Using Gmelius for work has been extremely effective. I work in the IT field so being able to get emails and assigning them to users to organize the workflow has been a tremendous help. Being able to view and confirm emails have been received and viewed also has helped keep projects organized. Review collected by and hosted on G2.com.

The only downside I can find for using gmelius is the fact that there are occasions when we close a email case it doesn't leave our inbox and remains. Being able to close any open cases helps keep our workflow clean and organized. Review collected by and hosted on G2.com.

It has been helpful to communicate and assign emails to different people in my department. Rather than having to forward emails to each other, we are all included within the strain of emails. Review collected by and hosted on G2.com.

When using conversation view in gmail it can be a little confusing because the notes are now grouped together. Instead of a specific note being linked to a specific email. Review collected by and hosted on G2.com.

Love that you can move an email to a colleague's inbox with one click. We tried a lot of these 'email collaboration' tools, and Gmelius was truly the best in my opinion Review collected by and hosted on G2.com.

Two major drawbacks for me:

1. When you share/assign an email, the timestamp shows the date/time of the share, instead of the actual date/time the email was sent. Gmelius really needs to fix this.

2.I really wish the G sidebar (on the right) did not automatically open every time you click into a shared email. There is really no need for it to open unless a note has been attached to that thread. Review collected by and hosted on G2.com.

I can share specific conversations with my PA without having to delegate the whole inbox. Review collected by and hosted on G2.com.

UX needs an overhaul. Notification settings too. Review collected by and hosted on G2.com.

I like how it is integrated into Gmail, making it fast and easy to use without a separate system needing to be in place. Review collected by and hosted on G2.com.

I dislike how it makes older laptops and devices run slow and this causes Gmail to be unusable. It also does face issues with missing emails at times. Review collected by and hosted on G2.com.

What I found to be most useful is the shared inbox and the tracking of email flow itself. It is so easy to devise templates and that has saved me countless hours in sending emails and monitoring my inbox. Review collected by and hosted on G2.com.

I think the automatic tracking and organization of folders vs. Kanban boards. I wish the labeling was carried over. Also, instituting the automation takes some time if it was a bit more user-friendly that would help. Review collected by and hosted on G2.com.

Native to Gmail, very intuitive, Good and quick support and sales team Review collected by and hosted on G2.com.

It would be good to be able to assign tickets to more than one person Review collected by and hosted on G2.com.

We implemented Gmelius in just a couple of days. We use a lot of mail in our day-to-day work. A lot of people jumped it without a problem. We used a lot of features, rules, shared inboxes and shared labels. Everything worked ok. Review collected by and hosted on G2.com.

We had some issues initially, but support solved them very fast. Some specific use cases we had were reported, and if not supported, workarounds were provided to solve them. Review collected by and hosted on G2.com.

It's an easy-to-understand software system that allows our end-users to just pick up like we have been using it for years. Review collected by and hosted on G2.com.

The downsides of Gmelius are the "busy-ness" that comes with the user's screen. It can be a little overwhelming to see everything in bright-red. Additionally, it is a little difficult to use when you have a ton of nested groups. Review collected by and hosted on G2.com.

It's really nice to see updates on action taken for each email and it's extremely easy to learn. Also, being able to assign to certain people to work is very helpful. Review collected by and hosted on G2.com.

The only downside is when the Gmelius sidebar disappears and I have to close and reopen the program. This may be the fact that I am still learning and there is an easier way. Review collected by and hosted on G2.com.