--- title: GoCardless Reviews meta_title: 'GoCardless Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 321 reviews by the users' company size, role or industry to find out how GoCardless works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 321 scale: '5' date_modified: '2026-08-07' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # GoCardless Reviews **Vendor:** GoCardless **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.6/5.0 **Total Reviews:** 321 ## About GoCardless GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com ## GoCardless Pros & Cons **What users like:** - Users value the **convenience** of GoCardless, enjoying effortless automatic subscription collections without the hassle of reminders. (8 reviews) - Users find GoCardless incredibly **easy to use** , streamlining payment collection and automating processes effortlessly. (8 reviews) - Users appreciate the **automation of payments** with GoCardless, enjoying hassle-free collections and streamlined account management. (6 reviews) - Users value the **efficiency** of GoCardless for simplifying bank transfers and managing recurring payments effectively. (5 reviews) - Users appreciate the **helpful customer support** of GoCardless, enhancing their experience and confidence in the service. (4 reviews) - Users value the **integrations** of GoCardless with various platforms, enhancing convenience and reliability in payment management. (4 reviews) - Users value the **reliability** of GoCardless, appreciating its efficient handling of recurring transactions with no late payments. (4 reviews) - Speed (4 reviews) - Users highlight the **time-saving automation** of GoCardless, simplifying their Direct Debit processes efficiently. (4 reviews) - Users value the **easy integrations** of GoCardless, enhancing payment processes across various systems and platforms. (3 reviews) **What users dislike:** - Users experience **payment issues** with GoCardless, including longer processing times and verification complications that delay payments. (6 reviews) - Users experience **slow payments** with GoCardless, leading to delays that impact reliability and transaction tracking. (5 reviews) - Users face **billing issues** with GoCardless, experiencing delays and complications in payment processing and account reliability. (3 reviews) - Users find the **high fees** concerning, especially for small payments and delayed payouts affecting cash flow. (3 reviews) - Users experience **payment delays** with GoCardless, which can significantly hinder cash flow and reliability. (3 reviews) - Payment Processing (3 reviews) - Slow Performance (3 reviews) - UX Improvement (3 reviews) - Delays (2 reviews) - Users find GoCardless to have **high fees** , particularly for small payments, impacting cash flow and user experience. (2 reviews) ## GoCardless Reviews ### 1. GoCardless:Effortless Recurring Payments. **Rating:** 5.0/5.0 stars **Reviewed by:** ADITYA T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about GoCardless?** What I like best about GoCardless is its seamless automation of recurring payments and direct debits. It reduces administrative effort and ensures timely transactions, making cash flow management simple and reliable for both businesses and customers. **What do you dislike about GoCardless?** One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more comprehensive, offering greater detail to help users better understand transaction trends and customer behavior. **What problems is GoCardless solving and how is that benefiting you?** GoCardless addresses the difficulties of handling recurring and automated payments with efficiency. It removes the burden of manual billing, helps to cut down on payment delays, and reduces the likelihood of transaction errors. Through the automation of direct debits, it enhances the predictability of cash flow and enables greater attention to be given to growing the business instead of chasing payments. ### 2. Easy Integration and Simple DDR Setup for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** John J. | Hertford Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about GoCardless?** Easy to integrate with our accounts and clients can easily set up their DDR **What do you dislike about GoCardless?** Old fashioned interface and limited dashboard **What problems is GoCardless solving and how is that benefiting you?** Collecting payment for work done easily and on time ### 3. Easy way to get paid always on time **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about GoCardless?** I like that I don’t need to chase clients for payments anymore. We setup the Direct Debit one time and after that the money come on the right day. No stress, no need to send reminders. It save us lot of time and we know every invoice will be paid. **What do you dislike about GoCardless?** Comissions are a bit high and it is difficult to convince clients to setup the DD mandate in the beginning, they get confused or think is complicated. Also the dashboard sometimes feel too much, I just want to see simple info fast. Support reply ok but sometimes take time. **What problems is GoCardless solving and how is that benefiting you?** Before we was losing time sending emails and waiting clients to pay invoices. Sometimes they forget, or pay late, and that make problems for our cashflow. With GoCardless we just activate the Direct Debit and the payments come automatically. We don’t need to remind or ask again. It’s good to have control and no more overdue invoices. ### 4. Streamlining Payments with GoCardless, Despite some Dalays Experienced **Rating:** 4.5/5.0 stars **Reviewed by:** Sunnysher H. | Digital Marketing Expert , Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about GoCardless?