The most helpful thing about Gmelius is it opens the door for collaboration and team work! It really helps us tackle projects as a team and stay up to date on progress on orders. Review collected by and hosted on G2.com.

The only things about Gmelius that could be improved are the ability to filter out notifications, right now notifications are sent for everything and can be a little overwhelming! But I don't want to hide the notifications bar altogether because I am afraid I'll miss something important. Review collected by and hosted on G2.com.

I have used another email template and tracking software attached to my Gmail/Google Workspace for over 5 years and swore by it. However whilst researching a solution for a client of mine I came across Gmelius. Within a week I switched, and trained my team to use it and we've been saving time and getting more done ever since! I'm now helping clients set it up in their business, it's such a game-changer.

Gmelius's templates and sequences have enabled my business and other businesses I've helped to implement to achieve so much more efficiency and pro-active communicate which has consistent in wording. When you have multiple team members it becomes difficult to achieve consistent messaging without email templates, the beauty of Gmelius is how easily sharable it is with other team members without being priced out of the range of small business owners.

The sequences are easy to set up and for my clients to understand how to make new ones and edit existing ones, it's not complex to use, which means end users are not waiting on the in-office guru (or business owner themselves) to be setting up ongoing user-friendly systems and templates.

I'm able to reach out more easily to potential clients and existing clients via my mobile because it includes the email signature from the mobile app. This is something Gmail/Google Workspace does not do on mobile devices, so prior to using Gmelus I used to have to wait until I was back at the laptop to create important emails that had to have my email signature included, or from mobile device search inside my sent items for an email that had my signature, copy and paste it and hope the formatting stayed put. So to be able to continue to communicate on my mobile device professionally whilst in the field with clients etc. it's such a benefit. Review collected by and hosted on G2.com.

One thing I really dislike is the constant pop-up/opening up of the Gmelius side panel, but it doesn't appear to be doing it lately so perhaps they fixed it, which is great.

We also had an issue with not being able to change the 'Owner' of a template (I gave my VA the task to set these up from our previous software into Gmelius then I couldn't edit them because I wasn't the created/Owner, yet I was the account Owner). The help desk team responded swiftly to my query and manually did it for us. And we see now it's been a feature release/fix in October so that it can be done in Gmelius easily without having to ask the support team to do it for you, so that was great service.

It was a little bit tricky to understand the set-up at first of shared labels and workspaces; the site would benefit from a few more use cases and examples with screenshots and video walkthroughs. My team and I help businesses implement software and streamline things, so we're definitely used to figuring things out, watching tutorials ourselves and searching forums etc. for answers. So this suggestion is more bout the supporting documentation for those two aspects. The templates and sequences was super easy to locate and set up. Email notes and Internal comms takes a bit of getting used to, it's pretty full on, but if used regularly it can become easier to comprehend how it all works and know for sure, safely, what shows where when discussing things internally on an email that you intend to reply to/forward externally. Review collected by and hosted on G2.com.

Gmelius is great in its ease of use. The fact that it directly interfaces with gmail means that it doesn't require extra tabs or any interfacing with multiple applications. The fact that it also includes the ability to share templates, and gives a history of what has happened to an e-mail, shows that it clearly anticipates the needs of a busy office to have quick solutions to various problems that come from sharing an inbox. Review collected by and hosted on G2.com.

Gmelius ends up being a little rough to start off with - there seem to be some syncing issues when adding a new person to the account, and some e-mails didn't populate for quite a while. Sometimes Gmelius can also get confused if multiple people are looking at an e-mail at the same time - it won't update the "open" or "closed" status in real-time, for example, meaning that someone might be reading an email that someone just happened to close at that moment. It would be nice if Gmelius offered a bit more real-time visibility and features so that these situations would be a bit less frequent. I also think that the email template system could be expanded upon a bit - for example, perhaps a pop-up window that would allow you to auto-fill the parts of an e-mail template that change from instance to instance, so you don't have to go hunting through the e-mail body to make changes. However, this would just be icing on the cake - the template system is already great as it stands and this is just a suggestion. Review collected by and hosted on G2.com.

Gmelius makes it easy to create a shared inbox so that multiple members of a team or office can receive and respond to emails without having to bcc and forward everything. It is also easy and very useful to be able to assign/delegate/claim emails.

The shared templates are also super helpful. Similar to other collaborative services (like Google Drive), if a template is changed by one user, the change is reflected immediately for all team members.

The support team is very quick and helpful.

The interface is very clean and integrates nicely with Gmail. Review collected by and hosted on G2.com.

What is there to dislike? There are a lot of settings and user preferences that can be adjusted to change how the tool looks and works based on what you prefer.

The only issues I've experienced is that the Gmelius extension tries to integrate itself with every Gmail account I am signed into, including my personal Gmail account. It would be helpful to be able to turn off Gmelius for certain Gmail accounts. Review collected by and hosted on G2.com.

One of the best features is the ability to share an email with a team member without having to forward the email. I also love the ability to send a sequence of emails automatically. Review collected by and hosted on G2.com.

There is something that keeps me from using it more. I don't know what it is, but I feel like we only use a few of the feautres. I woul prefer that instead of having to download a separate web app, they integrate better with Gmail App on my phone so I can add an email to a board or share with a team member via the Gmail app. Review collected by and hosted on G2.com.

The chat option is a game changer in order to communicate well internally. Review collected by and hosted on G2.com.

Having upload as a feature that is not in the base product, at leat could have google drive option.

The read and unread message "red point" is the opposite shoul be. Review collected by and hosted on G2.com.

Managing multiple inboxes and sharing emails between members of our team gets much easier with Gmelius. The interface is easy to use and connects well with our gmail accounts. Also I think the ability to create templates to use within my emails is really good. Review collected by and hosted on G2.com.

The notifications I get when someone has opened an email do not always seem correct, as I sometimes get the same notification 10 times within a few minutes. I don't think anyone opens an email that often in such a short period of time. Also it would be great to get notifications from shared inboxes, because at the moment I won't know if we have any new emails until I physically click into them. Review collected by and hosted on G2.com.

Does a really good job with helping team mates collaborate over gmail conversations without having to forward emails back and forth and all the mess that comes with that (including accidentally including the customer on an internal conversation). Review collected by and hosted on G2.com.

The collaboration tools don't work when I draft a new email. It only allows collaboration on ongoing email strings. Sometimes I want to send a draft to a colleague over gmelius before sending it to a customer and support let me know it's not possible. Review collected by and hosted on G2.com.

Gmelius allows for managers to create team email templates and add them to Gmail emails quickly. You can also collaborate with your teammates about emails through a chat function which allows you manage questions and assist without the back and forth of emails or external communication tools. Review collected by and hosted on G2.com.

Unless you've upgraded to a higher plan, email templates are only good if people remember to use them. Email automation and sequencing, along with statistics of engagement would be the most helpful to ensure what you've spent time building-out is worth it. Review collected by and hosted on G2.com.

We use Gmelius with our customer success team. Even though we're a small team, it's helped us keep track of who is taking ownership of different customer requests. We love that this isn't a standalone product we need to use in *addition* to Gmail -- it was much easier to start using and wasn't disruptive to our workflow.

We frequently use the templates and edit draft features. Review collected by and hosted on G2.com.

Would love a more robust Slack integration (threads in Slack = notes in Gmelius, cleaner messages in Slack in general - right now they've very long). Review collected by and hosted on G2.com.