# Gong Reviews
**Vendor:** Gong  
**Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 6,630
## About Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.



## Gong Pros & Cons
**What users like:**

- Users love Gong's **time-saving AI capabilities** , which efficiently analyze communications and provide valuable insights. (352 reviews)
- Users commend Gong for its **ease of use** , enabling streamlined workflows and effective sales tracking without friction. (289 reviews)
- Users appreciate the **call recording and AI note-taking features** of Gong, significantly enhancing productivity and collaboration. (237 reviews)
- Users praise Gong for its **intuitive AI insights** , enhancing sales enablement and streamlining pipeline management. (219 reviews)
- Users value the **accuracy** of Gong, which effectively tracks talk time and summarizes calls and action items. (214 reviews)
- Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (205 reviews)
- Automation (190 reviews)
- Recording (190 reviews)
- Features (142 reviews)
- Transcripts (142 reviews)

**What users dislike:**

- Users experience **call tracking issues** , struggling to access and locate older client calls effectively. (130 reviews)
- Users experience **recording issues** with Gong, including missed calls and difficulty locating past recordings. (88 reviews)
- Users report **AI inaccuracy** in Gong, occasionally leading to confusion and inefficiencies in coaching and analysis. (77 reviews)
- Users find the **AI limitations** in Gong affect accuracy and integration, leading to a less cohesive workflow. (74 reviews)
- Users report **accuracy issues** with Gong, particularly in audio translation and interface functionality inconsistencies. (72 reviews)
- Missing Features (70 reviews)
- Learning Curve (58 reviews)
- AI Inefficiency (48 reviews)
- Slow Loading (48 reviews)
- Inaccuracy (44 reviews)

## Gong Reviews
  ### 1. Reliable Call Transcripts That Make Follow-Ups Faster and More Consistent

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rebecca E. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about Gong?**

I use the call transcript feature after every call to generate a thorough recap email. It saves me at least 15 minutes for every call and has made my email follow-ups more consistent and efficient. 

Gong is reliable and while I used to run into issues with calls not recording, that hasn't happened in over a year. 

Navigating the product is easy and I like the way it looks.

**What do you dislike about Gong?**

Gong's AI features are overall lacking - specifically their email generation tool. While I love that I can copy the transcript, I have to paste the transcript into chat gpt to get a good follow up email. Their tools lacks detail; the emails are short and don't capture what I need them to.

**What problems is Gong solving and how is that benefiting you?**

It's mostly saving me time with email follow-ups. Additionally, I don't have to take notes during calls anymore so I can be more present with customers and ask better questions. It's made me a better CSM and allows me to focus on having more strategic, revenue-driving conversations with customers.

  ### 2. Easy-to-Use Call Insights with Great Transcripts and Team Comparisons

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Gong?**

I like that Gong stores all the information from my calls, as well as my colleagues’ calls. It’s really helpful to cross-check how I’m doing by comparing my calls with other team members’ calls. It’s also super easy to use, and the transcript recap is really good.

**What do you dislike about Gong?**

The main thing I dislike about Gong is the search bar in the top-right corner for finding calls. It has a weird laggy load time, and I sometimes struggle to find specific people because it randomly switches and I end up clicking the wrong thing.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of tracking my calls and my colleagues’ calls. Before, it was difficult to maintain a solid database of conversations and keep a clear view of how things were progressing with clients. Now that we use Gong, everything is in one place and much easier to find and review. It also helps me improve through training and by getting inspiration from how my colleagues handle their calls.

  ### 3. Transcript-Based Insights That Save Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff M. | Data Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Gong?**

The most helpful thing about Gong is that one does not need to listen/watch a recorded video, and instead can just read the transcript to get the information quickly. It makes it so that note-taking is no longer needed, if I forget what was said, I can quickly access the meeting notes to understand what was missed. The amount of time saved is priceless.

**What do you dislike about Gong?**

There are times when Gong transcribes what is being said incorrectly to the point that the recording needs to be viewed. In general it does feel like invasion of privacy to have every spoken word transcribed and recorded.. I feel like interactions are less genuine when using Gong.

**What problems is Gong solving and how is that benefiting you?**

Gong makes it so that if clarification on what the customer wants is needed, I no longer need to go back to the customer for the information. It is usually contained within the Gong recording.

  ### 4. Great Visibility Into Customer Conversations with Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Javier N. | Senior Partner Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Gong?**

What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes.

**What do you dislike about Gong?**

One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls.

For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships.