** GoCardless facilitates bank to bank transfers, which are way cheaper and faster without extra charges The software is convenient and reliable in handling recurring transactions and no late payments recorded GoCardless connects with multiple accounting services including Sage, Xero, and others **What do you dislike about GoCardless?** Some payments take longer to reflect, snd this delays considerably hurts Often, bank accounts can be frozen and this can affect the reliability of this application **What problems is GoCardless solving and how is that benefiting you?** In our company, we have multiple users who consistently subscribe to our services, and we use GoCardless as the primary platform for payments The platform ensure no processing costs, and this amplifies the productivity efficiency Most of accounting apps operates with this tool, and this makes it easy to conduct reconciliations GoCardless is proficient in managing fraud and proper verification processes are made ### 5. User-Friendly Platform with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitrios K. | Finance Operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about GoCardless?** User friendly platform, amazing customer support **What do you dislike about GoCardless?** The first year went really smoothly. Nothing to dislike **What problems is GoCardless solving and how is that benefiting you?** Payment collections made easy and significant amount of time saved from dunning ### 6. Payments on easy mode **Rating:** 5.0/5.0 stars **Reviewed by:** Todd K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about GoCardless?** The pricing is very reasonable It's totally hands-off once you set it up. Cusomer support is helpful **What do you dislike about GoCardless?** there seems to be two different interfaces between the primary dashboard and a different dashboard for XERO integration. It can make it a little cumbersome sometimes. **What problems is GoCardless solving and how is that benefiting you?** Easy ACH billing for clients ### 7. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about GoCardless?** It just takes the work from Direct Debits. It just ensures that I do not miss one. **What do you dislike about GoCardless?** Nothing, that I can think of right now. I have only been on the other side of it. My PT used it to take my payments. **What problems is GoCardless solving and how is that benefiting you?** It is minimisin the risk of me missing payments, it allows me to offload that from my brain so I can focus on other matters. **Official Response from Tim McDonnell:** > Thank you for your review, it's a pleasure to hear that GoCardless helps you collect your Direct Debit payments seamlessly. Thanks, GoCardless ### 8. Best direct debit payments **Rating:** 5.0/5.0 stars **Reviewed by:** Dan E. | Enterprise Sales, EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about GoCardless?** The service provided was exceptional and the product was dependable. **What do you dislike about GoCardless?** No significant weaknesses. Although there was some employee churn within the org. **What problems is GoCardless solving and how is that benefiting you?** Automating payments **Official Response from Tim McDonnell:** > It's always great to hear positive comments about our Support Team, we will pass them on. Thanks, GoCardless ### 9. Great software that saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Clare W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about GoCardless?** Being able to integrate it with Teamup our CRM system is invaluable This saves us lots of time as everything is automated **What do you dislike about GoCardless?** Can't really think of anything that I dislike **What problems is GoCardless solving and how is that benefiting you?** It automatically takes the payment and sends customers a receipt of purchase Saves us admin time of doing this personally ### 10. Integrates well with other platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie L. | Pole instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about GoCardless?** Easy to use. Good customer service. Integrates well with other platforms. Good reporting. Used it for years never had any problems. Cheaper than other products. **What do you dislike about GoCardless?** Being DD it takes longer than other platforms to receive money. **What problems is GoCardless solving and how is that benefiting you?** Recurring payments no longer have to do manual payments. Can see who has paid and who has not. Time to sort out other things than chase payments. ### 11. Use it for two of my businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about GoCardless?** I use gocardless for two of my businesses seamlessly and always recommend it to friends who need a low cost yet effective solution for monthly recurring charges or to bill their clients using ach. **What do you dislike about GoCardless?** Not much to dislike but I would love a way to have the invoices I make automatically be created on gocardless. There's probably a solution for this that I'm not aware of. **What problems is GoCardless solving and how is that benefiting you?