--- title: GoCardless Reviews meta_title: 'GoCardless Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 321 reviews by the users' company size, role or industry to find out how GoCardless works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 321 scale: '5' date_modified: '2026-07-17' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # GoCardless Reviews **Vendor:** GoCardless **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.6/5.0 **Total Reviews:** 321 ## About GoCardless GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com ## GoCardless Pros & Cons **What users like:** - Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. (8 reviews) - Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. (8 reviews) - Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. (6 reviews) - Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. (5 reviews) - Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. (4 reviews) - Users value the **integrations** of GoCardless with various platforms, enhancing convenience and reliability in payment management. (4 reviews) - Users value the **reliability** of GoCardless, appreciating its efficient handling of recurring transactions with no late payments. (4 reviews) - Speed (4 reviews) - Users highlight the **time-saving automation** of GoCardless, simplifying their Direct Debit processes efficiently. (4 reviews) - Users value the **easy integrations** of GoCardless, enhancing payment processes across various systems and platforms. (3 reviews) **What users dislike:** - Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. (6 reviews) - Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. (5 reviews) - Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. (3 reviews) - Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. (3 reviews) - Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. (3 reviews) - Payment Processing (3 reviews) - Slow Performance (3 reviews) - UX Improvement (3 reviews) - Delays (2 reviews) - Users find GoCardless to have **high fees** , particularly for small payments, impacting cash flow and user experience. (2 reviews) ## GoCardless Reviews ### 1. Very useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ola M. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about GoCardless?** Ability to set up DD and one off payments **What do you dislike about GoCardless?** It took a while to get an issue resolved even though I emailed support **What problems is GoCardless solving and how is that benefiting you?** This is great for credit control. I can offer my clients monthly payments without having to chase more invoices than necessary ### 2. Super Time Saver For My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about GoCardless?** I no longer have to worry that clients have cancelled a standing order without my knowing. Go Cardless notify me immediately if that happens. I can also offer clients up to 12 months to pay by installments that are automatically collected. **What do you dislike about GoCardless?** I don't have any dislikes! It has been nothing but good. **What problems is GoCardless solving and how is that benefiting you?** Time-saving which in turn saves me money. ### 3. Exceptional and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos T. | Consultant/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about GoCardless?** The ease of use and pricing, it's incomparable. **What do you dislike about GoCardless?** Nothing to be honest, except maybe a way to avoid failed transactions. **What problems is GoCardless solving and how is that benefiting you?** Solving missed payments by having things intelligently retried ### 4. GoCardless is a godsend for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Helen L. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** As a small business I don't have direct debit facility with my bank. Gocardless allows my customers to set up a direct debit with me. This means I don't have to chase payments, or keep checking my bank account. Plus its a far more cost-effective way of collecting money than paypal or stripe. **What do you dislike about GoCardless?** There's nothign to dislike about gocardless **Recommendations to others considering GoCardless:** If you're thinking of using it, give it a go. Because there are no monthly fees and low transactions fees, you can try it and see how it works. I wouldn't be without it now **What problems is GoCardless solving and how is that benefiting you?** being able to setup Direct Debits ### 5. Perfect, nothing to say about the quality of service **Rating:** 5.0/5.0 stars **Reviewed by:** Gaëtan L. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** What I like best is the ease of use of the service. I also like the ease of use. It's very easy to manage clients and very easy to manage our subscriptions! It is also easy to use cash or two or three monthly payments to spread a customer payment. Nothing to say about our monthly automatic debits! Management is simple, which makes it easy to modify a customer's charge! even if the customer decides to change his subscription with us **What do you dislike about GoCardless?** There isn't much that I don't really like. We would like a plugin for woocommerce to be available (for free), they seem to me that we can find some but almost all paying! With this, we will offer more your service to our customers! I think it will be possible without too much difficulty. For now, we're looking to stripe for this client part. **Recommendations to others considering GoCardless:** Do not hesitate to use this service, the costs are low! and it's much cheaper than a French bank. And it's very easy to use. By very simple, I specify, the ease to set up a customer, a subscription and a cash payment. this saves the customer from making manipulations (once the customer has been registered in gocardless) and above all from being paid! **What problems is GoCardless solving and how is that benefiting you?