  ### 5. Actionable Call Insights Delivered to My Inbox

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brittany G. | Sr. Director of Account Management, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Gong?**

As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report.

**What do you dislike about Gong?**

There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful.

**What problems is Gong solving and how is that benefiting you?**

We use it for Sales and Customer Success, and I think different people rely on it for different reasons. Across the board, we use it for accuracy so we don’t have to rely on memory about what was said or try to repeat it later; we can go back, find it, and be sure.

Sales uses it to spot patterns in what clients are asking for. Customer Success uses it in a similar way, but also as our “brain,” so we don’t have to remember every client exchange.

  ### 6. Intuitive Call Insights and SFDC Integration That Boost Lead Gen Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohith N. | SMB Sales Development Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Gong?**

What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow.

**What do you dislike about Gong?**

One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations.

**What problems is Gong solving and how is that benefiting you?**

Gong helps solve the challenge of limited visibility into customer conversations and what messaging actually works. Since calls are handled by our experts, it gives me clear insights into customer needs, objections, and successful approaches. This helps me improve my inbound and outbound lead geneartion, refine email outreach, and qualify leads more effectively. As a result, I'm able to generate better-quality opportunities and align my outreach more closely with what drives successful meetings.

  ### 7. Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa O. | Vice President of Marketing & Communcations, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Gong?**

As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects.

**What do you dislike about Gong?**

It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features.

**What problems is Gong solving and how is that benefiting you?**

I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler.

  ### 8. AI-Driven Sales Insights That Boost Team Performance and Deal Outcomes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hannah L. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Gong?**

What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes.

**What do you dislike about Gong?**

While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of relying on subjective or incomplete feedback from sales calls by automatically capturing, transcribing, and analyzing all conversations. Before Gong, coaching and deal visibility were limited by what reps reported or managers observed directly, which caused inconsistencies. With Gong, we get objective, searchable insights into every sales interaction, enabling better coaching, faster ramp‑up for new reps, improved messaging consistency, and earlier identification of deal risks or opportunities. This has strengthened our sales performance and forecasting accuracy.

  ### 9. We regularly use Gong recordings during internal design discussions to cross-check customer inputs

**Rating:** 5.0/5.0 stars

**Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.)

**Reviewed Date:** April 12, 2026

**What do you like best about Gong?**

In my role as a Engineer working closely with truck sales and customer discussions, Gong has been very useful in bringing transparency to conversations.
We use Gong to record and review customer calls related to vehicle requirements, technical clarifications, and project discussions. It helps us revisit important points like load requirements, design constraints, and customer expectations without missing details.
One feature I find very helpful is the ability to search conversations and quickly jump to specific topics. This saves time when we need to validate requirements during design stages. It also helps align sales and engineering teams, especially when multiple stakeholders are involved.


Similarly, at L&T Technology Services while working on the Acuity Brands project, we used Gong to bring the same kind of clarity to engineering and project sales conversations. Engineers would discuss pending drawings, project timelines, and workload commitments across multiple calls, and it was very easy for things to get lost without a proper tracking system. Gong helped us monitor how many drawings were pending per engineer, what had been committed on calls, and where delays were forming essentially improving work efficiency and accountability across the team in a very natural and non-intrusive way.

**What do you dislike about Gong?**

One challenge I’ve noticed is that transcription accuracy is not always perfect, especially during technical discussions involving engineering terminology, part names, or abbreviations. So we still need to manually verify certain points.
Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.

One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language  specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time.

**What problems is Gong solving and how is that benefiting you?**

In our workflow, one of the biggest challenges earlier was misalignment between sales discussions and engineering execution. Customer requirements discussed during calls were sometimes captured only through notes or internal communication, which could lead to missing details or incorrect assumptions during the design phase.

Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.
Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.

From a practical standpoint, this has benefited me by:
	•	Reducing design rework caused by unclear or missed requirements
	•	Improving confidence while finalizing engineering inputs
	•	Helping in cross-functional alignment between sales, design, and other teams
	•	Saving time when validating requirements, as I can directly refer to specific parts of conversations
Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows.

  ### 10. AI-Powered Visibility Into Sales Calls That Elevates Coaching

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jordan K. | Sales Development Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Gong?**

What I like best about Gong is the visibility it provides into sales conversations. It makes it easy to review calls, identify key insights, and understand what’s working across the team. The AI-driven insights and call recordings are especially valuable for coaching and improving performance.