** Collecting payments from clients in a timely manner has been greatly improved. No more chasing checks or trying to get cash from clients. We are happy knowing we have our funds in the account when we need them. **Official Response from GoCardless Support:** > Hi Carlos, Thank you for the review - it’s lovely to hear your feedback! Please let us know if there’s anything we can help you with. ### 12. Simple, effective and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Clara S. | Online Physique Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** The ease of use of the service makes it very reliable both for my myself as a business owner and for my customers. Its simplicity makes my life very easy! It removes the stress of chasing people up for payments too. **What do you dislike about GoCardless?** The only issue I have with it (and it's honestly so minor it really doesn't matter) is that if I log on to gocardless on my phone and click on "payments", I cannot see the right far end of the screen, where the upcoming payments are outlined. This is true even if I unlock my screen and hold my phone horizontally. It can feel like a bit of an inconvenience because sometimes it means I don't know what payments are coming in, and I can just about make out the date. Like I said, when I log onto the website on a computer I don't have an issue with it, it's just on my phone. I have wondered whether an app might be useful too? **What problems is GoCardless solving and how is that benefiting you?** GoCardless helps me ensure that my clients pay me monthly - I don't have to worry about sending invoices or chasing people up for payments. It also means I can plan my monthly finances in advance, which is helpful. ### 13. Go Cardless - use it or your loosing time & money **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about GoCardless?** Its connected to Xero. It's one simple action to invoice a client and let Go Cardless do the rest. My clients have a different $ value invoiced to them every fortnight, Go Cardless handles this with ease. No more chasing unpaid invoices, no more reconciling individual payments, no more concerns about cash flow, no more concerns about anything. **What do you dislike about GoCardless?** Would be great to have the payments come through less than 3 days after they have been taken from the clients account, but I understand why. **What problems is GoCardless solving and how is that benefiting you?** Cash Flow, chasing unpaid invoices, reconciliation time. ### 14. If direct debits suit your customer base, this is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about GoCardless?** Simple way to keep track of customer payments from their bank accounts. Fees are much better than CC fees **What do you dislike about GoCardless?** Nothing really, it works out of the box and the company is helpful and efficient **What problems is GoCardless solving and how is that benefiting you?** Proactively setting up bank account debits rather than worrying about the customer doing it ### 15. GoCardless and Sage **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about GoCardless?** GoCardless offers a simple and straightforward process for ensuring payments from customers are on time. **What do you dislike about GoCardless?** Having used GoCardless for over 12 months I have not encountered any negative issues so far. **What problems is GoCardless solving and how is that benefiting you?** Cash flow, credit control and management of daily accounts. ### 16. Excellent software for taking direct debit payments **Rating:** 5.0/5.0 stars **Reviewed by:** Jane G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2022 **What do you like best about GoCardless?** I really like that you can setup different plans for different membership subscriptions and then invite customers to join the appropriate plan. I also really like that the dashboard is so clear and it is so easy to use and to setup. **What do you dislike about GoCardless?** There's nothing I really dislike. We use some of the multi-currency capabilities for customers who are abroad which is really useful and the only thing it couldn't cope with was Japanese Yen, so I guess it would be good if that could be added. **What problems is GoCardless solving and how is that benefiting you?** It made it easy for us to move all our customers from PAYG via cash to direct debit payment during the pandemic. The setup was straightforward and even though may of our customers are elderly, most were able to setup their DD's without any issues. It saves us a lot of admin time now as all payments are collected automatically on the correct day of the month and we are notified of any anomalies such as failed payments. ### 17. fee collection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about GoCardless?** the ease of use for setting up direct debits **What do you dislike about GoCardless?** the client side when finding customer if a customer does not set up fully it can be hard to locate them **What problems is GoCardless solving and how is that benefiting you?** collecting mothly student fees ### 18. Excellent easy way to set up direct debits **Rating:** 5.0/5.0 stars **Reviewed by:** Joel C. | web designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Go cardless makes it really easy to set up a direct debit. Its API is easy to use if you want to create your own sign up pages. If not it can be done easily through their supplied interface giving your customers peace of mind with the direct debit guarantee. **What do you dislike about GoCardless?** There is very little to dislike about using go cardless. Ive found it very easy to use and once you get the hang of the mandate codes, customer codes its very easy to see which customer is linked to which mandate. Thats the only thing that you need to put some thought into when looking at your dashboard. **What problems is GoCardless solving and how is that benefiting you?