** the simplicity of setting up automatic debits compared to a traditional French bank. And also suddenly, in France in standard banks this service is very expensive! We also gain in simplicity of validation by our customers, we send an url where he must enter his information! Time saving. ### 6. Simple, fast, efficient, professional, and inexpensive! THE Best solution for your B2B collection **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin L. | Dirigeant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** I use GoCardLess to make recurring debits for the maintenance contracts I have with my professional clients for my business. I also use it to make one-time payments for orders or invoices that are pending payment. This helps to avoid unpaid bills and ensures the security of transactions. The interface looks very secure and professional, our clients are reassured and trust the GoCardLess provider we use for our business transactions. **What do you dislike about GoCardless?** the processing time between client validation and the date of debit and credit on the GoCardLess account is too long, it would be wise to reduce this time, for large amounts I have canceled several times because I needed cash flow more quickly than after 10 days of waiting! It is obvious that if you bring this processing time down to a "normal" time of a maximum of 72 hours, I would significantly increase the number of my transactions and this could represent approximately between 120K€ and 150K€ per year. **Recommendations to others considering GoCardless:** I use GoCardLess to make recurring debits for the maintenance contracts I have with my professional clients for my business. I also use it to make one-time payments for orders or invoices that are pending payment. This helps avoid unpaid bills and ensures the security of transactions. The interface looks very secure and professional, our clients are reassured and trust the GoCardLess provider we use for our business exchanges. Thanks to GoCardLess, we no longer have unpaid bills on our maintenance contracts. And for advance payment requests for large orders, it is very efficient and quick to implement. **What problems is GoCardless solving and how is that benefiting you?** Thanks to GoCardLess, we no longer have unpaid invoices on our maintenance contracts. And for advance payment requests for large orders, it is very efficient and quick to implement. ### 7. GoCardLess at the service of your business and your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tine B. | Chef d'entreprise - Photographe Artisan d'Art - Portraitiste de France, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** GoCardless is easy to use, both for your customers and for your business. A colleague told me about GoCardless and we were able to set up this service for customers quite easily and quickly. Simply set up the direct debits, which will be made automatically on the specified dates. You can choose the number of automatic debits, allowing you to offer payment in installments with peace of mind. You decide the amount, frequency, and duration of the debits. The cost is low for the business. It is a service we offer as a replacement for installment payments by check, which saves us trips to our bank. We receive payments directly by transfer to our bank account and have easy tracking through the GoCardless dashboard. The service fee is minimal and allows us not to worry about payments. We collect between 1000 and 1500€ per month via GoCardless and have been doing so for over a year. Since then, we have also implemented smart reminders, which increases our chances of getting paid for our services! **What do you dislike about GoCardless?** There aren't many negative points. You just have to request the invoice monthly. Ideally, it would be sent automatically, which is not yet the case today. **Recommendations to others considering GoCardless:** You can use this service without hesitation. Once GoCardLess is set up, you won't be able to do without it! **What problems is GoCardless solving and how is that benefiting you?** We no longer have issues with checks being refused by the issuer's bank and do not risk putting our clients in a banking ban following a second presentation of the refused check. This is a great peace of mind offered to us by GoCardLess, and it allows clients to invest more than initially planned. We have therefore increased our average basket size, and our clients are satisfied with the proposed solution, which is also more environmentally friendly. ### 8. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** GoCardless allows my business to collect regular payments from clients easily and without the hassle. The website allows me to quickly create a shareable link for my clients to set up a direct debit. **What do you dislike about GoCardless?** There isn't much I dislike about GoCardless; the fees are reasonable, and payment speed is relatively quick. **What problems is GoCardless solving and how is that benefiting you?** We are saving a lot of time by not having to collect or chase payments. ### 9. Very simple to set up and fair pricing! **Rating:** 4.5/5.0 stars **Reviewed by:** Russ W. | Founder / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** The ease in getting clients set up initially, sending plan links etc. **What do you dislike about GoCardless?** The lack of control onceset up such as changing payment dates etc. **Recommendations to others considering GoCardless:** This is a good and simple to use service for collecting recurring payments **What problems is GoCardless solving and how is that benefiting you?** Collecting monthly payments from my clients has enabled me to stabilise cash flow in my business which is crucial. It has also helped me improve my customer experience. ### 10. Makes life sooooooooooooo much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about GoCardless?