**What do you dislike about Gong?**

One downside is that the platform can feel a bit overwhelming at first due to the amount of data and features available. It can take some time to fully understand how to use everything effectively. Streamlining the user experience would make it easier to navigate.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the lack of visibility into sales conversations by capturing and analyzing calls. This helps our team identify trends, improve messaging, and coach more effectively, ultimately leading to better sales performance.

  ### 11. Powerful Call Insights That Help Teams Coach Better and Close More Deals

**Rating:** 5.0/5.0 stars

**Reviewed by:** David T. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Gong?**

From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps.

**What do you dislike about Gong?**

I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time

**What problems is Gong solving and how is that benefiting you?**

Gong helps solve the challenge of missing or incomplete notes because it automatically records and transcribes my sales meetings, so I don’t have to rely solely on what I managed to write down during the call. As a rep, it’s easy to miss small but important details while trying to guide the conversation, take notes, and respond to the prospect in real time. With Gong, I can go back and review the full recording and transcript to make sure nothing slipped through the cracks. It also helps surface objections or concerns that might have been subtle or easy to overlook during the live conversation, allowing me to better understand the customer’s perspective and address those points more effectively in follow-ups.

  ### 12. Clear visibility into customer conversations and deal dynamics

**Rating:** 4.5/5.0 stars

**Reviewed by:** Russ D. | AE, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Gong?**

Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes.

Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.

It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.

The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations.

**What do you dislike about Gong?**

The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it.

Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.

It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost.

**What problems is Gong solving and how is that benefiting you?**

Eliminates the need to rely on memory or incomplete notes from customer calls.

Creates a searchable record of customer conversations that can be referenced later for details around requirements, objections, or commitments.

Helps sales teams review real conversations to improve messaging and positioning.

Allows leadership to understand what is happening in deals without sitting on every call.

  ### 13. Centralizes Workflows with Effective Call Analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ksenia N. | Customer Onboarding Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2025

**What do you like best about Gong?**

I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform.

**What do you dislike about Gong?**

I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to centralize work on a single platform, review call recordings, improve with call ratings, and prepare for follow-up meetings effectively.

  ### 14. How a Channel & Sales Leader uses Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe C. | head of sales development, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2022

**What do you like best about Gong?**

Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful. 

Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful. 

Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. 

**What do you dislike about Gong?**

Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here.

**What problems is Gong solving and how is that benefiting you?**

- Ramping reps: it is solving the problem of the knowledge and general business acumen gap between AEs and SDRs
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.

  ### 15. Gong Streamlines Email Outreach and Saves Our Teams Time (Marketing)

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicha P. | Marketing Operation Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Gong?**

Gong makes it easy to send emails on behalf of others, which saves time and streamlines workflows for both our ELT and Sales teams.

**What do you dislike about Gong?**

Limited fields/properties. We synced Gong with Salesforce, and in Salesforce campaigns we segment leads based on “member status.” Unfortunately, that field isn’t available in Gong yet, so you end up having to create multiple lists or People views to properly target the right leads for outreach.

**What problems is Gong solving and how is that benefiting you?**

Easier outreach that actually drives meeting conversions. We run a lot of events, and we often send emails on behalf of our sales/ELT team instead of asking them to do it themselves—because when we do, it usually ends up not getting done.

That feature has been a real lifesaver for us.

  ### 16. Boosts Efficiency with Insightful Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria B. | RevOps & Enablement Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Gong?**

How user-friendly the search and filters are to find the calls that I'm looking for. I also appreciate the new AI summaries. From an efficiency standpoint, it makes it easy to find the calls worth reviewing, especially given the sheer amount of calls I could be listening to. It helps me pinpoint exactly which ones are most relevant to what I'm looking for in a fast way.

**What do you dislike about Gong?**

We had to integrate with Claude to search all transcripts. It'd be nice to have that as a searchable database directly within Gong instead of using something like Claude. It makes it more manual, takes more time, and we're lucky to have the expertise on our operations team to build that integration. Without it, we'd be really limited using Gong directly.

**What problems is Gong solving and how is that benefiting you?**

Gong gives me insight into emerging challenges our ideal buyers face and ensures alignment with our messaging. It helps us understand buyer frustrations and adjust our outreach to speak in their language effectively.

  ### 17. Revolutionized Meeting Management with Accurate AI Summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Areeb A. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Gong?**

I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy.

**What do you dislike about Gong?**

It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record meetings and get AI summaries, action items, and next steps. It's helpful for easy reference, with accurate summaries and action items linked to call segments. I like how I can search past calls for customers and get relevant, accurate results.