** Running a web hosting company means customers having to make regular payments for hosting feed, using the go cardless direct debits means I dont have to chase people up for late payments, Go cardless does try again for failed payments and every event, whether its a payment, cancelled direct debit or failure is sent to me as an email allowing me to track any potential problems without haveing to constantly check my bank account. ### 19. Working with GoCardless - a breath of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** Kyt L. | Volunteer System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about GoCardless?** Working on behalf of a small not-for-profit with limited expertise in website API integration, we really appreciated the extensive online documentation with lots of examples. When we did need to approach the support desk, the response was rapid and relevant. **What do you dislike about GoCardless?** About half of our user base is in the UK, with the rest spread mostly between Europe, North America and Australia. The ability to handle transactions in their local currencies and link into our UK-based account was a big attraction. Unfortunately, this turned out to be a feature GoCardless are unable to offer to not-for-profit organisations such as ourselves. Consequently, we had to implement an alternative solution alongside GoCardless, for users beyond our currency zone. Hopefully this is something that will be fixed in due course. **What problems is GoCardless solving and how is that benefiting you?** As a small volunteer team, we really appreciate not having to chase our users for payments and renewals. We also appreciate the level of integration achievable with our own system, which saves us a lot of time and effort. ### 20. Makes life much easier with QuickBooks integration **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** I like the QuickBooks integration. Once a customer signs up to go cardless I can manage them through QuickBooks so that if I need to amend a repeating invoice it's really simple and know the next invoices will be charged correctly via GoCardless. **What do you dislike about GoCardless?** I think sometimes the way information is present can be difficult to interpret but once understood its ok. I don't think it's any better or worse than other accounting software in the sense you've got to get your head around the numbers and where they are displayed. **What problems is GoCardless solving and how is that benefiting you?** I can clearly see who and who hasn't paid and saves me a job of sorting through all my customers to resend invoices and or chase them for late payments. The emails of failed debits means I can chase the customers instantly when there is a double failure. ### 21. Simple to set up, simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** The whole dashboard is easy to use and simple to view what you need. Customers, plans, payments and payouts are easy to track and follow on the dashboard. We set this up years ago and have never even needed to look elsewhere. The help forums are great too!! **What do you dislike about GoCardless?** It would be good to be able to get this to link in to move of my business apps, however, it does link with our invoicing software which is more than enough anyway. **What problems is GoCardless solving and how is that benefiting you?** Our business has a lot of small payments each month, £10-£20 so it would be very hard to continue issuing invoices for and to keep up with these invoices, reconcile them. Plugging in GoCardless with our invoicing software makes this a ten minute job per month now (rather than hours we used to spend). We don't need to chase up invoices, which can take time - but our invoices are sent automatically, GoCardless then takes the payment and helps reconcile them in the software. It also gives us a heads up if a customer cancels any direct debits so we can follow up *before* the payment is due. ### 22. Straightforward and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about GoCardless?** Very simple transfer of existing clients on Direct Debit and really easy to get new clients onboard. All the setup was done in a day or so and the bank verification process was pain free. **What do you dislike about GoCardless?** If you aren't familiar with Direct Debit collection systems you might need some hand holding initially. The reconciliation process might not work easily with all accounting packages - but it does with Xero **What problems is GoCardless solving and how is that benefiting you?** All invoices generated are integrated with GoCardless so that the collections are automatically setup to collect on the right day. Payments then come straight into your bank account after 48 hours and reconcile directly in Xero with the original invoice. Simple! ### 23. Seamless collections **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Customer service is great, they can talk you through most problems easily and they get solved there and then. GoCardless for Xero is a life saver, no longer do I have to ask customers to set up standing orders, a quick link is sent to the client and they are set up in 5 minutes. Automatic collection of invoices happens in days not weeks its just THE solution for invoice collection! **What do you dislike about GoCardless?** There are times when things go wrong, and it can't be helped, but trying to get it sorted over email can be frustrating, I'd rather just call someone and get it resolved ASAP. **What problems is GoCardless solving and how is that benefiting you?