** Very easy to set up, charges are reasonable and I can immediately see who owes what. Makes running the business so much easier **What do you dislike about GoCardless?** I haven't found anything yet - when and if I do, I'll let you know! **What problems is GoCardless solving and how is that benefiting you?** Money in on a more reliable basis - less chasing the clients ### 11. Streamlined my sales ledger and credit control process **Rating:** 5.0/5.0 stars **Reviewed by:** Sian V. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** The integration with Xero is excellent. When I raise my invoices for clients set up with Go Cardless; my receipts come in automatically as per the due date on the invoice, this is such a cost-effective way of collecting payments. **What do you dislike about GoCardless?** There is nothing I dislike about the product. **What problems is GoCardless solving and how is that benefiting you?** Credit ocntrol issues ### 12. GoCardless saves so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Fallen Angels C. | Heac Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** GoCardless saves us so much time in collecting our training fees. We used to take our fees in cash, and it was such a headache to keep track of. Changing to GoCardless has revolutionised our admin. It is quick and easy for our customers to set up. And it is easy for us to see the amount of money coming in each month. **What do you dislike about GoCardless?** At the moment, there is nothing we dislike about GoCardless! **What problems is GoCardless solving and how is that benefiting you?** Since we have moved to GoCardless we are actually getting more money in, as customers can't forget to pay. ### 13. Postings to Account Package Automated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** We currently use G2 - Go Cardless to collect our annual membership subscriptions - this means lots of payments come in in one lump sum not only this but this also means the postings to our accounts package happen automatically. **What do you dislike about GoCardless?** It is unfortunate that not all our customers have chosen to pay their annual subs via direct debit with G2 - Go Cardless. **Recommendations to others considering GoCardless:** Using G2 will streamline processes and make receiving payments and processing transactions easier **What problems is GoCardless solving and how is that benefiting you?** By using G2 as a payment option and our customers that pay the annual subscription by G2 Direct Debit the payments arrive in one lump sum 5 days before the invoice due date, therefore with these customers there is no need for Credit Control to chase these customers for payment. ### 14. Very cool and safe tool for the payment by iban **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about GoCardless?** API, dashboard and facility to cancel or order a new payment from a client account **What do you dislike about GoCardless?** the support is a little bit long...Would be great if it is faster **What problems is GoCardless solving and how is that benefiting you?** Automation about payment ==> saving time and earning money ### 15. Invaluable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** GoCardless has revolutionised our non-for-profit membership system. The documentation and support is spot-on. **What do you dislike about GoCardless?** Can't fault anything to do with GoCardless **Recommendations to others considering GoCardless:** Make good use of the sandbox **What problems is GoCardless solving and how is that benefiting you?** Easy management of membership payments, spread out over a number of months. ### 16. My favorite solution for managing subscriptions (economical and practical) **Rating:** 5.0/5.0 stars **Reviewed by:** Ludovic C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GoCardless?** The transaction fees are very reasonable, adding clients is very simple. **What do you dislike about GoCardless?** I was a bit lost at first in the workflow adapted to my business model; I had gotten used to creating a plan per client, only to later understand that it was better to create a plan and then add clients to it. The WooCommerce GoCardless plugin could use a bit more attention as well: although international payments are possible with GoCardless, the plugin is limited to SEPA payments. **What problems is GoCardless solving and how is that benefiting you?** Before: I used to collect checks from my clients and go to cash them at the bank every month. Today: I create a direct debit plan and don't think about it anymore, even the payment resubmissions in case of failure (insufficient funds) are automatic! ### 17. Good service & good value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart C. | Payroll & Workplace Pensions, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** Ease of use and easy to review the payouts. Good value for money. **What do you dislike about GoCardless?** The Plans management can be a bit fiddly. **Recommendations to others considering GoCardless:** If you are setting up plans remember to use the gross figure (including VAT) if appropriate. **What problems is GoCardless solving and how is that benefiting you?** I am getting more reliable payments; previously I had to chase clients for payment. ### 18. Super service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** Easy to use, flexibility, ergonomic website, usefull features **What do you dislike about GoCardless?** Delay between debit and credit on bank account. Everything else is A-OK **What problems is GoCardless solving and how is that benefiting you?** My official bank does not allow small business to debit customers before 3 years of existence. ### 19. Fantastic finance solution for SMEs **Rating:** 5.0/5.0 stars **Reviewed by:** Diane C. | Finance & Administration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about GoCardless?