Absolutely nothing

This is the worst payment processor I have ever worked with Review collected by and hosted on G2.com.

You can NEVER get in contact with anyone at the company for support

Implementation was the worst experience I have ever had with a processor

After a very long and in-depth onboarding process, your receiving limit is incredibly low

Your account randomly gets flagged and deactivated with no contact from the support

When you try to reach out to support because your business can not receive payments to pay your expenses let alone your employees

Due to an error when they received payment from a client and then had a bank error on their side, they refused to pay out for months

Then after paying out the money after months they pulled money from my account and held it for ransom

Then after reaching out to them for 10 months, YES 10 months I finally got a vague response in which i promptly followed up every day for 3 weeks all to wait 4 more months for a response

Then I was put into collections 5 months later when I reached out to the collection agency they opened a case and I had to way 3 more months for a response even though I send an email once a week to get a status Review collected by and hosted on G2.com.

It just takes the work from Direct Debits. It just ensures that I do not miss one. Review collected by and hosted on G2.com.

Nothing, that I can think of right now. I have only been on the other side of it. My PT used it to take my payments. Review collected by and hosted on G2.com.

The service provided was exceptional and the product was dependable. Review collected by and hosted on G2.com.

No significant weaknesses. Although there was some employee churn within the org. Review collected by and hosted on G2.com.

Seemless experiance - good reporting, easy to use Review collected by and hosted on G2.com.

Expensive, customer service not great, hard to reach Review collected by and hosted on G2.com.

Being able to integrate it with Teamup our CRM system is invaluable

This saves us lots of time as everything is automated Review collected by and hosted on G2.com.

Can't really think of anything that I dislike Review collected by and hosted on G2.com.

It's easy for the customer to submit the payment using the payment link. Review collected by and hosted on G2.com.

1. Even though they say they're available 24/7 for help, it takes a long time to get answers, and the answers aren't very good, so you end up sending lots of emails back and forth.

2. GoCardless doesn't provide a report to help you easily match your account balance with your financial records, which makes things complicated.

3. The information about fees can be confusing. When you're paying, it tells you the fee is limited to $4, but this rule doesn't apply to international payments. I get that international payments can cost more, but the big statement below the payment amount can mislead people. Review collected by and hosted on G2.com.

Seems user friendly if they actually paid you or had any support services

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If you want to take the chance of having your money going through a system that has O support go for it. They took our first ACH out of a client's bank account, and it will not deposit in our account. Just get fail every time. We have changed and verified the bank account, sent them statements from our account etc. No one at GoCardless can give us even basic data about the failure. They tell us to refund the customer so i can cancel our account, and we get an error that we have no funds in the account. Have used other services with the same banking info with no issues. Review collected by and hosted on G2.com.

Easy to use. Good customer service. Integrates well with other platforms. Good reporting. Used it for years never had any problems. Cheaper than other products. Review collected by and hosted on G2.com.

Being DD it takes longer than other platforms to receive money. Review collected by and hosted on G2.com.

The software appeared to be really great and had many of the features I was looking for, but I never really got to use them. My account was approved and verified and then 12 hours later closed for no reason Review collected by and hosted on G2.com.

Have a better approval and verification process. I completely onboarded and talked with multiple people only to get an email saying my account was closed and you couldn't tell me the reason why. Review collected by and hosted on G2.com.

I use gocardless for two of my businesses seamlessly and always recommend it to friends who need a low cost yet effective solution for monthly recurring charges or to bill their clients using ach. Review collected by and hosted on G2.com.

Not much to dislike but I would love a way to have the invoices I make automatically be created on gocardless. There's probably a solution for this that I'm not aware of. Review collected by and hosted on G2.com.