** Hand down invoice collection, for both me and my clients, you just make the whole process of running a business smoother knowing I have GoCardless in my corner! ### 24. Hassle free payments **Rating:** 5.0/5.0 stars **Reviewed by:** Alan F. | Web designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** GoCardless offers a simple and efficient way to get paid. The simple sign-up for customers means we have 100% customer buy-in and the automatic payments reduces our workload doing the accounts.it's a win-win **What do you dislike about GoCardless?** There can be a bit of a steep learning curve when doing the initial setup. It's also not the best solution if you need a fast payment as payments ca take about 10 days to arrive in your account, but this is a manageable problem. **What problems is GoCardless solving and how is that benefiting you?** We no longer have to chase payments. One of the most time-consuming things is reminding customers to pay - GoCardless takes the payment automatically once the invoice is generated. This is beneficial for us, but also our customers who don't have to worry about remembering to pay. ### 25. GoCardless gives us with the most streamlined solution for getting paid for our recurring services. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** It's easy to add a customer, they receive an automated email inviting them to sign up. We get email summaries to keep us up to date with payments received each month and the dashboard is very useful to provide a heads-up. **What do you dislike about GoCardless?** It takes a few days for the direct debit mandate to click into place, and sometimes we miss the boat to have payment taken for a particular month. But that's not an issue with GoCardless but a limitation of the direct debit system. **What problems is GoCardless solving and how is that benefiting you?** It's an easy way to set-up recurring payments, and this allows us to reduce labour spent on bookkeeping and credit control as GoCardless streamlines the process. ### 26. A brilliant way to collect payments with minimal fuss **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha W. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** It saves lots of time as I don't have to send invoices and then chase them up, and I can collect all of my clients' payments on the same date each month. It's also really quick and easy to use. **What do you dislike about GoCardless?** There's nothing really to dislike, but if I was being really picky I'd say the turnaround time for payments to land in my account, and the fact I have to pay a fee (but then why work they work for free? I certainly wouldn't!) **What problems is GoCardless solving and how is that benefiting you?** It saves a lot of time and potential missed payments, so I can use that time taking on more clients and earning more revenue. ### 27. An easy payment solution for a business **Rating:** 5.0/5.0 stars **Reviewed by:** Neil W. | Club Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about GoCardless?** I run the subscription for a football club and GoCardless allows us to automatically set the subs as individual payments or part of a subscription. We know instantly if a parent cancels their payment and we can act accordingly. **What do you dislike about GoCardless?** Like most payment solutions there is a cost involved... getting parents to pay via Bank Transfer incurs no processing cost, however the charges are reasonable. **What problems is GoCardless solving and how is that benefiting you?** We can keep on top of all payments through the portal which helps the club cashflow. ### 28. Simple, easy to use and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about GoCardless?** It was simple to setup and best price from my comparison of the market. The features it provided such as a fixed schedule of payments or one off payments suited us perfectly. **What do you dislike about GoCardless?** I can't really think of anything. I guess it's always nice to have lower fees but I think at the current price point it's very competitive. We use it to back bill clients against their use on our AWS account if there was someway to automate it reading an AWS bill it'd be nice. **What problems is GoCardless solving and how is that benefiting you?** Making regular payments easier and with less friction. Clients don't want to have to keep remembering to pay a monthly bill that changes with usage each month. ### 29. Can not live without GoCardless **Rating:** 5.0/5.0 stars **Reviewed by:** Fredrick E. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Easy to use, customer set up is superb. It gets money in to the business on time and don't have to worry about if. Plus the integration to Quickbooks is a god send **What do you dislike about GoCardless?** Could have a better mobile responsive site but happy to wait until an App is developed or site is improved. **What problems is GoCardless solving and how is that benefiting you?** Monthly payments were an issue before but is all solved by GoCardless now ### 30. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Simone A. | Taekwondo Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2022 **What do you like best about GoCardless?** GoCardless has helped me manage my accounts better and keep me on track with customers payments. The set up was really easy and the service was excellent **What do you dislike about GoCardless?** There isn't really any dislikes from the app as it has helped me with my business **What problems is GoCardless solving and how is that benefiting you?