** I enjoy the visual interface for GoCardless, it is easy to use and navigate around and allows end-users to seamlessly collect and correct payments online. I also enjoy that GoCardless holds all historic payments from clients and all total historic payments for monthly Direct Debits. The panel is generally very easy to get used to after you've used it a few times. The management of direct debits helps me take payments very smoothly, it's as easy as spending about 20-30 seconds per client when I take payments. I can't see myself moving to a different provider in the future. **What do you dislike about GoCardless?** There isn't anything that I particularly dislike, there's only a few parts about taking payments. The only part of the GoCardless payment which I slightly dislike is the auto-complete for the description and reference boxes, it would be much easier if it comes up with the most recent used phrase at the top. **Recommendations to others considering GoCardless:** If you're looking to use GoCardless for your organisation, I would highly recommend it. They take a small fee for their services each month, GoCardless save me a lot of hours worth of work by taking payment automatically for me. **What problems is GoCardless solving and how is that benefiting you?** The Direct Debit functionality of GoCardless allows me to plan ahead each month when to take payments. By using this service, it also takes away the workload of clients missing payments as the Direct Debit takes the paying job away from the client- in essence, it makes it easier for both the client and myself. ### 20. Brilliant, changed my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** The emails that come through each day telling me my customers have paid and then it lets me know if they have cancelled their dd etc so I can chase. **What do you dislike about GoCardless?** Nothing currently snd been using for 7 years! **Recommendations to others considering GoCardless:** Get it now to transform your business with low fees **What problems is GoCardless solving and how is that benefiting you?** When using cards for monthly payments it takes time to change when new cards are needed but the go cardless dd is brilliant for keeping people paying with little effort ### 21. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about GoCardless?** Saves me money, low fees and is easy to use. **What do you dislike about GoCardless?** Support could be a touch faster, I'd love more integrations and more native invoicing ability inside it. **Recommendations to others considering GoCardless:** I'd definitely dive in and use GoCardless. They'll help you get set up and make it all happen for you. Plus you'll get to save a bunch of credit card processing fees as well. **What problems is GoCardless solving and how is that benefiting you?** Comes in much cheaper. ### 22. Fab company! **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** They do exactly what they say...provide a fab payment collection facility. Once set up, you can forget about it 😀 **What do you dislike about GoCardless?** Nothing to dislike about it! It's all good 😊 **Recommendations to others considering GoCardless:** Go for it...it's so easy to use! **What problems is GoCardless solving and how is that benefiting you?** Automated collection of monies owed from clients. ### 23. GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2021 **What do you like best about GoCardless?** The best to collect customers money . Nothing to manage Gocardless does it for you. **What do you dislike about GoCardless?** nothing dislike it's great for my enterprise **What problems is GoCardless solving and how is that benefiting you?** customer payment ### 24. A powerful and simple way to improve cashflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | CEO & Co-Founder **Reviewed Date:** August 25, 2021 **What do you like best about GoCardless?** GoCardless enables us to start collecting Direct Debit payments without the hassle and delays of approaching our bank. **What do you dislike about GoCardless?** There are no real downsides for me to mention. **What problems is GoCardless solving and how is that benefiting you?** We needed to auto collect payments for subscriptions and one-off payments. We now can wich has increased our cash flow and reduced the amount of time we wait for customers to pay. ### 25. Fantastic tool for accepting payments **Rating:** 5.0/5.0 stars **Reviewed by:** david s. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** The simplicity of setting up direct debits **What do you dislike about GoCardless?** It ads cost to the business, nothing else **Recommendations to others considering GoCardless:** It is so easy to use and set up, reasonably.priced and makes you look extremely professional **What problems is GoCardless solving and how is that benefiting you?** Setting up recurring payments and looking professional ### 26. Amazing service, friendly support.... **Rating:** 5.0/5.0 stars **Reviewed by:** Lee D. | Membership Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about GoCardless?** I really appreciate the personal support from on boarding to success management. The support is always with you from the start. The online support is of high quality and easy to find. **What do you dislike about GoCardless?** I cannot think of anything. Every step has been positive and helpful **What problems is GoCardless solving and how is that benefiting you?** To reduce the administration of managing Direct Debits, plus remove the development costs of moving to new markets (eg SEPA) ### 27. 5 star services **Rating:** 5.0/5.0 stars **Reviewed by:** Anna S. | Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Integrates perfectly with Xero and collects the direct debits with ease. Easy signup process for customers too **What do you dislike about GoCardless?** None, we like all of the product offered from GoCardless **Recommendations to others considering GoCardless:** If you want a smooth and effective way of collecting direct debits from your customers/clients then go with go cardless **What problems is GoCardless solving and how is that benefiting you?