--- title: GoCardless Reviews meta\_title: 'GoCardless Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 321 reviews by the users' company size, role or industry to find out how GoCardless works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 321 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### GoCardless Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [(4 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GoCardless ##### 1. Convenience Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 2. Ease of Use Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 3. Automation Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 4. Efficiency Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you like about GoCardless? What I like best about GoCardless is its seamless automation of recurring payments and direct debits. It reduces administrative effort and ensures tim ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you like about GoCardless? GoCardless facilitates bank to bank transfers, which are way cheaper and faster without extra charges The software is convenient and reliable in han ##### 5. Customer Support Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [ See 4 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) See Related User Reviews ![Dimitrios K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dimitrios K.") DK Dimitrios K. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Outstanding Support" What do you like about GoCardless? User friendly platform, amazing customer support ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you like about GoCardless? GoCardless has significantly reduced the frequency of failed payments. Most of subscriptions or recurring payments are consistently managed by this a ### 5 Cons or Disadvantages of GoCardless ##### 1. Payment Issues Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 2. Slow Payments Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 3. Billing Issues Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you dislike about GoCardless? When there are late or failed payments, the application can create an administrative burden. Additionally, handling recurring bills or transcriptions ##### 4. High Fees Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) See Related User Reviews ![Rui R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rui R.") RR Rui R. Small-Business (50 or fewer emp.) 4.0/5 "Very useful for recurring payments" What do you dislike about GoCardless? Sometimes the payouts take a bit long, especially with new customers and comissions are high. Also, we miss the option to accept card payments directl I Isabel . Small-Business (50 or fewer emp.) 4.0/5 "Good tool for getting paid, but could be faster" What do you dislike about GoCardless? I think the fee is a bit high, especially if you have small payments. Also, it takes a few days until we get the money in our bank account after the c ##### 5. Payment Delays Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ML Mikes L. Small-Business (50 or fewer emp.) 4.0/5 "Robust Rool for Automating Recurring Expenses , but Has Verification Issues" What do you dislike about GoCardless? Payments with GoCardless takes longer to clear and reflect than other payment options We face constant verification issues, that results to delayed ## Top-Rated Alternatives [ ![PayPal Payments](https://images.g2crowd.com/uploads/product/hd_favicon/6257a9c028b45bdc1f1ca9725d6e214c/paypal.png "PayPal Payments") PayPal Payments 4.4/5(2,748) ](https://www.g2.com/products/paypal/reviews) [ ![Payoneer](https://images.g2crowd.com/uploads/product/hd_favicon/306e973fd36acb8bc2ecb43b07056b08/payoneer.svg "Payoneer") Payoneer 3.2/5(374) ](https://www.g2.com/products/payoneer/reviews) [ ![Square Payments](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d438862d658becefe2b1df5de1374630/square-payments.jpg "Square Payments") Square Payments 4.5/5(176) ](https://www.g2.com/products/square-payments/reviews) [ View All Alternatives ](https://www.g2.com/products/gocardless/competitors/alternatives) MT Mark t. personal trainer Small-Business (50 or fewer emp.) 10/3/2022 "Great service & makes business run so much easier" 5/5 What do you like best about GoCardless? easy to set up clients and direct debit , easy to monitor and run Review collected by and hosted on G2.com. What do you dislike about GoCardless? nothing its all good and never had any problems Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? business to run smoothly Review collected by and hosted on G2.com. Show More 11/23/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sam T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam T.") ST Sam T. Managing Director Small-Business (50 or fewer emp.) 11/23/2022 "Simple, easy to use software that has never made direct debits easier" 5/5 What do you like best about GoCardless? The fact that is a direct debit fails, the software will automatically retry multiple times until if goes through Review collected by and hosted on G2.com. What do you dislike about GoCardless? The only downside in my opinion is there is no mobile app and the mobile browser doesn't work correctly Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? It has made it easy to decipher who has and who hasn't paid without searching through loads of transactions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 11/23/2022 "Easy to Use" 5/5 What do you like best about GoCardless? How simple it is to use and understand when collecting money Review collected by and hosted on G2.com. What do you dislike about GoCardless? Takes a while for money to come out from parents Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Using GoCardless means that as a scout group we don't take in any cash in hand. Every bit of money we collect from parents is done through GoCardless which is very secure Review collected by and hosted on G2.com. Show More Response from GoCardless Support of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-7416223/official_response/edit) Hello there, Thank you for your review of GoCardless. This is precisely our mission, we wish to take the pain away from getting paid and we're glad we were able to do this for you. The timings of the Direct Debit processes are not something we can control, unfortunately, but we are always open to implementing any feedback we receive. We hope you'll contact us if you need help in the future! Kind Regards GoCardless Support Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ivan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan R.") IR Ivan R. Owner and CEO Small-Business (50 or fewer emp.) 9/27/2022 "Stop using PayPal for invoicing. Use GoCardless." 