** Tracking customers payments, sending invoices and giving updates if I receive a new customer or a customer leaves ### 31. Faultless service and fair fees **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Gocardless has worked flawlessly for us for a number of years now. It's integrated into our accounts software, quickfile and once set up to take direct debits, it just works. The fees are also capped which makes it a lot more feasible for us being a small business. **What do you dislike about GoCardless?** Nothing comes to mind. We've never had any issues at all. **What problems is GoCardless solving and how is that benefiting you?** 99% of the invoices we generate are for monthly services. We used to have to chase invoices every month which took up a lot of time. We no longer have that problem because we use gocardless and bill via direct debit. ### 32. Simple yet powerful payment managment **Rating:** 5.0/5.0 stars **Reviewed by:** Heinrich F. | Director/designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** The ability to collect direct debits easily and one-off payments! Fees are reasonable compared to some other providers. Third-party integration is also good. **What do you dislike about GoCardless?** It would be great to have an accompanying mobile app. Having to log into the website can be tedious if you're on the go. **What problems is GoCardless solving and how is that benefiting you?** Third-party integration with invoicing software is allowing me to get paid faster. ### 33. Fast and reliable payment provider **Rating:** 5.0/5.0 stars **Reviewed by:** Dimcho G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Fast and reliable payout, I work with them for more than 5 years, and all the time they were in my background and support my business to create more and more sales. **What do you dislike about GoCardless?** Nothing else all the time all payments come into my account on time never delayed any payment and I never had any problem with my clients, the service provided by them is fabulous **What problems is GoCardless solving and how is that benefiting you?** All times when I contact them for something they make fast and reliable action and with care for my business and my clients, very professional attitude and reliable support. ### 34. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Simple to set up and use. Even for a thicko like me. **What do you dislike about GoCardless?** Can I say cost? Probably unfair to say that. I guess the cost is commensurate with their competitors. **What problems is GoCardless solving and how is that benefiting you?** It solves the problem of clients finding excuses not to pay on time. We can offer several options, which is excellent. Thank you. ### 35. Excellent addition to my business - highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** I don't have to chase customers for payments any more, and know exactly what date I can expect to get paid, making it much easier to plan. Whenever there has been a problem the customer service has also been excellent! **What do you dislike about GoCardless?** It would be helpful to have invoices sent to clients when payments are taken. It would also be great to have an app, to help me track things from my phone, which would sometimes be useful. **What problems is GoCardless solving and how is that benefiting you?** No longer needing to chase payments, and being confident that I will be paid for the services that I provide to my clients. It's also easy for them to use, and has saved me so much admin time. ### 36. Very happy with GoCardless **Rating:** 5.0/5.0 stars **Reviewed by:** LEE D. | personal trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about GoCardless?** Easy to use and works really well alongside other software, charges are low, payments are quick and seemless **What do you dislike about GoCardless?** I had a slight issue when changing bank accounts but was quickly fixed **What problems is GoCardless solving and how is that benefiting you?** I don't have to worry about chasing payments or handling cash, it makes the admin process so much easier. ### 37. Just what I need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about GoCardless?** The upside is that I can easily take payments from my clients each month with very little effort on my part. Saves my business time. **What do you dislike about GoCardless?** I cannot think of anything that I would say I dislike about it **Recommendations to others considering GoCardless:** It's very straightforward. Support is excellent and always on hand to help out when necessary, and there are lots of articles to help you along your way. It's a seamless process that makes everything run smoothly for my business. **What problems is GoCardless solving and how is that benefiting you?** Taking payments from my clients and saving me the hassle ### 38. Fantastic tool for businesses and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Emma W. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** GoCardless has made it easy for me to offer my clients a quick and easy way to pay thier bills. Straighforward for me and my clients to setup 75% of my client base now pay via GoCardless. **What do you dislike about GoCardless?** I've not for any downsides yet from using GoCardless. **What problems is GoCardless solving and how is that benefiting you?** I no longer have to factor in time to chase payments, my cashflow is more predicable as I can confidently say when clients are going to pay. ### 39. Superb service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** GoCardless is easy to use for us and our customers. There's no better alternative for DD payments in the UK. **What do you dislike about GoCardless?** There's very little to dislike. Somethings could be more obvious but overall it's great. **What problems is GoCardless solving and how is that benefiting you?