G2

Mark I.

Founder

Mid-Market (51-1000 emp.)

8/23/2024

"Best-in-class webinar and virtual event platform for B2B SaaS right now"

4.5/5

What do you like best about Goldcast?

I evaluated, selected, and implemented Goldcast for Intercom's global webinar program and it exceeded my expectations. We use it for all of our webinars, virtual events, and some of our in-person activations. I focus primarily on demand generation webinars, but we run them across our entire customer journey through different internal teams and across a number of regions in different languages.

I use the platform every day and we host dozens of webinars per quarter, usually more.

The biggest but often overlooked value-add is the actual webinar and virtual event experience for attendees. It has all the table stakes features and they're delivered in a thoughtful way that drives real value. We can develop well-branded events and there is solid language localization as well.

The integration of real AI capabilities has been a game changer for us, and I'm impressed by their ability to ship quality improvements quickly.

The platform also has all the behind-the-scenes functionality we need, including event/webinar management, integrations, etc.

Their sales team was helpful during evaluation and I never feel like I'm constantly being "upsold" to. Their CSM team is stellar and ensures we get the most out of the platform and is very receptive to feedback and feature requests. Support is prompt and helpful.

Implementation was not difficult, and it's easy to get up and running internally and onboard new teammates or users. Review collected by and hosted on G2.com.

What do you dislike about Goldcast?

As of August 2024, the in-person event functionality is good, but could use some additional features and polish, specifically around check-in and badging integrations.

I'd also like to see a few more capabilities in terms of landing page customization. Review collected by and hosted on G2.com.

What problems is Goldcast solving and how is that benefiting you?

Deliver stellar webinar and virtual event experiences for our customers and prospects, as well as aiding us in leveraging the content from our marketing campaigns in various channels maximizing their value. This powers our lead generation engine, accelerates and builds pipeline, and closes new and expansion business. It's also aiding our product activation metrics. Review collected by and hosted on G2.com.