--- title: GoCardless Reviews meta\_title: 'GoCardless Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 321 reviews by the users' company size, role or industry to find out how GoCardless works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 321 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### GoCardless Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [(4 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GoCardless ##### 1. Convenience Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 2. Ease of Use Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 3. Automation Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 4. Efficiency Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you like about GoCardless? What I like best about GoCardless is its seamless automation of recurring payments and direct debits. It reduces administrative effort and ensures tim ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you like about GoCardless? GoCardless facilitates bank to bank transfers, which are way cheaper and faster without extra charges The software is convenient and reliable in han ##### 5. Customer Support Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [ See 4 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) See Related User Reviews ![Dimitrios K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dimitrios K.") DK Dimitrios K. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Outstanding Support" What do you like about GoCardless? User friendly platform, amazing customer support ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you like about GoCardless? GoCardless has significantly reduced the frequency of failed payments. Most of subscriptions or recurring payments are consistently managed by this a ### 5 Cons or Disadvantages of GoCardless ##### 1. Payment Issues Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 2. Slow Payments Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 3. Billing Issues Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you dislike about GoCardless? When there are late or failed payments, the application can create an administrative burden. Additionally, handling recurring bills or transcriptions ##### 4. High Fees Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) See Related User Reviews ![Rui R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rui R.") RR Rui R. Small-Business (50 or fewer emp.) 4.0/5 "Very useful for recurring payments" What do you dislike about GoCardless? Sometimes the payouts take a bit long, especially with new customers and comissions are high. Also, we miss the option to accept card payments directl I Isabel . Small-Business (50 or fewer emp.) 4.0/5 "Good tool for getting paid, but could be faster" What do you dislike about GoCardless? I think the fee is a bit high, especially if you have small payments. Also, it takes a few days until we get the money in our bank account after the c ##### 5. Payment Delays Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ML Mikes L. Small-Business (50 or fewer emp.) 4.0/5 "Robust Rool for Automating Recurring Expenses , but Has Verification Issues" What do you dislike about GoCardless? Payments with GoCardless takes longer to clear and reflect than other payment options We face constant verification issues, that results to delayed ## Top-Rated Alternatives [ ![PayPal Payments](https://images.g2crowd.com/uploads/product/hd_favicon/6257a9c028b45bdc1f1ca9725d6e214c/paypal.png "PayPal Payments") PayPal Payments 4.4/5(2,749) ](https://www.g2.com/products/paypal/reviews) [ ![Payoneer](https://images.g2crowd.com/uploads/product/hd_favicon/306e973fd36acb8bc2ecb43b07056b08/payoneer.svg "Payoneer") Payoneer 3.2/5(374) ](https://www.g2.com/products/payoneer/reviews) [ ![Square Payments](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d438862d658becefe2b1df5de1374630/square-payments.jpg "Square Payments") Square Payments 4.5/5(176) ](https://www.g2.com/products/square-payments/reviews) [ View All Alternatives ](https://www.g2.com/products/gocardless/competitors/alternatives) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 11/23/2022 "GoCardless Guardhog Review" 5/5 What do you like best about GoCardless? The easy to use features and navigation on the site is extremely user friendly. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Can't fault the GoCardless system at all Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? GoCardless allows us an easy way to process payments for our customers on a direct debit basis with a no-fuss approach Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Treasurer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Treasurer E.") TE Treasurer E. Treasurer Small-Business (50 or fewer emp.) 10/3/2022 "Easy to set up Direct Debits - including multiple different plans" 5/5 What do you like best about GoCardless? Being able to have multiple plans, also being able to have one off payment links too. During covid being able to pause & restart Direct Debit plans was invaluable Review collected by and hosted on G2.com. What do you dislike about GoCardless? Nothing I can think of. Maybe not being able to see what plan someone has signed up to in the confirmation email received. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Cash collection - used to be a painful process when collecting cash or standing orders Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Garreth N C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garreth N C.") GC Garreth N C. Executive Director Small-Business (50 or fewer emp.) 8/26/2020 "Cost-effective payment solution" 3.5/5 What do you like best about GoCardless? Easy for clients to sign up, their fees are minimal, and there is a web portal which interfaces nicely with Xero Review collected by and hosted on G2.com. What do you dislike about GoCardless? There is no phone number to call for help. It is via a web portal, and no chat function on their website. Problems can be tedious and slow to resolve. And it takes them 4 days to pay the money into your bank account :-( Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: Shop around, the technical solution works well. If you can live with "just ok" support once setup and the 4-day delay in receiving payments, you shouldn't have too many problems. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? The problem that GoCardless solves is the perennial one of getting clients to pay on time. The benefits are that we don't have to spend time chasing clients for payment, so we have more time to do our work . Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon 2/26/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CA Christopher A. Website designer and business owner Small-Business (50 or fewer emp.) 11/23/2022 "Simple to use and flexible" 5/5 What do you like best about GoCardless? Ease of use and ability to vary the payments if the client's invoice alters. Review collected by and hosted on G2.com. What do you dislike about GoCardless? There is nothing to dislike. Except for perhaps the charges! Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? The ability to take small payments that would otherwise require time and effort to chase in. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RB Ryan B. Director Small-Business (50 or fewer emp.) 2/2/2022 "Has made a big difference" 5/5 What do you like best about GoCardless? Whilst not all of our customers have opted for automated payments, those that have provide us with a portion of highly predictable cash flow which has been amazing. The process has been easy and the experience of our customers with gocardless's systems is very good Review collected by and hosted on G2.com. What do you dislike about GoCardless? The only issue I have with the system is that, when a customer cancels their DD with GoCardless via our system, their data is essentially wiped from GoCardless so it can be difficult to identify who has cancelled! It would be good to have some traceable data or a link left over that we could use to identify who that user was. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? We've solved the issue of predictable cash flow and some customers not paying on time. This has been incredibly valuable for us and for our customers who no longer need to worry about their invoices going overdue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/4/2021 "Nutrition business that uses go cardless" 4.5/5 What do you like best about GoCardless? The fact that its simple to use for clients and the bussiness ownwer. Review collected by and hosted on G2.com. What do you dislike about GoCardless? The cost involved. Mainly now that it takes VAT on payments. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Getting new customers signed up quickly and with low amounts of stress. Review collected by and hosted on G2.com. Show More 11/23/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Trevor R B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor R B.") TB Trevor R B. Partner/CEO Small-Business (50 or fewer emp.) 7/9/2020 "Simplify Direct Debits" 5/5 What do you like best about GoCardless? I started using GC in 2016, when looking for a good value DD solution. I found the Banks did not do it well. I tried this for regular accountancy fees and have not looked back. Settig up DDs is simple with a great sign up process, which is secure. Payments are collected on time and paid out, to me within one working day. Currently there are no charges for returned payments. The fees are very reasonable, wlthough they had now been told that VAT must be added from this month, Still great value as it saves me administration time. Review collected by and hosted on G2.com. What do you dislike about GoCardless? I really cannot think of a downside to the offering Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: Best solution for collecting regular payments by DD for invoices or subscriptions. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? My clients pay me by Monthly Direct Debit and one-off invoices. Makes it easy to see if someone has not paid me and to manage Debtors. Review collected by and hosted on G2.com. Show More 1/10/2022 Current UserValidated ReviewerSource: Organic CB C B. Scout Leader Mid-Market (51-1000 emp.) 11/23/2022 "So easy to use." 5/5 What do you like best about GoCardless? It is so easy to use. It works with Online Scout Manager and does all the collecting for us. Review collected by and hosted on G2.com. What do you dislike about GoCardless? It works well........................... Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Not having to collect any subscriptions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/12/2022 "great service all around, except for refunds." 5/5 What do you like best about GoCardless? ease of signing up new partners. just a simple link and then their ready to go. just a very simple UI all around. Review collected by and hosted on G2.com. What do you dislike about GoCardless? the change to how refunds are handled by gocardless a couple years ago has really made refunds a headache whenever they come up. which isn't too often, but is still anoying. Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: Super easy to sign up and launch, and customer service and accounts reps go the extra mile to make sure you are fully comfortable. Partners love it and get no complaints or queries about it. easily the most simple payment processor company I have ever dealt with. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? we are solving the problem of more and more people moving away from credit cards and looking for alternative payment methods. this nice and cheap service is great for us and the customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 10/3/2022 "Easy to use, takes any stress out of setting up Direct Debits" 5/5 What do you like best about GoCardless? Really easy to use, for both me and my customers Review collected by and hosted on G2.com. What do you dislike about GoCardless? No negatives for me, really pleased with GoCardless Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? I use GoCardless to take payments for the candle subscription I offer and it makes the whole set up process so easy. Review collected by and hosted on G2.com. 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