** Reliable direct debit service that is easy to sign up to by customers. ### 40. Easy to use great resource and amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | d, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about GoCardless?** easy to use and very intuitive, detailed reports and instant **What do you dislike about GoCardless?** Nothing i can think of, the charges are reasonable but as a charity we would always prefer to see less charges **What problems is GoCardless solving and how is that benefiting you?** cutting out thrid party card charges and raising more funds for the charity, setting up subscriptions ### 41. Our business would not exist without Gocardless **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel d. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** The fact we don't have to chase invoices, renew expired credit cards and all invoices+payments are taken automatically. **What do you dislike about GoCardless?** When integrating with Xero, the customer syncing process could be a bit easier. You have to create a mock invoice before the contact appears as a customer in the Xero + Gocardless - ready to sync. You also have to hit the re-sync button to make it work immediately. **What problems is GoCardless solving and how is that benefiting you?** Maintaing a good cashflow. ### 42. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Environmental Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about GoCardless?** GoCardless has been very effective in helping us increase the uptake of Direct Debit payments across our services. The system works well and the online dashboard interface is clean and user-friendly. I have historically found it difficult to speak to a real person at GC, but since having a customer success manager (Bryony), the engagement from GC has been much better. I have a single point of contact for any queries, which I value highly and she is very effective and provides a great level of service. **What do you dislike about GoCardless?** When renewing the contract with GoCardless, the price increased substantially (pretty much doubled). This has led the organisation to review its strategy for Direct Debit payments as they are no longer any more cost effective than other payment methods which was the reason we went with GoCardless in the first place. **Recommendations to others considering GoCardless:** You will need to ensure that your internal developers are able to work with the GC system. Utilise the sandbox environment and see how they get on. **What problems is GoCardless solving and how is that benefiting you?** The benefits of DD payments are that it reduces customer churn, however, we have found that it places a lot of the administration work all at one point in the year. ### 43. Easy, reliable, reasonable **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** It's easy to use. The web app is intuitive and simple. **What do you dislike about GoCardless?** The website sometimes isn't optimised for mobile. Tables generally aren't but there's no scroll available. **What problems is GoCardless solving and how is that benefiting you?** GoCardless solves problems chasing payments. People are used to using direct debit so it's familiar to them. ### 44. GoCardless is easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | Owner / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about GoCardless?** Useful control panel to manage clients and recurring payments. **What do you dislike about GoCardless?** Some items can't be edited so you have to create new ones to use instead. **What problems is GoCardless solving and how is that benefiting you?** Allows us to take DirectDebit and simple repeating payments saving time in chasing payments and steady cash flow. ### 45. Great payment gateway for our Scout Group **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Ease of use and great technical support in the UK **What do you dislike about GoCardless?** Actually apart from the fact they charge (which is fair and its not a lot ) , cant think of anything not to like **What problems is GoCardless solving and how is that benefiting you?** Its makes collecting payments easy and quick ### 46. Excellent payment platform that disrupts incumbents **Rating:** 5.0/5.0 stars **Reviewed by:** Richard N. | Systems Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about GoCardless?** The data is very is to consume. Both through the UI within the browser and through their browser. We are able to get information into and out of Gocardless in bulk which helps us automate processes. **What do you dislike about GoCardless?** There are a few currencies that you do not offer but the list is small. **Recommendations to others considering GoCardless:** Definitely consider using this platform for managing your payments. Even if it means obtaining a new SUN number. The tool is slick, easy to use and also easy to implement. Their customer support have been nothing short of amazing time and time again. API is easy to script to and there is a wealth of documentation should you get stuck. **What problems is GoCardless solving and how is that benefiting you?** We have reduced debtor days and reduced the amount of time spent processing and collecting debt. As we have used the API to pull data we are able to build touchless reporting solutions utilising Gocardless data fed into PowerBI. ### 47. Ideal integrated payment solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about GoCardless?** Integrates seamlessly with my accounts software **What do you dislike about GoCardless?