  ### 18. Customizable Call Briefs and Meeting Analytics That Save Time

**Rating:** 4.0/5.0 stars

**Reviewed by:** Haydi S. | Implementation Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Gong?**

What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills.

**What do you dislike about Gong?**

Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails.

**What problems is Gong solving and how is that benefiting you?**

Transcribing my calls and providing me with curated data that I need to do my work.

  ### 19. seamless experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** SHIVANANDA S. | Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** February 24, 2025

**What do you like best about Gong?**

Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers.

**What do you dislike about Gong?**

The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes.

**What problems is Gong solving and how is that benefiting you?**

This app has really supported with the call feedback and hybrid call monitoring as well.

  ### 20. Unmatched Call Management, Slight AI Glitches

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara D. | New Business Account Executive at Hootsuite, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Gong?**

I really enjoy Gong for several reasons. The call recording feature and the availability of transcripts are my favorite parts. They eliminate the need to take notes during calls, allowing me to be more active with prospects and customers. I like reviewing the pipeline tab and the heat map, which offer a visualization of deal activity, helping me stay on top of deal management. The AI tips that provide suggestions or reminders to reach out to certain deals are also valuable. Plus, the integration with Salesforce is really nice, as it allows me to make calls and send emails from Salesforce without needing to go into Gong. The initial setup of Gong was extremely easy, and the user interface is super user-friendly, making it easy to use and navigate.

**What do you dislike about Gong?**

I think the account AI is often incorrect. Lots of times, I will ask a question to your Gong account AI, like, did we discuss pricing, and I'll get the answer as no. But if I put the transcript into Chat GPT, it will tell me the full pricing discussion that we have. So I think areas to improve would be account AI.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record calls and manage my pipeline, which saves me time by eliminating note-taking and providing transcripts. The heat map and AI tips keep me on top of my deals, helping prioritize my efforts effectively.

  ### 21. Boosts Sales Visibility with AI, Needs Improved Email Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Gong?**

I like Gong's AI feature that allows us to see account information. It helps us track any changes or achievements from the accounts with the AI feature. I also like the automated email sequence feature under the 'Engage' section, which is valuable. Gong shows us how other salespeople create their sequences, and we can duplicate and tweak them to make them more relevant to what I am selling.

**What do you dislike about Gong?**

When it comes to Gong, I do not get an overview of how many emails have been viewed or opened by people. There is no separate tab for it. I have to individually go and check.

**What problems is Gong solving and how is that benefiting you?**

Gong helps us send out emails to prospects, add them to flows, and provides an overview of each opportunity. Its AI feature shows account information, while the email sequence feature lets us customize sales strategies.

  ### 22. Gong Keeps Me Present in Meetings with Smart AI Recaps and Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dustin A. | Director, Events Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Gong?**

I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent.

**What do you dislike about Gong?**

If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats.

**What problems is Gong solving and how is that benefiting you?**

We are using Gong to help us stay present and engaged during our meetings. Gong is also helping our teams work better together, because they can easily reference a Gong recap from a coworker's meeting.

  ### 23. Call Recordings Made Easy with Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Miguel H. | Customer Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Gong?**

What I like the most is that you can go back and listen to your call recordings and hear everything that happened. You can also, depending on the type of account you have, hear different calls from other colleagues to have a different perspective if you have the same customer.

**What do you dislike about Gong?**

To be honest Gong is a really good tool that I use, there is  nothing I dislike about it

**What problems is Gong solving and how is that benefiting you?**

If there is a problem with the customer and some of our coullegues, you can always go back and listen to the recording on this platform (Gong) to know exactly what happened before making a decision.

  ### 24. Shockingly Painless Rollout with a Standout UI and Integrated AI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Gong?**

We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.

The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.

The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.

**What do you dislike about Gong?**

The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.

Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.

On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.

None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.

**What problems is Gong solving and how is that benefiting you?**

The core value is consolidation. Call analytics, conversation intelligence, and outreach sequencing all live in one platform, which means we're not reconciling data across disconnected tools. Gong handles the analysis for us, so instead of manually reviewing calls, we're using scorecards and AI-driven insights to coach the team faster and more consistently. For a 25-person sales team, that speed of feedback is a real competitive advantage.

