Our organization uses Gmelius to allow shared access to certain support addresses to ensure all team members see new requests or inquiries. We can assign tasks to various users, meaning no support request goes unanswered. We can mark requests complete and archive them, and all organization members can see (in real-time) the status of each incoming email. Our company previously used (and way overpaid for) another similar service and found it wasn't worth the money. Gmelius has more features, is easier to use, and integrates better with our email. Review collected by and hosted on G2.com.

The most difficult part about Gmelius is learning how to pronounce the name. :-) Review collected by and hosted on G2.com.

The shared inbox tool is perfect as we have customers who may email an individual directly who is out of the office or working on another project at that time. Gmelius allows our team to see all of the emails sent to us and assign appropriately or address if time sensitive. Review collected by and hosted on G2.com.

One challenge that we face is when an email is assigned to one user, we have found it difficult for any of our other users to view the email without searching for it via email address or subject line. Review collected by and hosted on G2.com.

has all the benefits from gmail (e.g. formatting, send later, etc.) plus many additional, useful features (shared drafts, notes, communication within ticket) Review collected by and hosted on G2.com.

Threads could sometimes be a bit more intuitive, Filter view could be quicker Review collected by and hosted on G2.com.

I tried many other services and all of them had defects, like not being able to send from the platform or having to pay extra for reporting. Gmelius is great and exactly what I was looking for. Review collected by and hosted on G2.com.

Nothing so far, everything is working great Review collected by and hosted on G2.com.

Gmelius makes it easier to manage tasks and / or projects. It's great that it's compatible with Gmail, as well. Review collected by and hosted on G2.com.

Sadly, I believe it's not compatible with Firefox. Review collected by and hosted on G2.com.

I like how it allows you to organize and track everything; this is how you won't lose anything from your teamwork. Review collected by and hosted on G2.com.

I dislike that sometimes the toolbar gets frozen or logs out automatically, and I have to restart everything so I can have the toolbar ready. Review collected by and hosted on G2.com.

Shared inbox with the team and being able to assign each other messages and leave notes on the messages. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow when loading new emails into the inbox. Review collected by and hosted on G2.com.

I love using Gmelius for their "sequence feature". You can send out mass emails and if folks respond, they are opted out of the sequence. If they don't respond, they will receive additional emails. I find that it helps me stay engaged with customers. Review collected by and hosted on G2.com.

There are sometimes some technical issues (of course!) and their team is in a different time zone, so that can create some challenges in terms of getting questions answered in a timely manner. Review collected by and hosted on G2.com.

I love that I can shortcut meeting invites and collaborate on emails without creating endless replies and user-friendly AI. This tool keeps info in an easily ingestable and accessible format. Review collected by and hosted on G2.com.

Nothing. The tool is excellent and has served its purpose for me as long as I have had it. Review collected by and hosted on G2.com.

It is easy to use and support is very good. Review collected by and hosted on G2.com.

First time was difficult to understand but support helped us. Review collected by and hosted on G2.com.