** Payments can take a week or even more to arrive in my account **What problems is GoCardless solving and how is that benefiting you?** Rapid, trusted Direct Debit Solution that saves on time and errors in processing customer payments. ### 48. Easy experience, makes collecting money a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Tim D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about GoCardless?** Setting up direct debit mandates, direct integration to accounting software **What do you dislike about GoCardless?** Nothing so far. Fees are acceptable could always be less **What problems is GoCardless solving and how is that benefiting you?** Collecting money on time from customers. Setting up direct debits with a date now solves this issue ### 49. Invaluable service **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** Very easy to use this system and has enabled us to offer another payment method to our customers. The online support has also been very quick even at weekends. **What do you dislike about GoCardless?** I have not found any problems with dealing with customer service or the physical website. **What problems is GoCardless solving and how is that benefiting you?** As mentioned this offers us another payment method for customers and gives us a more accurate payment prediction. ### 50. GoCardless is a super efficient payment platform that integrates with our accounts system. **Rating:** 5.0/5.0 stars **Reviewed by:** Vikkie P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about GoCardless?** GoCardless integrates with our accounts sytem and auto-reconciles itself **What do you dislike about GoCardless?** The requirement for payers to authorise each individual payment. Some customers have ticked this not understanding it's meaning causing delays in payments to us. **What problems is GoCardless solving and how is that benefiting you?** I haven't had a problem as of yet. I had a teething issue where a customer registered with an email that didn't match our system and therefore didn't auto-match. ## GoCardless Discussions - [I recommend any organization wishing to use automatic payments to use GoCardless because it meets the most requirements with advantageous pricin ?](https://www.g2.com/discussions/i-recommend-any-organization-wishing-to-use-automatic-payments-to-use-gocardless-because-it-meets-the-most-requirements-with-advantageous-pricin) - 1 comment, 1 upvote - [What do I do about pending payments](https://www.g2.com/discussions/what-do-i-do-about-pending-payments) - 1 comment, 1 upvote - [A-When will we be able to choose the moment when the transfer is made, i.e., choose to receive the funds on a predictable date? B-The display during registration should first offer to fill in information for a company. Currently, you have to click a button first for the information entry for companies to appear. However, SEPA direct debit is mostly for companies, not for individuals.](https://www.g2.com/discussions/37749-a-quand-pourra-t-on-choisir-le-moment-ou-le-virement-se-fait-cad-choisir-de-recevoir-les-fonds-a-une-date-previsible-b-il-faudrait-que-l-affichage-lors-de-l-inscription-propose-en-premier-de-remplir-des-infos-pour-une-entreprise-actuellement-il-faut) - 1 comment, 1 upvote - [Will it be possible one day to have invoices automatically generated for my clients (1 invoice per payment plan)?](https://www.g2.com/discussions/37284-sera-t-il-possible-un-jour-d-avoir-des-factures-editees-automatiquement-pour-mes-clients-1-facture-par-plan-de-paiement) - 1 comment, 1 upvote - [Is there any other type of payments being accepted?](https://www.g2.com/discussions/31022-is-there-any-other-type-of-payments-being-accepted) - 2 comments, 1 upvote - [View GoCardless pricing details and edition comparison](https://www.g2.com/products/gocardless/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A12%3A51+-0500&secure%5Bsession_id%5D=9cc7ee59-ad67-4381-af9f-7f76a658544e&secure%5Btoken%5D=faa210cfb2dc53e227950788bfbb9ed446c7ed5e7702ea9856fa1d8de7d6066b&format=llm_user) ## GoCardless Integrations - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## GoCardless Features **Payment Options** - Recurring Billing - Instant Payment - ACH Payments and eCheck Processing - Multi-Currency - Self Service Portal **Billing and Payments** - Payment Terms - Personalized Billing **Payment Methods** - ACH **Administration - Installment Payment and Buy Now Pay Later (BNPL)** - Email Notifications - Invoicing **Payment Processing** - Encryption - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Omnichannel **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Payment Tools - Installment Payment and Buy Now Pay Later (BNPL)** - Payment Gateway - Payment Tracking - Payment Scheduling **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Security** - Data Tokenization - Two-Factor Authentication **Revenue Optimization** - At-Risk Customers - Customer Churn - Revenue Forecasting **Security and Compliance** - SSL Encryption **Payment Options** - Multi-Currency - Self Service Portal **Agentic AI - Installment Payment and Buy Now Pay Later (BNPL) features** - Adaptive Learning - Proactive Assistance - Decision Making **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Payment Types** - AP Automation **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making **Agentic AI - Enterprise Payment** - Adaptive Learning ## Top GoCardless Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,693 reviews) - [Payoneer](https://www.g2.com/products/payoneer/reviews) - 3.2/5.0 (367 reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - 4.5/5.0 (168 reviews)