  ### 25. Turns Messy Sales Calls Into Searchable Insights for Better Forecasting and Coaching

**Rating:** 4.0/5.0 stars

**Reviewed by:** Patil A. | Information Technology Security Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** April 12, 2026

**What do you like best about Gong?**

Gong provides three main "upsides" by turning messy conversations into searchable data:
Visibility & Accuracy: You see what’s actually happening in deals instead of relying on subjective rep notes. This leads to 95% more accurate sales forecasting.
Faster Coaching: Managers can skip to "swearing" or "competitor mentions" in a 60-minute call in seconds, allowing them to coach 3x more reps in the same amount of time.
Replicating Top Talent: It identifies the specific talk patterns (like talk-to-listen ratios) used by your best sellers so you can clone their strategy across the whole team.

**What do you dislike about Gong?**

The bad:

High price tag: It’s a premium-priced tool, and the platform fees can be significant, which is hard to justify for smaller teams.

Rep pushback: If it isn’t introduced carefully, it can come across as “Big Brother” surveillance and end up hurting trust across the team.

Feature overload: The interface feels dense, and it often requires a dedicated admin to keep the AI “trackers” accurate, maintained, and genuinely useful.

**What problems is Gong solving and how is that benefiting you?**

"Gong has been a game-changer for our visibility. Before, our CRM was a 'black box' of vague notes; now, I can see exactly why deals stall or what our top reps are saying differently. It’s cut our onboarding time in half because new hires can just listen to 'gold standard' calls.
The downside is the price—it’s a major investment—and it can feel a bit 'Big Brother' if you don’t lead with a coaching mindset. But for closing the gap between your best and worst performers, the data is unbeatable."

  ### 26. Gong Makes Sales Calls Easy to Understand and Improve

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prapti W. | Account Partner, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Gong?**

What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.

In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.

**What do you dislike about Gong?**

here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of not knowing what’s really happening in sales calls. Instead of guessing why a deal was won or lost, it shows clear insights from real conversations. This helps me understand what to say, what to avoid, and how customers are reacting. The benefit is that I can improve faster, have better conversations, and close deals with more confidence without relying only on trial and error.

  ### 27. Gong: Reliable Call Analysis with Minor Speed Hiccups

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sumit P. | User, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Gong?**

I like that Gong gives me all the call report data, which helps me identify and analyze problems effectively. The AI in Gong is great for analysis, as it tells me how a call went and highlights sections where things might not have gone well. I also appreciate the recording feature because the sound quality is very good. Additionally, I find the Gong website and software to be really fast and reliable, making it easy to use.

**What do you dislike about Gong?**

The only thing that I think is, that, you know, what Gong has to work is the buffer speed, like, the loading speed of the software. Sometimes it's bit, you know, slow.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to analyze my team's call performance and get insights on any confidence issues. It highlights problem areas in calls and identifies when clients were rude. The AI provides summaries and helps resolve feedback issues efficiently.

  ### 28. Gong has completely transformed our sales process

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abhay Deep P. | Desktop Support Specialist , Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** June 03, 2025

**What do you like best about Gong?**

I’ve really started liking how accurate the AI insights have become. It actually picks up the important parts of calls and saves a lot of time with summaries. The visibility into deals and team activity is also very helpful. it just makes tracking everything much easier without extra effort.

**What do you dislike about Gong?**

The mobile app could definitely be better. it still feels a bit limited compared to desktop. Also, when you first start using it, the dashboards can be a little confusing. Once you get used to it, it’s great, but making it more user-friendly in the beginning would help a lot.

**What problems is Gong solving and how is that benefiting you?**

Gong helps us identify what’s working and what’s not in our sales process by analyzing calls and tracking rep activities. It solves the problem of scattered sales data and gives us a clear, centralized view of our pipeline. It also eliminates the need for manual tracking, which saves time and improves accuracy. As a result, we’re able to focus on high-priority deals and coach our team more effectively.

  ### 29. Actionable Insights from Real Customer Conversations, Better Coaching, Smarter Decisions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rashmi S. | Product Marketer, Enterprise (> 1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Gong?**

What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter.

**What do you dislike about Gong?**

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust.

That benefits me by:

Making feedback and coaching more objective and specific

Helping identify deal risks and opportunities earlier, based on real signals

Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth

Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls

  ### 30. Efficient Call Management with AI-Driven Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul P. | Senior Customer Success Manager - Enterprise, Enterprise (> 1000 emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about Gong?**

I find Gong incredibly useful for call recordings, summarization, and preparation. The summarization and creation of follow-up emails saves me at least 30 minutes per call, which is essential for me as a CSM. I really like the follow-up emails and the ability to prepare for meetings using AI. I appreciate having everything centralized into one tool, allowing me to see what my Sales team is doing on my account without having to listen to the full recording. It's great to be able to quickly search through my calls when I'm unsure about a topic and find the precise moment in the call where things were mentioned.

