I have been using Goldmine for years, and I love how user friendly it is.

They provide excellent customer service as well. Doesn't require internet. Review collected by and hosted on G2.com.

I love everything about Goldmine! The best CRM system I have ever used.

No complaints for the functions I use the within the software. Review collected by and hosted on G2.com.

The software is stable and I have control over the data because it is housed on site. Review collected by and hosted on G2.com.

Goldmine was once the gold standard and I have used it for decades. The owners have not invested any meaningful money into upgrades for a very long time. The software today is almost identical in look and function to the software version from ten years ago. In software timelines that is a very long time. I could live with the small, insignificant upgrades, but I can't live much longer with the lack of integrations with other business software. There are only a few company supported integrations such as constant contact. While the constant contact integration works well there are many more integrations I would like to use. Goldmine competitors often have onsite as well as cloud based versions. Today business is transacted on the fly and mobile. Other than some very minor calendar integrations with my iPhone, there isn't a handy way to access my client data unless I am at my office desktop. Review collected by and hosted on G2.com.

Goldmine is easy to navigate and does what it says on the tin. It is effective for me to manage trade account details and to store all important information in one place. Review collected by and hosted on G2.com.

The programme itself is dated in both appearance and in some functionality. Review collected by and hosted on G2.com.

I like the way all of the contacts info is connected, via appts, emails, etc. Review collected by and hosted on G2.com.

Don't like the email client relies on IE, very legacy - and I don't want to use outlook!

Their renewal policy is a 2-year term and if you don't renew when they say they'll hit you with a penalty - though they think they're slick by calling it a reinstatement fee - sounds like a subscription to me! Review collected by and hosted on G2.com.

You can own the software and deploy it on your own network. It is nice to have an open type system that is completely in-house. There are advantages to web based systems but in our case that is not desirable.

We also really like the ability to use GoldMine Web on our phones and tablets. It's just enough function for that use. We are a partial MAC house also and, the Go-Global options a fairly good solution for that. Review collected by and hosted on G2.com.

The user interface is rather outdated and and as such it's a bit clunky. I think its a good basic platform but needs a but of thought and upgrade put to it as well as adding some more updated features. Also, the updates that are promised with the maintenance contracts have been a bit slow to come and far between.

The Go-Global access could use a bit of improvement especially since we pay maintenance on a third party piece of software. Support needs to be streamlined for this part of the offering.

It's not easy to custom configure it and the partner scheme has been trying sometimes. Review collected by and hosted on G2.com.

The ability to use template emails, and scheduling follow up with my clients/customers. Review collected by and hosted on G2.com.

The learning curve. After 18 years, I'm still discovering new features. Lack of GM reps in my area. Review collected by and hosted on G2.com.

Goldmine has functions that other CRM do not have. Review collected by and hosted on G2.com.

Goldmine is extremely difficult, opaque, cumbersome, and unfriend for users. We have used it sine 1997 and never have gotten it to work properly or up to the marketing promises. Using third-party support people makes it worse, as they do not know what they are talking about and charge for everything. Your program is Catskill resort food: It is the best of the box CRMs, but it is not really usable and your company does nothing to help its customers. Review collected by and hosted on G2.com.

Goldmine has a deep set of features and does most of what our company needs it to do. Review collected by and hosted on G2.com.

Poor design - Goldmine looks outdated. The user experience could also be improved - navigating through the data within the software isn't the most intuitive. Review collected by and hosted on G2.com.

Space efficient and customizable contact screen, easy creation of custom fields, dBase and SQL filters, ability to store large amounts of information for each contact, SQL database engine, easy to write and manage notes and memos for each record. Review collected by and hosted on G2.com.

It's sometimes tricky to set up email accounts for users but it works great once you get it right. Review collected by and hosted on G2.com.

It "does what it says on the tin" as far as storing and retrieving and linking essential customer data is concerned. Review collected by and hosted on G2.com.

I have never liked the alarm function and how it tries to "queue" follow-up sales calls when as so often happens these do not go according to plan.

I use what is I believe v 6.7. I have never seen in subsequent releases features which would motivate me to upgrade. Review collected by and hosted on G2.com.