** Collection of invoices by DD on a monthly recurring basis means we don't worry about cash flow. **Official Response from Tim McDonnell:** > Thank you for the review Anna, we're pleased to hear that the Xero integration works perfectly! Thank you, GoCardless ### 28. Great way to get guaranteed payments from your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about GoCardless?** I like the fact that you can input the payment details and just let the platform do the rest, peace of mind when running a small business **What do you dislike about GoCardless?** The dates when the payments are going to be in your bank are not clear when putting in your payment request date **What problems is GoCardless solving and how is that benefiting you?** I am solving the problem of chasing clients for payment which takes the stress out of working on my own business ### 29. GO Cardless review **Rating:** 5.0/5.0 stars **Reviewed by:** Gary D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** The efficiency of signing up new customers. All we do is email the client through the portal, and they sign up within 24 hours. **What do you dislike about GoCardless?** There is nothing we dislike about Go Cardless at the moment. **What problems is GoCardless solving and how is that benefiting you?** Cash flow was a problem for our business but we changed strategy and we only accept clients who sign up for our monthly direct debit through go cardless. ### 30. Cost Efficient, Effective and Online - What more do SME's want in a DD Facility? **Rating:** 5.0/5.0 stars **Reviewed by:** Shakeel D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about GoCardless?** We were looking for a reasonably priced Direct Debit facility provider for a long time. GoCardless came around and instantly caught our attention by a) be quite a lot cheaper, b) easy to setup and start using and c) allowing us to do everything online. No calls, no big paper work and hassle free! **What do you dislike about GoCardless?** I would really like more integration between Xero and GoCardless. If both parties can come together and use Xero Invoicing as the one-stop for all needs and requirements rather then having to login to a separate website/portal then that would make things more easier and more faster.. **Recommendations to others considering GoCardless:** Give it a go! You will see that if you implement it into your business process to capture payment, you will not look back. **What problems is GoCardless solving and how is that benefiting you?** Clients sometimes need to be pushed to make payment on-time. GoCardless takes this away by allowing us to setup a DD facility with the client on day 1 and not having to worry about chasing payment. Of course sometimes things dont go to plan, but with their new retry system, I am sure it will just keep getting better. ### 31. Saves time **Rating:** 4.5/5.0 stars **Reviewed by:** Robin H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Linking Go Cardless and my accounting packages (Quickfile and then Xero) and invoicing, collection and reconciliation is now fire and forget. Saves hours **What do you dislike about GoCardless?** Having embedded GoCardless in my business operations, a little disappointed when the fees went up **Recommendations to others considering GoCardless:** Just do it **What problems is GoCardless solving and how is that benefiting you?** I havte accounts - and GC does a large part for me, so I have far more thime than I used to ### 32. Finally, a simple payment method for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** As a client from the beginning, what I like the most is the interconnection (the open-source ERP/CRM) with other apps that facilitates payment processing and management. The ease of use of the back-office platform. A positive customer experience from the first contacts. The responses and handling of my requests are efficient and rather quick. A simple and practical B2B solution for payments in compliance with the new SEPA/RIB regulations. Also, reducing our costs because GoCardless is an economical tool. **What do you dislike about GoCardless?** Even more connectors to use the tool to facilitate even more payments and especially to centralize our management of settlements. Unfortunately, no automatic API, I am forced to use Stripe. Lack of more precise labels when the money is transferred to the bank account. **Recommendations to others considering GoCardless:** Develop the connectors even further to make it easier to install GoCardless on e-commerce sites. Reduce the direct debit processing time to use it as a direct payment method on merchant sites. **What problems is GoCardless solving and how is that benefiting you?** We succeeded thanks to GoCardless in achieving a certain level of security and avoiding non-payments from our clients who were used to paying by bank transfer in 30 or 60 days. GoCardless allowed us to offer payment terms while reducing the risk of non-payment. We also lowered our transaction-related costs with fixed fees that are really very pleasant and not excessive. ### 33. Easiest way to automatically collect payments **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitri S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Very reasonable fees and automatic payment collection that takes the pain out of tracking and chasing down client payments **What do you dislike about GoCardless?** Integration with Xero is a bit clunky, but it gets the job done **What problems is GoCardless solving and how is that benefiting you?** We hated having to harass clients about paying invoices. Now we have them set up their bank with GoCardless, and any invoice we create in Xero is automatically collected. ### 34. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Very easy to setup and use. Reasonable rates and payout, with continuous improvements and innovation. **What do you dislike about GoCardless?** Not a fault of GC itself, but some third-party integrations haven't worked too well. **What problems is GoCardless solving and how is that benefiting you?** Removes the pain point of collecting payment from clients or waiting 10 days for payments to process through some gateways. Once the customer has setup their DD the rest is easy! ### 35. GoCardless helps large sporting club **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about GoCardless?** ease of use, excellent customer service, members like it **What do you dislike about GoCardless?** when we raise the direct debits as the fees go up, we have to use a work around, It would be easier to edit the original plan, and the system do the work **What problems is GoCardless solving and how is that benefiting you?** Members wanted to pay by direct debit. Renewals now automatic. ### 36. Fully engaged Success+ team at GoCardless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about GoCardless?** Throughout the development of our implementation of Success+ with GoCardless, the team there was fully engaged and committed to ensuring everything went smoothly. After launch, due to mistakes by our 3rd party developers, we ran into issues - the Success+ team were on hand to assist and really did everything they could to help. I found the support to be fantastic. **What do you dislike about GoCardless?** The GoCardless API doesn't always provide enough information and could do with more focus to support Success+. **What problems is GoCardless solving and how is that benefiting you?** GoCardless has been providing our DirectDebit service for several years, and we were implementing their Success+ service. ### 37. Great help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about GoCardless?** It is so simple, and easy to use. You can find exactly what you need and where to find it. **What do you dislike about GoCardless?** There is a lot of clicking through pages to make changes to customer details. **Recommendations to others considering GoCardless:** I would say use it to make finances easier. **What problems is GoCardless solving and how is that benefiting you?** We are able to manage the direct debits we take from customers in an easy and effective way. ### 38. Easy to use and connect to QuickBooks **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth D. | Owner/cleaner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** It makes it easy to connect to clients and use the invoices from QuickBooks to start the payment **What do you dislike about GoCardless?** Actually, no downsides so far. It's been super easy to use **Recommendations to others considering GoCardless:** It's the easiest way to collect payments automatically. No need to have a card reader with you. It's transformed the way I do business. **What problems is GoCardless solving and how is that benefiting you?** Clients used to forget to pay, regularly, for our services. Even though we visited them on a continuous basis. This makes it so I no longer have to keep sending out reminder texts and begging for money texts. ### 39. Reduce payment delays and unpaid debts **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about GoCardless?** GCL saves us dozens of hours each month by avoiding payment reminders to our clients. Everything is now automated: our clients no longer have to make any effort to pay us, and we are paid on time every month. It has been a revolution for us, who previously used card debits (but the cards often expired) or SEPA transfers (clients would forget or delay making payments). Beyond the stress that GCL has removed from us, our cash flow is significantly solidified. We loved the GCL documentation, which is very comprehensive for our developers. The integration of GCL into our IT system took 3 hours at most. This is in contrast to the traditional banking system, which requires weeks and weeks of back-and-forth with their services. **What do you dislike about GoCardless?** No dashboard for now on the client space, it could be useful to have some indicators. **Recommendations to others considering GoCardless:** GCL is an exceptional solution for managing subscriptions or recurring payments. Do not hesitate to migrate from Stripe to GCL if your business allows it, for example. **What problems is GoCardless solving and how is that benefiting you?** We have eliminated unpaid invoices and payment delays with our clients. This simply no longer exists in our company at present. The benefits are immense in terms of time saved and cash flow: we can spend more time supporting our clients and less time chasing them for late payments. Also, by knowing precisely when we will be paid, our cash flow is healthier and more reassuring. ### 40. Great tool for accepting payments **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about GoCardless?** We have been using GoCardless since we started our business to collect direct debit payments from our clients. It is quick and easy to sign up and verify our customers with the service and it seamlessly collects payments every month without fail. The interface is clean and they have a great UI. We couldn't be happier. **What do you dislike about GoCardless?** The only thing that bugs me is when GoCardless emails me about a cancelled or rejected payment, it doesn't state who it is and I must log in to find out. I guess this is for security reasons and while it doesn't happen very often, is frustrating (both that a payment has been cancelled and I don't know who it is right away). **Recommendations to others considering GoCardless:** Go for it! You have nothing to lose and all that time to gain by collecting payments from your customers automatically. **What problems is GoCardless solving and how is that benefiting you?