**What do you dislike about Gong?**

I think the Forecasting could be better, we tried it for a little while for renewals and it still needs improvement. We have the integration with Gainsight but that could be improved in order to record directly the call summaries in a timeline activity.

**What problems is Gong solving and how is that benefiting you?**

Gong saves me 30 minutes per call through summarization and follow-up emails, centralizes recordings, and helps in call preparation with AI.

  ### 31. Gong Makes Sales Call Insights Effortless for Coaching and Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikola B. | Junior Penetration tester, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2026

**What do you like best about Gong?**

Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback.

That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance.

**What do you dislike about Gong?**

Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them.

There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and organizes real customer interactions, which makes it easier to understand what’s actually happening in deals.

  ### 32. Efficient, User-Friendly, with Strong Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shahrizal H. | Client Relationship Manager APAC, Enterprise (> 1000 emp.)

**Reviewed Date:** September 03, 2024

**What do you like best about Gong?**

I use Gong to record meetings and create quick summaries, which makes things more efficient post-call. I really appreciate not having to take physical or manual notes, as everything is recorded. I've been using Gong for a few years across different companies, and it's great that the app can accurately pick up various accents within the Asia Pacific region. This helps me send follow-up emails and action items quickly, minimizing manual work and allowing me to focus on more value-added activities. Gong is easy to use and integrates seamlessly into my company's tech stack. It's automatically included in meeting invites via Google Meet or Zoom, and I can easily remove it if needed, which is helpful for maintaining confidentiality. The initial setup of Gong was very easy.

**What do you dislike about Gong?**

I think just probably more integrations with all our internal apps. We use Salesforce, Teams, Google Suite, Miro, Jira, Confluence, and while Gong is linked and integrated with most of these apps as well, I'd like to see a lot more integrations and make it simple.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to record meetings and create quick summaries, making post-call activities more efficient and saving time on manual note-taking. It accurately captures various accents, enabling me to focus on value-added activities.

  ### 33. Effortless Email and Call Management with Robust Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Soren S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Gong?**

I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy.

**What do you dislike about Gong?**

I would like to-dos to be displayed in an easier to see manner, like a calendar format.

**What problems is Gong solving and how is that benefiting you?**

Gong keeps all my daily email campaigns, calls, and LinkedIn connections organized. I can track interactions, schedule my day, and stay on top of tasks. Customizable flows let me handle any situation, and I efficiently manage call and email volumes.

  ### 34. Intuitive and Reliable With Room for AI Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Gong?**

I like how easy Gong is to use and how reliable it is. I really appreciate that if I need a summary of my calls or important notes, Gong can put together an AI summary for me. This makes it easier to have a summarized version of what the call was about, especially if it was long.

**What do you dislike about Gong?**

I think the AI maybe could be improved a little bit. Sometimes, when I'm reading the AI notes on the summary, it can put things in there that aren't accurate or the context will be off. Which isn't a huge problem, but sometimes it's a pain.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to keep track of my notes and important call details, ensuring I don't miss anything crucial. It also provides AI summaries, making it easier to have a concise version of long calls.

  ### 35. Game-Changer for Sales Team Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harrison B. | Business Development Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Gong?**

I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go.

**What do you dislike about Gong?**

I wish that we were able to edit flows with active contacts and leads.

**What problems is Gong solving and how is that benefiting you?**

Gong consolidates fragmented CRM data, enhancing my outreach by preventing app-switching and improving productivity. It's game-changing with its flows and auto-email, saving time on personalization. Integrating one-to-one with Salesforce ensures all data's in one place.

  ### 36. How do we live in the past without Gong?

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonatan S. | Logistics Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 10, 2021

**What do you like best about Gong?**

AI, loving all the features about the ai implementation, recognizing and transcribing is the best

**What do you dislike about Gong?**

Probably price, because there are other apps that can solve the same issues but a  lower prices

**Recommendations to others considering Gong:**

Besides all the previous comments, I would recommend Gong if you want to always strive your goals, Gong is not only an app for conversations but it allows you to leave comments, identify the matter of each call, identify the speakers and more.

**What problems is Gong solving and how is that benefiting you?**

More than an app to listen interaction, it also helps you to leave notes, and be precise in what part of the calls you want to hear, that helped us to identify possible gaps, thus we can address that specific behaviour and provide better feedbacks with all the support that Gong is giving us.

