Gong Reviews & Product Details

Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.

Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.

Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. Review collected by and hosted on G2.com.

Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here. Review collected by and hosted on G2.com.

What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter. Review collected by and hosted on G2.com.

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com.

Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints, like those for Acme Ltd so I can instantly tell if a deal is heating up or cooling down. Review collected by and hosted on G2.com.

While the interface is powerful, the initial setup for mapping complex CRM stages and custom deal warnings can be a bit technical to navigate. I've noticed that if multiple people speak at once in a large brainstorming session. Review collected by and hosted on G2.com.

AI, loving all the features about the ai implementation, recognizing and transcribing is the best Review collected by and hosted on G2.com.

Probably price, because there are other apps that can solve the same issues but a lower prices Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls. Review collected by and hosted on G2.com.

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. Review collected by and hosted on G2.com.

I still like the benefits and insights we can get on this platform in one click. The data we can populate per agent or market is fantastic, and the creation of libraries in 1 place is impressive.

I like the statistic analysis that can be segmented per keyword spoken and see trends month over month or quarter over quarter. Review collected by and hosted on G2.com.

Side languages are yet not the most well developed as English to seek by trackers etc. also when I was requesting to support calls in Hebrew transcript (which was happening) we couldn't use trackers as they weren't optionable to detect in other language than English Review collected by and hosted on G2.com.

I love the new AI Agents. It became my go to resource each time I need to analyze any business context, from summaries to analytics, reviews or insights. Review collected by and hosted on G2.com.

To add an AI agent to ask anything across the entire customer database or based on filters, stream etc, not limited per number of calls or conversations Review collected by and hosted on G2.com.

I use the summary features daily and helps me out a lot. Some of the issues with Gong not appearing on calls has also been resolved. Review collected by and hosted on G2.com.

Everything is great. Maybe the layout when you are searching for a specific customer call, the timeline can get a bit tricky to read. Review collected by and hosted on G2.com.

I love using Gong to analyze sales calls, prepare for upcoming meetings, and write follow-up emails. It really helps create a repeatable process for every prospect and provides valuable insights on my performance. I especially appreciate the feature that helps me prepare for meetings, as I often have back-to-back meetings and don't have time to re-read my notes. I'm impressed with the amount of data I get on each call and how quickly I can prepare for meetings. Also, everything worked seamlessly for me as soon as Gong went live, and I could easily see all the calls I ran on my calendar. Review collected by and hosted on G2.com.

My main complaints are the time it takes for calls to analyze, especially when they are over 45 minutes in length. Sometimes for last minute meetings they do not get captured by Gong and require me to manually upload the call. Review collected by and hosted on G2.com.

Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research Review collected by and hosted on G2.com.

i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable Review collected by and hosted on G2.com.