Heads Up emails in the morning letting me know what calls are set for the day. It's just extra emails to delete.

Recommendations to others considering the product

Do it.

What business problems are you solving with the product? What benefits have you realized?

Confidence and consistency within the sales team. Seeing who needs to work on what and who to ask for pointers when they're exceeding the standard in the analytics.

Gong review by Jeremy B.
Jeremy B.
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"Gong made on boarding much easier!"

What do you like best?

Being able to listen to successful reps and the verbiage they are using. Also, transcription calls make it easy to search through and find exactly what I am looking for. The statistics also helped me improve my talk track and overall call structure. Speeding up calls allowed me to listen to way more calls in a shorter period of time.

What do you dislike?

Nothing I dislike just wish you could slow down the calls due to some reps talking fast. Overall I great product and highly recommend to any sales team

Recommendations to others considering the product

Buy it!

What business problems are you solving with the product? What benefits have you realized?

Training and onboarding. Also ongoing critiques like demo reviews. another plus is being able to go back and find the next steps or action items that I need to follow up on.

Gong review by John C.
John C.
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"Huge help to jog the memory"

What do you like best?

On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record

What do you dislike?

Nothing, its great! The addition of the SFDC integration is ideal

Recommendations to others considering the product

If you need a tool to review calls and reference back, this it. Super easy, great product

What business problems are you solving with the product? What benefits have you realized?

On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record

Gong review by Anthony S.
Anthony S.
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"AWESOME!"

What do you like best?

I like being able to refer back to calls. Sometimes I forgot what the client said and to avoid looking silly by calling back to ask, I can just pull the call. Additionally, I like being able to listen to other sales calls and get fresh ideas of techniques or scripts they are using.

What do you dislike?

Honestly, nothing right now. It's very simple to use. I wouldn't say I "dislike" this, but it would be nice if calls loaded sooner. Hardly a big deal.

Recommendations to others considering the product

Easily one of the coolest softwares I have seen. A lot of sales reps dont like listening to themselves on the phone but this is a great tool to help you identify if you are talking too much, asking enough questions and qualifying. Awesome!

What business problems are you solving with the product? What benefits have you realized?

Training, being better prepared during closing calls, collaboration

Gong review by Kayshia V.
Kayshia V.
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"Best Call Review System"

What do you like best?

I love how it breaks down your call for you, it shows you how long you spend on a certain topic and lots of other helpful information. I love how I can listen to my other teammates calls so I can improve my own based off what I hear in their call.

What do you dislike?

There is not really anything I do not like. It works very well and is easy to use. I have no complaints about this product. Very satisfied by what I get out of Gong.IO

Recommendations to others considering the product

I think if you need help getting better at how you approach your calls, this is the system for you! I have gained so much from using Gong, all the data it gives you is very helpful and shows you where you can improve to get better results out of your calls.

What business problems are you solving with the product? What benefits have you realized?

I am improving on my calls and launching out more partners every week. I have found that I benefit from listening to other teammates calls, they help me improve by hearing how they approach different topics. There is nothing better than being able to train yourself without having to ask people how they run their calls, I can just listen to them on my own time.

Gong review by Marcie  D.
Marcie D.
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"Great application for a Sales Trainer in SaaS"

What do you like best?

I love being able to review the account executives calls with searchable words, reps, features described and promo drops. It makes my job so much easier!

What do you dislike?

I wish I were able to create a library of calls that only I can see. The library feature is global, which too is an amazing feature! I wish I could search for multiple words in a call to find all that match the search.

Recommendations to others considering the product:

Impact your sales team and sign up with Gong!

What problems are you solving with the product? What benefits have you realized?

We want consistency in our sales org. We want to make sure correct information is being given to the merchants. We want to make sure sales process is being followed.

As a result of our call reviews, we can solidly enforce sales process. And it is impacting our closed won deals!

Gong review by Dave B.
Dave B.
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"Gong has transformed the way we coach and develop sales professionals. "

What do you like best?

Gong has increased the volume and quality of our call review process. By providing the team with a tool that promotes more self and peer review, we've seen the volume of reviews increase by more than 10x. By helping us build a better library of best in class examples, we have also helped the team really get better by always having those examples they can listen to.

What do you dislike?

The platform is a bit messy. We have more than one group using the tool and unfortunately we can't separate the instances for a clean view from one group to the next.

Recommendations to others considering the product:

The AI feature in Gong is really valuable. We're just starting to get the data and recommendations and they're incredible.

What problems are you solving with the product? What benefits have you realized?

Close rate has increased by more than 4%. New reps are onboarding and getting up to target faster. Development has become fun and a priority which we believe will help with retention.

Gong review by Kelly D.
Kelly D.
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"Highly Recommend - great for busy front line managers"

What do you like best?

Gong has aided our organizations in more ways than I originally anticipated. My AEs use it regularly and efficiently to prep for calls, catch me up on issues or next steps for high priority deals that I could not attend, and track their quality through talk time and engagement tracking. Executives at are organization have contacted me post purchase and said "Gong has become a force multiplier for our organization - I'm so glad we've invested in this technology."

What do you dislike?

Honestly I can't think of much I dislike. I think at first I was disappointed that the transcription wasn't great but after using it for a few months I realized that's definitely not where the value lies so I'm very ok with it's lack of accuracy.

What problems are you solving with the product? What benefits have you realized?

AEs have lowered the amount of time they talk on calls compared to prospects - they're improving the quality of their conversations by listening more

Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking

Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about

Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong

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