  ### 37. Gong’s AI Call Summaries and Search Make Client Insights Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke G. | Customer Success Manager, Market Research, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Gong?**

Gong is great for recording and cataloguing our call recordings, and its newer AI features are also really helpful. The summaries for each call, along with the ability to search and ask questions about clients’ needs, are incredibly valuable. its easy to use and the interface is easy to pick up.

**What do you dislike about Gong?**

very rare issue with call not recording. some transcript issues but nothing major that doesnt make sense.

**What problems is Gong solving and how is that benefiting you?**

allows ease of access to previous calls, the search function allows me to get an understand of client needs and my follow up actions very easily.

  ### 38. Effortlessly Organizes and Enhances Sales Processes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Neer P. | Senior Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Gong?**

I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky.

**What do you dislike about Gong?**

There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude.

**What problems is Gong solving and how is that benefiting you?**

Gong makes my life easier by letting me query and share customer information. It helps understand conversation contexts with time snippets, making data retrieval easy and sales processes more consistent.

  ### 39. Unmatched Sales Visibility and Insights with Gong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt P. | BDR, Enterprise (> 1000 emp.)

**Reviewed Date:** January 12, 2026

**What do you like best about Gong?**

What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls.

**What do you dislike about Gong?**

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it.

**What problems is Gong solving and how is that benefiting you?**

Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck.

  ### 40. Gong Keeps Me Focused on Sales Calls and Scales Coaching Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hjalte D. | Team Lead, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Gong?**

That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls.

**What do you dislike about Gong?**

Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part.

**What problems is Gong solving and how is that benefiting you?**

Having better sales calls.
Scaling coaching
Cutting down ramp up time.

All in all leading to more sales, a happier team - and talent development at scale.

  ### 41. Improves Clarity and Control Over Client Conversations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aayushi T. | Ongoing Monitoring Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Gong?**

In Gong, call recordings help in going back to client discussions whenever required. It becomes easy to recall what was discussed without depending on notes. Key points from conversations are already captured, so follow-ups feel more organised and nothing important gets missed

**What do you dislike about Gong?**

Finding specific details from past calls takes some effort because of the amount of data available. At times, it feels a bit heavy to navigate when looking for a particular point. Searching through older conversations also takes longer than expected, especially when trying to quickly refer something during work.

**What problems is Gong solving and how is that benefiting you?**

I rely on recorded conversations instead of manual notes during client calls. Whenever any detail needs to be checked, I go back to the exact discussion instead of depending on memory. This makes follow-ups more accurate and helps in tracking multiple conversations without missing important points.

  ### 42. Overpromised and Underdelivered, But Great Text Messaging

**Rating:** 0.5/5.0 stars

**Reviewed by:** Gerry M. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2026

**What do you like best about Gong?**

I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have.

**What do you dislike about Gong?**

The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package.

**What problems is Gong solving and how is that benefiting you?**

Gong helps with communicating with prospects. The text messaging interface is quick, easy to use, and includes rich features like emojis, generating more replies and goodwill.

  ### 43. Gong Centralizes Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jess M. S. | Program Manager, Data & FinTech, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Gong?**

I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups.  It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history.  I love Gong Templates for sending out emails to customers - saves me a ton of time.  I honestly don't know how I would do my job without Gong.

**What do you dislike about Gong?**

I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem.

**What problems is Gong solving and how is that benefiting you?**

Gong provides complete transcripts of my calls for proper follow-up and pulls together emails, phone calls, and prior meetings for call prep.  I can now know whether a customer has had recent emails with the CSM team, SDR team, or Professional Services team (and what they talked about) because it all flows through Gong.  I seem so much more informed about the customer.

  ### 44. Simple and Useful Tool for Tracking Client Conversations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Prerak C. | Assistant Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Gong?**

What I like best about Gong is the call recordings and clear insights it provides after every discussion. It helps in revisiting important points and understanding conversations better. The summaries and tracking make follow-ups easier and reduce the need for manual note-taking.

**What do you dislike about Gong?**

The platform feels a bit complex in the beginning and takes time to get used to. There is a lot of data and insights, which can feel overwhelming at times. Search and filtering are not always very smooth, so finding specific points from older calls takes effort.

**What problems is Gong solving and how is that benefiting you?**

It keeps all client conversations in one place, so nothing important gets missed. Earlier, I had to depend on notes or memory, but now I just go back to the call recording and check details. It makes follow-ups clearer and helps in handling discussions more confidently.