5/5 What do you like best about GoCardless? Low fees (much lower than PayPal). Easy to automate. Review collected by and hosted on G2.com. What do you dislike about GoCardless? For some clients, setting up the 1st time can be confusing. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? I can invoice correctly using Xero and GoCardless with fewer fees and without having my money held for no reason (PayPal). Review collected by and hosted on G2.com. Show More 9/27/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite JD Janice D. Volunteer Membership DIrector Small-Business (50 or fewer emp.) 10/3/2022 "Very Useful Tool for our Club" 5/5 What do you like best about GoCardless? The system is easy for our members to use, and easy for me to administer. Review collected by and hosted on G2.com. What do you dislike about GoCardless? I don't have any problems using GoCardless Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? GC makes it easy for our members to pay their membership subscriptions monthly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") AA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 11/23/2022 "Convenient and time saving" 5/5 What do you like best about GoCardless? I've been using GoCardless for nearly 12 months. It's an easy to use reliable service and a great time saver Review collected by and hosted on G2.com. What do you dislike about GoCardless? The only downside is the length of time payouts take Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? I use it to collect monthly membership payments, rather than requiring action from members every month Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CH Caroline H. Supporter Engagement and Database Manager Enterprise (\> 1000 emp.) 4/13/2022 "Exceptional customer service" 5/5 What do you like best about GoCardless? We have always received exceptional customer service from every member of GoCardless that we have met. We have been used the instant banking feature and they take our feedback on board. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Nothing. There is genuinely nothing that I can fault GoCardless for. When they make mistakes which happens due to human error and not being in our sector they are quick to learn and correct those mistakes. They put in plans to stop those mistakes from happening again. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? They have helped us increase our monthly and one-off donations three-fold by advising us on streamlining our donation payment and thanking process. They have also saved us money and helped with integrating our systems to save time and team resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 11/23/2022 "Easy to integrate." 5/5 What do you like best about GoCardless? Easy to integrate and allows payments to be taken without updating card details every couple of years. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Takes time to collect money, though that's not their fault - just how direct debits work! Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Making it easy for me to collect money without a monthly charge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel H.") DH Daniel H. Managing Director Small-Business (50 or fewer emp.) 2/2/2022 "Easy to set up and great support" 5/5 What do you like best about GoCardless? Ease of use and the fact that it integrates with our accounts package at Xero has made the implementation of Direct Debit Mandates easy to get up and running. We were daunted by the prospect of Direct Debit until we found GoCardless. Review collected by and hosted on G2.com. What do you dislike about GoCardless? There's nothing to dislike. It does exactly what we need it to do. Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: Don't hesitate to get involved with GoCardless to setup a Direct Debit solution for your business. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Setting up multiple direct debit mandates to take licensing funds from contracted clients. Our business banking provider was unwilling to help and said it would be prohibitively expensive unless we had hundreds to set up. As repeat fees were new to our business, we needed to find another solution. Using GoCardless has enabled us to set up clients once in our accounting systems, set up repeat billing, and sit back and relax. GoCardless has benefited us by saving us time and hassle whilst delivering the certainty of collecting fees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amanda J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda J.") AJ Amanda J. Managing Director Small-Business (50 or fewer emp.) 2/2/2022 "Gocardless makes my life easier!" 5/5 What do you like best about GoCardless? Ggocardless allows me to get paid on time with less stress - they really, do do what they advertise on the front page of their website. The tool enables me to work with clients from around the globe in different currencies, taking payments on set dates without chasing people. It's easy to use and as a company has excellent communications. I love the fact that the fees are affordable and taken automatically. Gocardless also has exceptional customer support - nothing is too much trouble and the team are very responsive. Review collected by and hosted on G2.com. What do you dislike about GoCardless? I didn't find the integration / reconciliation of payments with Xero easy, but it's been a few years since I actually tried, and so probably time for me to re-visit, in all honesty. One function I would love is to be able to update clients bank details easily, but I understand why its not possible - however, clients often ask. Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: It's a great product, great customer service and affordable - if not sure ask the Help Team. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? The biggest problem Gocardless solves for me, is being able to offer my clients the ability to pay subscriptions on a monthly basis, without me having to worry about them - but also the transfer of funds to my account with ease and without big fees. So a win win in my eyes. Review collected by and hosted on G2.com. 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