--- title: GoCardless Reviews meta\_title: 'GoCardless Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 321 reviews by the users' company size, role or industry to find out how GoCardless works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 321 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### GoCardless Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [(8 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [(4 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [(6 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [(5 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [(3 mentions)](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GoCardless ##### 1. Convenience Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704752&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 2. Ease of Use Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. [ See 8 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704186&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 3. Automation Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704574&qs=pros-and-cons#reviews) See Related User Reviews ![simon g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon g.") SG simon g. Small-Business (50 or fewer emp.) 0.0/5 "Effortless Payments and Setup with GoCardless" What do you like about GoCardless? I like the ease of taking payments automatically with GoCardless. The ease of use and setting up new accounts is beneficial, as creating the subscript ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless Payment Collection and Time Savings" What do you like about GoCardless? It makes the payments collection process simple. With the help of it there is no need to chase invoices and worry about late payments as in it everyth ##### 4. Efficiency Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195054&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you like about GoCardless? What I like best about GoCardless is its seamless automation of recurring payments and direct debits. It reduces administrative effort and ensures tim ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you like about GoCardless? GoCardless facilitates bank to bank transfers, which are way cheaper and faster without extra charges The software is convenient and reliable in han ##### 5. Customer Support Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. [ See 4 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704395&qs=pros-and-cons#reviews) See Related User Reviews ![Dimitrios K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dimitrios K.") DK Dimitrios K. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Platform with Outstanding Support" What do you like about GoCardless? User friendly platform, amazing customer support ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you like about GoCardless? GoCardless has significantly reduced the frequency of failed payments. Most of subscriptions or recurring payments are consistently managed by this a ### 5 Cons or Disadvantages of GoCardless ##### 1. Payment Issues Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. [ See 6 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704333&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 2. Slow Payments Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. [ See 5 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=2195015&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "GoCardless:Effortless Recurring Payments." What do you dislike about GoCardless? One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ##### 3. Billing Issues Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704340&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamline Recurring Payments without Card Use" What do you dislike about GoCardless? When there are late or failed payments, the application can create an administrative burden. Additionally, handling recurring bills or transcriptions ##### 4. High Fees Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704613&qs=pros-and-cons#reviews) See Related User Reviews ![Rui R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rui R.") RR Rui R. Small-Business (50 or fewer emp.) 4.0/5 "Very useful for recurring payments" What do you dislike about GoCardless? Sometimes the payouts take a bit long, especially with new customers and comissions are high. Also, we miss the option to accept card payments directl I Isabel . Small-Business (50 or fewer emp.) 4.0/5 "Good tool for getting paid, but could be faster" What do you dislike about GoCardless? I think the fee is a bit high, especially if you have small payments. Also, it takes a few days until we get the money in our bank account after the c ##### 5. Payment Delays Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. [ See 3 mentions ](https://www.g2.com/products/gocardless/reviews?filters%5Bsentiment_snippet%5D=1704213&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Streamlining Payments with GoCardless, Despite some Dalays Experienced" What do you dislike about GoCardless? Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of th ML Mikes L. Small-Business (50 or fewer emp.) 4.0/5 "Robust Rool for Automating Recurring Expenses , but Has Verification Issues" What do you dislike about GoCardless? Payments with GoCardless takes longer to clear and reflect than other payment options We face constant verification issues, that results to delayed ## Top-Rated Alternatives [ ![PayPal Payments](https://images.g2crowd.com/uploads/product/hd_favicon/6257a9c028b45bdc1f1ca9725d6e214c/paypal.png "PayPal Payments") PayPal Payments 4.4/5(2,747) ](https://www.g2.com/products/paypal/reviews) [ ![Payoneer](https://images.g2crowd.com/uploads/product/hd_favicon/306e973fd36acb8bc2ecb43b07056b08/payoneer.svg "Payoneer") Payoneer 3.2/5(374) ](https://www.g2.com/products/payoneer/reviews) [ ![Square Payments](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d438862d658becefe2b1df5de1374630/square-payments.jpg "Square Payments") Square Payments 4.5/5(176) ](https://www.g2.com/products/square-payments/reviews) [ View All Alternatives ](https://www.g2.com/products/gocardless/competitors/alternatives) ![Todd K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd K.") TK Todd K. President Small-Business (50 or fewer emp.) 6/4/2025 "Payments on easy mode" 5/5 What do you like best about GoCardless? The pricing is very reasonable It's totally hands-off once you set it up. Cusomer support is helpful Review collected by and hosted on G2.com. What do you dislike about GoCardless? there seems to be two different interfaces between the primary dashboard and a different dashboard for XERO integration. It can make it a little cumbersome sometimes. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Easy ACH billing for clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SM seb m. COO Small-Business (50 or fewer emp.) 2/20/2025 "Perfect for Subsciption" 4/5 What do you like best about GoCardless? recurrency recovery rules of mandate banking Review collected by and hosted on G2.com. What do you dislike about GoCardless? transfert customer data base of Stripe to GoCardless Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? mensual payment for subscription customer Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10864186/official_response/edit) Thanks for the positive review Seb. We're pleased to see the benefits of using GoCardless. Please feel free to reach out if you have any questions about mandate migration - help@gocardless.com Thanks, GoCardless Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/4/2025 "System is very user friendly" 4/5 What do you like best about GoCardless? Funds are automatically collected on due dates Review collected by and hosted on G2.com. What do you dislike about GoCardless? Just when someone changes their banking information. But I think I am getting used to that Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Love the automatic payment plan Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dustin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustin S.") DS Dustin S. CEO Small-Business (50 or fewer emp.) 12/4/2024 "The WORST!!! DO NOT Trust This Company!" 0/5 What do you like best about GoCardless? The promise of their service - which they have broken. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Everything about the actual experience of working with them. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? They have not given me a single benefit. They have been holding my funds hostage and the "accounts review" team never responds. Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10604735/official_response/edit) We're sorry to hear about your experience with us. We can see that our team has been in touch. Thanks, GoCardless Current UserValidated ReviewerSource: Organic ![Verified User in Wireless](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wireless") UW Verified User in Wireless Small-Business (50 or fewer emp.) 10/9/2024 "Not able to complete onboarding after 4 weeks of continuous support tickets waste of time and money" 0/5 What do you like best about GoCardless? Nothing in the slightest. This has been the moat unhelpful expereince in years. They should sell ironing boards instead. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Everything Innaccurate Help content on website - regarding ACH forms for manual upload of clients Support staff who give incorrect information, contradict website information Asked to go onto new pricing plan even though you signed up to the correct plan tier - pricing changed in 4 weeks? Incorrect email address shared when asked to upgrade No response form support team for 3 weeks after regular emails asking for support. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Go cardless creates problems rather than solving them. Please consider carefully if you want to use them. Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10354847/official_response/edit) Thank you for your review, we're sorry to hear that you've had a negative experience. As you've left your review anonymously, we're unable to locate your profile and would like to discuss this with you further. Please could you reach out to help@gocardless.com with the reference "G2 Review". Thank you, GoCardless Current UserValidated ReviewerSource: Organic ![Stacey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacey S.") SS Stacey S. Owner and accountant Small-Business (50 or fewer emp.) 1/16/2025 "Terrible Customer Service" 1/5 What do you like best about GoCardless? Good fee rates for ACH and I like the Xero integration features Review collected by and hosted on G2.com. What do you dislike about GoCardless? Terrible customer services and general lack of communication. No way to speak directly to supports and then no one gets back to you. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Low fee ACH payments for ongoing service payments Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10740453/official_response/edit) Dear Stacey, Thank you for your review of GoCardless. We're pleased to hear that we provide low fee ACH payments. We would like to discuss your experiences with GoCardless, as it's concerning that you haven't been able to reach out to anyone. Could you please email us - help@gocardless.com - Quoting "G2 Review" in the reference. Alternatively, you can reach our support team via phone: +1 (628) 241-0044 or email: help@gocardless.com Thank you, GoCardless Validated ReviewerSource: Thank You page ![Hector S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector S.") HS Hector S. Head of Product Small-Business (50 or fewer emp.) 9/10/2024 "Highly usable billing platform" 4/5 What do you like best about GoCardless? GoCardless is very easy to set up and to use, and the customer support has always been very valuable. Review collected by and hosted on G2.com. What do you dislike about GoCardless? The fees and billing can be a little complex to work out sometimes - which as a small business you need to be aware of. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Allowing the billing of customers who use our services in a way that's cheaper than Stripe. Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10227961/official_response/edit) Thanks for the feedback Hector. It's great to hear that GoCardless is easy to use. Please feel free to reach out to our Support Team to address any of your fee queries, we would be happy to help! Thanks, GoCardless Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 11/25/2024 "No response, no service" 0/5 What do you like best about GoCardless? Integration with Xero, and the idea of monthly subscription payments, but that was all it was: an idea. Review collected by and hosted on G2.com. What do you dislike about GoCardless? Pretty much everything! Zero support, zero explanation for service interruption, zero to xero. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? unfortunately none. It has created more problems. We were ready to implement the monthly subscription model and had the green light from GoCardless. As soon as we signed up the first client, they pulled the rug out from under us and we have not heard back from them in person since. Just cookie cutter email replies. Review collected by and hosted on G2.com. Show More Response from Tim McDonnell of GoCardless [Editedit](https://www.g2.com/survey_responses/gocardless-review-10561233/official_response/edit) Thank you for your review, we're sorry to hear that you've had a negative experience. As you've left your review anonymously, we're unable to locate your profile and would like to discuss this with you further. Please could you reach out to help@gocardless.com with the reference "G2 Review". Thank you, GoCardless Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/27/2021 "Not for large volume businesses" 0/5 What do you like best about GoCardless? Platform has a simple API for processing bacs payments. Six years ago this was maybe best in market but it is now showing its age and lacks some advanced billing features available from other companies who offer BACs such as Stripe etc Review collected by and hosted on G2.com. What do you dislike about GoCardless? Not trustworthy. We process over 1/2 million+ per month in bacs transactions. After negotiating a volume discount a few years ago and spending a lot of time integrating GoCardless, they are now trying to raise rates to extortionate levels whilst adding on higher rates and fees for things that simply never existed before in this space such as far higher fees for refunds, failed payments, payment retries etc. It’s disappointing their management have adopted this strategy of trying to milk existing customers who have invested heavily in integration with GoCardless expecting them to accept far higher costs due to the difficulty and cost of moving. We were already paying a premium for the platform vs the cheapest rates we were quotes by other providers in the market. I do not recommend this company and we will be going to market and looking for a more trustworthy BACS payment partner at the next renewal. Review collected by and hosted on G2.com. Recommendations to others considering GoCardless: Avoid if you are a large volume processor and intend to invest in a long term partnership with them. As our experience with them has shown, despite them talking about building 'long term partnerships' at the beginning you may find after a few years GC trying to significantly increase your rates and invent new fees to the point where they are more expensive than processing card payments with none of the benefits. Anyone coming from years of processing BACs payments will understand how for volume customers it's not feasible and how ridiculous the new 'invented' additional charges are. For a small processor utilising a 3rd party integration platform the fees may make sense but shop around and don't pick platforms that lock you into only GoCardless. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Automation of bacs processing via APIs and web hooks. This allows for improved IT integration compared to old methods and systems involving flat files. Review collected by and hosted on G2.com. Show More 3/7/2024 Current UserValidated ReviewerSource: Organic ![Jon L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon L.") JL Jon L. Owner Small-Business (50 or fewer emp.) 12/19/2023 "If you want a company to hold your money for days on end, pick GoCardless" 0/5 What do you like best about GoCardless? Nothing. The entire point of a money transfer company is to transfer money. So far, they haven't lived up to their side of the transaction. Review collected by and hosted on G2.com. What do you dislike about GoCardless? So far, its been over 9 days and the company still has my money. My account was approved in a flurry of emails with their verification dept. The next day, I received an email which i missed that said, 'we need additional information before we can approve your account.' This was after the company had charged my client's bank account. Even though I missed that email, I did log in to their system several times over several days to check status. No notices that my account was on hold showed up anywhere. Now, even though my request was put on 'rush' status, there has been no response from the verification team. Customer service has no power, and they refuse to escalate to someone in the company that does. Beyond this, the implementation and integration process with Xero is awful. Multiple calls and emails to GoCardless customer service were required to get things to work. The system is also not easy to use if you have problems. It looks straightforward from a design perspective, but if there are issues, its baffling. What does "Payout" vs "Collected" mean? Shouldn't an ACH transfer go straight from my client's bank to mine? Instead, this seems to indicate that it sits in GoCardless' bank for a period of time. This isn't explained anywhere. Review collected by and hosted on G2.com. What problems is GoCardless solving and how is that benefiting you? Cheap alternative to credit card transactions for larger orders Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Payment Processing](https://www.g2.com/categories/payment-processing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment)[Subscription Revenue Management](https://www.g2.com/categories/subscription-revenue-management) [Payment Processing](https://www.g2.com/categories/payment-processing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment)[Subscription Revenue Management](https://www.g2.com/categories/subscription-revenue-management)[Payment Gateways](https://www.g2.com/categories/payment-gateways)[Installment Payment and Buy Now Pay Later (BNPL)](https://www.g2.com/categories/installment-payment-and-buy-now-pay-later-bnpl) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which HR service delivery tools work well for a team without dedicated IT support that still needs to deliver a consistent, high-quality employee service experience?](https://www.g2.com/discussions/which-hr-service-delivery-tools-work-well-for-a-team-without-dedicated-it-support-that-still-needs-to-deliver-a-consistent-high-quality-employee-service-experience)[What is your go-to knowledge base software](https://www.g2.com/discussions/what-s-your-go-to-knowledge-base-software)[What platform provides automated job posting distribution?](https://www.g2.com/discussions/what-platform-provides-automated-job-posting-distribution) [Which Google Workspace academic platforms have the highest user satisfaction ratings and strongest team adoption across organizations?](https://www.g2.com/discussions/which-google-workspace-academic-platforms-have-the-highest-user-satisfaction-ratings-and-strongest-team-adoption-across-organizations)[Leading data observability platforms](https://www.g2.com/discussions/leading-data-observability-platforms)[Pros and Cons Details](https://www.g2.com/products/gocardless/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)