  ### 45. Do yourself a favor and get GONG to improve your business performance!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lior O. | Cluster manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 03, 2023

**What do you like best about Gong?**

 I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.
I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter.

**What do you dislike about Gong?**

Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English

**What problems is Gong solving and how is that benefiting you?**

all problems, they are also very quick responding. I love that we can request features and most likely get them done

  ### 46. Effortless Sales Coordination, Needs Faster Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sharon C. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Gong?**

I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention.

**What do you dislike about Gong?**

It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to.

**What problems is Gong solving and how is that benefiting you?**

I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress.

  ### 47. Made Admin Work Easier with Notes and Post-Meeting Email Write-Ups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cassandra V. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Gong?**

I love how much easier it’s made my admin work, especially with the notes and the post-meeting email write-ups.

**What do you dislike about Gong?**

New features are only announced in the notification area. It would be nice if new features also had banners on the home page, so they’re easier to notice.

**What problems is Gong solving and how is that benefiting you?**

It takes detailed notes during meetings so nothing gets missed or forgotten. It helps also make sure the notes include clear next steps, and I use the scoring to check whether I’m covering everything I need to in my calls.

  ### 48. Analytics Powerhouse with Some Integration Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace R. | Legal Research & Solutions Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Gong?**

I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work.

**What do you dislike about Gong?**

The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to improve time management by sending emails through flows, connect with emails through my business address, and analyze customer interactions to understand their pain points.

  ### 49. Effortless Call Management with Insightful Outcomes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex G. | Senior CSM, Digital Success, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Gong?**

I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy.

**What do you dislike about Gong?**

I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented.

**What problems is Gong solving and how is that benefiting you?**

I use Gong to avoid note-taking during calls. It handles recording, transcription, and note-taking, allowing me to focus fully on calls. I can later access insights to inform next steps for better customer outcomes.

  ### 50. Excellent Call Monitoring Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dana R. | Community Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Gong?**

I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable.

**What do you dislike about Gong?**

All of the features are helpful and there's nothing that needs improving.

**What problems is Gong solving and how is that benefiting you?**

The problem I am solving is I am having better conversations where before I was struggling with over-talking the person I was speaking to. The other problem I am solving is the immediate turnaround time of my call results. I do not have to wait days to get feedback. This is a huge benefit for my workday and my call quality. This enhances my customer's experience.


## Gong Discussions
  - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes
  - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes
  - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes
  - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote
  - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote

- [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+12%3A35%3A15+-0500&secure%5Bsession_id%5D=89ec8594-b348-4f0a-8724-52af7b91edd9&secure%5Btoken%5D=98862e7ce55c068d5254b2e082ebb228748f0f4331cd46c9923d3a874d74429d&format=llm_user)
## Gong Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Chili Piper](https://www.g2.com/products/chili-piper/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews)
  - [Crayon](https://www.g2.com/products/crayon-crayon/reviews)
  - [Distribute](https://www.g2.com/products/distribute-2024-10-31/reviews)
  - [Dust](https://www.g2.com/products/dust-dust/reviews)
  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews)
  - [GTM Buddy](https://www.g2.com/products/gtm-buddy-gtm-buddy/reviews)
  - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Klue](https://www.g2.com/products/klue/reviews)
  - [Laudable](https://www.g2.com/products/laudable/reviews)
  - [LeanData](https://www.g2.com/products/leandata/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday CRM](https://www.g2.com/products/monday-crm/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Orum](https://www.g2.com/products/orum/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Rattle](https://www.g2.com/products/rattle/reviews)
  - [SalesConnect](https://www.g2.com/products/salesconnect/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Seismic Learning](https://www.g2.com/products/seismic-learning/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Tonkean](https://www.g2.com/products/tonkean/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [trumpet](https://www.g2.com/products/trumpet/reviews)
  - [UserEvidence](https://www.g2.com/products/userevidence-userevidence/reviews)
  - [Vidyard](https://www.g2.com/products/vidyard/reviews)
  - [Vitally](https://www.g2.com/products/vitally/reviews)
  - [Warmly](https://www.g2.com/products/warmly-warmly/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)
  - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Gong Features
**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Revenue Sourcing and Forecasting**
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Contact Capture

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications

**Performance Analysis**
- Coaching 
- Peformance Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Generative AI**
- AI Text Summarization

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Gong Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,598 reviews)
  - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,495 reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)