** We collect almost all of our monthly invoices from our clients using GoCardless, automatically via a direct debit, which means we do not need to chase clients to pay on time. This saves our sales & admin staff great amounts of time and lets them get on with their jobs. ### 41. The smoothest solution to charge clients **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** GoCardless is so easy and powerful to use that it's hard to think of another solution that has the same power. We use it on a daily basis to charge thousand of euros to our clients (web agency) with almost zero fees and zero hassle, which is amazing. I can only recommend this solution & company. **What do you dislike about GoCardless?** I can't think of a single thing I dislike about it, maybe to make the integration with Zoho a little bit easier . **What problems is GoCardless solving and how is that benefiting you?** GoCardless allow us to charge our clients large amount of money every month, without having to send embarassing emails and with almost zero fees. ### 42. Makes things easier for me and my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Josie B. | Web Designer/Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about GoCardless?** I always thought that being a very small business, I didn't have the means to have direct debit payments for my clients, or if I could, the fees would make it not worth it. GoCardless has been great for my business and I was amazed by how many clients were keen to sign up straight away. It saves time for everyone when monthly payments don't have to be made manually or followed up. When it's set up, it can be used for big and small payments, which would worry me (because more funds coming through tends to mean more fees) but the fee for GoCardless caps out (I think around AU$3.50 at the time of writing this) which is awesome and means I can have worry free payments coming in. It's also great that it integrates with Xero which makes everything flow better too. **What do you dislike about GoCardless?** I had an issue once where a client signed up but didn't sign up fully (I think they didn't set it to automatically approve payments) so they thought they had paid an invoice but it hadn't gone through. I contacted support and had them explain it to me and I had the client go in and approve payments, it took the one that was owing and it has worked ever since. One thing I don't like so much is that it take a while to come through to my bank account once the payment is collected, but that's made up for the fact that I don't have to think about it and the money just appears without having to follow up. **Recommendations to others considering GoCardless:** Give it a go - you can quickly set it up and try it out with a client and don't have to lock in to any contracts or commit to using it long term. The fee structure is great and it can make your life easier. **What problems is GoCardless solving and how is that benefiting you?** The problems that GoCardless solves for me are: - Not having to follow up unpaid invoices - Clients not having to remember to pay invoices each month - Ease of use for clients and myself - Getting what seems like big business features of direct debit without being a big business or locking in to anything - Low fees with a cap for transactions - as I wouldn't use it if the fees were higher ### 43. Direct debit for fast and efficient invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** The ease of use and its integration into my invoice software. It also allows me to reduce the amount of work my customer has to do to pay invoices. **What do you dislike about GoCardless?** It can be harder to cancel DD if a refund is required as I have to ask the support team to do this, but they are fast and very helpful so its not a big issue. **What problems is GoCardless solving and how is that benefiting you?** Automating my invoicing into one place which minimizes errors or late payment. Faster payment of invoices and a gurantee of payment. ### 44. Great Direct Debit Collection Service for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** It's easy to set up and simple to use. We use it to collect monthly fees and it has transformed our cashflow. **What do you dislike about GoCardless?** It doesn't yet integrate with my book-keeping software SAGE Business Cloud. **What problems is GoCardless solving and how is that benefiting you?** Collecting payments is a breeze. ### 45. An ultra-fast and very simple setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent V. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about GoCardless?** Having used other standard software for collection (such as Enterprise Suite), GoCardless is really much more flexible and efficient! If you also have development skills, you can integrate everything with your framework and thus automate all your payment processing by direct debit. **What do you dislike about GoCardless?** If you have large volumes of withdrawals, obviously the solution will be more expensive than your main bank, but it will still be less flexible than GoCardless. **What problems is GoCardless solving and how is that benefiting you?** Setup in a few days to bill and collect from my clients. Very efficient. ### 46. Have used GoCardless for years, and will continue to do so. **Rating:** 5.0/5.0 stars **Reviewed by:** Marc W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Giving customers a Direct Debit facility is very professional and easy to collect payments. **What do you dislike about GoCardless?** The fees will always be something that I dislike, but GoCardless is not the most expensive provider out there. **What problems is GoCardless solving and how is that benefiting you?** Chasing payments is a thing of the past. ### 47. Quality and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** Fast and efficient service and operation, easy to use. **What do you dislike about GoCardless?** Nothing, everything works very well, I recommend it. **What problems is GoCardless solving and how is that benefiting you?