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JA

James A.

Small-Business (50 or fewer emp.)

2/22/2023

"A really good extension/ add-on if you want to be MORE organised!"

5/5

What do you like best about Gmelius?

What I like the most about Gmelius is that you can assign emails to the right person responsible to respond, you can see how many times your email's been read. I also love the fact that you can consolidate emails from a certain user or a business/ client - when you're running an agency based business that has multiple clients that you need to handle. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

I don't like that the navigation bar on the right hand side keeps popping out everytime I'm doing something, i.e writing emails - hope that it can be improved by having a function that can keep it minimised or sticked to the screen view to avoid unintentional pop up. Review collected by and hosted on G2.com.

JT

J. Alberto T.

Sales Manager

Small-Business (50 or fewer emp.)

8/2/2021

"Excellent tool for boosting Efficiency"

5/5

What do you like best about Gmelius?

Managing emails and inboxes have become extremely easy. Following up on tasks, assigning them, commenting, and closing subjects is crucial in our company, and this tool helps us do just that! No longer do we need to go back and forward replying and forwarding emails, or replying "confirmed" to let anyone know you read an email and basically just creating digital pollution in your inbox. Gmelius helps us have a cleaner digital workspace and a more efficient follow-up on essential matters and tasks. It's easy to use, it adds to your inbox (not needing to open an additional tab or app), and can even work on mobile. Everything's great. It just works. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

The notificacion bar on the right feels kind of crowded. Though it's needed and helpful, maybe a way to do it leaner would help. Other than that, everything works awesome. Review collected by and hosted on G2.com.

Recommendations to others considering Gmelius:

Make sure you get a good understanding of everything you can do with this tool so you get the most of it right from the start. Review collected by and hosted on G2.com.

What problems is Gmelius solving and how is that benefiting you?

Getting tasks or matters "lost" by going back and forward replying and forwarding emails, to the point where you might now know if the person responsible is actually working on it or if it misunderstood who should've worked on the task. Receiving emails to shared inboxes was also confusing since 5 people receive it, and each one of them might think someone else should be responsible. Gmelius helps by giving the possibility of assigning emails, commenting and tagging people, and allows everyone to have clear visibility on the comments and progress reported on it until the task itself is marked as closed. Review collected by and hosted on G2.com.

CB

Chad B.

Small-Business (50 or fewer emp.)

2/22/2023

"Unfortunately limited set of features unless you pay excessive subscription"

2.5/5

What do you like best about Gmelius?

Shared email sorting with assignments to members of group. All the other features demonstrated in the test that were interesting to us ended up being behind the $24/mo paywall. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

It felt like a real bait-and-switch. You have to do a lot to set up Gmelius - there is a lot of configuration and rule creation!. We did that. Then they buried the ability to tag your emails using rules under SLA policies. Assignment to specific tags and people is not SLA - just routing. Because we only took a standard package, not a premium one, our rules broke, and nothing has been sorted since we started paying. Now we have to fix all our rules ourselves.

We'll look for a competitor to this project that does not expect $1200/year to tag and label our inbox. Review collected by and hosted on G2.com.

What problems is Gmelius solving and how is that benefiting you?

It was supposed to solve working together in a shared email space, but the limited functionality at their core product does not fit our needs.

At core paid version, you can set rules to assign to people, and that's it. There is value in that, but most of the value is behind the higher tier package. Since you'll likely be working on a team of at least 3-4 with this, that's $75 or more a month to set rules like you can for free on gmail if you all work within the same account. Review collected by and hosted on G2.com.

CP

Claudia P.

Office Manager

Small-Business (50 or fewer emp.)

2/22/2023

"Excellent company ticketing system"

5/5

What do you like best about Gmelius?

I like the fact that this tool integrates easily with Gmail (which is the platform that we use. You can have a shared inbox and even create shared Gmail labels with specific people. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

In the beginning, the tool is not so friendly, you have to use it a few times before you feel comfortable. In our personal experience, we felt kind of confused because we were unsuccessful with the first tickets that we wanted to create. We didn't know how to start sharing things with other colleagues. Review collected by and hosted on G2.com.

What problems is Gmelius solving and how is that benefiting you?

The good part is that we can create tickets and assign these directly to other company members, notes and directions can be entered in the backend of an email and it shows you a status (pending, closed) so you can follow up the process of handing emails until these tickets are closed. And also I like the fact that it keeps a record of the process that was followed. Review collected by and hosted on G2.com.

JZ

Julianne Z.

Small-Business (50 or fewer emp.)

6/6/2023

"Productivity for a shared work space"

4/5

What do you like best about Gmelius?

I love that you can see if another team member is in the process of working on or viewing an email message. It is pretty helpful for us not to duplicate efforts. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

At this time, I find Gmelius to be excellent. The only issue I've faced is that occasionally I need to re-install the extension or refresh my browser because sometimes the Gmelius tap is unavailable. Review collected by and hosted on G2.com.

Response from Adeline Casagranda of Gmelius

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Hi Julianne, Thanks for your review! About your issue, please send an email to support@gmelius.com with the browser you are currently using, we will get back to you shortly.

EM

Emily M.

Small-Business (50 or fewer emp.)

8/17/2023

"Good For Multi-User Teams"

4/5

What do you like best about Gmelius?

I like the aspect that a team can see email responses, assign emails to different members, and tag users in the comments. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

It shows emails unread if they area unread by you, so sometimes that can be confusing if you're trying to make sure someone on the team has gotten to the message. Review collected by and hosted on G2.com.

RP

Rita P.

Small-Business (50 or fewer emp.)

8/10/2023

"A great tool for project management and communication between teams!"

4.5/5

What do you like best about Gmelius?

The number of forwarded emails has reduced a lot! Now I just share with the rest of the team and they are updated and aligned with our clients. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

Maybe some UX questions that could improve to be more intuitive to use. Review collected by and hosted on G2.com.

Response from Adeline Casagranda of Gmelius

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Hi Rita! Thank you for submitting your review. I would be super curious to discuss with you UX issues/questions that you may have about our product. Please reach out to support@gmelius.com and mention me (Adeline).

Hope I can help.

JM

Jeremy M.

Small-Business (50 or fewer emp.)

8/1/2023

"Gmelius has increased our work productivity"

5/5

What do you like best about Gmelius?

I love the Gmelius side notes that we can send back and forth with work colleagues Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

One negative is that when working with Gmelius it ties emails chains together...you can intend to delete once email in the chain and then all will get deleted Review collected by and hosted on G2.com.

FH

Fernando H.

Turns dispatcher

Mid-Market (51-1000 emp.)

2/28/2023

"It is really useful to organize emails."

5/5

What do you like best about Gmelius?

It is easy to use and helps us to see emails better. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

For now I think gmelius is doing very good. Review collected by and hosted on G2.com.

JG

Jacques G.

Small-Business (50 or fewer emp.)

6/6/2023

"Where Google Fails, Gmelius Shines"

4/5

What do you like best about Gmelius?

Gmelius is the key to working collaboratively in Google Workspace. Where Google falls flat on its face (looking at you, Google Groups), Gmelius takes up the slack and makes every part of an inbox shareable, and assignable, among teams. Emails, groups, tags, and everything can be shared for simplified collaboration. Review collected by and hosted on G2.com.

What do you dislike about Gmelius?

Once you get used to how easy it is to collaborate with Gmelius, you realise there's no mobile app for this kind of browser integration. Review collected by and hosted on G2.com.