** A change of bank account details that generated a compliance check delay, but everything went smoothly. ### 48. Very straightforward to integrate and reliable. Does what it says it will! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** Integration is easy to manage and you can get off the ground quickly **What do you dislike about GoCardless?** Would be nice to have more manual options for managing debits **Recommendations to others considering GoCardless:** Very easy to integrate and reasonable fees. Cheaper than some other alternatives, and great that there is no recurring base charge. **What problems is GoCardless solving and how is that benefiting you?** We're using it to take direct debit payments for services we provide. We have integrated it with our platform and it now forms a seamless link between monthly billing and payment management. ### 49. Almost TOO automated! **Rating:** 5.0/5.0 stars **Reviewed by:** Trinity S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about GoCardless?** Payments are scheduled & pulled every month like clockwork. The fees are minimal for ACH processing, especially when compared to other credit card processors. The integration with Xero is so seemless, and it makes it incredibly easy to use & keep up with the bookkeeping. **What do you dislike about GoCardless?** As I said, almost TOO automated! The first time I used it, my client had paid before I had even sent the proposal/engagement letter because I didn't understand that setting up the invoice would automatically trigger the payment request; I have since fixed it to where I'm more comfortable with the process. **What problems is GoCardless solving and how is that benefiting you?** Costs associated with payment processing are way down. I can easily collect the ACH agreement and payment all in one automated process without confusing the client, and without actually handling/storing the clients banking information. ### 50. Excellent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about GoCardless?** simple to use and great level of control. **What do you dislike about GoCardless?** nothting so far, meets all our needs and those of our clients. No complaints **What problems is GoCardless solving and how is that benefiting you?** ability to be able to offer clients credit terms with the hastle of having to chase for payments. ## GoCardless Discussions - [I recommend any organization wishing to use automatic payments to use GoCardless because it meets the most requirements with advantageous pricin ?](https://www.g2.com/discussions/i-recommend-any-organization-wishing-to-use-automatic-payments-to-use-gocardless-because-it-meets-the-most-requirements-with-advantageous-pricin) - 1 comment, 1 upvote - [What do I do about pending payments](https://www.g2.com/discussions/what-do-i-do-about-pending-payments) - 1 comment, 1 upvote - [A-When will we be able to choose the moment when the transfer is made, i.e., choose to receive the funds on a predictable date? B-The display during registration should first offer to fill in information for a company. Currently, you have to click a button first for the information entry for companies to appear. However, SEPA direct debit is mostly for companies, not for individuals.](https://www.g2.com/discussions/37749-a-quand-pourra-t-on-choisir-le-moment-ou-le-virement-se-fait-cad-choisir-de-recevoir-les-fonds-a-une-date-previsible-b-il-faudrait-que-l-affichage-lors-de-l-inscription-propose-en-premier-de-remplir-des-infos-pour-une-entreprise-actuellement-il-faut) - 1 comment, 1 upvote - [Will it be possible one day to have invoices automatically generated for my clients (1 invoice per payment plan)?](https://www.g2.com/discussions/37284-sera-t-il-possible-un-jour-d-avoir-des-factures-editees-automatiquement-pour-mes-clients-1-facture-par-plan-de-paiement) - 1 comment, 1 upvote - [Is there any other type of payments being accepted?](https://www.g2.com/discussions/31022-is-there-any-other-type-of-payments-being-accepted) - 2 comments, 1 upvote - [View GoCardless pricing details and edition comparison](https://www.g2.com/products/gocardless/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+18%3A46%3A04+-0500&secure%5Bsession_id%5D=a0119c54-3772-4a20-b7ec-fdeefa7f0a55&secure%5Btoken%5D=6702d41667caa5d1e77ba334dfca2980504641a81f32625bd9cc46375d2415dd&format=llm_user) ## GoCardless Integrations - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## GoCardless Features **Payment Options** - Recurring Billing - Instant Payment - ACH Payments and eCheck Processing - Multi-Currency - Online payment portal **Billing and Payments** - Payment Terms - Personalized Billing **Payment Methods** - ACH **Administration - Installment Payment and Buy Now Pay Later (BNPL)** - Email Notifications - Invoicing **Payment Processing** - Encryption **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Omnichannel **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Payment Tools - Installment Payment and Buy Now Pay Later (BNPL)** - Payment Gateway - Payment Tracking - Payment Scheduling **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Security** - Data Tokenization - Two-Factor Authentication **Revenue Optimization** - At-Risk Customers - Customer Churn - Revenue Forecasting **Security and Compliance** - SSL Encryption **Payment Options** - Multi-Currency - Online payment portal **Agentic AI - Installment Payment and Buy Now Pay Later (BNPL) features** - Adaptive Learning - Proactive Assistance - Decision Making **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Payment Types** - AP Automation **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - Enterprise Payment** - Adaptive Learning ## Top GoCardless Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,688 reviews) - [Payoneer](https://www.g2.com/products/payoneer/reviews) - 3.2/5.0 (363 reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - 4.5/5.0 (168 reviews)